I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
I pre-ordered my meal and did not receive it. The seats are very old, uncomfortable and dirty. The crew was excellent and made my stay on board comfortable and enjoyable.
Eet late informed about delay of more rhan four houts
Seats in the center row have obstructed leg room. Entertainment center did not respond well. Staff was good, but coukd be of limited help
My first two flights were late. I missed my last flight. The next flight was not until the next day Seating on large plane was uncomfortable. In the center row, there are posts that do not allow you to spread your legs. The entertainment center did not respond well. . Food was okay. Though there was much confusion about where the special meals that. People ordered(not me) went
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Food selection wasnt great, even for flight meals. However staff was e extremely pleasant
The plane boarded 5 hours late. This made for a very long travel experience - 3.5 hours for getting to/taking the connecting flight (Air Dolomiti), 5.5 hours layover in Munich, 11.5 hour flight to Houston, 1 hour ride home. After landing at BUSH airport we spent 30 minutes on the tarmac waiting for United staff to prepare the jetway. Flight attendant admonished my wife for briefly opening the window shade midflight to take a look outside.
