Daily cleaning, installation of cabin HEPA filters on flights from the Turks and Caicos Islands to Florida
American Airlines, Qatar Airways and Iberia have all waived their change and cancellation fees on flights from the Turks and Caicos Islands to Florida. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Cons: "The delay was almost unbearable"
Pros: "The luggage waiting time was 0!"
Cons: "Everything, 5 hours delay"
Cons: "Everything, for example being on time"
Cons: "At the airport we are still waiting for our luggage almost an hour"
Pros: "Everything was amazing...."
Cons: "Super cold"
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Pros: "The ability to purchase headphones and a blanket for a fair price."
Cons: "There was a child (guessing) with gas that made the air quality unpleasant several times."
Cons: "Boarding was by groups but ended up being 2 different lines of people merging into one. I felt as though boarding should be smoother/more organized."
Pros: "Fast check-in, early take off"
Pros: "Good room quick and efficient here on time"
Cons: "Late departure"
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "Swift boarding procesx"
Pros: "you had gluten free choices"
Cons: "need expanded gluten free menu"
Pros: "Staff was nice."
Cons: "Couldn’t get internet to work."
Pros: "The effort to stay on track so far so good"
Cons: "1brand new suitcase was completely damaged"
Cons: "Limited movie options."
Pros: "Business clas was excellent and service very good."
Cons: "The have problems with the movies"
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Cons: "Security line was very long"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Cons: "Heavy delay without accommodated hotel and food"
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Pros: "Everything, trip was great"
Pros: "Departure on time"
Pros: "No delay"
Cons: "There are nothing I do not like."
Cons: "My bag got damaged"
Cons: "It was Good"
Pros: "Service and customer support"
Pros: "everything wap good.gerlande"
Cons: "a little bit late"
Pros: "Large space for sleep. Self service food and drink."
Cons: "The chips and soda"
Cons: "Service is not measured in dollars. Really charging $5 for blankets headsets pillows."
Pros: "Orlando's kindness"
Pros: "Henri good job"
Cons: "Wheel chair and access boarding needs to be improved....especially since yo have to climb stairs.....more time is needed."
Pros: "More leg space"
Cons: "JetBlue make me pay extra $20 for more leg space and early boarding and guarantee to find space in overhead bin for cary on. The leg space was good. The boarding was bad. Instead of early boarding I was about the last person to get on board. There was not enough room in the overhead for my cary on. The depart room at the airport was over crowded and for that reason extremely dangerous in case of fire ore some other disaster. People for different flights where in the same room and did not understand this which gave problems at the boarding pass counter control. There is lots of room for improvement. But I am most frustrated about promise JetBlue make about early boarding and not doing this. Thanks, Cornelis de Gier."
Cons: "Better maneger in counter of Dom Rep at that time Morning saturday 19 august 2017"
Cons: "They information re the baggage was incorrect"
Cons: "Excellent experience during covid times."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Cons: "Boarding crew not very friendly"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "boarding was difficult. no rhyme or reason."
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "On time."
Pros: "Everything in 1 class"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "Great crew"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Overall it was good"
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Cons: "There was no dinner service in first class!"
Cons: "Main meal was mediocre, other food better"
Cons: "Quality of food especially the main meal."
Cons: "Good trip"
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Cons: "On time departure"
Cons: "It was amazing"
Cons: "Boarding process"
Cons: "The entertainment app didn’t worked"
Cons: "AC was way too cold"
Pros: "The boarding was fast."
Cons: "I was in business class. The seat in front me magazine holder was stretched out and constantly hit me in the knee."
Cons: "Equipment delay"
Cons: "Holding back the departing passengers so those with connections could exit first"
Cons: "Have coach passengers prepay for meals"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Cons: "My flight was late, so I was in a rush to get my connection."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Too much delay"
Pros: "We arrived 40min earlier than expected"
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Pros: "The movie selection was great!"
Cons: "Old airplane between MIA and SJU"
Pros: "Not as other as flights"
Pros: "The agents and stewards were very friendly and helpful."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Pros: "Friendliness of gate staff"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Cons: "All good"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Readiness for take off was well organized and quick"
Cons: "No entertainment, no food"
Pros: "Great round trip flight! I was traveling on vacation with a group of 6. We all had no issues. I pray all my flights from this pint forward will be this effortless."
Cons: "Mejorar el snack"
Pros: "Very good"
Pros: "La atención"
Cons: "No food chips chips very POOR POOR"
Pros: "the wine was good"
Cons: "the tv"
Pros: "All of it"
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "On time."
Cons: "Service was cursory"
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "Liked the comfort of the plane, on time, and smooth touchdown"
Cons: "Food was dried out, crew was extremely slow to dispense beverages and food"
Cons: "Movie app required, but not compatible with laptop. Seats were worn. Could not complete work tasks as no internet available."
Cons: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Cons: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Pros: "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
Cons: "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
Pros: "Everything went well, the crew was great."
Pros: "Very good flight experience"
Cons: "good planes, good services"
Cons: "They charge us extra $140. Which they not supposed to. Your flight experience is very good. But airport experience was very Bad If possible please return our money which you taken On airport. Aircoditionar at thermal was bad too. They keep us (all passengers)stand around 30 min in that condition."
Cons: "Food was hilariously repulsive. Shared photos far and wide on social media."
Pros: "Cleanliness and accessibility to my nearest airport at the time I need it."
Cons: "Children are crying through the flights."
Pros: "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Pros: "Nothing positive to say"
Cons: "Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
Cons: "See above. We never made it on this flight! While we were able to rebook within a few hours the lack of coordination in Montreal was extremely frustrating."
Cons: "Crew was rude to me."
Cons: "Pay for food"
Pros: "Flight Attendants were courteous and friendly."
Cons: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Pros: "Got to pls 2 hours early which was fine. Ground crew and service at Turks and Caicos was AWESOME! Helpful, friendly couldn't ask for better. Flight crew also great:-)"
Cons: "PLS is a tiny airport that needs to be added on to accommodate the huge population that is coming through. Just be prepared for a bit of funky."
Pros: "All of it"
Pros: "Flight went fine - we got where we needed to get"
Cons: "Very cramped and fairly uncomfortable. Boarding was a free-for-all."
Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"
Pros: "Had loads if room and was early to arrive"
Cons: "Uncomfortable sears. WiFi didnt work"
Cons: "my bags did not make it to my connecting flight. very inconvenient!!"
Pros: "female captain"
Pros: "Flight was on time, crew courteous."
Pros: "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"
Pros: "Ample leg room and the headphone jacks worked for the online entertainment."
Cons: "Grateful that the online entertainment works on the taxi as West Palm delayed our departure by over 30 minutes."
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Cons: "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."
Cons: "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
Pros: "Decent seats, crew was nice"
Cons: "Delays. Both on my outgoing and return trips. Air Canada was also extremely unorganized at Laguardia."
Cons: "Delayed 3 hours"
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Pros: "Clean, prompt, attentive staff"
Pros: "Served edible food (not the best quality)"
Cons: "Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude"
Pros: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Cons: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Pros: "It was okay."
Cons: "No food. Pretzels or cookies."
Cons: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."
Pros: "The food was very good, and the alcohol was free even the second time around which i liked"
Pros: "The entertainment options were decent. Food wasn't bad. The crew courteous and helpful."
Cons: "The booking and ticketing department for Air Canada messed up quite a bit with our trip overall. It wasn't just one narrow event: even after the delayed flight, and 6 hour phone call to get rebooked, we had to use international roaming charges at the Shanghai airport to call and get them to correct an error they made with our flight out of Shanghai. The flights themselves were alright, but I want to use every opportunity I have to complain about the booking and customer service process."
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Pros: "Air staff were somewhat pleasant."
Cons: "Plane (767-300) is so old you have to use their app on your own device to watch movies. Plane is so long it takes forever for even simple beverage service to get to you, blocking aisles for hours while various carts are dragged about. Servings were mean, you could only get the can of soda if you begged, refills were also slim, and ice was a cube, maybe two. At one point I was so dry I had to page air staff to ask for more water (and I Never do that!). Food was mediocre at best. Landing, plane shook so hard I thought it would come apart! Planes like this need to be retired FAST. Last time I will fly this equipment. I'm literally going to pay all those ridiculous fees to change my return flight. Hated this exhausting, inconvenient, unpleasant and entirely too expensive experience. Don't fly Air Canada overseas!!"
Pros: "My legs barely fit, but it was possible to sit without my knees hitting the seat"
Cons: "No movies, no air vents, reading lights only work sometimes"
Pros: "The flight attendant was personable and made the flight enjoyable."
Cons: "I couldn't get through security without my bag but they didn't have a way to let me know it was lost so I almost missed my flight waiting on a bag that wasn't coming. There should have been an announcement to come to the Air Canada desk. There wasn't. When I got to Charlotte, there was No One at the Air Canada desk to report my lost bag. Thank goodness those from United were able to provide me with a phone number to call. The phone attendant was not a native English speaker and made it incredibly difficult to file a claim. I'm still waiting for my bag."
Cons: "Flight late, missed connection, lost luggage."
Cons: "The crew could have been more polite and nice"
Pros: "Crew was friendly and very helpful."
Cons: "Wish they offered the headphones for the small tvs like last time."
Pros: "Flight on early and arrived early."
Cons: "Food options. None offered not even some pretzels."
Pros: "Snacks and movies"
Cons: "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"
Cons: "Absolutely everything"
Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."
Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
Pros: "Crew worked very well with us."
Cons: "Hard seat cushions and narrow seats."
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR, and short plane ride to PBI. Excellent food selections at terminal C."
Cons: "Too bad the DD at the terminal didn’t accept ordering via DD App."
Cons: "This particular flight had little leg room for me (6 ft tall). Also, my wife had to check her carry on but on the prior flight she did not. I would prefer never checking bags."
Pros: "Arrived on time"
Cons: "Distance between gates"
Cons: "Airport transfer; timing; information availability; security chaos"
Pros: "Fast time"
Pros: "We boarded quickly and pleasantly were upgraded to first class The crew was pleasant and efficient the flight smooth and arrived estly"
Cons: "There was nothing not liked"
Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"
Pros: "Flights to be on time"
Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "Courteous and no delays"
Pros: "United club in terminal A."
Cons: "Flight delays. 2:21 delayed until 3:33 delayed until 5:55 delayed until 6:15pm. Too many excuses. Plane late to arrive. Mechanical maintenance And then the plane was practically empty. So I am thinking. Could these delays be a result of not enough passengers to fill plane and so let's delay and make excuses and get as many passengers on one plane. Hmmmm. Get it together guys!"
Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"
Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."
Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
Cons: "Nothing the flight left without me due to united being late"
Cons: "Had to pay for wifi, snack was really small,"
Pros: "Empty flight."
Cons: "WiFi didn't work. Flight was late and the in flight service was lacking. Seats are extremely small and uncomfortable."
Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
Pros: "Safe flight"
Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"
Pros: "No delays."
Cons: "Entertainment was close to none."
Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."
Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."
Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
Cons: "The flight was overbooked. Seats are very small. Snacks were ridiculously small."
Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"
Pros: "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"
Pros: "The flight board on time and left on time"
Cons: "I was dotted all the way to the back of the plan and can smell the bathroom"
Cons: "My seat was broken could not recline"
Pros: "Flight attendants very helpful Captain was involved in helping us get proper and accurate info"
Cons: "Passengers given incorrect info as to what was happening next I personally walked back and forth with a suitcase to two terminals that I was instructed to go for further info and then was sent back right where I started I know the flight cancelation was due to bad weather but communication between airline and passengers was horrible"
Pros: "Short flight"
Cons: "No leg room... Overbooked so I could not upgrade. The kid behind me kicked my seat for 3 hours"
Cons: "Sat on plane over an hour before take off, no explaination provided."
Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."
Airlines flying from the Turks and Caicos Islands to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Turks and Caicos Islands to Florida
Masks required on board, masks provided on flights from the Turks and Caicos Islands to Florida
Social distancing seating
Middle seats unavailable to book on flights from the Turks and Caicos Islands to Florida
Testing for antibodies, testing for symptoms for flights from the Turks and Caicos Islands to Florida
Waiving of change fees. Search flexible flights from the Turks and Caicos Islands to Florida