Daily cleaning, installation of cabin HEPA filters on flights from Trinidad to New York
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Scores according to KAYAK customer reviews
Cons: "comunication with the custumer"
Cons: "Blue chips were not available! I really love them"
Pros: "yes is beautiful"
Pros: "Seat was comfortable"
Pros: "Finally taking off."
Cons: "The gate agents had us waiting an additional half hour at the gate even when they called groups A-C to board and had another check at the cue before the gate. The customer service was deplorable no communication besides it’s delayed. I was paged by an agent I went up and announced I’m here I was ign"
Cons: "Food options"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "I like the ear plugs and face mask."
Pros: "The air hostress were wonderful :)"
Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"
Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Everything was organized"
Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"
Pros: "seat comfortable"
Pros: "Service was awesome, 100% recommended"
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Cons: "See above. Had to wait 30 minutes at JFK to open up"
Pros: "Boarding and on time departure"
Pros: "All attention"
Cons: "No comment"
Pros: "Best company ever"
Pros: "Ride was great"
Cons: "Had to pay for earphone"
Cons: "The Black guy service is not good"
Cons: "No hot beverages available."
Pros: "I love it"
Cons: "No food"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Pros: "Staff was professional. I had legroom too!"
Pros: "The leg room comfort"
Cons: "The snacks that were served, I got nauseated with the smell"
Cons: "Bumpy ride"
Cons: "The 3 hours delay"
Cons: "Fogged out of JFK had to refuel in Newark - OK - but no one refueled plan for 20min and I missed my connection."
Pros: "Good onboard service, unlimited snacks."
Cons: "The flight was 40 minutes late, there were no meals for sale, and one of the movie channels was missing."
Pros: "The food was good"
Cons: "No comment"
Pros: "The crew is excellent as usual - friendly and professional. . Love the generous space."
Cons: "Better food options. :("
Pros: "The flights attendants were very warm and welcoming"
Cons: "Feeding a customer 2 packs of chips on a five hour long flight is not good. A heavier healthier snack would have been better"
Pros: "The crew was great! Having more space than average and even more of you desire is a strong selling point."
Cons: "I know that chips or the like for a meal in economy is virtually standard on airlines today but here is the opportunity for JetBlue to be the un-airline in this area as well."
Cons: "SFO organization and signs"
Pros: "We pulled out a few min early and arrived 40 min early! Was great. Very smooth trip. Wifi very good compared to other airlines."
Cons: "A woman at the gate made me check my bag even though I know it fits in the overhead compartment because I do it all the time. We landed late and I had planned on not having to wait for luggage, so this was disappointing."
Cons: "No free headsets"
Pros: "Flight was nice."
Cons: "I didn't like the constant time change with the flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "Leg room"
Cons: "Flight was two hours delayed. The on board entertainment was lacking options"
Pros: "I'm 6 ft tall with long legs and my knees are a full 5 inches from the seat back (Airbus A320) and these are the regular seats not the Even More Space. The crew is great as always. Friendly and professional. I didn't use the entertainment on offer."
Cons: "I know that food offerings are not great across the board on US airlines but can't I hope that improvements can be made in this area ? I have purchased food on JetBlue before and I was disappointed with what I received so now I don't."
Pros: "The crew was great. Efficient, pleasant and funny."
Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"
Pros: "friendly personnel"
Cons: "boarding was chaotic. late takeoff."
Cons: "Food and entertainment"
Pros: "Crew very nice."
Cons: "There is a second x-ray security at the gate. We lost over $20 of water because we had to throw it out. Wish they had told us at check-in NOT to buy any water and wish there were a place to buy next to the gate - very thirsty!"
Pros: "The crew was great and good customer service"
Pros: "Space between seats, tv on each seat, iPhone charger"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Cons: "Thank you"
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Pros: "Demora para subir al avión"
Cons: "Demora para subir al avión"
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "Crew was not friendly"
Pros: "Good service"
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Pros: "I liked everything. Excellent service, friendly crew, very good food, well informed, been travelled with Copa Airlines for a few years now n will continue with them on the future. Great job guys. Thanks"
Pros: "I've never had a flight that was late with Copa."
Pros: "New entertainment system has a lot of variety; music, movies and games. Food was much better than first flight."
Cons: "seats as usual"
Cons: "Crew was not friendly"
Cons: "There was a second security check right at the gate, which we were not warned about at all. I had bought a bottle of liquor in Colombia and they would not let me get on the plane to NYC with it. Luckily I had a large shopping bag that I got from the gift shop in Colombia, so I was able to dump everything that was in my nylon tote into that shopping bag and they haphazardly wrapped my bottle in one of my sweaters and checked my tote. The employees said this was a new policy in Panama City, but many other travelers were confused. Passengers should be warned!"
Pros: "Overall comfort and attentiveness of staff is hard to beat elsewhere."
Cons: "Everything was fine with this trip;"
Pros: "An airline that still allows 2 free bags, gives you a full meal even early morning flights. Definitely will travel with Cops again."
Cons: "Old episodes of series. Need newer movie options"
Pros: "Flight was canceled by airlines Ruined our whole vacation to Panama Was offered a flight the following week After our vacation Did not offer a refund"
Cons: "Non cooperative Did not allow a refund after they canceled flight"
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Pros: "You did not have a category for these persons"
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Cons: "When you select the meal options in advance through the Copa Airlines site the phrasing of those ptions is not very clear and I was stuck with a choice I didn’t want (“meal with fruits” - it was pretty confusing in English or Spanish - while I assumed perhaps the dessert items would be substituted with fruit, instead they brought me a pretty mediocre fruit platter). They said there was no way to change this. Copa airlines personnel at Panama airport actually were kind of rude about it."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "Two luggage at no charge. Even though I only travel with one It’s just the option that you get. Also very professional and Courteous crew. Thank you"
Cons: "Seat a little uncomfortable and too close."
Cons: "I did not like those seat in the middle . They are very"
Cons: "Lack of food"
Cons: "Everything was below standard"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Pros: "left on time and arrived on time choice of meals"
Cons: "uncomfortable seat"
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "Overal a good experience"
Cons: "There's no vegetarian options"
Cons: "no vegetarian options"
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "I did allmy endeavors, very good service."
Pros: "There aren't many options from Los Angeles to Trinidad & Tobago so I was surprised to discover COPA: Less expensive, they fed you two meals, had sensible baggage allowance, and didn't nickel and dime when time to select seats. On all legs of the journey they left on time. I'll definitely use them again when travelling to Trinidad & Tobago, and further into South America."
Pros: "Good process, fast and very smiley agents"
Cons: "Interaction from the crew was a bit cold"
Cons: "Vegetarian meals are really tasty and nice"
Pros: "Quick baggage handling. Fast check In"
Cons: "Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services."
Pros: "The crew was amazing"
Cons: "They turned up the air conditioner to encourage us to buy blankets. The food was cold. The seats are uncomfortable. The plane was filthy."
Pros: "Crew was ok, only they missed a very important detail. A passenger traveling with a baby and did changed the baby's PAMPERS right there on the seat which automatically put a putrid odor in about 10 seat perimeter that lasted for a LONG time and the crew didn't say anything until everyone complained"
Cons: "Personal TVs Seats just weren’t comfortable."
Cons: "uncomfortable seats"
Cons: "There was no interactive map on the in-flight entertainment."
Pros: "Left on time, smooth flight, easy immigration & customs in Granada. 30 min flight so no food or drink service."
Cons: "A Caribbean promotion video played with audio over speakers, just quiet enough to be unintelligible but loud enough to be irritating. Most passengers were trying to sleep."
Pros: "Promt timing ."
Cons: "Had to pay extra for luggage."
Pros: "Upgraded to First Class, and the service during the flight was impeccable."
Cons: "- Flight was delayed every other hour, without reason. Staff didn't communicate what was going on. - Elderly people on wheelchairs were delayed in-transit for over 6 hours and no one attended to them until the final hour before the flight. - Staff did not want to give any reason why flight was delayed. - Flight was not even posted on the "Flight Status Board" and no one had a reason why. - Upgraded to First Class to experience it - the lounge had a few sandwiches that seemed to be sitting there for hours."
Pros: "smooth flight"
Cons: "no blanket on flight"
Pros: "We left and landed on time."
Cons: "Old plane, very limited leg room Returning- very disorganized boarding and upon landing at JFK half the bags were unloaded and the majority were left standing waiting for over an hour for the rest of the bags with no explanation."
Pros: "The crew was nice n there was more leg room than the flight down"
Pros: "Does anyone give you free food anymore? Does anyone let you check two bags without making an upcharge of it? Caribbean does. Those factors alone left me feeling pretty thrilled with the experience."
Cons: "The plane was clean, but not immaculately clean."
Pros: "The crew was superb."
Cons: "Too cramped"
Cons: "Had to fly to a different island first. Hate this island hopping."
Pros: "I will continue to always shop from Kayak.com, this is my 5th trip while buyin the ticket from this site & im well pleased."
Cons: "There was a moment when i wanted to change my return flight just to catch a later one & was told i couldnt change it at the airline."
Pros: "The plane was very old, didn't feel safe!"
Pros: "All went well and staff was nice."
Cons: "I wish they had better movies to watch."
Pros: "i lied absolutely nothing service was extremely poor"
Cons: "i didnt like everything about this flight from food to the poor service and the rude flight attendants"
Cons: "The wheels of my suitcases were in terrible shape as both suitcases had lost a wheel."
Pros: "They give us hot food and drinks for free. The flight attendants were nice and patient."
Cons: "No individual screen service for in flight entertainment."
Pros: "The flight staff was very professional and accommodating."
Cons: "Although the order of my food was correct, it was mediocre at best."
Pros: "The food and hostess"
Pros: "Everything was according to schedule. We left on time. Crew were very friendly. Food was delis ions and satisfying."
Cons: "They called two zones to board but start taking tickets from all the passengers. Big confusion!"
Pros: "The crew members very hosoitable."
Cons: "Judith, the pilots excellent flyers."
Cons: "Food was just oksy"
Pros: "the food was good"
Pros: "it was very short. and since that was the case it didn't matter much else thank you"
Pros: "The offered a light meal; Caribbean inspired. Began boarding the plane from the back to the front."
Pros: "Checking in was good, staff was very accomodating."
Cons: "We had to wait in the rain until someone with a wheel chair was lifted into the aircraft. The Airline on rainy days, should AT LEAST have active staff with umbrellas out to assist passengers. None of the staff thought it best to either have the wheelchair bound passenger board separately (before or after), or ask passengers to hold on at the side until she was lifted. Instead, passengers with children were waiting in the rain while the staff shoddily loaded the poor woman (in the rain without so much as a raincoat) into the aircraft, and with no apology to her or the now soaking wet passengers."
Pros: "It was very nice they give us a gift on the plane returning to J.F.k. The food was not that great."
Cons: "not enough room in the small plane"
Cons: "I didn't like that airline personnel took it upon themselves to cut off the lock on my checked suitcase, rummaged through my things and left everything a mess. The least they could do is replace the lock they unnecessarily destroyed."
Pros: "I was excited to receive a warm meal!"
Pros: "Everything was fine. Nothing more than expected."
Cons: "The sound quality for the movie was terrible. Now, the Ft. Lauderdale-Piarco leg was another matter. We left 1.5 hours late, and there was so much chatter and announcements from multiple airlines, we didn't hear when ours was finally called. Several people had to come running to make it!"
Pros: "I like everything, no complaints, am home safe, that's all that matters."
Cons: "the seats are not padded thick enough... no bounce to it...too tough"
Pros: "The crew on the plane was great, however the woman at the check in counter was very rude and unpleasant, even going thru security everyone had a bad attitude"
Cons: "My flight was cancelled. Wasn't informed. Got no text, email or phone call. Got to the airport and had to wait 8 hrs for the next flight. Just ridiculous."
Pros: "The crew were extremely courteous."
Cons: "There were 2 passengers assigned to seats in the exit row that could not assist in case of emergency. They then refused to move, forty five mins later security we re called to have them relocated. This could have been resolved a lot sooner. It took the crew a very looooooooong time before they contacted security."
Cons: "See above."
Pros: "That they let me sleep"
Cons: "They didn't wake me for the meal"
Pros: "Direct flight"
Cons: "Annoying kids in the seat next to me"
Pros: "The crew was fantastic!"
Cons: "The sandwich they served was very sloppily made... Just couldn't eat it"
Cons: "The plane was extremely old. I'm short and still felt cramped and congested in my seat. Tv monitors belong behind each seat, it's 2016 for crying out loud"
Cons: "The toddler sitting behind me who banged on my chair and cried the entire 5 hours."
Pros: "Great crew service"
Cons: "Entertainment sound did not work."
Pros: "Left on time. The captain gave updates. The service was great. The crew was professional"
Cons: "Checking in was way too long, more than 45 mins"
Cons: "The terrible communication for delays and boarding."
Cons: "When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home."
Cons: "Takes forever to load and unload those big planes."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Cons: "Horrible service"
Pros: "So frendly"
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Cons: "The attitude from the crw"
Pros: "My money clip was stolen."
Cons: "Have better security and stuff at airport. To be more open to people needs."
Cons: "No entertainment in the seatback or power for charging personal devices"
Pros: "How fast it was"
Cons: "No tv"
Cons: "They charge for coffee."
Pros: "Efficient boarding and on time departure."
Pros: "Movie choices"
Pros: "The updates from Kayak."
Pros: "Food & inflight entertaiment decent."
Cons: "Gate agent claiming carry on bag ro large. Used it 30+ as a carryon with our difficulty. It is 14”x22”. If the concern was too many bages dont bs pasengers about reason they are asked to to check bag."
Pros: "It was good. They did their job adequately."
Cons: "Films, TV screens did not work"
Cons: "Entertainment options were great"
Cons: "Lost connection"
Cons: "Check in was total chaos. Food was horrible."
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "I like AA because they are honest and kind. I received good value for my money."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "I was traveling with an infant and the staff was so helpful. I will definitely fly AA again."
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "it was really bumpy"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Cons: "There were no screens by each place!!"
Pros: "Everything in business class!"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Business class is very good"
Pros: "Great entertainment system."
Cons: "Over an hour late."
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "Practically no food was served."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Cons: "Problems with the emergency lightning caused the flight to depart two hours late"
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Cons: "Very bumpy ride I hated it"
Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Pros: "Efficient and quick, no issues."
Pros: "I loved everything!"
Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Cons: "Flight was on time"
Cons: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "Some of the roomiest most comfortable seats out there. Lovely staff."
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "I was originally impressed with Westjet's notification to check in before my flight, I was also prompted to download their app which sped up the process and was very user friendly. The airport staff were very friendly and helpful."
Cons: "This was a really crowded flight, the boarding gate area was too small to accomodate all the passengers. The plane itself wasn't the newest, we were all packed like sardines in a can for about 6 hours. NO entertainment, food or drinks."
Pros: "All of it"
Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Pros: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Cons: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Pros: "Nothing special."
Cons: "Not apply."
Cons: "There was no wi-fi!!!"
Cons: "Never on time"
Cons: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
Pros: "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"
Pros: "Flight was good on time ..flight crew good as well coming to toronto from trinidad ..however from toronto was a totsl disaster..long lines with confusion with 3 flights being checked in at once ..sent to other line 1 person checking in people then sent back again across hall to check in baggage ..was ridiculous aa such a big airline n chaos to get on flight ..also left more than an hr later with all the confusion"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "Everything was fine. It was a very short flight."
Cons: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Pros: "the service was excellent"
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "I got home, it was delayed but not badly"
Cons: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"
Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."
Cons: "They wouldn't seat us together"
Pros: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Cons: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Pros: "Everything was great I had a Blast"
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Cons: "Horrible to say the least Never made it to Toronto"
Cons: "it was delayed for 1 hour"
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"
Airlines flying from Trinidad to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Trinidad to New York
Masks required on board, masks provided on flights from Trinidad to New York
Social distancing seating
Middle seats unavailable to book on flights from Trinidad to New York
Testing for antibodies, testing for symptoms for flights from Trinidad to New York
Waiving of change fees. Search flexible flights from Trinidad to New York