It was okay, short flight so nothing much to comment.
Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.
Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.
This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
Attentiveness by crew was very good. The seats were uncomfortable seemingly too hard with inefficient cushioning. This was verified with my traveling companions. Also the incline button was inoperable.
I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.
Great easy And smooth check in boarding and flight. Great experience. The allergen free meal was good because I could eat, but flavor and texture left a bit to be desired.
Great crew, Japanese domestic flight is just a drink service but crew are very attentive
Consider adding “N/A” to some review options. This flight had no food or entertainment.
The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry
Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.
Delays, plane transfer due to malfunction, no entertainment, limited beverage service.
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)
There wasn't much entertainment for my short flight but the onboarding process was smooth and the crew provided wonderful service. The seats were also reasonably comfy. Great flight.
Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.
Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.
