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Phx - ORD was nice 737 with starlink and the ORD - grr was ancient bare bones airbus with not even a power port lol

From the boarding crew to the FAs was such a good team. All with smiles and positive energy. The pilots made an announcement of us waiting on some passengers who were late landing and I didn’t hear one person feel like it was an inconvenience which was wonderful. Massive kudos to all that worked that flight. Everyone was united. 😊💙

Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.

Gluten free snack options and meals that offer both gluten free and dairy free.

First class ticket gets you no seat back entertainment? I have to bring my own laptop to see a movie? And most of their movies have ADS? No thank you. Worse: Tiny snacks only on a 2 hr flight?

We purchase first class seats for the first time for multiples of standard economy ticket. There was no access to the club lounge and no priority boarding. The meal and the service once on the plane were superior and the seat was nicer, but not worth the price difference. I will be happy to seat in economy and spend the difference on more travel.

I upgraded my seat and was promised it would be next to the emergency door for extra leg room and they said it was premium plus but it was at the back of the plane...same thing happened from Newark to Dubai

Check-in, boarding and the flight from Phoenix to Houston was quick and easy. The flight from Houston to Shreveport was delayed 5 hours. It was frustrating but I think United handled it the best they could.

Tired of being nickel and dimed for every little thing, especially carry-on luggage.

If there is an hour delay, and only one announcement is made regarding why, “a dirty plane” and “we are waiting for the Captain to board”and the screen keeps stating “on time” , and 100 people risk missing connections- who are then told to rent cars, run fast, or get a hotel room… well, that’s poorly managed by a team with no real training. Communicate more and better.