Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "No Wifi available!"
Pros: "The crew was great and good customer service"
Pros: "The ride was relaxing."
Cons: "Everything was good. I couldn’t put nothing for entertainment because the TVs were not running. I don’t think they do. Only for information maybe."
Pros: "The flight was smooth"
Cons: "One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all."
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Pros: "Crew was friendly, food was good and seats were comfortable"
Cons: "Delivery of baggage at SFO terminal"
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Cons: "food will be better."
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Pros: "Everything was top notch!"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "Was a.fast and.good trip....good!!"
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "Let me think..."
Cons: "I called Copa Airlines and the person on the phone told me they had NO online checkin. She told me I had to drive to the airport (SFO - 60 minutes from my home) to check in!!! Poor information. Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Cons: "The in flight entertainment selection was small, could have been bigger"
Pros: "Like the service of food"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Cons: "Food can be improved"
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "The cancelled my reservation the day of the flight. It took me 24 hours to get home and I had to re-book my own flight and take united airlines."
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Cons: "The food was horrible and the seats need to be redone"
Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."
Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."
Pros: "The staff were very friendly. My flights were on time. Check in was easy."
Cons: "Old episodes of series. Need newer movie options"
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "You did not have a category for these persons"
Pros: "Flight crew were polite and good. Flight was relatively good with excellent entertainment."
Cons: "Despite early check-in, +3hours, and we checked in together; my wife and I were assigned seats that were not together. The boarding staff didn’t even mention that fact or explain why the sitting arrangement was so. It looked like she was just trying to sneak it through. I understand that many people might have pre-selected their seats online and her choices were limited, but a notification would have been nice."
Pros: "Everything was great good service and good attention"
Pros: "Free on board Entertainment"
Cons: "Everything was below standard"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Cons: "The quantity of the food was few"
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Cons: "There was no entertainment on this flight."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline, they will over sell their tickets and then expect you to give yours away. Boarding was messy."
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "The crew was attentive and the service excellent."
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Cons: "There needs to be some snack options in business class after the light meal."
Cons: "Great flight"
Cons: "Delayed missed connection arrived many hours late"
Pros: "Clean airplane"
Cons: "They could serve at least water"
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Cons: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."
Cons: "Checking in was way too long, more than 45 mins"
Pros: "Pretty efficient for a completely full flight."
Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
Pros: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Cons: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Pros: "The crew was fantastic. The food was excellent"
Cons: "seat room space"
Cons: "Oh, American’s seats are so uncomfortable."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "Dinner and boarding"
Cons: "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
Cons: "The first flight was canceled, kayak did not even bother to contact me"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "The seats in coach were too narrow for comfort...and I'm a medium size."
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Pros: "The flight attendant for the back of the plane was lovely."
Cons: "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."
Cons: "Flight got delayed by 2 hours"
Cons: "Everything sucks"
Cons: "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."
Cons: "Flight delayed two hours."
Pros: "Seats, flight ride."
Cons: "I booked two seats for my girlfriend and I and were given two window seats. Bogged early enough so should have put seats together. Now knowing I needed the app installed on my phone to watch entertainment, and not having wifi to download. The AC vents are a bit too soft."
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Cons: "Take off and landing were awful. I fly a lot and this was pretty badly flown."
Pros: "From madrid foto Charlotte everything was excellentm"
Cons: "From Charlotte to miami they made me wait more than an hour for my luggage because they sent mine on another flight"
Cons: "Still waiting to get to the terminal."
Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Pros: "I always trave AA/British Airways and I have never experienced any major problem or delay. They are a really good and trustworthy airline!"
Cons: "The crew was rude."
Pros: "Flight was on-time, smooth, with friendly service."
Cons: "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."
Cons: "Seating. Plus our previous flights on American were horrible. Too many delays to note. (Late plane, mechanical issues, boarded anyway, sat on plane 2 hours, sent to a new gate, delayed, boarded, sat on new plane 2hrs waiting for food truck (chips), etc. Trip from hell"
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Cons: "very crowded waiting area, too little leg room, horrible dinner"
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Cons: "Plane was good overall but I was horrified by my previous AA flight I was connecting from so I didn't feel good about it the whole time."
Cons: "I observed Crew at gate and on board rude to passengers"
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "Very good take off and a very good Landing."
Cons: "Everything is ok as expected"
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "My flight attendant was great. She was very fast."
Cons: "Plane was kinda dirty."
Pros: "comfortable and on time"
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "Have flown 6 different airlines this year and United was the least enjoyable so far."
Cons: "Seat space on other economy flights was better. Cabin staff very unengaged. Entertainment seemed to be all pay as you go."
Pros: "It was great all the way. No complaints"
Pros: "The food could be better, for and international flight."
Pros: "Although I was allowed a personal item and a carryon. The agent at the plane doors ( Guyanese guy. Insisted I check my carryon, for the reason the flight is full name note I was the second to last person to boaRd the plane. I explained to him I had a shoetc connection to MIA and then to Frankfurter so I did not take any other luggage so I would not haveto wait. He insisted I will get my luggage as soon as I exit the plane in Houston, which I asked him 3 times . The plane was not full there were more than 10 empty seats and lots of luggage space.I got to Houstonew to be told I would have to go the the luggage belt to pick up my bag, which did not appear for half an hour after we landed. I was truly disgusted"
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Boarding, take off and arrival time. Flight arrived before schedule."
Cons: "Tight seating"
Pros: "Two bags free"
Cons: "Ground staff rude"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "When the flight took off I was asleep and when I woke up I was at my destination."
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "Crew was great and accommodating due to hour delay"
Cons: "Late delay. Slow boarding. Sat on plane for hour before actual take off."
Pros: "Courteous crew and smooth flight for the most part"
Cons: "The seats in were the most cramped I've ever experienced even for economy"
Pros: "Professional way staff worked with public"
Cons: "In boarding, I was told the flight was overbooked and because I did not choose a seat prior to checking in that I would be placed on stand by after purchasing my tickets weeks before. I was highly upset and that was unfair. Long story short, at boarding they were able to give me a seat. I should have never went through that stress if I had a confirmed purchased ticket from the beginning."
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "On time , early"
Cons: "Baggage seemed to take a while to get from baggage claim"
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Pros: "Direct Flight. First in a Loooong Time !"
Pros: "We found a new flight"
Cons: "The fact they did very little to accommodate the cancellation"
Pros: "The simplicity."
Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."
Cons: "United is unorganized!!!"
Pros: "Smooth and efficient boarding process resulting in the flight actually leaving before time.Flight attendants were very friendly and polite."
Cons: "I was taken by surprise when I was required to pay for one checkin luggage. I am normally allowed one free and felt that I should have been notified beforehand."
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Pros: "The demeanor of the crew was warm and welcoming throughout the trip."
Cons: "The bathrooms were not very clean and hour into the trip"
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "Absolutely noting."
Cons: "I purchased a return ticket from Port of Spain, Trinidad to Newark, NJ with United. I also purchased the insurance on this flight because it's good sense to be prepared. Unfortunately, I couldn't make the flight because of medical reasons and had to cancel. When I called United to purchase a new ticket, they were charging me a $200 rebooking fee plus a $30 processing fee. That's almost the price of the ticket! This is an absolutely horrible policy and very unfair. I had to rebook a new ticket with JetBlue which is 100% better, reasonable and understanding than United. Not to mention I lost the credit with united because with the rebooking and processing fee, it's almost the same price as the ticket. Because of this atrocious experience, United will never get my business again."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Cons: "The service by the crew was awful! Airlines forget that customers pay for transportation. Sometimes hundreds to thousands of dollars. Will never use them again"
Cons: "I have not complains, everythings was Ok."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "The flight from Houston to Grand Rapids was great on time and smooth. The stewardess were friendly and just eagar to help. I just can't thank you enough United for getting me back home safely."
Cons: "Nothing, everything was a great."
Pros: "Friendly staff"
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Cons: "Original flight was cancelled the night before due to aircraft maintenance. Then too find out that United was only flying 1 plane per day from POS but when purchasing the ticket its listing multiple flights is TERRIBLE. The unorganized, under staffed situation in the airport that had NO answers or explanations for people was TERRIBLE. Once on a rescheduled flight having to sit on a plane for nearly 3hrs due to the flight being completely full with passenager and baggage that the required amount of fuel couldnt be added other wise we would have been over weight, not having enough lunches and beverages for all passenagers, missing my connecting flight and also having my luggage left behind and having to wait another day to recieve it. I was in the airport from 430am and didnt make it home to CLE until 10pm......ABSOLUTLYTERRIBLE!!!"
Pros: "We had the flight attendant from heaven! She was so attentive to us and outshined all other flight attendants - ever!"
Cons: "Flight canceled after being delayed for 4 hrs with no explanation and no helpful options. Ended up waiting 2 more hrs to retrieve luggage then rented a car to get home. So dissatisfied with all the travel!"
Pros: "Very comfortable. Yummy snack. An entire can of pop! Lots of overhead room for bags. Very comfy seats!"
Airlines flying from Trinidad and Tobago to Grand Rapids have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights