Daily cleaning, installation of cabin HEPA filters on flights from Tunisia to Arizona
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Scores according to KAYAK customer reviews
Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Cons: "Needs more improvement"
Pros: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Cons: "Take a while guess"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Cons: "Headphones- only one channel."
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pros: "The trip was very comfortable and food suited me"
Pros: "Attention to detail. Very professional."
Cons: "My baggage was lost!"
Pros: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Pros: "The treatment"
Cons: "It was too late"
Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "Dedicated to customer service"
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "Quality of foods and service"
Pros: "Crew was great. Very helpful and caring"
Cons: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Pros: "It was something unexpected"
Pros: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Cons: "Not one thing!!"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Pros: "I liked the schedule was on time and smooth plane ride."
Cons: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Cons: "Was denied boarding."
Pros: "Crew courtesy."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Pros: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Cons: "Everything went smoothly, I had no bad experience with this flight.."
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Pros: "Crew super!! Entertainment very good"
Cons: "Plane excellent condition and super clean. Take off and landing on time"
Pros: "Everything was great thanks"
Cons: "Perfect trip"
Cons: "Better food"
Pros: "Food was good and crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Pros: "The time between flights was good and the trip was very nice."
Cons: "Both trips were nice"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Cons: "Small plane, a price for everything."
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Cons: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Pros: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Cons: "The waiting time"
Cons: "Just a shirt flight, no problems"
Pros: "Clean. Friendly staff"
Pros: "Seat was good"
Cons: "Crew was rude"
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "The service and food was excellent"
Cons: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "clean plane almost on time departure"
Cons: "landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt"
Pros: "The sandwich was ok. Flight attendant was just fine as well."
Cons: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Pros: "Good service,always smiling flight attendants,"
Cons: "Small tight chairs."
Cons: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"
Pros: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Cons: "Give them seat in the middle of the airplane at least"
Pros: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Cons: "When the lufthanza gate agents saw us running to catch the flight they ran into the jetway to avoid us instead of holding the plane. We waited for 5 minutes and watched the plane back out from the jetway. Their ignorance and 5 minutes caused us to miss the wedding we were flying to Italy to attend. Ridiculous!"
Pros: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Cons: "Lufthansa sharing code with United wasn't pleasant at all."
Pros: "Everything on time"
Cons: "huge plane, no space. painful."
Pros: "Meals and service"
Cons: "Cramped seats"
Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Pros: "The flat bed seats in business are great. Be sure to get aisles seats in the middle so no one has to crawl over you to get out of their seat."
Pros: "Courteous and professional."
Pros: "Snacks and drinks were provided even though the flight lasted about an hour."
Pros: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Cons: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"
Pros: "Comfortable, new aircraft. Good on-board service."
Cons: "Lufthansa should allow seat selection in advance. Other competing carriers do, without a fee (including Brussels Air), and it detracts from the experience to have this uncertainty."
Pros: "I liked the food and entertainment"
Pros: "We loved business class! The service was the best"
Pros: "Lots of entertainment. Everything fine."
Airlines flying from Tunisia to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tunisia to Arizona
Masks required on board, masks provided on flights from Tunisia to Arizona
Social distancing seating
Middle seats unavailable to book on flights from Tunisia to Arizona
Testing for antibodies, testing for symptoms for flights from Tunisia to Arizona
Waiving of change fees. Search flexible flights from Tunisia to Arizona