|Avg. Flight Duration||14h 27m|
|Flights Arrive in||Shanghai Pu Dong|
|Flights Depart from||Toronto Pearson Intl|
|Airlines||China Southern, Air China, China Eastern, Air Canada, Delta, EVA Air, Cathay Pacific, KLM, Air France, Hainan Airlines, United Airlines, Lufthansa, Ethiopian Air|
Pros: I think just the boarding experience.
Cons: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.
Pros: On time quick easy boarding. Decent plane and reasonable cost
Cons: 30 minute wait to retrieve baggage
Pros: The plane is quite comfortable and took off on time.
Cons: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.
Pros: In general, the service is OK, but not outstanding. Try to do better!
Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Pros: Timing, Price, Service, Food,
Pros: The service
Pros: Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones.
Cons: The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water.
Pros: Same as my first flight
Cons: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.
Pros: Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent.
Cons: Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with.
Pros: The plane made no unscheduled landings.
Cons: The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport.
Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
Cons: I did not like riding the bus to my airplane on the tarmac.
Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful
Pros: There were a lot of empty seats around
Cons: If there were so many empty seats maybe allow people to spread out more
Pros: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...
Cons: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster
Pros: Fast check in&boarding Crew Seats space for legs Flying stable
Cons: Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring
Pros: Fair space
Cons: Head steward with an attitude
Cons: were not served drinks
Pros: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.
Cons: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.
Pros: No food , no entertainment options .
Cons: Have the option to purchase food on a 5 hour flight .
Pros: Great service, easy boarding, good flight.
Cons: Cramped seats, like everyone.
Cons: Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced.
Pros: I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!
Cons: The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class.
Cons: No room to move very cramped
Pros: Crew was awesome. Always available if needed
Cons: Food was just ok. Could have a little more movie selection
Cons: Leg room was lacking.
Pros: The crew, food and entertainment were great!
Cons: The price from economy to the next level seating is double the price for only a couple more inches? The service was the same and the leg room and food was the same. Go economy next time.
Pros: Could be a bit more friendly
Cons: Movie selections going east and going west
Pros: Bathroom and food good. Boarding was fast. And so was disembarking.
Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.
Cons: Boarding time always seem to slip a few minutes lately.
Pros: I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose.
Cons: The company cancelled my flight and threatened to recharge for the seats. Had to plead to keep the flight I PAID for. Unbelievable and I will not be booking again with either company or agency in the future.
Cons: It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket
Pros: Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey
Cons: Softer seats
Pros: Really good flight, no complaints here. Friendly and efficient staff.
Cons: Seats unconfertabale
Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time
Cons: tough to sit on a plane for 9.5 hours
Pros: Nice people and good service
Cons: Not much
Pros: Good comfortable seat with extra leg room. Pleasant crew.
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Cons: No reading light in my seat...
Pros: Intranet wifi meant I could watch entertainment on my iPad
Cons: Seats are very uncomfortable
Cons: It was great trip thank you Air France
Pros: Service and crew are great
Pros: Everything. crew friendly and food/drinks the best
Cons: Nothing...all was wonderful
Pros: Food was ok.
Cons: Very little room in economy class. For a 6'1" person, it's impossible to get comfortable.
Pros: The direct flight to San Jose The entertainment
Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.
Pros: i like tv which has many movies
Cons: i dont like because i still not take my baggage
Pros: Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste.
Cons: Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter.
Pros: Good entertainment
Cons: Forgot one of my kosher meals on one of the legs.
Pros: Everything in regards to Hainan.
Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.
Pros: Coach seat in economy. Enough said.
Cons: In flight entertainment was down for entire flight.
Cons: Delay for 3 hours
Pros: Fast boarding, friendly staff and on time
Cons: Entertainment is very poor, it was unavailable the entertainment and no WiFi this time
Cons: United have somehow managed to make their newer planes (777) even less comfortable then their old ones, I thought that was impossible but they found a way.
Pros: On time quick easy boarding. Decent plane and reasonable cost
Cons: 30 minute wait to retrieve baggage
Pros: Courteous and accommodating crew
Cons: Food was so so.
Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Cons: 3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window
Cons: My seats were broken on two flights--could not recline. Maintain the equipment better.
Pros: Good standard Lufthansa service
Cons: Economy seats are too cramped, in comparison to the other airlines
Pros: Lots of entertainment from music to podcasts to movies and tv. Food was good!
Cons: The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/
Cons: Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff.
Pros: My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing
Cons: At least air fresheners in bathrooms or something better so passengers can sit comfortably
Pros: The people at the gate. Excellent the girl from El Salvador
Cons: The worst, the attitude of a crew member named Andrew.
Pros: Tre crew was fantastic
Pros: Boarding and experience at terminal was good and smooth for the poor weather outside
Cons: Plane cleaning and confort, old plane and somewhat mean crew director.
Pros: The entertainment was good and the crew was efficient. Getting on and off the plane was smooth.
Cons: I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!
Cons: my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.
Cons: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.
Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
Pros: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.
Cons: Focus on customer service. More training with staff since they are dealing with different nationalities.
Pros: Crew was outstanding in terms of service and friendliness. Food was excellent too.
Cons: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.
Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.
Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.
Pros: Good selection on inflight entertainment
Cons: Lack of food choices.
Cons: It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on
Pros: The crew was great. Extremely accommodating for families.
Pros: Flight and crew
Cons: Food and inflight entertainment
Cons: Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time
Pros: Lot's of entertainment options on in-flight console. Also, the price point was very reasonable.
Cons: The crew often ignored requests and not enough meals/ snacks were served for such a long flight.
Cons: Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!
Pros: The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food.
Cons: 2 days of delays and unorganized at times
Pros: crews were amazing
Pros: The free wifi!
Cons: The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!
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