The overall flight experience was great !!!
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Everything about delta"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Smooth and easy."
Cons: "Not applicable"
Cons: "The staff"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Efficient boarding. Friendly service."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "Plenty of room. Flight only about 1/3 full."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Cons: "My inflight entertainment wouldnt work."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "On time departure"
Cons: "Be on time"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"
Pros: "The flight crew was pleasant!!!"
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "Crew was very nice."
Cons: "WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either."
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Everything sucks"
Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Cons: "Still waiting to get to the terminal."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Cons: "Inadequate overhead baggage space."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Cons: "Flight was cancelled and we were never notified!"
Cons: "More options with first class food"
Pros: "Crew was as communicative as possible about the delay process. Answered questions and suggested solutions for travelers who were affected by the delay."
Cons: "The maintenance crew delayed the flight by over an hour because they were not able to get a technician to the plane until an hour after the scheduled takeoff time."
Pros: "Everything was perfect."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Charging for water is unexceptable. Food was ridiculously over price for horrible food.
My friend I was going with mom passed away the day before the trip and we had to cancel our trip. Allegiant doesn’t have a refund of any type. Frontier was my return flight and at least offered a partial credit which sucks but beats nothing.
Long check in line. Only one person working the counter. Love the nonstop flight.
The flight was delayed for almost 2 hrs. I feel like we should be given vouchers for free flights after that experience.
6 hour delay! No mechanical problems, they didn’t have enough people.
Pros: "Crew was awesome!"
Cons: "It was a great flight!"
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "For the price it was a very good flying experience"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Cons: "Unfriendly Flight attendants"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Cons: "Seats were not comfortable"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "Crew was really nice! Flight was quick and easy"
Cons: "Super rude personelle"
Cons: "Late departure without any explanation. TSA really under staffed."
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Cons: "Both departing and return flights were delayed by just over 5 hours."
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Cons: "Not enough options and what was available was pricey."
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "STS ground crew waived goodbye. Love a small town airport"
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Cons: "Plane was an hour late."
Pros: "Great price"
Cons: "Bad comfort, I'll pay more next time for better comfort."
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Pros: "On-time departure. Grouped boarding"
Cons: "Had to gate check bag, but I’ve flown this flight often enough to know that. Missed beverage service while dozing . Cart was just 2 rows past and never got a chance."
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "No tv Flight delayed"
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
Cons: "As previously noted."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "On time. Comfortable"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "On time , early"
Cons: "Baggage seemed to take a while to get from baggage claim"
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Cons: "On at least one leg of my trip both two and from my destination the flight was late. As if that wasn't bad enough, twice the plane was over sold and people had to be removed to stay and catch a later flight which in turn made the plane even later. Many people either had to run to catch their connection or missed it all together. Several of which had small children. I fly about half a dozen times a year and this was the worst of the year."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Pros: "Good communication and polite."
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Cons: "There seem to always be delays on my united flights. This flight was delayed about 30-45 minutes with no major apologies or some type of compensation from them. Even a food voucher or a free alcoholic beverage would've been nice."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "Another flight were maintenance became an issue to the point we needed a new plane. What I love about United is that it only took an hour (and not 3+ hours or a total cancellation) to find a new plane and bring it to the gate after they ran into problems. I also love the happiness and relaxed crew after a passenger started an argument and fight with another passenger. They handled it extremely well and made sure that every one else was comfortable."
Cons: "I don't like being delayed, but it happens..."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "Very comfortable. Yummy snack. An entire can of pop! Lots of overhead room for bags. Very comfy seats!"
Pros: "The crew did the best they could in a difficult situation. Captain kept us updated. Flight attendants offered water/ one snack."
Cons: "We were on the plane for approx. 10 hours. It was supposed to be a 2 hour flight. Weather in Texas and the post Christmas crowds converged to make a "perfect storm" of delays. It was frustrating not being allowed to de-board the plane during long delays in Denver, Austin and finally, in Houston."
Cons: "In front of the exit row so weren't able to recline seats"
I like nothing about Frontier airlines, you bumped us gave us no options other than flying to Detroit then we had to drive to Grand Rapids Terrible customer service Hope to never fly on your airlines again
Pros: "There was nothing redeeming about my flight. We were delayed 2 hours leaving … and I am currently sitting on the runway after we landed because the gate we were supposed to be at was occupied by another plane. This has been almost the worst flying experience of my life. Don’t worry the worst experience was by Frontier as well. Terrible!!!"
Cons: "Everything could be better. No food. No drinks. Pay for water? Can’t be on time. It’s not worth the price. I might as well just fly first class on a REAL airline. Either figure out how to get in the game or get out! Terrible"
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Cons: "They took forever to deboard the plane, then had to spend extra time picking up trash delaying the flight. They run out of space on the plane to put carry-on so you might have to put it under your feet which is uncomfortable."
Pros: "Easy check in"
Cons: "Hard to find my gate"
Pros: "Cost of the flight"
Cons: "Not clear explained or told at all about purchasing a seat. Still cheap, but would be nice to have all details clear and out in the open."
Pros: "Plenty of leg room and very helpful staff"
Cons: "Sat on the tarmac for two and a half hours due to mechanical issues. Happy to know everything eventually was in working order, but didn't enjoy having my legs fall asleep while waiting"
Cons: "That they charged me $65 for a carry on bag ..the person told me an amount went to the machine get a card get charged $5 extra for the card go to the counter they tell me a diffrent amount have to get a diffrent card more money..i made a facebook post to never fly with this company ever again"
Pros: "Seats were more comfortable."
Pros: "Seat was okay. Flight Crew was okay. I got where I needed to."
Cons: "Either Frontier or the third party I purchased my ticket through on Kayak (Kiwi.com) sold me a ticket as if it were a complete flight from point A to B with a layover in between. In reality however, it was two totally separate flights which required me to go to the Frontier ticketing counter upon my arrival at my layover destination, get a ticket printed for my second flight, pay to recheck my bag a second time ($45 x2 = $90 which was total BS), go through security again (also BS) only to walk back clear to the other side of the airport where I just was. To top it all off, our flight took off late and upon arrival we didn't even have a jet bridge available. So, all of the passengers had to get off on the tarmac and wait to be bussed from wherever we were all the way to the main terminal. Then they switched the baggage claim caracul on us. What a mess. This will probably be the last time I buy a ticket on Kayak, Kiwi and possibly even Frontier."
Cons: "Terrible experience. No leg room. Sneaky fees. And they canceled our return tickets without telling us which cost us an additional $13000. They weren't even sorry."
Cons: "i shouldnt be forced to give comments should be optional. grand rapids seems to drop the ball all the time!!! F-"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Pros: "Very much Customer Service focused!! From Check-In to boarding to flight to arrival. Very impressive."
Cons: "On both flights, we were 20 minutes early, however, In Denver we had to wait on the tarmac 45 minutes which made us late and in Atlanta, we waited 20 minutes but was on time. You could put a little more padding in the seats. I know it is designed to be as inexpensive as possible but it should not be so uncomfortable. When I fly you again, I will buy one of those items you place around your neck to help you sleep but I am going to sit on it."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "The other amazing people on my 2 scrappy flights who I got to know because we suffered through delays, deplaning, regarding and mean, crabby insulting flight attendants and gate crew. New Frontier marketing campaign: "sure we suck, but at Frontier, you make new and lasting friendships binding in the suffering"."
Cons: "See above."
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Cons: "Spend the extra money to get treated like a human. The savings aren't even that great after they nickel and dime you for literally everything. You save pennies to have the worst flying experience of your life."
Cons: "Not even a soda included on the price and seats that do NOT lean back. I had a hard time paying for my carry on bad online."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "Absolutely nothing"
Cons: "The 45 minute wait for baggage, the crew that pushed too hard to get a frontier credit card, paying for a seltzer on a 4-hour flight."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "The price is unbeatable. The crew was nice."
Cons: "The schedule (depart at midnight) and the length (2.5 hours) make it a brutal experience. It is too short to get some sleep, and with the time difference you arrive in the "morning." However, when you arrive in Charlotte you will have to wait for everything to open (car rentals, Starbucks, etc.), as the entire airport is sleeping. It is cheap, but is is rough."
Cons: "Surprised to pay $45 for carry on! Surprised at the small seats and no leg room and no reclining seats. Very uncomfortable. On leaving the plane, the line was slow, when we got up closer to the front we saw why....the clean up crew had started and was in the isle. Very odd....and inconsiderate. Will not fly on frontier again."
Pros: "Friendly staff"
Cons: "You have to pay for carry-on, drinks, snacks, everything! Onnoxious beeping throughout the flight, super cramped seating, no charge ports, wifi, or entertainment! PLUS both flights were delayed!"
Pros: "The flight attendant was nice and had amazing hair."
Cons: "Broken gates! We arrived 40 minutes early only to have to wait 49 minutes for a working gate."
Pros: "Check in and the security screen took an hour and a half, flight delayed an hour in beautiful weather. NO TSA Pre-Check at Frontier's home base."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Pros: "Cheap tickets. Flight to Denver international from LAX. Flight to Denver left on time, slight traffic jam on the tarmac when we arrived to Denver but that was out of Frontier's control. Flight from Denver to LAX was horrible."
Cons: "There was two gate switches and the flight was delayed by 3 hours. The delay sucked but what was worse was that none of the Frontier employees knew why it was. I would definitely fly again, cheap tickets. Just plan for delays."
Pros: "Great value! Unbelievable price! Lost oversize luggage going to Denver, but baggage claim folks were very nice and helpful. Piece got to my hotel next morning in plenty of time."
Cons: "The pilots were late so we sat on the plane in Denver 1.5 hours before take off at 1:30 am. Otherwise, it was good, especially considering the price. Thank you!!"
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "Did not crash."
Cons: "Flight was delayed. And we had to hover over Denver for an extra hour waiting to land. So I was several hours late for my scheduled arrival. Also, the new carry on bag sizes & fees were rather ridiculous. Other than that the flight was fine."
Pros: "The flight itself was fine"
Cons: "The fact that you have to pay for a bag that you are carrying on the plane and putting in the overhead bin. They charged $40.00 for my overhead compartment bag. I had one personal bag and one bag that went in the overhead compartment and they still charged $40.00!!! You also have to pay for any 'snacks' or 'drinks' on the flight. Needless to say, I will not be flying with Frontier again."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Pros: "Left late but made up some of the time. Staff were nice."
Cons: "Left late, then sat on the tarmac for almost 30 mins to take off. Cramped again and not happy about the extra fees (see above)."
Pros: "The seats didn't recline. The flight was delayed. They lost my bag. I was going for a pool tournament, I was disqualified because I missed beginning of it. Then they lost my pool cue on the way home. They didn't even care about any of my loss. Never again."
Cons: "My flight was delayed and they lost my baggage. I normally wouldn't mind but I missed my pool tournament and they lost my pool cue. They didn't even compensate me for my loss. Never again"
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."