The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
United airlines was top for my last trip in every way
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
Boarding was quick and efficient which was nice and it was a nice treat to have a screen to watch a show for the quick flight!
airport arrival to Denver direction to where to go was not clearvfor Me.
Wifi was great. Kind air crew and comfortable seating. Also liked the entertainment options.
In a nutshell, my bag, the one I have to pay for, because now you can’t even bring a carry on, did not make it. I am still waiting for an update. The fact that not only were have to pay for it, but on top of that we are stuck without getting it, it’s ridiculous..
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
The flight attendants that assisted me were exceptionally nice, kind and helpful
Very good. But seat selection was not good. We were put on different rows. Would have been nicer to sit besides each other as a couple.
The crew and the flight was excellent. Captain kept us informed about weather and possibly of turbulence and I appreciated that! The only thing is they didn’t have tv monitors. Other than that, everything was great.
It was an excellent experience, traveling from Toronto to Denver with United.
The boarding process in Toronto bad as they share space with domestic flights and when those domestic flights come in you are locked out behind closed doors until they are done and then its a mad rush to get your boarding gates and board. This is not so much due to Air Canada but with the GTAA, but Air Canada could use different gates especially early morning in order to prevent such travel angst.
Fight left late making it extremely hard to make the connection. Flight staff was pleasant and efficient.
