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HVN - RNO

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New Haven (HVN)
Reno
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Top airline flying New Haven Tweed-New Haven to Reno

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,050 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."

Pros: "Kind crew."

Pros: "Crew!"

Cons: "We changed terminals and the communication was minimal. The original plane had mx issues, so the boarding/takeoff time kept slipping."

Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."

Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."

Cons: "Time"

Pros: "The seat is uncomfortable"
Cons: "Nothing"

Cons: "did not deliver baggage to Glasgow"

Pros: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
Cons: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."

Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"

Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."

Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"

Cons: "The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand."

Cons: "Delayed"

Pros: "Great crew and seat"

Cons: "More seat room side to side"

Pros: "Nothing special."

Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."

Pros: "staff was nice, but check-in is clumsy and inefficient"
Cons: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."

Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."

Cons: "Noting all was great"

Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."

Pros: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning."

Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"

Pros: "Courteous, friendly staff"

Cons: "Check in process was an overbooked disaster Plane was very old Staff at gate and onboard were very rude"

Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."

Pros: "Flight was fast and comfortable."

Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."

Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"

Pros: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"

Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."

Pros: "Good flight attendant. Flight landed earlier than anticipated."
Cons: "They nearly took my carry on with the other checked bags when leaving the flight. It clearly had a carry on tag. Unforced error!"

Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."

Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."

Pros: "The speed of service"
Cons: "We had several rude flight attendants"

Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"

Pros: "Nice crew"

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."

Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."

Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."

Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."

Cons: "35 minutes off schedule"

Pros: "Entertainment was bareable"
Cons: "Seats tight and barely reclined, not clean, neighbor got sick no one attended to him."

Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."

Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"

Cons: "Flight was four hours late departing. Pretty much ruins the whole flight."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from New Haven to Reno

Airlines flying from New Haven to Reno have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from New Haven to Reno

Mandatory masks

Masks required on board, masks provided on flights from New Haven to Reno

Social distancing seating

Middle seats unavailable to book on flights from New Haven to Reno

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from New Haven to Reno

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