Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Vegetarian meal was delicious"
Cons: "Would be great if WiFi was available"
Pros: "Fast boarding, avoided an unplanned fuel stop which would have been a really big bummer. Jet blue still beats out every other airline for snacks and seats and space"
Cons: "The plane was pretty trashed. Headphone jack and video screen worked only intermittently. Seatback pocket was falling off."
Pros: "I generally love JetBlue snacks"
Cons: "Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service."
Pros: "The JetBlue crew today was the friendly bunch I’ve come across during my years of traveling. If you ask for a second packet of complimentary snack they don’t hesitate to give it. We departed late (say about 15mins) but still arrived at our destination about a whole 20 mins earlier."
Cons: "Really wish Airlines would start offering meals again which ofcourse, would be included in the airfare."
Cons: "Cleanliness. Folding tray was dirty and smeared with god know what and there was food lying on the floor when we got in."
Pros: "Finally taking off."
Cons: "The gate agents had us waiting an additional half hour at the gate even when they called groups A-C to board and had another check at the cue before the gate. The customer service was deplorable no communication besides it’s delayed. I was paged by an agent I went up and announced I’m here I was ign"
Pros: "Julie the ticket agent is very helpful and made our flight comfortable"
Cons: "See above. Had to wait 30 minutes at JFK to open up"
Pros: "This older airplane has lots of room. And has free TV and movies on domestic flights on all seats."
Cons: "However an older plane does not have touch screens and movie choice is limited."
Pros: "Excellent service. Efficient boarding. Not packed to the gills"
Pros: "More leg room, longer seat belt"
Pros: "On time"
Pros: "The leg room comfort"
Cons: "The snacks that were served, I got nauseated with the smell"
Cons: "Boarding was a little chaotic because JetBlue doesn't line the groups up, so everyone loitered around standing and it was hard to figure out who was part of "group a" and boarding now (for example), or who was part of other groups waiting to be called. The person at the desk did her best to tell everyone to sit down until called (over and over) but everyone ignored her. This problem might be solved if there was a line up area like how Southwest lines up the groups ahead of time."
Pros: "Crew was good. They’re just doin’ their jobs."
Cons: "2+ hours late due to maintenance issues at gate, no contingency plan. No free food on board for 6hr flight at dinner time. No effort to even give a token apology gesture for the delay."
Pros: "Everything went as it should be but the inflight entertainment didn’t work. And the flight staff didn’t offer any form of compensation for the inconvenience."
Cons: "No inflight entertainment! And noncompensarion for the inconvenience."
Pros: "Great attendants, comfortable, clean, and extra room."
Cons: "TV screens were down in my entire row."
Pros: "Good wifi and entertainment"
Cons: "The 3.5 hours delay"
Pros: "The seatback TVs never came on, they were all synced and played one channel the entire flights."
Cons: "Lost both of my bags!"
Pros: "Great service"
Cons: "Tv went in and out"
Pros: "There was enough leg room and the fact that you had access to a lot of tv channels as great! Also, they don’t skimp on the beverages and actually give you a whole can instead of pouring 1 can for 3 passengers"
Pros: "Nice crew. Spacious bulkhead seats. Good snacks."
Cons: "Delayed flight 5x totalling almost 5 hours."
Cons: "The return flight was delayed 3 hours due to mechanical problems with the plane and the need to find a replacement plane. Then no fresh dood was available for purchase due to the olane not being stocked in advance. The in flight crew was very nice and apologetic, but it made for a very late night and difficult flight. We didn’t land until after midnight."
Cons: "Departure and return flights were both delayed 30+ minutes."
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "Effort of the employees Seat room for tall, injured passenger Willingness to get wheelchair waiting and ready Email updates Nice flight crew, willing to adapt and help Open pantry after first service Gear all in good working order"
Cons: "One boarding crew at gate entrance discounted my story that I needed extra time to board, not wheelchair but definifely disabled. Maybe I did not understand him but was the only interaction that wasn't really, super excellent. I have to say that most airlines would be lucky to have him as every one of their employees but that was the only experience less than outstanding with the JB people"
Cons: "Flight was late taking off, but not too bad."
Pros: "The cheezits were awesome."
Cons: "After departing an hour late because they forgot to fuel the aircraft, we have landed and are currently in the wrong city because they did not onboard the correct amount of fuel. This is awful. In 30 minutes we are told we will have enough fuel to take off again on the second attempt to get to our original “nonstop” destination."
Pros: "Seat space was roomy"
Cons: "Late leaving, late arrival, too long in the air. I’ve made that same trip dozens of times and have never spent almost seven hours in the air. Entertainment sysyem didn’t work properly. No attention to detail. The plane was a dump."
Pros: "Superfast. Landed before time."
Cons: "I liked everything."
Pros: "Friendly staff"
Cons: "Flight was 1 hour late"
Cons: "We did not end up in San Jose but San Francisco."
Pros: "Good onboard service, unlimited snacks."
Cons: "The flight was 40 minutes late, there were no meals for sale, and one of the movie channels was missing."
Cons: "A poor choice of movies to watch"
Pros: "The flight attendant is a national treasure . Someone that chipper and happy deserves all good things in the world!"
Cons: "Flight was moved to following day. Won’t work so I need to have other airline booked."
Pros: "The flight was cancelled but staff was really nice. I received credit for future flight so that was great. And they let me sleep in the terminal and a very nice employee handed me water and snacks at midnight."
Cons: "late departure and arrival on both flights"
Pros: "The crew is excellent as usual - friendly and professional. . Love the generous space."
Cons: "Better food options. :("
Pros: "The flights attendants were very warm and welcoming"
Cons: "Feeding a customer 2 packs of chips on a five hour long flight is not good. A heavier healthier snack would have been better"
Pros: "The crew was great! Having more space than average and even more of you desire is a strong selling point."
Cons: "I know that chips or the like for a meal in economy is virtually standard on airlines today but here is the opportunity for JetBlue to be the un-airline in this area as well."
Cons: "Baggage claim in SanJose was aweful....I had to walk a very long distance (to another terminal) unbenounced by the flight crew to retrieve my luggage...please don't let this happen to other people"
Pros: "Got home safely!"
Cons: "Spent 80$ to have more comfortable seat. It was bigger that was all. Very Coldbup front. Armrests in 1f don't go down if they did u could have stretched out as two seats next to me empty."
Pros: "The flight left b4 time. Ft. Lauderdale was spared the effects of hiricane Maria and Irma"
Cons: "Paying usd 28 for luggage"
Pros: "Sorry but there was nothing to complain about. No bitchin here."
Pros: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Cons: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Cons: "Checking in was way too long, more than 45 mins"
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Pretty efficient for a completely full flight."
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Pros: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Pros: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Cons: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Cons: "Confusing in LAX as to where to go for the flight"
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "Seats, flight ride."
Cons: "I booked two seats for my girlfriend and I and were given two window seats. Bogged early enough so should have put seats together. Now knowing I needed the app installed on my phone to watch entertainment, and not having wifi to download. The AC vents are a bit too soft."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Staff was great"
Pros: "Customer service was friendly"
Cons: "So uncomfortable"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "The crew was friendly and the flight was great."
Pros: "Flight was on-time, smooth, with friendly service."
Pros: "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
Cons: "No gate being available upon an on time arrival."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "People actually boarded by group number"
Cons: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Pros: "1, Crew are very attentive 2. Great seat"
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Cons: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Cons: "More flight delays..."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
Pros: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Cons: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pros: "Staff was kind."
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Pros: "Everything went smooth. Staff were professional and friendly"
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Cons: "No issues"
Cons: "THe reading light was broken"
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "I had lots of space to my self"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "Very good take off and a very good Landing."
Cons: "Everything is ok as expected"
Pros: "Entertainment was not available for the latest Safari browser 10."
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Pros: "Crew was great. Plane was nice."
Cons: "No charger at seat."
Pros: "The spacious seats"
Cons: "The food"
Pros: "Being on time at departure and arrival is a challenge, but despite having a completely filled cabin, they made it look easy."
Cons: "I boarded in Group 4 and all bins were full. So my carry on case had to be checked (several others’ cases as well). This caused me a 30 minute delay at baggage claim and some minor scuffs on an item that wasn’t designed for checking in. These are 2 reasons why I no longer check in. 3 is lost items."
Cons: "Delayed 40 minutes due to delay in inbound aircraft. Slow turning around added a second delay."
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "The sit was so croweded"
Pros: "You cannot watch shows or.movis on demand. You can only watch TV movies, commercials and all"
Cons: "We weren't allowed in the Premier Lounge even though we had first class tickets. They said only international passengers."
Pros: "Nobody bugged me about plugging my laptop and cellphone into the wall for charging. I wanted to check out the spice shops in the airport but they were closed both times I was there. That would have been something I might have liked."
Cons: "Customs in Trinidad, even for transit is a pain. You go through customs, get dumped outside, have to recheck your luggage whenever the counter decides its going to open. 11 hour layover on the way down, 6 hour layover on the way up. Food options were fried chicken (KFC), fried chicken (Churches), fried chicken (the local franchise), and Subway. Since the layover was late at night and I was a woman traveling alone, I did not want to leave the airport (and still drag my luggage because the airline counter was not open yet to check in to my connecting flight)."
Cons: "VeRy long flight that didn’t need to be as long. Small plane. Hard landing and very quick stop where where everyone screamed."
Pros: "Just arriving safe, otherwise Nothing"
Cons: "Customer service is very poor"
Cons: "Had to cancel my trip due to family illness. But, not acceptable to United for a refund. And wants to charge me as much as a new ticket to save my ticket. Why penalize me for a sick relative? Unbelievable! And very disappointing."
Pros: "This was good, a pleasant and comfortable experience."
Cons: "WiFi was not free"
Pros: "On time"
Cons: "Tight seats, boarding process"
Cons: "power plug didn't work"
Pros: "Free World Series viewing"
Cons: "No power outlets at seat"
Cons: "I couldn’t pick my seats online. Having to take that extra step at the airport was a hassle. Also we that way I wasn’t guaranteed to be sitting with my husband."
Pros: "Staff was courteous. Flight on time. I sat 2 seats away from rear. Toilet smell was pervasive."
Cons: "Cramped seating conditions"
Cons: "I would like to have a response from United Airline , my email address is pamm. strickland @ gmail.com"
Pros: "Same as above."
Cons: "Same as above."
Cons: "After the gates closed, an exit light broke and the staff took over an hour to fix it. Flight delayed."
Pros: "Have flown 6 different airlines this year and United was the least enjoyable so far."
Cons: "Seat space on other economy flights was better. Cabin staff very unengaged. Entertainment seemed to be all pay as you go."
Pros: "Delayed outbound so I got to CA much later than I needed to be."
Pros: "The food could be better, for and international flight."
Pros: "Although I was allowed a personal item and a carryon. The agent at the plane doors ( Guyanese guy. Insisted I check my carryon, for the reason the flight is full name note I was the second to last person to boaRd the plane. I explained to him I had a shoetc connection to MIA and then to Frankfurter so I did not take any other luggage so I would not haveto wait. He insisted I will get my luggage as soon as I exit the plane in Houston, which I asked him 3 times . The plane was not full there were more than 10 empty seats and lots of luggage space.I got to Houstonew to be told I would have to go the the luggage belt to pick up my bag, which did not appear for half an hour after we landed. I was truly disgusted"
Pros: "quick boarding"
Cons: "no outlets!"
Pros: "Two bags free"
Cons: "Ground staff rude"
Pros: "Male flight attendant was so genuinely kind to an elderly couple next to me. Female was nice as well. Seat more comfortable than last flight. Flight on time."
Cons: "Cannot connect to wifi. No entertainment. Need stronger signal. No charging spot for electronic device in my seat."
Pros: "Left on time"
Cons: "Crammed unconfortable"
Pros: "When the flight took off I was asleep and when I woke up I was at my destination."
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "Staff was wecoming and friendly"
Cons: "Couldn't even access united's flight map without paying for movies. Seats are very small, large neighbor next to me used my armrest the whole flight and generally spilled into my seat."
Pros: "Courteous crew and smooth flight for the most part"
Cons: "The seats in were the most cramped I've ever experienced even for economy"
Pros: "The crew were nice"
Cons: "Your entertainment sucks everything cost so much. There is NO leg room. Your planes I think are old needs to be updated."
Pros: "Professional way staff worked with public"
Cons: "In boarding, I was told the flight was overbooked and because I did not choose a seat prior to checking in that I would be placed on stand by after purchasing my tickets weeks before. I was highly upset and that was unfair. Long story short, at boarding they were able to give me a seat. I should have never went through that stress if I had a confirmed purchased ticket from the beginning."
Pros: "great crew great flight and in flight service."
Cons: "The only negative was that after waiting to taxi (for almost 10 minutes), we received an announcement that it would be a little longer because they realized that the had yet to re-fuel the plane. That was somewhat alarming."
Pros: "The simplicity."
Pros: "Online confirmation"
Cons: "My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable."
Pros: "Wi fi movies"
Cons: "Tiny seats. I'm 6'1" and 225. All passengers need more elbow and leg room."
Pros: "Average experience. Mostly pleasant enough."
Cons: "United changed our flight with No chance to object. Then reassigned us to separate seats. We asked to be moved next to each other. We were repeatedly and rudely dismissed 3 times, at 3 different levels, as if we were in the wrong to ask. If not for the kindness of a fellow passenger we would not have flown together. Very poor hospitality training."
Pros: "Smooth and efficient boarding process resulting in the flight actually leaving before time.Flight attendants were very friendly and polite."
Cons: "I was taken by surprise when I was required to pay for one checkin luggage. I am normally allowed one free and felt that I should have been notified beforehand."
Cons: "Terminals were a bit far a part"
Pros: "Nothing, worst flight I've ever had."
Cons: "Dried throw up on the floor in front of my seat.disgusting. SO MANY FLIES IN THE CABIN!!! Crew seemed like they hated their jobs, were NOT attentive. wasn't cleaned at all. Plane smelled. Charge port didn't work. Tray was extremely dirty. It was the worst flight I have ever had and is making me dread flying United back home."
Pros: "The demeanor of the crew was warm and welcoming throughout the trip."
Cons: "The bathrooms were not very clean and hour into the trip"
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Airlines flying from Trinidad and Tobago to San Jose have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights