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The crew was friendly, the flight was pleasant. Thank you for your service!

Terrible customer service. The flight attendants were rude. We experienced significant turbulence for a large portion of the flight and there was very little check in from the flight deck. The space was extremely limited to the point where it felt like torture. Never again

I was surprised how good an American airline can be - I was really impressed.

I have paid for extra legroom on my flight. My seat was broken and did not recline. The crew could not fix it and refused to provide me with another seat

I paid for my seat 💺 assignments for all for legs of my trip, SFO thru Copenhagen to Prague and back the same way. It cost 💲216.00 USD for all four seats. Despite this, on my return 2 flights, my prepaid seats were given away. When I spoke with the information services professional, she said she could not help me, nor provide an alternative seat equivalent or better than what I had. When I spoke with another representative, she was very rude, disrespectful, and did not help.

first of all, the grand person that I tried to upgrade to Business told me there were no seats available. I don't think she really knew how to use the system at all. They were lying to me then I went and sat at my assigned seat and I asked them again if they had seats in business class one of the hostesses proceeded to tell me now the flight is full. The flight was pretty full, but after we took off, there were at least 10 seats in business that they were not occupied so they lied to me basically and I'm really upset about that.

Baggage was mis-handled; food and grocery items in the baggage were damaged.

It was a good flight. Everyone was professional and the flight was smooth.

SAS has too many other airliners. They don't need to exist.

Service, food was outstanding. They make every effort to make sure that your long flight is as comfortable as possible. The only reason I did not rate them excellent is the way they handled our cancelled flight. They were great about re-booking except for the hotel. A communication breakdown ensued regarding who was booking the hotel for our overnight stay: the city where the flight was cancelled or the city where we were going to lay over for the night. In the end, neither of them did, so we ended up doing it ourselves and were extremely lucky to get a room at all. Given that, I still would not hesitate to fly with them anytime.