Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Pros: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Cons: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Pros: "Everything was on time, the food was great, and the service excellent."
Cons: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Cons: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Pros: "The food is outstanding, the on-board service is wonderful."
Cons: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
Pros: "Crew was very nice, it’s also nice to receive a warm meal."
Cons: "Entertainment"
Pros: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Pros: "Very smooth flying and timely takeoff and landing"
Cons: "WiFi had trouble. Had to be restarted. Not a huge problem."
Pros: "Crew fine. No in cabin movies and super late prompts to download ap."
Cons: "More gluten free options rather than chips and meat sticks"
Pros: "Free food and mixed drink. You don’t seem to get that anymore."
Pros: "Food was okay"
Cons: "The airline nickel and dimed me like crazy. In flight entertainment was not included complementary. That is absurd for a 5+ hour flight. Blankets were $10. Etc."
Pros: "Complimentary rum punch."
Cons: "Didn’t know that we needed to download an app before the flight in order to have access to entertainment. Very slow baggage handling."
Pros: "Everything was beautiful and great on return flight to PDX"
Cons: "Was so glad we were a full 2 hours early to very Busy airport checking in and dropping off golf clubs luggage. Friendly help just many people traveling Not really negative just warning not to be late"
Pros: "The plane back to Portland wasn’t as hot as it was flying there."
Cons: "The plane was delayed and then after the delay we sat on the plane for over an hour before take off. No free movies anymore which is crazy to pay 5.99 per movie.i won’t fly Hawaiian airlines again"
Pros: "Extra comfort seats are nice"
Cons: "Breakfast food was all sugar, no substance. We were starving because we expected a meal, not a sugary snack"
Pros: "Amazing crew i must give it to them... super hospitality."
Cons: "for now non, may be later after much observations, other than that... it was excellent !!"
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pros: "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
Pros: "Clean plane, good cabin crew, and it was nice being offered a meal while only on a 2-hour flight,"
Cons: "Compared to other airlines the entertainment is not as good, and the tv screens are quite dated."
Pros: "economy seats and overhead compartment roomier than most other airlines. food is good."
Cons: "low sodium/no added salt food option for people with heart disease."
Pros: "crew was efficient. economy seats are roomier than most. food is tasty."
Cons: "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Pros: "Service was excellent"
Cons: "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
Pros: "The aircraft was newer and more spacious than the long flight from LAX to Incheon."
Cons: "Seat size. Entertainment hard to get the TV working then when you did took forever to rewind back to the start of a movie then the entertainment was continuously interrupted by announcements it airline advertisements."
Pros: "The crew was great and the ammentities made me feel comfortable"
Pros: "The service crew was outstanding! A 380 ergonomics were good, the blanket and kit were great I really liked the layout, I could work efficiently on the flight back"
Cons: "Wine selection not to my taste. need thicker pillow"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."