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Pros: "Yes the crew was amazing and food was good"
Cons: "Rest area could had been better"

Pros: "The crew really cares about their passengers"

Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."

Pros: "Everything is excellent"
Cons: "All is well"

Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Cons: "Nice"

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "No WiFi in most of the flight duration"

Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."

Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"

Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."

Cons: "Great"

Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."

Cons: "Seat comfort was not very good.. and food was bad"

Pros: "Service"

Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."

Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."

Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."

Cons: "Took long time to provide food & water."

Pros: "Good attention from cabin crew and good food"

Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"

Pros: "Went out of their way to be helpful"

Pros: "Good food and good hospitality"

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "Nothing"
Cons: "Theyt cancelled my trip"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Pros: "Great"
Cons: "Nothing."

Pros: "Need to give people cheap access to wifi"

Pros: "Excellent friendly service"

Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."

Cons: "this time food was not that good which when traveled before."

Pros: "Very Good Company"

Pros: "nothing"
Cons: "my flight was delay 24 hours"

Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Cons: "N/A"

Cons: "both flights had 2 hours delay... also lugages cames with next flight."

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Pros: "Stuardess verry nice, exceptional"

Cons: "Seats"

Pros: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Cons: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."

Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."

Pros: "Crew"

Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."

Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"

Pros: "I loved the hospitality and the smooth comfortable flight. The plane was full but there was enough space for everyone to relax comfortably during the flight."
Cons: "Nothing"

Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."

Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"

Pros: "Almost everything"
Cons: "Dont have special food for little ones."

Pros: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"

Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching."

Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"

Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."

Pros: "The crew was astounding"

Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Cons: "N/A"

Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Pros: "The crew was great"
Cons: "1-2 +cms leg space"

Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."

Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Pros: "Incredible staff. Super polite"

Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Pros: "Crew was very nice and the food was excellent."

Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Cons: "Missed the flight due to late landing from earlier connection"

Pros: "Just a routine flight but done with perfect execution."
Cons: "Nothing."

Pros: "Good quality flight"
Cons: "But delayed and lost baggage"

Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"

Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Pros: "Everything"

Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "The service was very professional."
Cons: "Everything went well."

Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Cons: "Horrible Crew..."

Pros: "Easy, fast, comfortable, no hassles"

Pros: "The space and the people"
Cons: "Nothing"

Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Pros: "Super fast boarding and smooth takeoff"

Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Cons: "Some toilet facilities out of order and some slow service"

Cons: "My baggage was broken"

Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Cons: "Na"

Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"

Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."

Pros: "quick flight 10 min ahead schedule"

Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."

Pros: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"

Pros: "Amazing crew"

Pros: "Nothing"
Cons: "Rude staffs at the check in"

Pros: "The service"

Cons: "Avoid flight delays in the future and respect the flight schedule"

Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"

Cons: "Boarding was vary slow and not on time. We lost one bag."

Pros: "Amman airport and staff at ohare airport"
Cons: "Amount of food crew on the plane"

Cons: "More snacks children were hungry"

Pros: "An easy quick trip. My flight was mostly empty at 1130pm."

Pros: "Quick boarding and on time departure and arrival."

Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"

Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."

Pros: "The flight was one time for departure and arrival"

Pros: "Professional flight attendants, kept a good schedule of offering refreshments and meals. Such a difficult task to be attentive to a passenger list that probably spoke more than 10 languages. Polite and patient throughout."
Cons: "my bag was held in amman. when I was going through customs and my bag didn't appear, I approached a team member who already had my name on a list of people whose bags were delayed.. Would have saved me some time if they called the names of the passengers with delayed bags so we wouldn't be waiting for the bags to appear. I don't know if this is an issue specific to the flight crew or to the airline in general or to the airport but it did cause some grief on my end."

Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."

Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"

Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"

Pros: "Comfortable airplane , good food, nice staff"

Pros: "Short trip"
Cons: "No coffee"

Cons: "They lost my bag"

Pros: "Nothing"
Cons: "Bag did t arrive no one to talk to horrible service no home delivery I have to keep going back to airport and talk to stupid young guys who talk too much and do nothing"

Pros: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
Cons: "Website for check in could be more user friendly."

Cons: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"

Pros: "Wide seats Excellent service"
Cons: "Food"

Pros: "On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent"
Cons: "The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used."

Pros: "I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite."
Cons: "Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed ."

Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."

Pros: "Fast check in, Comfort seats"

Pros: "Timing is great"
Cons: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."

Pros: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
Cons: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."

Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"

Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"

Pros: "On time, quick"

Cons: "after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes"

Pros: "The timing."
Cons: "The aircraft, the price of the ticket as well"

Pros: "Great Customer Service, Great Food and very friendly staff"
Cons: "My experience with Royal Jordanian was great"

Cons: "The delays"

Pros: "The aircraft, the service"
Cons: "I ordered kosher meals and they arrived frozen to a degree I could not eat it. The movies did not have any subtitle options, except Arabic. They should at least have English subtitles"

Pros: "It was a very quick flight!"

Pros: "really loved how happy and positive the flight attendants were"
Cons: "didnt like waiting for toilets"

Pros: "comfortable"

Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
Cons: "There are not enough bathrooms on the large plane so there often were 5 people in line"

Pros: "Staff at checkin desk"
Cons: "Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey."

Cons: "Airline cancelled my Thanksgiving NYC to Cairo flight 2 weeks prior, leaving to me to scramble to find another flight and paying an additional $300+ on another airline. On top of it, phone support staff I talked with were not the least helpful, empathetic or friendly. I was jerked around about receiving a full refund even though it was the airline that cancelled, and finally had to dispute the purchase with my credit card company. They've lost my business forever."

Pros: "Excellent service"
Cons: "None"

Cons: "Friendly service. Very hospitable. Would definitely fly them again."

Pros: "Great"
Cons: "Non"

Pros: "Food was pretty good. Crew dontt give you much of a choice though !!"
Cons: "Crew were moving people around without asking for their permission. I asked for water and didn't get it . People sitting beside me were moving all time disturbing my sleep!!"

Pros: "Not overcrowded cabin crew maintained positive attitude and good humor after a very long flight from Amman before we boarded in BKK nice sandwiches"
Cons: "Useless headsets with the stupid two prong thing so I can't use my own $5 for a beer international???"

Pros: "In flight service"
Cons: "Small luggage space; no one at airport representing rj to give information. A sign showing checkin gate for rj should be placed"

Pros: "Crew was super polite and attentive. New modern equipment."
Cons: "The EROSNOW channel was very heavily cut and censored, I feel like I still need to watch those movies again somewhere to understand what happened."

Pros: "the crew on the flight were simply amazing! Kind, caring, 5*"
Cons: "There was questionable social distancing at check-in and most definitely none from the arrival at the departure gate to using the suttles to get to the plane and boarding. While I appreciate the ever-evolving challenges the current global situation are brining, this was a failure on your behalf. Istanbul international airport = disappointment and a letdown."

Pros: "The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed"
Cons: "More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long."

Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."

Pros: "Crew was great"
Cons: "The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!"

Cons: "Old plane"

Pros: "It was just on time."
Cons: "The seats are very small hence not comfortable at all."

Pros: "Crew were nice"
Cons: "No WiFi, no outlets and tiny screens. This plane had to be 20 years old. Embarrassing that BA hasn’t updated this plane with the simplest things. For a daytime flight over the Atlantic, I could get no work done at all."

Pros: "Service"

Cons: "BA need to decide if they are EasyJet or BA. To pay BA prices and get EasyJet service is a joke. When I fly Easyjet I know what I am getting and can live it with. BA, on the other hand, wish to be different and yet they are close to painting the planes orange and still charging a premium price."

Pros: "Crew was very accommodating, seats were comfortable"
Cons: "everything was good"

Pros: "None"
Cons: "Food was horrible"

Pros: "Old airplane very outdated entertainments system and seats are very narrow ."
Cons: "Old airplane very outdated entertainments system and seats are very narrow ."

Cons: "Th business class seats were more like economy class without the center seat. Cabin crew always seem disorganized."

Pros: "Nothing"
Cons: "Bad customer experience"

Pros: "Price and prompt and timely boarding."
Cons: "Old airplane, old entertainment system, below average food on the LHR-IAH leg and charging for food and drinks for the IST-LHR leg which is over 3 hrs."

Pros: "I arrived safe and sound"
Cons: "Even though I purchased an exit row seat we were packed in like sardines. I know airlines have to make money but that flight was ridiculous. also, the plane was way too warm for much of the flight. Not sure if there was a problem with the air but for these prices...fix it please."

Pros: "The privilege of getting business class perks"
Cons: "The business class seats are economy class seats with the middle seat blocked, the leg space are same as economy."

Pros: "Very special kind flight attendant went out of her way to help us catch our connecting flight."

Cons: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."

Pros: "Sort of on time"
Cons: "Buy on board menu poor Both sandwiches contained cheese Of the meat dishes all except one containing pork No indication of halal dishes Also several nut dishes The of the four confectionary offerings, three contained chocolate"

Cons: "Many cancellations and airline lost my luggage"

Pros: "I liked the service"

Pros: "All that’s good"

Pros: "All was easy"
Cons: "It wasn't super comfortable"

Pros: "Great crew members and boarding was immaculate."
Cons: "Good flight, however I could see that not only my children were bored after an hour into the flight. Entertainment would be beneficial for BA to introduce asap."

Pros: "The service was very good."
Cons: "The aircraft was very old. The entertainment system was not work, no WiFi and no power outlet. overall it was hard."

Pros: "Routine departure"
Cons: "Booked emergency exit for legroom but did not get it due to full flight."

Pros: "Everything"

Cons: "British Airways"

Cons: "A lot of flights park away from the terminal and you board a bus to get to/from the plane. No power outlets at seats."

Pros: "Flight on time, good crew, got a direct gate position at FRA."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."

Cons: "The lack of service"

Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Pros: "Leg room, food and entertainment"

Pros: "The airplane was new"
Cons: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"

Cons: "The BA crew was awful. I was not feeling well and wanted a cup of tea. I didn't realize you had to purchase it. I gave a member of the crew my credit credit card she said out loud "your card is declined" several people heard and then proceeded to hand me my card and walked away. I was mortified. I, of course thinking my bank had put a hold on my account because I was outside the US, called them to find out why it was declined and was told they had no idea and they did even see the $2.00 charge go through and therefore it wasn't declined on the bank's end. The way she handled it was awful, no discretion. I was visibly ill and just needed something warm to help me feel better. Needless to say I will never fly BA again and will let my company know how I was treated."

Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."

Cons: "Flight was operated by Qatar Airways due to strike of some BA union. Aircraft was old and seats not very comfortable. Boarding process was a bit haphazard. (No row-by-row boarding). Even though it was an international flight, there was just a plain sandwich for food."

Cons: "I didn't like the food, I couldn't eat."

Pros: "The airplane comfort."
Cons: "I was forced to leave my power bank to the staff at the airport without any notification that I am not allowed to have it in my hand bag not even in my suitcase. That was rude and impolite. I'm so disappointed. As a passenger I have my rights and obligations, I'm aware of that! Yes, I would keep all the rules if knew about them. Now it seems that I didn't have any right in that time. I'll proceed with my complain at next level."

Cons: "No entertainment! While you have to check in your laptop and iPad!"

Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The lack of food. Little service on board. Nothing free. Check in process was chaos and people were rude."

Cons: "Long flight, no laptop, no entertainment on the flight, buying your own food and drink, what can be worst that this?"

Cons: "To summarize it, the manager at the counter told me: you should have booked with Turkish airlines instead of us. This would be my first and last time with British airways."

Cons: "Wish water had been available For free London to Framkfurt"

Cons: "No entertainment on a long flight. Not good."

Pros: "Timeliness"
Cons: "Crew's lack of entousiasm and lack of free snacks or water"

Pros: "On time."
Cons: "Last-minute gate change with no announcement."

Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."

Cons: "Everything was great!!"

Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"

Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."

Pros: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"

Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."

Cons: "Poorly organised meal service"

Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."

Cons: "Food must be better"

Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"

Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"

Cons: "Old aircraft, rickety seats"

Pros: "everything was pretty adequate"
Cons: "they skipped me when they passed out food and never came back."

Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"

Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"

Cons: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."

Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."

Cons: "Bole airport in Addis no place to sit and wait befor you check in"

Cons: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."

Pros: "The short flight and pleased to get food."
Cons: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"

Pros: "good onboard service"

Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."

Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."

Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."

Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."

Pros: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Cons: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."

Cons: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."

Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"

Cons: "flight was 6 hours delayed"

Pros: "Awesome crew"
Cons: "No electrical plugs"

Pros: "Everything Kosher food was excellent"
Cons: "Nothing"

Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."

Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"

Cons: "Please have a vegetarian option that does not contain cheese."

Pros: "The crew were very friendly and professional."
Cons: "They lost my bag, there was no announcement that the flight was boarding."

Pros: "Like a third world flight, I could not purchase a wifi. Service is excellent."

Pros: "The Ethiopian Air flight crew are outstanding at their work."
Cons: "Not enough water. The water is doled out in small cups."

Pros: "Flight was smooth"

Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."

Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."

Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."

Pros: "On time."

Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."

Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."

Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."

Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"

Cons: "need more room in seats. It's impossible to sit next to someone without being on top of each other"

Cons: "Food and entertainment is very poor."

Pros: "Nil"