Cons: "Was late. Misses connecting flight"
Pros: "The seat was comfortable."
Cons: "There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent."
Cons: "I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service."
Pros: "Never using this airline again"
Cons: "Horrible organization"
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Cons: "Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen."
Cons: "Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job."
Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Pros: "Same as my previous answer"
Cons: "Same as my previous answer"
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Pros: "Boarding was ok, but I was traveling on business clas and service, seat comfort, and food was really mediocre."
Cons: "My seat had the arm rest as well as the cup tray all cracked. Service by the crew members for the business class paxs was really mediocre and very poor."
Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Pros: "Great service! Clean plane, punctual, personal t.v."
Cons: "On my way back, it took long time to check the luggage in I was seated almost at the end. No personal t.v."
Cons: "No option for movies or chance to charge the cell in the plane."
Pros: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Cons: "The food. Was so-so"
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Pros: "No Kosher food option is unfair and not right."
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Cons: "The plane was dirty and the stuff was extremly rude."
Cons: "Pilots were late to flight...m"
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Cons: "Confort, FOOD"
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "The layover in Mexico city was too long 10 hrs layover....."
Pros: "Everything was great"
Pros: "Everything. Everybody very helpful"
Pros: "Crew was nice"
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Cons: "I got the last seat on the plane, and it smell pee all the way. Disgusting."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Cons: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "We did not encounter any glitches on our flight from Guadalajara to Tijuana. The staff at Aeromexico were fantastic and attentive."
Pros: "At least they put me up in a nice hotel and paid for transport"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Chairs where comfortable"
Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this."
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "amazing crew"
Cons: "more padding in seats"
Pros: "I got safe and sound"
Cons: "Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service"
Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"
Pros: "Amazing crew"
Cons: "More comfortable seats"
Cons: "Hand sanitizer and temp check at gate. I watched a crew member pick her nose."
Pros: "Need remplace the seats and need more space"
Pros: "Quick boarding"
Cons: "More comfortable seats"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "How punctual they were!"
Cons: "If the air conditioner was better."
Pros: "Great crew"
Cons: "More comfortable seats"
Pros: "I love Mexico the people the food"
Pros: "Always on time"
Cons: "More comfortable seats"
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Late boarding, late landing but claim on time."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "On time-efficient"
Cons: "vender mas cervesa"
Cons: "Not much else for a bare bones carrier"
Cons: "Checking bag process. Flight crew was rude and short."
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Pros: "On time service, good seats, new and clean airplane"
Cons: "No entertainment of any kind. No outlets to charge your phone."
Cons: "The workers telling me I can’t listen to music"
Cons: "The gate change of the flight was not properly notified."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Pros: "The price for flight"
Cons: "Once your there you ticket doesn’t say if your luggage was included, so I had to pay upfront there and on the way back which costed more for luggage. And they also charge extra because I didn’t have a boarding pass . Only the info that was sent to me on the phone. I wasn’t able to download any boarding pass through the website. Wasent to happy with that part. The flight was ok it was fast, but very small seating leg room"
Cons: "I had to pay an extra $ 26.00 for my only carrying on bag. Which states on my purchase One bag free."
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Pros: "Loved that there was food offers . We were so hungry. We had been awake for 24 hours an we hadn’t eaten for hours and hours ."
Cons: "I didnt Know there was a menu option. At start of flight no one mentioned there was a menu for food choice . I saw It after our meals were handed out . My kids got a sandwich that was Jalepeno style sauce . It was too spicy for them to eat. If i had Known by the flight attendants (by them re assuring i knew Of the spice on the sandwich ) or by being told ,about the menu earlier , I wouldnt Have ordered it . That’s the only negative thing to say . Cuz their sandwich was really spicy ."
Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "They were on time and accepted my cabin luggage without charging me extra, even though it was slight over 10 kg."
Cons: "They had only food for sale in cash in Mexican pesos in an international flight."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"