Cons: "Not push my flight time back"
Cons: "The staff at the checkin proceeded to pretend to type in the keyboard until 7 min after our allowed checkin time- they refused to allow us to check in or board although at the airport 1.5 hrs early!"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "just the food options were not that good. all other things were ok."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Pros: "Super comfortable"
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wider seats."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Cons: "The long wait in line to board in Christensted."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "The flight was smooth"
Cons: "Flight was delayed. Not much you can do about that."
Pros: "Easy boarding. The pilot landed smoothly and on time."
Cons: "Clean the planes better"
Pros: "Let hour late, landed on time in Charlotte"
Cons: "Make sure all passengers can watch movies"
Cons: "More leg room and more shoulder room."
Cons: "Although in first class, the service was subpar. The attendant did not smile, told me to look in the magazine when I asked if there were any dishes without cheese . She left an empty glass on my tray for the entire flight!"
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "I loved how smooth the flight was"
Pros: "Friendly crew, smooth flight"
Cons: "Snacks are never good. No TV."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "Absolutely nothing!!"
Cons: "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
Cons: "Flight movie didn't work"
Cons: "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
Pros: "When we finally landed after hours of delays"
Cons: "Absolutely everything about my United experience. The delays weren't communicated well, we sat on the runway for about an hour and the AC didn't come on for about 20 minutes. I'll never fly United again. My flight from CLT was supposed to take off at 3:30pm and we didn't take off until 10:30pm. Never again."
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "I was fine"
Cons: "boarding zones were off"
Pros: "On time and good service. Nice seats. United mobile app is the best."
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Pros: "Most things"
Cons: "Some things"
Cons: "No free tv to watch during the flight"
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Service is not what it used to be!"
Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."
Pros: "Friendly helpful courteous"
Pros: "I was able to book at the last minute and received a decent price for a flight to st Thomas after I was not notified I didn't have a real ticket with american airlines."
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Being able to watch movies and shows was really nice and it made the flight go by a lot faster. I was also able to avoid motion sickness from watching it!"
Cons: "The plug on my seat for the headphones didn't work unless you held it in, so I think that was broken."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "The flight attendants were very pleasant."
Pros: "I got home alive"
Cons: "Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags"
Pros: "Pretty comfortable. Slept most of the way. Flight attendants were delighted. Easygoing."
Pros: "Process was easy."
Cons: "Crew service could be better. On my first flight to Houston from Detroit, one particular crew member could be better. I was sitting in between my family & had taken my mask off for minute & one of the agents (who was a person of color) had told me to put my mask on which is 100% completely fair because it is the rule, so yes she was right. BUT there was a person next, in front and diagonally all with their mask off as well (also people of color like the agent) and the agent did not tell them to put their mask on except for me which I thought that was discrimination & did not appreciate that. Also that same agent, I was looking at the food menu & after she told me I can’t use cash (that’s all I had) she walks away before I even finishing speaking. This agent was not pleasant AT ALL."
Pros: "On time flight"
Cons: "Less over charges on luggage a drink or a snack and nice flight attendants"
Pros: "There was not much to like. The flight was delayed 4 hours and we were never given an explanation why."
Cons: "The flight could have been on time."
Cons: "Seat extremely uncomfortable"
Cons: "Quick and easy flight and great price Normally I do Amtrak but that 5hr and $170 This was 45min and $80 What else do I need to say"
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Cons: "What didn’t I like?"
Cons: "Not being told until everyone was at the airport that the flight was delayed 4 hours. Then not being offered anything, not even waters. Thanks spirit for being so cheap you don't even care about the people on your planes and treating them like numbers."
Cons: "Wait 10 hrs before bord due to no reason"
Pros: "Everything crew was great ,fly awesome very satisfied..."
Cons: "It was nothing i didn't like i was very happy with everything ..."
Pros: "Non stop"
Cons: "2 screaming 2 year olds for over an hour whose parents did nothing to discipline or quiet them. Both the woman next to me and myself had raging headaches when we got off the flight and were stressed out"
Pros: "The overall flight was very good. Really have no complaints. Was a little rough coming into Boston but the pilot did excellent on landing"
Pros: "It was a smooth flight. Very nice staff."
Cons: "I paid for a seat that said it was bigger then the rest and it was the same. I basically paid for a window seat. Not the worst but I was looking forward to the extra room."
Cons: "There is nothing that says I had to be checked in within a certain time to board my flight. Flight left at 11:35 am and I tried printing my boarding pass at 10:51. Now I will not arrive at my destination until midnight"
Pros: "Flight was delayed 1hr then had to wait for police to come and take a disgruntled passenger off the plane. It was not well handled and a sad scary situation."
Cons: "Entire experience. Awful customer service, worst US carrier police had to come on board. loud uncomfortable."
Pros: "Plane departed on time and arrived early."
Cons: "I have flown on a lot of budget airlines, both domestically and internationally, but this was my first time flying with Spirit....and it will be my last. I am used to the a la carte pricing and know how to avoid additional charges, so I wasn't expecting anything different than usual. What I wasn't prepared for were the smallest seats I have ever seen. Granted, I am 6'2", but these seats cannot be anything but pure torture to anyone over 5'9". If you're shorter, maybe it's worth it, but I can't guarantee it. But, if you're 6' or taller, I would recommend you avoid regardless of how much cheaper the flight is; It's not worth it."
Pros: "Just great! Pay for things you need only."
Cons: "All good"
Pros: "The flight crew was very nice and accommodating."
Cons: "I absolutely hate the fact the seats do not go back."
Pros: "The crew was pleasant"
Cons: "The flight was very delayed and we were not given very many updates just told to "stay near the gate just in case" Very frustrating - I understand the flights are very cheap but not sure it's worth it when you're so late for what was already going to be a short trip"
Pros: "Great service"
Cons: "Fast service"
Cons: "Flight was cancelled. Not notified until arriving at airport."
Pros: "Seats are okay."
Cons: "Cancelled flight. Very rude staff. Lost luggage. What's not to hate?"
Cons: "This was my first time flying Spirit. I didn't realize that you had to pay for a single checked bag, and pay even more for carry-on bags. I also didn't know that if you don't check-in online, you have to pay to check-in at the airport, and it is cheaper to pay for your checked and carry-on bags online. I didn't know that I couldn't select my seats in advance without being charged another fee. Having my seat randomly assigned if I don't pay this fee is stupid. I also didn't know that there were no free snacks and drinks on the flight. I just wanted a cup of ice water and was told I have to pay $3 for a bottle water! The line at BWI for Spirit to check bags was VERY LONG AND VERY SLOW. I got to the airport 3 hours before my flight and just made it in time. Several of the machines at the counter were broke and at times it seemed like only one person was working to check bags. I will rethink the "cheap" Spirit flight next time I fly and consider other airlines, especially if I am checking bags."
Pros: "I liked the cheap plane ticket, but that's about it."
Cons: "The unreliability, the poor customer service, the hidden costs/fees, the inaccessible website, and the complete absence of basic technology, such as the inability to do a digital boarding pass. I never even got on the plane because it was indefinitely delayed and I had to book another flight on another airline"
Pros: "The crew were delightful! Tried very hard to please. Went beyond other flight experiences."
Cons: "The pay for every little thing is annoying. No influght entertainment at all. Flight from lga to dfw way to long for no amenities. 47.00 for a carry on bag is absurd. Will avoid taking spirit! Loved the flight attendants."
Pros: "Nice crew...that's about it"
Cons: "Small seats. All food/beverage cost extra. No luggage included in airfare fees so you get a personal item only then you pay for any luggage/carry ons. No entertainment on flight. Very minimal."
Pros: "The price , but you pay for carry on and checked bags. Cheaper if you get online . They don't say."
Cons: "No seat assignments until check -in. Can only check in at airport. No free water , no recline seats , terminal was like a bus station . Overcrowded and run down. Flights are always late . No tv screen."
Pros: "$108 fare"
Cons: "Small seats"
Pros: "Nothing, I feel sorry for the people working for the company."
Cons: "We will never fly with Sprit airlines again. They are no bargain. We could not add baggage online before the flight and was charged an extra $300 at the gate which made the ticket price higher than other airlines that provided free drinks and snacks. Worst of all our flight back from LAX was over 4 hours late and because of Spirits schedule problems not the weather. Spirit did not even give us peanuts or water after their mix up. PLEASE NO NOT FLY SPIRIT AIRLINES, THEY ARE THE WORST!!!"
Cons: "Seats were insabely uncomfortable. I am 24 with no back problems and my back was killing me by the time I got off the plane."
Pros: "What they provide is as my expectation. On time, friendly, enough space......... That's so good!"
Cons: "the gate attendant called zone 1 and then zone 2 soon after. There was a rush and a lot of confusion"
Cons: "The $75 carry on luggage fee was a shocker. I figured it would be free as it was a small roll on that easily fit in the overhead bin. I guess this is how they make their money, through these deceptive charging practices. I will never fly Spirit again, despite their excellence in other ways."
Cons: "Kayak should post baggage fees and the fact that you have to buy your seat if you want a confirmed seat, so you and traveling companion can sit together. Seats we're most uncomfortable seats I've ever flew on. Plus on checked bags anything over 40 not 50 is considered overweight and costs more. I know problems happen but being delayed 2 hours didn't help experience at all. No free beverage or snack must pay for everything."
Cons: "We sat on the plane for almost 2 hours waiting for take off. There was no communication by the staff."
Pros: "Plane clean flight on time"
Cons: "To many add on you have too pay for ever little thing Stewardess We're not very Friendly"
Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"
Pros: "I loved the price....."
Cons: "The seats were somewhat uncomfortable, but that comes with the price."
Pros: "A quick flight. Comfy cozy. Exactly what I paid for. Thank you."
Pros: "The crew was relatively nice and patient about peoples issues/problems. The tickets were cheap and literally you get what you pay for."
Cons: "The thing about a cheap airline is that, sure it might not be the most comfortable flight, but at least it'll get you from point A to point B, right? Well with all the delay problems, I began to doubt that was possible. 1. They overbooked the flight, which they do on all flights apparently. It doesn't make any sense that if I or anyone else bought their tickets weeks in advance, that we need to wait on those who bought tickets last minute for an ALREADY FULL FLIGHT, and see if someone would give up seats for them. Its not the last minute customers fault and its not the early buyers fault, its Spirit's fault for overbooking their flights. If I was a waiter at an Italian restaurant, and I sold out of all the lasagna dishes, you wouldn't expect me to take in more orders for lasagna and ask other tables if they would give up their lasagna for the next table over! If you sold all of you seats, say the flight isn't available. 2. Last minute "flight delays" We were all buckled in and we were about to leave our gate. All of a sudden we stopped and the pilot came over the intercom. He told us that we were delayed because "we had to pick up company cargo to bring to Atlanta", which wouldn't have been bad if it wasn't at the last minute! We waited 5 minutes, 10 minutes, etc. About 50 minutes later we finally heard back from the pilot saying that we were waiting on another plane to bring in that cargo! Everyone around me was in agreement that we should've either left without getting the cargo or waited off of the plane before we boarded. Analogy time! If we were at that same Italian restaurant and you were about to leave from you table since you paid for your check, and I stopped you and said that you had to vacuum under/around your table before you left. You agreed to it, but I told you the vacuum was in another restaurant and you had to wait for it to be delivered to our restaurant. If it wasn't originally meant to be on our flight, don't delay the flight to get it on there. I'll save you the time and tell you that there were extra delays getting off of the plane, so if you were needing to rush to connect to a flight, then you weren't going to make it. (telling everyone to sit down when you already told them to stand, flight attendants leaving the plane first, etc). If you chose to still fly Spirit, only have a carry on and BUY THE $10 FLIGHT INSURANCE. If your flight leaves on time and you don't have any connecting flights, maybe you can risk it for the price, otherwise spend the $20 more to fly on another airline!"
Cons: "Boarding, food? that's funny!"
Pros: "55.00 charge for each lugage. Know yu will have no customer from my stand point."
Cons: "Spirit have lost me as costomer foe ever regardles if offers me a free rate."
Pros: "Spirit does provide food on board for purchase, reasonable prices. I wished they can offer water for free. There is not entertainment (both flights, connecting) were 2.5hrs and 3hrs"
Cons: "Our flight was delayed multiple times, without any time info. Only "delayed" but never were we informed for how long. Our gate was moved in the same manner. Once onboard and seated, we all waited with our seatbelts fastened for over forty minutes before the pilot spoke to us and announced that there was a line for the runway and we were waiting our turn. Spirit had rude flight attendants who searched through our bags to make sure we had no water bottles or drinks purchased after the security checkpoint - a shameless extortion effort to secure out purchase of insult priced in flight drinks. The flight attendants insisted that nobody wait for the restroom in flight anywhere near where they were sitting and promptly removed any waiting customers to the aisle. We had a baby on the flight with us and were forced to purchase the incredibly expensive water onboard for the baby, as he had been battling with staying hydrated throughout the vacation. With at least an hour left on the flight, while most everyone on board - (including the baby) had fallen asleep, they woke everyone on the flight through speakers that were about six times too loud and shocking to pass out immigration forms. The only reason I could think of to wake so may visibly sleeping customers with more than an hour left on the flight to fill out the forms is to simply get the task out of the way for the extremely unfriendly and rude attendants. I have never flown on any airline that will search your bags for drinks or treat customers with such blatant disrespect as I have seen during this flight. I have certainly never had an experience this terrible and I will never be purchasing another ticket from Spirit airlines again."