Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Cons: "The second food service."
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Cons: "Cabin to hot"
Cons: "Wonderful food and service"
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Pros: "ANA did great on everything I could expect from a flight."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Excellent service."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "The time is on time ."
Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Cons: "Everything perfect for me!"
Pros: "Food was good also"
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Pros: "Very comfortable plane and excellent service."
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "Incredible service"
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "The service and the seats"
Pros: "Very nice flight attendants"
Cons: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Pros: "on time, great service on flight"
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Cons: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "all of them are nice and welcomed."
Cons: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Cons: "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."
Cons: "We were flying to JFK from TLV via IST. First flight was canceled and then re-scheduled after landing we were stuck for more than 3 hours inside airplane in Istanbul, then we were stuck inside the plane for 6 hours !!!!! Nightmare"
Pros: "Good food, very comfortable."
Cons: "Staff was a bit curt but seemed overwhelmed. I had entertainment on a personal screen for the first hour, and then the crew reset the systems TWICE and then I did not have entertainment for the whole flight. Big disappointment"
Cons: "In addition to long delay before the aircraft was finally parked on the tarmac, passengers had to wait for more than 40 minutes before the checked bags were delivered. There was nobody from the ground crew to tell us the reason for the delay as passengers were just wondering about waiting for their luggage. This airline needs to know how to treat their passengers well."
Cons: "Both my bags came back damaged--- one had the handle ripped off and the other the TSA approved look was jammed."
Pros: "Amazing airline. My interncontinental flight had USB charger, tvs and just a great flight (wine, food, service)."
Cons: "My second flight had no inflight entertainment. Overall, I will fly them again: top airline by far."
Cons: "I didnt like not having any clothes or possesions for my entire first week in Italy."
Cons: "Terrible service. Lost my luggage. Then refused to connect me to an English-speaking representative. Every time I called to inquire about my lost luggage, they would yell "No English!" and then hang up the phone. Absolutely terrible service!"
Pros: "Even thou it was a sold out flight, they were on time. Luggage arrive perfect. Food was perfect for the short flight"
Pros: "the flight was good"
Cons: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Pros: "There was enough space between seats and it felt wery comfortable. The food was good."
Pros: "Crew was great"
Pros: "Flight was heavily delayed due to inclement weather, but flight crew served passengers with composure, empathy and professionalism. Food job, guys,"
Cons: "Ground personnel and airport personnel need to be trained how to communicate effectively, especially in a case of severe delays. Any information, especially frequent information, is better than no information at all. Panels and info screens were not updated regularly which led to an overflow of questions by passengers. Of course, ground personnel was not available to answer questions. I had the impression that they were totally overwhelmed and hiding in order to avoid a admitting that they didn't know."
Pros: "the agent at the gate appeared to be disgusted and angry w the crowd of passengers who refused to queue up as instructed. the passengers rushed on to STUFF the luggage bins w all sorts of non essential garbage . really quite a sight. My first time in Africa . Is this how it is?? I had to place my carry on 3 places away from me and barely got a place. My movies didn't work. NO USB outlet. It is the 21st century. Seats barely comfortable for a flagship airline"
Pros: "The entertainment system did not work and myself and the others in my row had to ask the crew many times about it. Finally they restarted it 3/4 of the way through the flight."
Pros: "The flight was short but the crew was incredibly nice."
Cons: "I couldn't find the TV"
Cons: "the seats were too small and very very uncomfortable"
Pros: "Good food and nice personnel. Some more place between the seats. Boarding more advanced through making the passender groups (A,B,C) at the gate."
Cons: "No findings"
Cons: "The only downside was that at the Ataturk airport one has to check constantly check the number of the gate because they change it sometimes."
Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."
Pros: "Flight attendants"
Cons: "Food and drink choices were terrible, disorganized boarding process"
Pros: "Flight attendants so helpful, warm, and welcoming. Food surprisingly good. Toys for the kids - everything so much better than expected. Would DEFINITELY recommend."
Pros: "The flight was comfortable"
Cons: "Food is not well done at all and the srvice is unacceptable"
Cons: "The food was very special, not international enough"
Pros: "Great entertainment. Watched Interstellar. One of my favorite films."
Pros: "Great food!"
Pros: "Food, amenities, price and service excellent. They are in our top two preferred airlines"
Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."
Pros: "Food das ok"
Cons: "They did not call for boarding in any way or changed the gate and did not let people in the old gate know. I was already there because I had a 7 hour layover. I simply though the flight was delayed, when i wente to the customer service counter they treated me as if it was my fault and even though there 10 minutes to departure, they did not let me in the plane because they stop boarding 15 minutes before departure. I was forced to pay a $417 penalty for a ticket which original y cost $590. Had to pay another $30 Visa fee, just to go to the counter to deal with the problem and lost $ 100 hotel reservation in Madrid."
Pros: "not much to like here"
Cons: "Horrible leg room (6 ft. tall). extremely uncomfortable journey. crew on board was not very attentive"
Pros: "Friendly service and airport staff very helpful and friendly at transfer."
Cons: "Transfer from plane to bus to airport was a bit hectic and unexpected. Several passengers where forcing there way through to get off sooner and staff did tell them to go back to their seats but they moved through again soon after pushing past passengers"
Pros: "Decent food, pretty good entertainment."
Cons: "No wifi, no USB or power charging. Boarding from Africa or in Turkey is a joke. There is no boarding procedure, despite them putting you into boarding groups on your boarding pass, just who can cram to the front first."
Cons: "Cabin was too hot. We complained and no action was taken"
Pros: "Lots of cabin staff and they are pleasant. New plane with very good entertainment system and choices. Good food."
Cons: "Very full flight with lots of children. Not the airline's fault but that detracted from comfort and ability to sleep."
Pros: "I always have a great experience with Turkish Airlines. The food is great, the people are efficient, and the airline is professional."
Pros: "Everything was good"
Cons: "Being a bit late to take off (30 min.)"
Pros: "brand new Airbus a330. Nice food, New seats and great multimedia screens"
Cons: "Flight announcements very loud."
Pros: "On time. upgraded. food was awesome. service incredible. Enjoyed immensely. Too bad it was too short."
Cons: "IST is kind of a zoo. huge, lines everywhere. Would not want to connect in a rush."
Pros: "I like we were served loukoumi before our beautiful meal with real silverware not plastic. Cabin temperature excellent it was warm and I could relax"
Cons: "Inflight movie screen didn't work"
Cons: "small selections of movies to watch, less than the first leg from Miami to Turkey."
Pros: "I LOVE THE Turkish Delight they hand out."
Cons: "Seats were a little smaller and the crew had trouble keeping the people from pushing in when it wasn't their turn to board."
Pros: "great in-flight experience"
Cons: "the boarding crew failed to check passports initially, so was forced to make everyone at the gate get up and relocate to outside the gate, only to re-enter and get reseated. this was just poor planning."
Pros: "Movie selection was good"
Cons: "They lost our checked bag, the seats and surrounding space was small. The food was bad."
Pros: "Very polite air hostesses, clean cabin, nice small meal"
Cons: "No adequate room for lega"
Pros: "The food and the crew were very good."
Cons: "They company give us wrong information regarding to the luggage alowed. We flight from Argentina to Istanbul with 2pieces of 32kg each (because we were moving). When we leave Istanbul to Oslo they allowed us to carry only 2 pieces of 23kg. So we have to buy a new luggage, rearrange all our belongings at the airport floor, and pay for extra lagguage. They refuse to consider that we were in a connection flight. Was a terrible situation because the time was very limited. The experience was the worst in my life with an airline."
Pros: "This flight was one of the worst flights I have experienced with Turkish Airlines, which is generally speaking excellent. First, no announcement of the delay. It indicated 5 minute delay on a board in the lounge. The delay was about 1 hour in the waiting area, then chaos to board, and then we taxi ed on the tarmac for another 35 minutes. We arrived OVER ONE HOUR LATE, and then took crowded vans to airport. There was not even an announcement about the extensive delay on the ground. I found one crew member was rude (very very unusual)"
Cons: "DELAYs. Poor arrival time. Boarding chaos. ;(this can be fixed: 2 entrances, separate passengers front and back of plane). Also, if you must use transportation to plane, do not overcrowd passengers. VERY UNCOMFORTABLE in vans. AiIRPORT. Cannot be fixed, but a major shortcoming when choosing Turkish: overcrowded and overheated, and very chaotic. Not even signage for MAIN TERMINAL."
Cons: "delay in departure"
Pros: "Food, service"
Cons: "No toilet paper. Never offerd 2nd cup of water."
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "Slept the whole way. Served wine."
Pros: "Crew was very nice, professional."
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Cons: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
Pros: "Free snacks!!!"
Cons: "Late departure"
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "Food were bad. Out of air condition"
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "The Delta flight crew was exceptional!! Friendly and accommodating."
Cons: "Going to Delta today to see if they can help me...we'll see!"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "Everything was great."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "Pls see above"
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "to their Diamond Medallion customers"
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Fast and very friendly staff."
Cons: "No entertainment, no power outlets, no food, crappy overhead bins"
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Cons: "Flight was delayed"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Cons: "Everything was perfect"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "Flight took off and landed on time"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "The flight attendants were excellent! Very attentive to passenger needs and wants"
Cons: "The seats are just economy seats with the middle seat left open"
Pros: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Cons: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Pros: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Cons: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Pros: "Great staff and smooth on time flight"
Cons: "Small plane"
Cons: "13 hour flight and only one meal and a sandwich"
Cons: "I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️"
Pros: "Lufthansa doesn’t let the passenger choose their seat; it instead assigns their seat for them!"
Cons: "Too many last minute gate changes for boarding are confusing which costs extra time for the passenger, especially for connecting flights."
Pros: "Everything thanks"
Cons: "Awesome thanks"
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "Upgraded to business class for a reasonable fee."
Pros: "Not much"
Cons: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Cons: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Cons: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Pros: "Service , timing"
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Cons: "See above. Going both ways..."
Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."
Pros: "service, on time,efficient boarding, no hassles"
Pros: "Comfortable seat. Great service. Outstanding nothing"
Pros: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Cons: "Frankfurt connecting flights are the worst"
Pros: "Meal was good."
Cons: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Pros: "Easy boarding"
Cons: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "The food and service was superb."
Cons: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "Amazing service."
Cons: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Cons: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Cons: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Pros: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."
Pros: "Very friendly personal, good food and drinks."
Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Pros: "Good all around German quality"
Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Pros: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Cons: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Cons: "Flight was canceled with no prior notice and I am requesting a refund."
Cons: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Pros: "The checkin was very helpful although also frstrated because they could not print the boarding pass."
Cons: "Had to wait till I got to the counter to get my boarding pass. They had to ov erride a certain part in order to print. As a result of this I was unable to sit with my party."
Cons: "I could not make it to flight due to health problems. I was refused to be given another date for the flight."
Pros: "Pre-bording with children and nice entertainment selection of movies, tv shows and music."
Cons: "rhe FA was saying that they have either pasta or chicken and they had beef, when asked what kind of pasta he said how would I know."
Cons: "same issues with the seats, not very comfortable, not all crew members are polite"
Cons: "Day before the flight, Me and my husband did the online checkin as soon we got the email to ensure that our seats are together. At Milan airport, we verified our seat numbers again with the staff to make sure that my seat( which was assigned by Lufhtansa itself) is still the same and is Window seat. She checked and confirmed at the airport that my seat is window seat and there won't be any changes. At Frankfurt airport, while we were ready to board the flight, we were told that the system had assigned my seat to someone else even though i had the seat number printed in my ticket and verified it the same morning at Milan airport too. The Lufthansa staff member M.Hoy ( M.Ahoy) was not at all helpful to resolve the issue. After requesting him to give me another window seat or resolve this system issue, he behaved in a very disrespectful way. Even though it was airlines mistake in reshuffling my seat at the very last moment of boarding the light, he was not at all helpful and spoke to us in a very rude way. I am a regular flyer with Lufthansa/United flights and this was a very horrible experience. I am very disappointed."
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Great crews, excellent customer service"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Cons: "No entertainment facilities"
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "Horrible Crew..."
Cons: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Pros: "The service"
Pros: "What’s not to like!"
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Cons: "There were not noodle soup ready this time."
Cons: "the food is terrible."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "I like service of AF"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "Everything good more or less."
Cons: "Planes where not updated. I would like planes to be more up to date like other companies."
Pros: "normal flight"
Cons: "i would prefer little bit more comfort."
Pros: "Great service by attendants Spoiled us with food"
Cons: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"
Airlines flying from Turkey to Kansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights