Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to the U.S. Virgin Islands
American Airlines has waived its change and cancellation fees on flights from North Carolina to the U.S. Virgin Islands. Confirm policy on booking site.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the U.S. Virgin Islands from North Carolina is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the U.S. Virgin Islands with an airline and back to North Carolina with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the U.S. Virgin Islands from North Carolina up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Food good"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Pros: "Very friendly crew."
Cons: "No masks"
Pros: "Flight crew were nice"
Cons: "More spacing between people"
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
Cons: "Seating was tight and my set back was broken. Individual screens for movies."
Cons: "complimentary ear plugs for when there are crying children"
Cons: "More leg room"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
Cons: "Stewardess very rude"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Helpful staff and located us at the front of the plane. Easy checkin and friendly attendants."
Cons: "The in flight sandwich was so so but overall good, Turkey sandwich and pepper mayonnaise, for airline food. They included kettle chips and a brownie which was a nice touch."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Cons: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Cons: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Cons: "Delays and more delays"
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Cons: "Comfort is ok."
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Cons: "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Being able to board early due to husband's disability."
Cons: "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
Pros: "On time"
Cons: "Very cold on board"
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Cons: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
Pros: "Everything was good."
Pros: "On time. Helpful at check-in and friendly staff on board."
Cons: "They left my bag in RDU.."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "On time"
Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."
Pros: "Loved that we were on time and that the counter personal were polite and patient."
Pros: "Safe trip"
Cons: "I froze the entire time"
Cons: "Wifi. Cleaning out back pocket of seat"
Pros: "Not much."
Cons: "My baggage got lost. Don’t lose it."
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Pros: "All was perfect!"
Cons: "Overall, flawless"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Quick and smooth"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Cons: "Poor food for the price"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Cons: "We had to turn around from the runway to refuel because of rerouting. Added almost 2hours. We only had 1 round of complimentary snacks."
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "The lead flight attendant was great. Great sense of humor and very informative."
Cons: "baggage delivery time at SFO is so far behind other airlines"
Cons: "I miss my appointment at 1:30"
Pros: "Emergency seat spacing"
Pros: "The snacks that was given"
Cons: "There was a delay leaving and while we was in the air."
Pros: "The United agent's help on Saturday morning from Savannah was excellent."
Pros: "Smooth and very friendly flight attendants."
Cons: "Videos of procedures are so unrealistically calm."
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Pros: "Friendly service."
Pros: "First class was fine - nothing too special"
Pros: "On time. Service was good"
Cons: "delay too long"
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and literally dehydrated. I was so thirsty."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Ifot like tga ser vive"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "It was great"
Pros: "New aircraft and smooth ride. Good attendants."
Cons: "My fright get canceled twice! So upset"
Pros: "I had left the hospital a few hours before boarding and had to use a wheel chair. I was assisted onto the plane ad to my seat. The crew helped me when I needed to use the lavatory."
Cons: "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
Pros: "It was quicker than expected."
Cons: "The staff was somewhat rude to other passengers when boarding."
Pros: "Fast travel and easy boarding"
Cons: "Seating is uncomfortable and no free WiFi"
Cons: "Video screen did not work"
Cons: "Pilot landed us very hard in good weather."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Everything went how it should."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "On time"
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"
Pros: "Friendlier attendance."
Pros: "I made it to my destination"
Cons: "It’s Frontier so it’s not supposed to be amazing. Not having to pay for a drink of water would have been nice though.."
Pros: "No glitches —- everything ran smoothly."
Cons: "My KTN was incorrect and Frontier was unable to correct."
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "Not a thing"
Cons: "The flight was cancelled. We were never notified ( in fact it was still available on Kayak after it was cancelled. They had all of our contact info. No other flights on the same day. They sent 2 100 dollar vouchers we will Never use. Worst ever. Never have experienced this and will NEVER recommend"
Pros: "Crew was amazing. Flight was good. Take off and landing was very smooth."
Pros: "The flight crew was somewhat nice. Also getting of the rough plane with it’s hard seats was the best part. This was our first time flying frontier and more than likely will be our last. Not a good experience!"
Cons: "The fact that the crew did not have the check in open 2 hours prior to our flight, the flight was delayed 1.5 hours, then after we had boarded they made us all deboard the plane and reboard 2 hours later so our flight ended up being 3.5 hours later leaving that it should have!"
Pros: "Everything was ok"
Cons: "Frontier charger for everything"
Pros: "Frontier's flight from Charlotte to Trenton was canceled due to equipment problems. Frontier gave us a $10 meal voucher, rebooked us on another flight, and gave us a voucher for a future flight."
Cons: "The flight was scheduled to depart at 10 am but we had to wait till 2 pm before the flight was canceled. The rebooked flight took us to Newark. We then had to drive to Trenton to pick up our car."
Pros: "Friendliness of staff"
Cons: "No water passed out"
Pros: "Not much to like."
Cons: "Not much to like: late boarding, Late takeoff, Late arrival Smaller jet with 6 seats per row Not much to like."
Pros: "When we were flying from phili to Charlotte they put my boyfriend's bag in the slot to see if we woyld have to pay for our carry on. His was good. Mine was a little bigger but because i had my chemo medication in it they did not charge me. When i was returning from Charlotte they charged us for both bags. I told her they didn't in phili and she said every airline does it. So maybe something should be written in ur policy. What is the sence of taking a carry on when you are going to pay $90.00 round trip. Makes no sence to me. I hope u do reply back. Other than that everything was good."
Cons: "Read the above . and now i c the reviews and everyone had the same problem. Getting charged!!!"
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "Simple and easy loved my seats."
Cons: "No offer of beverage even water."
Pros: "Easy to check and but confusing about whether we had to go to kiosk on not."
Cons: "Had to pay for drinks and snacks"
Pros: "Everyone was really nice!"
Cons: "Well I paid for a reclining seat and didn't get it.... I should of paid regular price"
Pros: "Staff was Friendly and The Price was Great"
Cons: "There wasn't anything"
Pros: "Watching the plane arrive to pick us up. Once in place the pilot had to stick his head out of front window to see why they couldn't fit for the arm of disembarkment platform!"
Cons: "I was never notified of delay"
Pros: "Flight was smooth"
Cons: "Flight was delayed"
Pros: "Ease of boardong"
Cons: "Lack of info"
Cons: "We had to pay for another ticket to fly home. I few United airlines home. So I put out more money for my trip and missed another day of work."
Pros: "Clean plans and crew was great."
Cons: "Flight delayed due to security check."
Pros: "They were friendly and assisting. Boarding was smooth."
Cons: "Super uncomfortable after 3 hours"
Pros: "It is so convenient and was a pleasure to get in and out. Pick up was a little crazy but still nicer than other airports."
Pros: "The flight was safe."
Cons: "No employees to check bags. Charlotte security is not prepared for a high volume of travelers. Flight was an hour delayed due to passengers not getting to the gate because of slow security and understaffing at Frontier ticket counter. This causes late arrival in Denver and then we couldn't get a gate t park so we sat on the tarmac for another 45 minutes. Poor initial performance by Frontier caused a chain of events that made everyone frustrated."
Pros: "Free water"
Cons: "breakfast menu"
Pros: "Every body was great!"
Cons: "No complaints"
Pros: "The flight was on time."
Cons: "So cramped. So uncomfortable. The crew didn't seem to want to be there any more than we did. I know it's a budget airline, but pleeeease put a little give in those seats."
Pros: "Smooth fast ride"
Cons: "Baggage claim took too long I missed my bus and had to wait an hour for the next bus"
Cons: "Frontier didn't have the correct gate on the boarding pass and usually isn't even in the display boards. It was fine for me but anyone not airport savvy would be upset."
Pros: "Low cost flight. You take what you get. I pre-paid early for checked bags ($30 ea). Some people in the boarding area did not realize that you had to pay for carry-on bags and were upset. Also, I pre-paid for seat assignments ($6 ea). Flight was 2.5 hrs late for a 1.5 hr flight from CLT to PHL. It was flying in from ORL."
Cons: "They use tablet devices for purchasing drinks and snacks. When you swipe your card and go to sign, it gives you Tipping options. I didn't really feel like tipping a Flight Attendant for handing me a soda and two mini bottles, but they're staring right at you, so you kind of feel obliged. :-( Seats have less padding, but okay for a short flight."
Cons: "We booked this flight well in advance and had confirmation for it. Imagine our dismay when we received a notification a few days before our trip that our connecting flight from Denver to Salt Lake City was changed to 10 hours later. When we arrived in Denver, we went to the customer service desk and was told that the flight we had booked didn't have any seats for us and we would have to take the later flight. No explanation. It was scheduled to leave on time, just that they had no room for us even though we had a confirmation number for that flight. I don't know if the responsibility was with Frontier airlines or our booking agency, but rest assured I will not use either one of them again."
Cons: "The plane was delayed and I was not notified by email."
Pros: "The flight attendant announcement."
Cons: "All the unanticipated fees."
Pros: "the equipment and flight were excellent"
Cons: "the customer service (phone and internet) were terrible"
Pros: "everyone was friendly"
Cons: "it was cramped."
Pros: "Quick easy no hassle"
Cons: "Having to pay alacarte for everything"
Cons: "It would have been nice to have a drink and a snack."
Cons: "I didn't like the checking in process"
Pros: "It was satisfactory. More space than I expected for a low fare airline"
Cons: "That I was nickle and dimed for EVERYTHING."
Cons: "Overcrowded no complimentary beverage"
Pros: "Not a thing"
Cons: "Trays were the size of my plane ticket had to sit laptop in lap, had to pay $6 for a diet coke when I thought it was free and couldn't return it because attendant opened it. By far the worst airline ever"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Cons: "Expensive and deceptive baggage practices. Rude employees. Substandard seat comfort. Nickel and dimed for everything. Mechanical flight delay. Confrontational stewardess arguing with sick traveler in my seat row."
Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"
Pros: "Flight was clean. The flight crew was nice and interactive."
Cons: "Having to pay for a window seat, cost for a carry on bag, and the seat was a bit tight (snug)."
Pros: "Being in the air only 1 hr and 5 min. Everything was fine. Crew helpful and pleasant. Not happy about $1.99 for a plastic cup of soda.."
Cons: "Short flight, everything went well. Crew helpful and pleasant."
Cons: "Hidden costs on everything"
Pros: "Not kept informed. Everything was an additional cost.Information was not disclosed prior to the ticket purchase."
Cons: "Additional cost for carry-on bags, snacks, soft drinks etc."
Pros: "Good price. The flight was on time. Excelent service"
Cons: "They don't offer anything to eat free"
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Pros: "The crew was lovely. The seats ate not much comfortable."
Cons: "Needs cushioned seats."
Pros: "The crew was great and I see it was fine"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "Crew was OK. Seats....no good....non-reclinable"
Cons: "Better seats"
Cons: "Having entertainment on the flight."
Cons: "Not much really- perhaps train the flight attendant la that when the plain is less the 1/3 occupied it is not necessary to move people around for weight and balance purpose. They should be trained enough to understand what and when it is important to stay right in that assigned correct seat"
Pros: "You get what you pay for. Extremely low budget. Not even water was served, no tv/movie, no “real” food for purchase, seats don’t recline (good and bad), not even a phone charger."
Cons: "The stewardess talked NON STOP on an over night flight from LAX to Ohio. She was the worst! The passengers were all very cool and mostly sleeping. The people who took this budget flight were the best part about it."
Pros: "Check in kiosk from airport hosted services"
Cons: "Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants."
Cons: "I reached at check in at least 1 hour before the boarding time. I was told, no more seat is available. They wanted me to fly the following day ( Monday). I did not pick a seat @ booking time, I was told that my seat was not confirmed-? I have never heard that excuse before in my life !! I do not have the luxury to not show up at work. After a good deal of arguments ( this is an understatement- they refused to listen to me initially as their flight was overbooked) I was offered a different flight arriving about 5 hours later on a different airport (Newark instead of Philadelphia). I flew from Philadelphia & had left my car at Philadelphia airport! Since I had no choice, as I could not miss work, I had to take that flight. Needless to say -arriving at midnight on a different airport & then go back to the airport I flew from , to pick my car, is another story !!"
Pros: "I liked that being we had a new born we were able to board first"
Cons: "The flight was bumpy , the pilot had the plane going down like a slow falling roller coaster , had me so sick instead of gradually lowering the plane. Our flight was delayed and our gate was changed, when we arrived to the gate originally the staff was very rude with their responses."
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Pros: "Ease of boarding. Best landing I've had in some time."
Cons: "No carry-on bag fee exemption"
Cons: "Once again, Spirit does not disappoint with delays, and poorly trained staff."
Cons: "6 hour delay."
Cons: "Absolutely no customer service or reasoning. You giys send us into Hurricane Irma, despite all warnings and devastation."
Cons: "Not enough space. Crew is very rode"
Pros: "Left on time."
Cons: "1st - checked in online, because I have an android phone the bar code did not display, so I had to print out my boarding pass - which was difficult since I didn't have access to a printer. 2nd - Stand in line for 20 minutes at the security checkpoint, my bar-code did not scan. Guard said that happens often with Spirit. Had to go back to Spirit counter for them to print my pass. 3rd - Return Flight, checked in online but this time went to the Kiosk to print boarding pass. Kiosk did not accept my name. Went to Spirit counter (again). Found out that the website put my first and middle name together as one name. Was told Spirit is working on correcting problems with their website. Seems to me that Spirit needs to hire more IT people. I will not be flying Spirit again....."
Pros: "STAY AWAY FROM THIS AIRLINE NOT WORTH THE SAVINGS AND YOU REALLY DON'T SAVE THAT MUCH AFTER YOU PAY FOR EVERYTHING"
Cons: "THIS IS A HORRIBLE COMPANY"
Pros: "The crew is very polite and professional. The flight was on time and early to arrivals."
Cons: "Did not like having to pay for seat assignment. Although it said you do not have to pay and the airiline would seat you, your website would not let that. would not let you exit the site until you paid for the seats. The tray tables behind the seats are extremely small and fragile. The seats seem smaller than usual."
Cons: "They cancelled our flight and left us stranded in St Thomas! After waiting 4 hours in line at the airport they told us they would refund the money for the return trip only. No hotel, no food and no flight home. I will NEVER fly Spirit again! I can not believe they would treat people the way they did us!!"
Pros: "Friendly staff"
Cons: "After 7-8 hours of delay after delay they boarded everyone onto the plane, let us sit there for 5-10 minutes and then asked us get off the plane. They then proceeded to tell us due to weather our flight would be cancelled. I stood in line for 2 hours for them to tell me the next flight our was not for another 5 days. They also did not place me in a hotel, thankfully I had a friend that lived close to the airport and I was able to crash there. I asked for my money back and rebooked my trip with Deta airlines. I guess I learned my lesson the hard way."
Pros: "A few (very few) helpful clerks in the end that got me a seat home."
Cons: "Other than the usual Spirit surprise up charges for basic services included in other airlines (which should be factored into the Kayak search engines more clearly from the start), the seats did not recline and minimal leg room made for a very uncomfortable flight from FL to CA. The topping on the cake was a cancelled flight getting home Ft. Lauderdale to St. Thomas. The 1250pm flight was delayed to 6pm due to weather even though several other flights were flying that same route at that time. Then the 6pm flight was cancelled due to weather. It was the lack of professionalism, accommodations and communications that followed that were horrendous. They would not address the group directly so we had to find out from the people at the front of the line trying to rebook that there were no seats available until Saturday and Sunday. It was Weds. They were not going to accommodate us in any way with the exception of refunding us for that leg. In my case that would have been a little over $100. Flights on other airlines were over $700. Families who could not afford that cancelled their vacations to St. Thomas. People, like myself, that were simply trying to get home got booked on Sunday flights. They put us on stand by but were unwilling to give us seats that were available. Finally, on Friday with making enough fuss and talking to the right people they reluctantly gave us seats. It appeared that because we had seats on Sunday that we were in no way a priority. Very disappointed, mostly for everyone who was trying to visit my island and said they will never come here. Thanks Spirits."
Pros: "We arrived early at our destination"
Cons: "How small the airline seats were. And one of the crew members was not nice."
Pros: "On time, DIDN'T GET CANCELED LIKE PREVIOUS VACATION AT THE VERY LAST MINUTE"
Cons: "Staff more into having conversations amongst themselves & patrons having to wave at them to get attention."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Cons: "It didn't happen. Cancelled."
Cons: "Again, the seating is not comfortable"
Cons: "I did not like the fact that my original flight from St Thomas to Ft Lauderdale was cancelled. Which essentially changed all of my travel plans. I do however understand that Spirit is a sub par airline. Therefore, I will no longer book any flights through them."
Cons: "This flight was cancelled, Spirit was unable/unwilling to book me on a flight on a different airline and I had to pay $344 out of pocket for a Jet Blue flight the next day. This was on Thursday, Spirit offered to get me to my destination on SUNDAY! They also did not pay for my hotel room so I had to pay for that out of pocket as well. Will never fly Spirit again. Spend the extra money and go with someone else - you'll probably end up having to spend it anyway!"
Cons: "Had to cancel late. I can understand having to pay for the fare. Not for the prepaid baggage fees. Not cool!"
Cons: "Everything was terrible! Charge for everything is unacceptable especially charging water with a 4.5 hr flight."
Pros: "The Crew was awesome! I was assisted very well every time I had a query no matter how silly to someone else the question may have seemed."
Cons: "The natives of St. Thomas which has nothing to do with the airline or its crew was extremely "ghetto" loud and annoying. It's definitely a turn off when flying and for this reason i will be choosing another airline when traveling USA"
Cons: "Lousy delayed an hour which made me miss Flight from st Thomas to st Croix. Slept outside airport on sidewalk. Will avoid your airline. Will pay to not fly spirit"
Pros: "All I had was cash, and the onboard snacks/drinks are card only."
Pros: "The price of ticket."
Cons: "What where these people thinking about the seats & tray tables? They need to go back to the drawing board!"
Pros: "no hassles about online bags"
Cons: "tight fit, seats had no back movement"
Cons: "No option to purchase in flight movie, or in flight wifi."
Pros: "We left on time and staff were friendly and courteous"
Cons: "Everything is extra. Carry on is more expensive than checking a bag. It costs WAY more to do this at the airport and they gotcha'd loads of people on this. not even drinks were included and it was THE smallest legroom I've ever had on a flight. Oh, and no reclining seats. It's a budget European model and I cannot emphasize how much it should not be allowed to take hold in the US. Lastly, pre check info cannot be entered online."
Pros: "Fare of ticket. Flight arrived on time."
Cons: "No water, almost died of dehydration. I don't understand why it is so hard to provide your passengers with something as simple as water. The seats were really close to each other and had hardly any leg room. The seats did not recline back. There was no entertainment or power outlets. The boarding was done late as well."
Pros: "Service., staff, size of plane inside.!"
Cons: "Some passengers didn't say 'excuse me' at all."
Pros: "The aircrew was friendly"
Cons: "expensive snacks"
Cons: "The fees were outrageous and were only included at time of check-in when it's too late to change. Fees cost more than ticket!!!"
Cons: "On time. Fast check in"
Pros: "Even for 3hr the seats are very uncomfortable"
Cons: "As my flight was 3 hrs later, I lost my connection and had 2 pay $185 for a hotel room."
Pros: "Smooth flight"
Cons: "Had to move seat because of other passengers issue but was not compensated and my car reservation was not made"
Pros: "Absolutely nothing! The flight was cancelled. I was never informed even though they had my email and phone number. I was offered a seat on the same flight 24 hrs later!!!! I was not given a hotel voucher. The employee told me Spirit had no arrangement with other airlines to help me book another flight. I found a flight on my own with great difficulty. It was much more expensive than the Spirit flight (maybe because they actually flew their planes).I called Spirit back and explained that I wanted my money refunded with the difference in cost incurred by having to get another airline last minute. The person I spoke to was like a robot reading from a script. All she could (cont)"
Cons: "say was "I'm so sorry I will refund your ticket cost with Spirit; I'm going to do this right now." Repeated again same words when I asked about a hotel voucher. Asked to speak to a manager and she told me she would have them call me the next day at my convenience. I asked the title of the manager and was told "Team Manager"; requested callback on Monday between 8AM and Noon. Never received call back. There is more but I'm saving it for BBB. You should consider changing your airline's name. "Spirit" should only evoke positive thoughts.....I know there was a weather issue but other airlines delayed their flights; they did not cancel them!!!!"
Pros: "Nice crew. Flight was ahead of time. Overall pretty good airline to fly with. Its cheap and afforable."
Pros: "Boarding was quick, flight crew was nice, airplane was new, and we landed early! (despite taking off late)"
Cons: "Absolutely zero accommodations, they even charge for water. And you're pretty tightly packed in there. But since it was a short flight, these things were acceptable. You also get what you pay for. My flight was very reasonable"
Pros: "Nice prices on on board snacks and the flight got me from A to B no crash."
Cons: "The "extra leg room seats" are a joke, the staff was unrehearsed and unprofessional also very anal and rude about having a purse in your lap. They ask you to stow away your personal item below the seat in front of you, but then that erases all of the leg room and to pay for a seat that has more leg room is a joke, because the personal item has to go below your feet, there's nowhere to store it. I finally understand the low flight cost, because the consumer gets cheated on the bag prices."
Airlines flying from North Carolina to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to the U.S. Virgin Islands
Masks required on board, masks provided on flights from North Carolina to the U.S. Virgin Islands
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to the U.S. Virgin Islands
Testing for antibodies, testing for symptoms for flights from North Carolina to the U.S. Virgin Islands
Waiving of change fees. Search flexible flights from North Carolina to the U.S. Virgin Islands