Most visitors from Tokyo need to provide a negative COVID-19 test result and/or quarantine to enter Wisconsin. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Wisconsin
Visitors from Tokyo are not required to quarantine after entering Wisconsin.
Visitors from Tokyo must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Wisconsin.
Current regulations for vaccinated travelers to Wisconsin: most visitors from Tokyo may enter Wisconsin but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
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Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Read more about Japan Airlines
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Cons: flight didn't even happen
Pros: great crew
Cons: better breakfast or snack before arrival
Cons: JAL cabin attendants and people from customer center were very professional and nice
Cons: Needs more variety of movies
Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
Pros: Simple check in and boarding, right on time.
Pros: Nothing to complaint. Excellent airline nowadays
Pros: Professional and friendly crew. Food was excellent
Cons: Very good airline except for the fact that the staff at Narita airport.
Pros: JAL flight crew were excellent and friendly
Pros: crew was professional, attentive and polite
Cons: Be able to select seats online within 24hours of flight for free
Pros: The food the service and the staff
Pros: The food the service and flight was great
Cons: Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai.
Pros: Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere.
Cons: in-flight Wifi is not working
Pros: Kind and courteous staff
Cons: A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated.
Pros: It was very good no prO lens at all:)
Pros: Cabin crew were very nice. Food was okay, while the legroom was good too.
Cons: Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off.
Pros: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+
Cons: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!
Cons: No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it.
Pros: This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!
Cons: Not applicable
Cons: Double standard
Pros: In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service.
Pros: Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed.
Pros: Really nice crew, the flight was great.
Cons: I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick.
Pros: So cramped. Very uncomfortable flight.
Pros: Great airline, roomy seats and they don't nickle and dime you like other airlines.
Pros: I got an upgrade!
Pros: The crew was friendly, and the view from the window was stunning.
Cons: There wasn't enough leg space; it would be nice if the entertainment system had usb charging available.
Pros: Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!
Cons: Movie selection was the same on return flight which was a bit of a bummer.
Pros: The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great.
Cons: Great airline great service. Haihly recommended
Pros: Simply excellent !!!
Cons: Why does the shorter of the two flights have more comfortable seats?
Cons: Leg room
Pros: I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop
Cons: The service was so so and food was lousy
Pros: Everything, from booking till landing
Pros: On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement.
Pros: flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch
Pros: The food was good, which I didn't expect. The crew was kind.
Pros: The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction.
Cons: The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable.
Pros: Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time.
Cons: Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen.
Pros: Good solid flight on a relatively comfortable plane
Cons: Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo.
Pros: Comfortable plane, good service
Cons: I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food
Pros: I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!
Pros: This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great.
Pros: The crew was awesome. They went above and beyond.
Cons: add low carb meal option please!
Pros: Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Cons: Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Pros: Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare.
Cons: This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight.
Cons: Movie catalog needs to be expanded
Pros: Overall the flight met expectations for service, comfort and food.
Cons: Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays.
Cons: Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort.
Pros: Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice.
Cons: None so far, been travelling with ANA 8-10 times a year for more than 5 years
Pros: The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited.
Pros: Excellent legroom. Very polite staff.
Cons: Buses to plane. Delayed departure. Food not tasty. Limited entertainment options.
Cons: We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH.................................
Pros: Very efficient, friendly and helpful staff
Cons: Food was gross.
Pros: After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)
Cons: Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify.
Pros: Food and Sitting Space
Pros: The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert
Cons: The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176
Pros: Comfort was good
Cons: Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow
Cons: Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices
Pros: On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly.
Cons: More frequent offer of drinks to passengers
Pros: Shortest duration
Pros: They came around often to see if we needed water or anything. Food was good.
Cons: It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer.
Cons: Food was ok and limited entertainment
Pros: The food is great as far as airline food goes, the plane was clean, and staff was thoughtful
Cons: The in seat entertainment was a bit clunky
Pros: Services and respectful
Pros: Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad.
Cons: They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time.
Cons: Food needs improvement
Pros: The crew is awesome and food is quite good
Cons: Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight
Pros: There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu.
Cons: The food. Though it's Halal but very poor quality you should have to improve it.
Pros: The room and comfort in the larger planes and the crew is always outstanding on ANA.
Cons: More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights.
Pros: Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from.
Cons: Sleeping upright is really difficult, but then I knew that.
Pros: Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect.
Pros: One of the best inflight meals. They serve snacks on top of main meal.
Cons: The shuttle bus to the plane was crowded. Limited movie options.
Cons: They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate.
Pros: Excellent service
Pros: Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!
Pros: Service and so much free drink.
Pros: Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines.
Pros: The space, movies, & comfort
Cons: The food selection.
Pros: Snacks, Timings, beverages, entertainment.
Cons: Space, main course food
Cons: We were delayed, but I can't say it was the airline's fault.
Pros: Check in was easy and staff and crew were very polite.
Cons: Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it.
Pros: I could not rate food and entertainment higher as food was not served and there was no entertainment.
Pros: Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great.
Cons: Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!
Cons: Nothing in particular
Pros: This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go.
Pros: Great food as usual. Really friendly crew.
Cons: Seats are a little too narrow for wider-shouldered passengers. Lacks English entertainment options compared to some other airlines for such a long flight, and lacks WiFi
Pros: The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles.
Cons: I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream.
Cons: Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate.
Pros: Crew were so much helpful, really appreciate, my wife got sick, they have been amazing
Cons: Seats be little spacious
Cons: No toilet available at gate due to enhanced security measures when flying to the USA.
Pros: The crew was really nice and very attentive.
Pros: The crew was very friendly.
Cons: Seats can get better.
Cons: Heating and serving food in plastic containers.
Pros: I like the service in the flight
Cons: Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations
Pros: The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly.
Cons: Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer.
Pros: Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways.
Cons: Nothing. Keep up the good work
Pros: Good flights
Cons: Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good.
Cons: Mu luggage got broken
Pros: The crew was very nice, courteous and helpful
Cons: The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011.
Pros: Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+.
Cons: Nice if they offered/served drinks before meals
Pros: Plane design was nice
Cons: Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection.
Cons: I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home
Cons: Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun).
Pros: New plane and Q suite was excellent
Cons: The AVML selection could be better
Pros: The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)
Pros: Qatar flight is no problem
Pros: Nothing about American Airlines Never ever to travel with it again
Cons: Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever
Pros: Good staff and service
Pros: Food was very good and plentiful
Cons: Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage.
Pros: On general quite good
Cons: Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA.
Cons: Seats are way uncomfortable and small
Cons: Some crews are not accommodating.
Pros: The Plane was good but not updated with new data
Cons: Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean
Pros: On time departure and nice group of crews
Cons: Main food amount is small compared To other long range airlines. Did not offer coffee or Tea.
Pros: Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience.
Pros: crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed.
Cons: seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!
Pros: Could not be more impressed with the airline, absolutely would recommend to anyone!
Pros: Food and entertainment
Cons: Hard cushioning and narrow seats on the 787
Pros: Food was better than average, blankets were soft and seats were comfortable. Good flight.
Pros: Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)
Pros: Actually I can't even explain everything is good
Pros: Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been
Cons: We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant
Cons: ,also I had to wait for longer time again due to less people for wheel chair assist..
Cons: JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair.
Pros: As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available
Cons: The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans
Cons: everything were so bad and the service was awful ,
Pros: On Time good service
Cons: Serving alcohol on board
Pros: the best air line I've ever been
Pros: The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful.
Cons: The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord.
Pros: Check was extremely slow & delayed
Pros: The staff were friendly
Cons: Food The seat were terrible The next flight rebooked because the first fight were delayed
Pros: All Excellent.
Cons: CONNECTING FLIGHT MISSED DUE TO STUPIDITY OF QATAR OFFICIALS AT DOHA. THEY PROVIDED ALTERNATIVE FLIGHT BUT THAT WAS VERY TIME TAKING SO MY JOURNEY OF 17.5 HR CONVERTED TO 24+ HRS. I WAS WITH BABY 2 YR AND IT WAS NIGHTMARE. BECAUSE OF THIS I MISSED MY FLIGHT FROM KOLKATA TO RANCHI AND I HAVE TO BOOK ANOTHER ONE. QATAR DID NOT TAKE ANY RESPONSIBILITY FOR THIS. PLEASE DONT GO WITH THEIR ADVERTISEMENT. NOT TRAVELLING WITH QATAR ANYMORE.
Pros: Crew did an outstanding job
Cons: Broken tray table literally off its hinges and unusable.
Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.
Pros: Crew. Alcohol and water bottles. Food. Entertainment. Comfort
Pros: Good Flight
Pros: Good crew, on time flight and departure.
Pros: I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect.
Cons: Flying first class!
Cons: sat on the tarmac for 3 hours because the pilot was late.
Cons: The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted
Pros: Reliable - on time - good service - made up time for a late departure
Cons: All Good stuff
Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.
Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.
Pros: The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel.
Cons: I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful.
Cons: Flight was delayed several times and they lost my suitcase
Pros: Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time.
Cons: More let room when someone puts back their seat.
Pros: Plane was on-time, that was the only thing nice to say about this flight.
Cons: First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible.
Pros: The A/C worked, that's about all
Cons: Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable.
Pros: Everything except lack of internet connection AFTER paying $19.95
Cons: Not getting internet after paying $19.95
Cons: Seating poor — crowded and little leg room
Pros: Great employees, genuine, quick drink service, early arrival, available entertainment
Cons: Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily
Pros: Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew.
Cons: No entertainment
Pros: The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed.
Cons: The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage.
Pros: Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!
Pros: Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom.
Cons: Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate.
Pros: Seating was ok but had better for a premium coach.
Cons: The tv screen. Touch pad was not working properly on both legs.
Pros: Nice crew, no delays
Cons: Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them
Pros: Direct flight, on time, friendly crew, smooth flight
Pros: Once we boarded the plane, we still had to wait for the pilots to arrive and then for them to run through their pre-flight checking before we could get underway.
Cons: The flight was delayed and the departure gate moved at the Atlanta airport 3 times to 3 different concourses before we were finally able to depart around 1 hour later than scheduled.
Cons: I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.
Pros: The boarding was ok due my on pert on being able to board early. The stewards were nice, friendly and helpful
Cons: The seats were the same size as economy. I was disappointed due to fact I traveling with a larger friend and hoped to be comfortable. So much for that idea. The snacks and monitors were limited on each flight. I felt my prices should have as well. I guess this was a learning experience for me. Now I know there is only 1st class and economy.
Pros: 2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind.
Pros: Staff was awesome.
Cons: The plane was an older plane and just not as comfortable.
Pros: Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady
Pros: Very comfortable plane, 4 snack choices, friendly crew.
Cons: It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger.
Pros: On Time
Pros: Very nice entertainment and staff
Pros: The time traveled to get to my destination! It would not be my choice if I was to fly again.
Cons: The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!
Cons: Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do.
Pros: We got to board first
Cons: The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage
Cons: Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?
Cons: Not having a seat assignment until arriving at the gate.
Pros: We had comfort class and it's very nice
Cons: Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident
Pros: Friendly crew, on time
Pros: First time I've seen Delta have zone boarding areas near the gate, kinda like what Southwest does with their boarding numbers. Kinda worked, kinda still a mess. One crewmember was nice to my son at the end of the flight, offered to get him into the cockpit for a photo op.
Cons: Very little legroom. My knees just barely fit in the aisle.
Pros: Don't know yet. We're still waiting to leave.
Cons: That you're asking how it was before I left.
Pros: Very nice and friendly service
Pros: Space, seats, movies.
Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.
Cons: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.
Pros: Comfy seats in United Polaris
Cons: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Pros: Great service, tasty sandwich.
Cons: Boarding was a bit of a scrum.
Pros: Super confortable
Pros: The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)
Cons: We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that.
Pros: Crew were amazing not stingy with the drinks. Boarding was easy and smooth
Cons: Would prefer flying with partner United though. Think they offered a better service on board
Pros: The crew was really nice.
Cons: There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change.
Cons: More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips
Pros: Good service, brand new aircrafts, very helpful ticket agent. Yes
Cons: Delayed departures, both in Zchicago and Munich.
Pros: Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable.
Cons: For business class the food could be improved.
Pros: Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment.
Cons: Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt).
Pros: The crew were very considerate. Also they have the best baby beds we have seen so far
Cons: The entertainment system was glitchy.
Pros: 1st time on a transcontinental flight and 1st time using Lufthansa. Very enjoyable.
Cons: Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why
Cons: There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom.
Cons: WiFi didn’t work most of flight and when it did required payment.
Pros: Flight was comfortable and quick.
Cons: The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class
Pros: We were kept informed of prigresd
Pros: The crew was nice
Cons: The boarding process and the fees
Cons: LH had to switch planes at MUC due to mechanical problems on the 1st plane => flight left 3hrs late, causing me to miss connecting flight at IAD => had to switch airport to DCA and use DL to get to BNA via ATL on the next day. had to wait in line for several hrs to get rebooked - overall dismal performance by LH, my image of them is shattered
Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late
Pros: Like food and stagf
Pros: The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!
Cons: The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system.
Pros: It was a short flight
Cons: Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead.
Pros: Friendly crew
Cons: when seats recline in economy you can barely get in and out of a seat
Pros: Complementary Drinks. Beautiful Flight Attendants.
Pros: check in process, documentation check process and the process in Dammam to collect the baggage
Pros: We left on time
Cons: Tight legs space
Cons: Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it.
Pros: Boarding, seat and crew
Cons: Movies selection and audio offers
Pros: I like the way there crew treat with friendly smile
Cons: The long wait lay off
Pros: The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful.
Pros: I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,
Cons: economy: The chairs were ok but I've had better ones.
Pros: I was sleep the whole time
Cons: It was okay
Pros: Very nice staff, lovely meal with wine and beer included. Overall experience very nice!
Cons: We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!
Pros: Comfortable flight, good food and service.
Cons: Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault..
Pros: The boarding was fast and efficient, and the entertainment system was modern.
Cons: The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m.
Pros: Everything but...
Cons: Took over an hour to get my bags at SFO after a 12 hour flight....
Pros: aircraft was clean and the crew was organized and very professional
Pros: The staff was quite good and they knew how to treat passengers well.
Cons: Not really anything to complain about.
Pros: This flight was slightly delayed, but the delay was small and didn't affect my connecting flight.
Cons: the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding.
Pros: Just much more professional than US carriers... Also much more leg room in economy class then most US carriers
Pros: Wonderful flight, way more comfortable but in the other economy class I've been on
Pros: Great service from check in to boarding. The in-flight crew was professional, courteous and prompt in responding to any passenger needs.
Pros: Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline.
Cons: Nothing to dislike.
Pros: The flight attendants were very friendly and attentive. The flight was very smooth.
Cons: My seat back was not easy to keep in the reclining position.
Airlines flying from Tokyo to Wisconsin have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tokyo to Wisconsin
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