Flight was smooth. Captain was polite and reassure our safe flight. Made it home 15 min early too!
Pros: "Snacks and entertainment were great and the flight was timely"
Cons: "Everything was great"
Cons: "Delayed for hours on runway"
Cons: "The seat was squeaking all the time"
Cons: "Old plane with no video screens or room. Boo!"
Cons: "13 hour delay"
Pros: "Easy, fast, simple. Not crowded."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Simple, easy"
Cons: "The child behind me kicking my seat"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Pros: "Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Cons: "Need more legroom"
Pros: "Courtesy and attention to detail of crew"
Cons: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
They canceled our flights but the flight went on anyway.
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "The seats were so comfortable"
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "The plane was very hot"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Lovely crew, very helpful"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "kLM staff was great."
Cons: "You are almost always late!"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Cons: "The streaming service didn’t work"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Very friendly staff"
Pros: "Consistently high standards"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Flight was on time and quick and comfortable"
Pros: "Short-hop flight, fit for purpose."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "old plane, tight and uncomfortable"
Cons: "OLD plane without comfort or entertainment"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The staff and crew"
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Cons: "if the flight is on time. I was delay more than 10 hours"
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "Very short flight so not much to comment."
Cons: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Pros: "Absolutely nothing"
Cons: "The fact I had to rent a car and drove home for 6 hours"
Cons: "Sound system on the in-flight movie was horrible. Headphones didn't work in the jack, static obscured the sound. Tried different headphones but had the same result. Not too much of a problem. Flight was short and wouldn't have had time to watch the full movie anyway. Everything else was great. Staff was amazing. Seats were comfortable. Boarding was fairly quick."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "Flight was nice and quick."
Cons: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Cons: "Screaming kids right behind me for 3 1/2 of the 4 hour flight"
Cons: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Cons: "They over sold tickets"
Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
Pros: "Check in and out is very smooth."
Cons: "The long layover."
Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."
Cons: "Not getting home when I needed to."
Pros: "Smooth boarding and direct flight"
Cons: "Problem with heating and no blankets"
Cons: "The plane left over an hour late, despite the fact that the plane was at the gate hours before departure. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pros: "Attentive crew - offering beverages repeatedly (which didn't happen at all on my flight Toronto to Vancouver two weeks earlier)"
Cons: "Crammed seating - felt much tighter than would I am used to from other international airlines."
Cons: "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."
Pros: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Cons: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
Pros: "Everything was fine"
Cons: "J have never seen before the company charge for food on international flights"
Pros: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Pros: "It was a short flight with poor weather conditions, the pilot was very good at keeping the passengers updated."
Cons: "The temperature on the plane was incredibly hot. I believe that the crew did everything that they could do to remedy this, including passing water. However, it was incredibly uncomfortable and some of the passengers were quite angry."
Cons: "Crowded gate with not enough chairs because of so many delays. We were delayed too because of the other backups, but flight was great once we boarded. Not a big deal to us but might have been if we had a connecting flight after that. This was the small commuter flight area so maybe that's just how it goes."
Pros: "the mounties rock, seriously"
Pros: "the plane crew were pleasant and kept us posted as to what was happening and causing us to be even later to leave."
Cons: "The staff on the ground were disorganized, uninformed, frazzled, dismissive and boarded us 1 hour late with no updates on why we were not boarding on time. Our flight was just sitting there on the ground. when people asked they blew us off. we were also crowded into the last, very narrow, terminal area in the Toronto airport (F89-F99 area). Too many flights departing at the same time, created limited space to sit/stand. One passenger pasted out, and had a seizure upon hitting the floor face first, because of the stuffed space, and lack of air movement and available seats. They did have a fan in the area but it didnt do much to circulate air. Once we boarded an hour late, the ground crew were nowhere to be found. We waited 30min on the plane for crew to board our luggage. We were told they left the area to work somewhere else, and would be back soon. Ugh! I would not fly Air Canada again, esp through Toronto again."
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Pros: "Young air hostess was very goid"
Cons: "All good"
Pros: "Great attention from staff towards patrons."
Cons: "The late boarding, the delay to liftoff"
Pros: "The in flight entertainment was great!"
Cons: "Long wait in the narrow terminals - no seats, hot"
Cons: "Not sure if this is an Air Canada or a Toronto Pearson Airport issue, but the gate we flew out of was in a very small area with very limited seating. Long delay and no staff to assist or inform the passengers of the schedule delay. We will never fly Air Canada again."
Pros: "This is the only part of my round trip with Air Canada that went without a glitch ... the plane was on time and the airport staff I encountered in Toronto was nice and helpful."
Pros: "First time on Air Canada - I was pleasantly surprised on how well my flight went... I will definitely travel on Air Canada in the future..."
Pros: "Nothing at all."
Cons: "The tiny little plane is pretty standard for going to and from Cleveland but the boarding gate was in a shack outside the main airport with almost no seating and horrible aesthetics. The flight attendant was rude and way to large (obese) to be on such a small airplane. It's likely we had to pay a fuel surcharge just to move her alone. I'm not being mean, but this flight was just terrible overall."
Pros: "Entertainment options, crew were excellent."
Cons: "Food wasn't great. Dinner options were a bit of chicken with couscous and veggies or cavatappi with tomatoes. Breakfast was a piece of banana bread, which was good, but I'd have loved something with protein or a piece of fruit."
Cons: "Air Canada ROUGE to Dublin was a nightmare. Small seats. Could not hear the announcements. When I asked the staff to repeat the information, I was assured that they would. They did not. Since the flight was late on takeoff and connections were lost this was critical. Overhead latches were not checked prior to landing. One opened during landing. Only because the pilot landed gently, nothing fell on the people in the seats. Entertainment!! nothing. You need to have downloaded an app to use your electronic device or rent an Ipad. More money in their pocket."
Cons: "I arrived before the earlier flight to Cleveland, but even though there was room on the flight for me Air Canada said I would have to pay $150 to switch to that flight. So I had to wait five hours (and the next flight was delayed) for no reason. Air Canada should be more accomodating to customers who want to take an earlier flight, as I had to wait around for no reason whatsoever."
Cons: "Small plane a lot of confusion at airport with gate attendant."
Pros: "All people very nice, on time, clean and comfortable"
Cons: "Wait time on phone a bit long."
Pros: "Entertainment was good."
Cons: "My partner had injured his knee and it was quite swollen. When we phoned and also went to an AC agent at the airport, we were told there was nothing they could really do as far as leg room; Heathrow reps were kind enough to offer a wheelchair when we arrived. The frustrating part was when we were on the flight, there were multiple rows which only had 1 person seated. There did not seem to be any empathy, understanding or patience for our situation and it did not feel great to be treated with annoyance and disdain."
Pros: "Flight crew were helpful and friendly, if a bit rushed. But that's understandable."
Cons: "No entertainment system. Flight attendant also ignored my request for pasta and instead gave me a chicken, despite numerous attempts to correct it."
Pros: "Crew and everything was excellent"
Cons: "Plane was old and scary"
Cons: "Horror show security measures in the Toronto airport were the worst I had ever experienced, together with about an hour wait in the plane and finally flying in a propeller plane made this the worst air travel experience of my life"
Pros: "Great Customer Service"
Pros: "Staff on board and pilots did well"
Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."
Pros: "See above"
Cons: "See above"
Cons: "Long delay for such a short flight with not enough communication."