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Boarding was slow, but that was my fault for not getting in line sooner (missed the pre-boarding). Other than that everything was a 10!

I lost a bag in the process of getting home and I’m a little stressed about it

It was a 3 plus hour flight. By hour 2 my butt was really sore! Loved having wi-fi for the whole trip!

Tucson AS767 flight yesterday from Tucson to SeaTac international Flight left Tucson around 7:44 am My name is Tanya Blendheim and I had a horrible experience yesterday morning at Alaska Airlines desk leaving from Tucson AZ. The agent was extremely rude and questioned everything about my trip. First she said (in a less than pleasant tone) you know your flight boards in 8 minutes? And we stop checking luggage 15 minutes before boarding. I acknowledged the first statement, but said that I didn't know about the check bag policy. (Another passenger, a man, was right behind me and he was denied checking his bag, which made him have to go back to his car to leave liquids behind) I also needed wheelchair assistance for my friend. I ended getting the wheelchair myself. The agent also said I wasn't checked in, which I was. One person in our group was no longer flying. She also said I had to pay $40 to check my bag and that my bag was 6 pounds over. The thing is, everything she said to me was said in a sassy tone and that was not professional or necessary. There are ways of informing customers of what is happening, without being condescending or rude.

On time. .breakfast was especially good. First class service was special

Plane destination at the Gates were mixed up at Spokane airport. Text from website didn't match rithet

Both flights were delayed due to an incident at SEA. The problem really rests with inadequate customer & plane facilities for Skywest at SEA. You feel like you are in a cattle enclosure. And planes were sitting on taxiways waiting for parking so every plane was late. SEA appears to be over capacity. It is not a fun passenger experience waiting. But crews and flights were all fine. Alaska needs to step up.

My as.com flight was too short to care (Tucson to phoenix) or comment.

Could have re-booked me at check in knowing that I was going to miss my interline connection

They overbooked the flight. I checked in the day before. Got to the gate and they wouldn’t let me on. No seat.

Flight left on time and was early landing. Seats not comfortable and not enough space…

Mediocre. Boarding is now unpleasant. The employees, once friendly and nice, are now regularly speaking sternly to passengers, badgering them to do things right so they can take off on time and gate check bags because they don't have enough overhead bin space. The pretzel snack was crushed flat and broken into even smaller pieces, which happens frequently lately. Drink service was suspended before they reached my row.

First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.

The open seating makes passengers boarding ahead of you think they also have the right to the empty middle seat. Trumper next to me refused to move her laptop bag from my leg area. I did not make a fuss since it was a short flight.

The cabin was very cold with the air conditioning on at a very high level. I used my phone app that displays room temperature and it registered 67 degrees.

The flight itself was good. Delays were the problem. Original flight was scheduled for 8:10 pm. Got notifications all day -- actual time is 8:40; then 8:25; then 8:35; then 8:45. Then once I get through security, it's actually 9:35.

Multiple delays, poor communication of information and a 4 hour delay with multiple gate changes ...

Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience

The flight attendant engaged with people and was funny. That’s the part that changes the experience to excellent

Took a little longer than normal, but the process is clear and easy to understand.

The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable

Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.

I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.

Once again the staff of American Airlines is kind, helpful, efficient, and professional.

No food. I paid over $1.000 for my ticket for nuts and espresso beans.

Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable

Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.

A couple ladies from the crew were so rude and nasty. Thought they were mad at having to be there especially if you asked a question. This will make me think twice next time if I book a flight with you.

Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.

This flight was late and did not meet the connecting flight.