Daily cleaning, installation of cabin HEPA filters on flights from Traverse City to South America
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Scores according to KAYAK customer reviews
Pros: "Fast food service"
Cons: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Cons: "Please let passengers check in earlier like everyone else. After our 8 hour flight, we got 2 middle seats as the plane was booked and we could not check in 24 hrs earlier. Had to run to get our boarding passes also."
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Cons: "Flight was canceled"
Pros: "That I finally reached my destination."
Cons: "I & all passengers would have received accurate, timely information related to the 4 hour delay"
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "Wonderful Crew"
Cons: "Stale pretzels"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight."
Cons: "The seats were a little small and cramped, but no more so than any other airline."
Pros: "Nothing special."
Cons: "Least comfortable flight I've ever been on. It is hard to mess up the boarding process so that was okay, but the seats were cramped and awful. there was no crew around to offer water or anything. No snacks or anything to do for a 5 hour flight. long lines for the bathroom. Luckily I brought a tablet, but having no room whatsoever to move and never even seeing a flight attendant that i could ask for water made for a miserable flight."
Pros: "This was an American Airlines plane. The crew was disgruntled, but the seats were fantastic compared to British Airways."
Cons: "Crusty crew. Never heard flight attendants complain so much, so openly in front of customers."
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "The gal at E terminal customer service in charlotte was rude and condescending as i asked if I could get on my original connecting flight that American Airlines had rescheduled since my first flight was delayed an hour and they thought I’d miss it. But we ended up landing earlier than expected so I went to the gate to see if I could get on my original early flight and she was rude and told me I can’t keep switching flights.....when I pointed out that AA had rebooked me she was like ok but you can’t keep switching flights. Then she yelled at the lady behind me who was trying to get to a hospital. -1 Service for AA"
Pros: "On time"
Cons: "No food and no entertainment"
Cons: "Although an email was received 3 hours before departure that everything was on schedule, we were told when checking in our whole itinerary had been changed to leave the next day. We had not been contacted and we missed our daughter’s professional basketball game in France. This was the reason we bought the tickets from Kayak to begin with. The cancellations were happening with British Airlines and they were not working with American Airlines to help us out to get to the game on time."
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Pros: "We did get a beverage and snack."
Cons: "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Nothing at all"
Cons: "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
Pros: "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
Cons: "no complaints"
Pros: "Early for arrival!! Love that!"
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Pros: "After the debacle of ATL > Chicago, this flight was a welcome reprieve from the crazy. Aer Lingus can get my business again."
Cons: "Terrible plane. Old. No tv. No charge points"
Cons: "It was cancelled"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline."
Pros: "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
Pros: "It was an very old plane and we had no individual screens ... really for an international flight"
Cons: "Luggage did not arrive with us"
Pros: "not crowded"
Cons: "British Airways cancelled my return without warning or even notice, I found by chance a few days before my return trip while checking the schedule. I had to spend an hour on the phone between British Airways and their code share on American Airlines and rebuy my seats on American. I am still waiting for the re-imbursement of the first cancelled seats ..."
Pros: "Much better than the trip to chicago"
Cons: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Pros: "I had a great experience flying with American Airlines thank you.. the flights were on time great customer service."
Pros: "Again, this flight was on time departing and early arriving. It was nice to be home a few minutes early. Thanks for that."
Cons: "Nothing you can do about this one. I don't like the little planes, so that's on me."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Pros: "O bom humor do comissário de bordo."
Cons: "Atraso (nos voos de ida e de volta) sem que tenham sido dadas explicações ou informações."
Pros: "On time, we arrived safely."
Cons: "Long way to connecting flight."
Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"
Cons: "Late crew caused delays"
Pros: "Free snacks and water while we waited for delayed flight. Not the best snacks, but better than nothing"
Cons: "Flight delayed 2+ hours"
Cons: "If the flight had left on time"
Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
Pros: "The flight was on time and the flight attendants were nice."
Cons: "I had to pay an extra $100 for my wife and I to sit in exit row seating. I just don’t understand why airlines don’t provide proper leg room. I understand profitability, but it is certainly is uncomfortable for me at 6’5”."
Pros: "very comfortable able to move up to first class due to premier access since silver. which was nice"
Pros: "got moved up to first class since I'm premier Access. silver"
Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
Pros: "Flight arrived early, crew was friendly, breakfast was included as well as nice energy bar. Frequent beverage service."
Cons: "Narrow seats, insufficient legroom despite purchasing economy plus seating, insufficient overhead storage, cabin noise, long boarding line despite purchasing premier access. No USB power connection. Insufficient reading lights. Nonstop screaming brat."
Pros: "The flight crew was excellent, and the flight was even better. Fort Myers is an excellent airport."
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "I like that I arrived at my destination in the end and that my overhead reading light worked."
Cons: "The entertainment system was useless. Not only did tapping the screen take a million taps to register one tap, the audio didn’t work at all. The seat next to me even had something lodged into the audio jack."
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Waffle snacks taste good but are very crumbly and make a mess. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "Convience o flying from tvc instead of driving to grr or det"
Cons: "My wife and I had to sit separately"
Pros: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
Cons: "Not enough beverages served during long flight."
Pros: "Very couteous and helpful at gate"
Cons: "Delayed two hours which caused many travel problems"
Pros: "Fine short flight."
Cons: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Pros: "How can you overbook a flight?! Thank god someone gave up their seat for me or I would have missed my connecting flight in Chicago. I paid $600 and was told because I'm basic economy I wasn't guarenteed a seat. Terrible!! And then I couldn't use my backpack (small school sized) as my personal bag and had to pay the $25 to check it! Come on United."
Pros: "We ended up in the bulkhead so extra comfort. Runni g late out of NYC, but made up the time in the air and we were able to make our flight in Houston."
Cons: "No food other than pretzels."
Pros: "Friendly help.good coffee. Big plane"
Cons: "The seats are wayyyyyyy to close together. Everyone in my rows had their knees pressed up against the seat infront of them. The tv seemed like some sort of ritual torture lots of commercials and ads. Pay extra is you don't want to be indoctrinated."
Pros: "Quick and on time. Crew was very nice and accommodating."
Cons: "Good selection is not good for such a long flight."
Cons: "United airlines was generally uncomfortable and had bad food"
Pros: "Enjoyed be seats & actually had enough leg room even w a middle seat. Very pleasant attendant...only had enough tea for a half cup.....came back w full cup AFTER service cart left aisle"
Pros: "I had to switch seats which was no problem but I was next to two guys who were sleeping and I couldn't wake them up to use the rest room. I usually like to book a window seat with an open seat in the row so that doesn't happen. I will think about using kayak for more trips but hopefully that doesn't happen again. :) I love United, it's a very modern and friendly Airline."
Pros: "Early arrival"
Pros: "Express boarding, Quick flight, approx 1 hour in total. No turbulence, no drama. Shuttle bus took us to our gate and luggage arrived right away at baggage claim without any delays."
Cons: "Departure was initially delayed an hour, then it turned out it was only delayed 20min. They went back and forth for a bit. Same thing happened at Newark airport. Pilot announced we'd be taxi-ing around waiting for gate, then a min later comes back to say we actually have a gate ready. Not sure why so many miscommunications."
Cons: "Not enough room for my carry on and they checked it. I did not have a secure bag to check with lock and was upset."
Pros: "I like everything except the tv."
Cons: "TV was able to look at what I want without paying.. my hubby work for AT&T we have discount with DIRECTV-- you should market your ride who have At&T DIRECTV with there account it free to watch. Market & promote more people would ride United/go United"
Cons: "Seating was extremely uncomfortable.The seats were to straight"
Pros: "great crew!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Cons: "The plane left 40 minutes late making my connecting flight a 15 minute run to get to the next plane as they were already boarded and waiting to close the door"
Cons: "USB charger ports would be great. The planes seemed a bit old."
Pros: "Again, the food wasn't bad, persay, there was just hardly any time to justify food at all. Just a slightly crushed packet of snack that was almost entirely pretzel."
Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."
Pros: "The plane flew."
Cons: "We must have had the oldest plane in the fleet. Small screen entertainment with cycling channel movies, not individual choice ... And my screen did not even work. Uncomfortable seating. Poor meal choice. Service was average, some of the staff seemed to be doing the best they could with what they were given. Some didn't seem to try at all. Why is United so far behind any other sta Star"
Cons: "Where do I begin with this experience, It all starts with a 200 dollar fee for surfboards. Highest of any airline I've ever seen. And ended with delays on every leg of the flight (all Maintnence issues ) and lost boards in Texas. Do not fly this airline, they are the worst"
Cons: "There was a mechanical problem, causing a 1.5 hour delay."
Pros: "On time"
Pros: "The staff at the terminal as well as on the plane were very helpful and curteous"
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "Sitting in the economy bulkhead was well worth the price. We were served food early, had good legroom, and didn't have much foot traffic pass us."
Cons: "The seats, even for a bulkhead row, were very narrow. Sitting in the middle seat, I was shoulder-to-shoulder with both companions."
Airlines flying from Traverse City to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Traverse City to South America
Masks required on board, masks provided on flights from Traverse City to South America
Social distancing seating
Middle seats unavailable to book on flights from Traverse City to South America
Testing for antibodies, testing for symptoms for flights from Traverse City to South America
Waiving of change fees. Search flexible flights from Traverse City to South America