Daily cleaning, installation of cabin HEPA filters
|July||Best time to beat the crowds with an average 1% drop in price.|
|May||Most popular time to fly with an average 2% increase in price.|
Average price of a round-trip
|$1,502||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "We sat on the tarmac for two hours waiting for “catering.” When we were about to pull out, we had to go back to the gate because of a passenger fight. Very unpleasant flight. This could have all been avoided."
Pros: "Movie library was awesome."
Cons: "Certain crews could use more “please” when asking the customers to straight up the seat or out back up the table. Also, there are not enough soda. I can’t get a whole can."
Pros: "The app GoGo let you watch a lot of movies on the air"
Cons: "Alaska Airline is really good"
Cons: "Cabin crew was excellent"
Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."
Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."
Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."
Cons: "The captain never turned off the seatbelt sign and the crew had the carts in the aisles for 75% of the flight so it was very difficult to go to the bathroom"
Pros: "Crew and seating was comfortable"
Pros: "Well flown aircraft"
Cons: "Organic food in business was tasteless."
Pros: "Our seats were comfortable."
Cons: "Snacks could be improved for Premium seats."
Pros: "Great crew as usually"
Cons: "Hated ORD"
Pros: "Leg room very comfortable"
Cons: "Had wait on the ground for 30 mins for a gate to open up. That should NEVER happen"
Pros: "The flight attendants were super. They asked wanted anything. They kept asking if there was something we needed. Super service."
Cons: "No negatives"
Cons: "After flying Cathay Pacific from HK to SF, I was surprised at the lower level of customer service in Alaska. Flew first class and barely got a thank you or your welcome from the flight attendant. Kind of disappointed but that’s the state of the US!"
Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"
Cons: "They left my wife’s bag at LAX. We have a wedding to go today and are totally screwed. This is HORRIBLE. Meanwhile today I was kept on hold for OVER AN HOUR trying to set up a delivery. I instructed the baggage assistant (Or whatever they’re called) to have the bag delivered ASAP, but for some stupid reason they won’t deliver it until I call? But the wait times won’t even let me get through. Horrible system. I’m so disgusted. I won’t be flying with Alaska ever again."
Pros: "Space between seats making the ride comfortable. It’s always a good ride with Alaska airline."
Cons: "Not really"
Pros: "Entertainment was great."
Cons: "We were delayed due to “no water on the plane”. But appreciated the pilot informing us."
Pros: "Great flight with on time arrival and departure."
Pros: "On time, excellent crew"
Pros: "Wheelchair to plane"
Cons: "My seat would not recline (row 32). Is this new policy?"
Pros: "Alaska flight was good, but EVA airlines to the Philippines was fantastic! A stunning crew of ladies who took their job seriously, even cleaned the bathrooms mid flight. Meals were included and decent. The crew put on aprons before handing out food or beverages, very professional in every aspect. Best airlines I flown yet."
Cons: "I don't have anything bad to say, even arrival at Manila was a breeze."
Pros: "Always a pleasure when I fly with Alaska. Need to make this a regular thing."
Pros: "Everything okay..... the seating is just too damn tight."
Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."
Pros: "I like that they board from the back of the plane to the front. so much less awkward."
Cons: "I have a laptop bag on rollers that fits under the seat in front of me, but i got challenged with some incredulous doubt by the gate ticket taker. I get people try to lug a bunch on the plane, but it gets old when the bag fits, I shouldn't get hassled."
Pros: "All was well"
Cons: "I showed up to check in 45mins before the flight and they only had 1 kiosk person to service people so by the time I was helped they wouldn't let me check in and told me I missed my flight when I was there with 40 minutes to spare!!! They put me on a flight that sent me to Seattle then to Portland 3 hours behind schedule, but I'm mostly upset because I still got to the Portland gate 20 minutes before the departure time and they refused to find me and 2 other passengers a seat on the flight because they over sold out seats, seats we bought months in advance. So i was there 25 - 20 minutes before departure and people were still running up to make their flight but their seats weren't over sold... I will never be flying with Alaska again. Every other airline lets most passengers check in within 30 minutes bc I've never had this problem before. Horrible service from the Alaska McCaren Las Vegas airport lord of additude for 5am. Maybe they need new updated workers that try to work with you."
Cons: "Reading all about the menu offerings only to be told there is no food left when it came to my row 27, seriously they didn't know it was a full flight? The plane smelled like vomit when we boarded...anyway to remedy that?"
Pros: "Efficient. Quick short flight. Everything went smoothly. (Very short flight, so no beverage or entertainment service.)"
Pros: "I was heading to Scottsdale on Alaska for a Bachelorette party. Alaska took notice and gave me and my friends some bubbly to start the celebration off right! I was so impressed!"
Pros: "Ease and great service"
Cons: "No good available very No entertainment"
Pros: "Great crew."
Cons: "I didn't try the food or entertainment."
Pros: "Everything about it was AMAZING!!!"
Pros: "Flight was smooth and quick. The airplane was a lot more comfortable then I imagined. Plenty of seat and leg room for a big guy."
Cons: "unable to access internet and movies"
Pros: "Free chat onboard"
Pros: "The check in and customer service was really helpful"
Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."
Pros: "Being on time"
Cons: "Nothing specific"
Pros: "Great service"
Pros: "The customer service is excellent. Boarding is easy. They have several meal options as well."
Cons: "As with most planes, there's not much room. The onboard wifi does not work well."
Pros: "Was impressed and loved the opportunity to board before passengers with overhead bags. I think it made overall boarding easier."
Pros: "Friendly crew, comfortavle seats"
Cons: "No healthy food options. Not a big deal"
Pros: "Alaska airlines pilots are some of the best in the world, making flying with them anxiety free, especially since it's snowy in anchorage."
Cons: "Was delayed by more than an hour"
Pros: "We left early and arrived early! All in all another great Alaska flight!"
Pros: "Nice services"
Pros: "Everything went as planned including a smooth landing.e"
Cons: "Everything was good."
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "great everything!"
Pros: "Great crew. Old plane but comfy"
Cons: "Terrible delays"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Cons: "Left A bag behind in NY"
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "Great flight"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Cons: "Small airplane, noissy"
Pros: "Smooth. Fast boarding"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "No issues. Smooth ride. Decent service."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "The crew was very warm and friendly."
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "Empty seats, room to spread out"
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "nice people"
Cons: "need more free food and drinks"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Cons: "Time to bring in dual class flights!"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "If flight is full all the time get a bigger plane"
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "friendly courteous staff"
Cons: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"
Cons: "Flight delayed"
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Left on time and got in early"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us."
Cons: "The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you."
Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Cons: "Cramped seats entertainment"
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Pros: "Everyone was friendly and efficient."
Pros: "Yes the crew was great. They explained everything in good detail. Came around with drinks and snacks twice"
Cons: "Nothing really. It was all good"
Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Pros: "Crew was great."
Cons: "In flight entertainment was poor. Seat was poor."
Pros: "Boarding was easy, crew was pretty friendly and we reached London an hour early which was brilliant."
Cons: "Maybe let us know in advance that there's no TV's in the plane, or meals. Leg room for someone who's 6'4" is non existent, especially when the person in front of you puts their seat back."
Cons: "Just perfect"
Pros: "The crew was friendly. The flight was safe."
Cons: "The flight to be on time."
Pros: "I liked the complementary beverages and snacks."
Cons: "It would have been nice to be able to access entertainment withou t having to download an app and having a cell phone."
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Pros: "Loved the trip"
Cons: "The flight was delayed"
Cons: "The non-ability to change seats to unoccupied seats with early check-in, without paying a $35USD upcharge! Plus the cost of checking a bag at $30. Ridiculous."
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Pros: "Good service. And snacks served"
Cons: "The food was extremely mediocre for an $18 meal."
Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."
Pros: "That it was a direct flight. No delays. Friendly gate people"
Cons: "The snacks. The seats hardly recline. Baggage fees"
Pros: "Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing."
Pros: "Joesph air host was amazing! Took care of numerous people with kindness & professionalism on our morning fright from Toronto to Vegas!"
Cons: "Lots of kids on the flight. Parents did a great job coupled with the staff. I very grateful! I needed a nap ! Iol"
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Great staff and spacious plane"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."
Pros: "impressed with Westjet"
Pros: "Direct flights to mazatlán!!"
Cons: "We are all customers paying to fly from one place to another. Give us all the same service. I’m guessing the ceo’s of WestJet are getting paid enough to care about us."
Cons: "Every leg of our trip with Westjet was late, VERY late - to the point we missed our connection. Rough landings. Crew was subpar. Will fly another carrier next time."
Pros: "Missed this one"
Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "Staff were great"
Cons: "No water hot or. Old on the plane and nearly 5 hour delay on New Year’s Eve :("
Pros: "The ease of airport check in and customs"
Cons: "Airport in pop , staff yelling at people to board plane , all at once ."
Pros: "Very friendly, professional and entertaining crew."
Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "Very professional and dilligent staff helping th elderly with utmost care. the flight was clock work on time and well aided by the cabin crew. Overall aces high !!! Keep it flying"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Pros: "Easy check-in, bag drop off even with elderly person traveling with us. Great staff at the airport."
Pros: "Always a good experience travelling with west jet"
Pros: "Crew was good, the flight landed 30mins early - however the airport wasn't ready for us to be so early."
Cons: "I sat in coach and always feel like a sardine stuffed into my seat."
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Cons: "Waited on tarmac in Mexico Cory for 50 minutes to park the plane"
Pros: "The plane works"
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "Pésimo servicio de las aeromozas, golpeaban en el pasillo con el carro porque andaban corriendo con ese carro de comida malcriadas"
Cons: "Que hubiera un mejor manejo con el equipaje, extraviaron una maleta de mi familia."
Pros: "The checkin counter staff tried their best to get me a seat for this oversold flight"
Cons: "The TV screen on my flight was broken. So no TV."
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Pros: "FA in 1st was awesome"
Cons: "food presentation was nice but the pasta dish was like rubber and barely warm"
Cons: "Flight was delayed."
Cons: "Everything is perfect Thanks"
Pros: "None of the above. Ground crew that does not really understand the costumer."
Cons: "Always remember to present your rights to the crew."
Pros: "By far the best airline and best service in Mexico, great customer service at airports and on plane. Will be flying aeromexico from now on."
Cons: "Customer service call center were rude and had no options to fix the problem with my seating, was reffered to email complaint center that has not returned an answer."
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Pros: "Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option."
Cons: "1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "No option for movies or chance to charge the cell in the plane."
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Cons: "The personal in the frond desk in Mexico City it is very incompetent I think this guys need more trainee and need to have more respect for the customers. because if this guys thing the customers pay his salaries and no be to arrogant whit the customers."
Cons: "Airplane was hot and airless. Tray table was broken."
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Pros: "Appreciated the unrequested upgrade especially after sonmany years and miles travelled with AeroMexico, Delta and its Sky Team partners"
Cons: "Mexico City airport logisitcs off prior Aeromexico flight from Leon (BJX) and then again logistics onto the plane"
Pros: "Comfort level was good"
Cons: "Flight attendants were not all that friendly, gave a bogus excuse for flight delay"
Pros: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Cons: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "Un avión en buen estado con buena variedad de Filmes"
Cons: "Quedamos mucho tiempo esperando dentro del Avión antes del despegue y después del aterrizaje"
Pros: "flight on time, arrived on time. Everyone friendly."
Cons: "As with most airlines, lots of waste with food packaging. Don't need food and with drinks fill cups that can be re-used. Didn't realize our seats in emergency seating don't recline. This was very uncomfortable."
Cons: "Avión muy incomodo"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Cons: "The poor profesionalism not having flys on timeline"
Cons: "Need more food options to ofered"
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "The comfort of the business class, the seats are wide and comfortable"
Cons: "The snacks are only peanuts and juice... I would like to have something more than peanuts."
Cons: "i was unable to fly due to the Hurricane"
Pros: "Please see the above note"
Cons: "Please see the above note"
Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"
Cons: "They lost my luggage."
Pros: "Great customer service !"
Pros: "Amazing airline ! Great everything."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Pros: "flight on time, service onboard, flight price"
Cons: "When we deplaned from QRO, the flight, 644 was not listed on the board. This caused a few moments of confusion since the connection was in 45 minutes."
Cons: "This is the second time flying with Aeromexico that we have items missing, otherwise stolen. Horrible experience."
Pros: "Good .service at boarding."
Cons: "They made us wait for a long time to get off the plane.."
Pros: "The flight attendants were very helpful."
Cons: "Nothing, everything was great."
Pros: "Everything is good"
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Cons: "Hit heavy turbulence ,scary"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Pros: "Boardered ok"
Cons: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Cons: "O Hare sucks. Flight always gets delayed."
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "Excellent food and service, great entertainment options"
Cons: "Seats too close together very little leg room"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "Comfy seats"
Cons: "The crew"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Cons: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Cons: "Bigger seats. More room."
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Cons: "It could be on time."
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "The flight was early."
Cons: "More leg room needed."
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Pros: "On time professional staff"
Cons: "Old plane for this fight."
Pros: "The positive attitude. The spirit of happy."
Cons: "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
Pros: "Friendly flight crew and pleasant to interact with."
Cons: "Had a significant delay due to wind conditions in Chicago. However, instead of waiting at the gate, we waited over 45 minutes on the plane instead of letting us know about this additional delay prior to boarding. Also, the legroom was laughable, as the person in front of me hit my knees as soon as he began reclining."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Pros: "Pretty average experience nothing bad but nothing superior"
Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Pros: "Crew was friendly. Good food options in coach."
Cons: "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Cons: "No free wifi"
Pros: "On time. Nice plane."
Cons: "Not much leg room, seats are narrow."
Cons: "We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "Streamlined boarding process"
Cons: "Poor leg room and no video . Older plane."
Pros: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Cons: "Flight itself was a little rough at times but what can be done about that?"
Pros: "First class on TUS to ORD flight - very good flight attendant who was very pleasant, attentive and knowledgeable... she remembered which drink I was having."
Pros: "Flew 1st class, everything excellent"
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Cons: "Delays, attitudes, and fees"
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Pros: "The friendly personal"
Pros: "Short but comfortable first class flight."
Pros: "Sea was decent and flight on time wot"
Cons: "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"
Pros: "Early to navigate"
Airlines flying from Tucson to Baja California Sur have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights