More veggie options. Or something healthier.
Pros: "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Cons: "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."
Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Cons: "They have to uptade the airplanes"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "Service and food are good. Crew very friendly and tries to please everyone."
Cons: "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."
Cons: "10 hour delay in Brisbane was terrible"
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"
Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "I thought the food was mediocre for business class"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Pros: "Staff excellent , as always."
Cons: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Cons: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Cons: "BYOjet cancelled my flight"
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Pros: "Friendly crew and good food"
Pros: "Professional Cabin Crew Excellent "vera" entertainment"
Cons: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "Entertainment system is great"
Cons: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Pros: "Entertainment and crew attitudes both excellent"
Cons: "On board seating. Getting far too cramped for long=haul flights"
Pros: "Not much to be honest. Which is a shame because I usually love the service from Virgin Atlantic."
Cons: "The TV system needed replacing. The controller was broken and the sound was terrible. Made my flight longer than needed."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "All of the less than good, obvious!"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Flight got cancelled"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Cons: "KLM crew exceed our expectations"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "Staff rude and short"
Cons: "Head support for 6 feet plus people on seats would be good"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "There was no wifi on flight"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Crew was awesome"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Everything. A truly faultless experience!"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Service was good"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Cons: "I missed my flight because of MU"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Cons: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Pros: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Cons: "The plane is not comfortable, but the flight is very short. It balances out."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Pros: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Cons: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Pros: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Cons: "Not enough leg room."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Cons: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Pros: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Cons: "A little too hot, and no WI-FI. Other than that, great flight."
Pros: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Cons: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Pros: "Staff as always is polite"
Cons: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Pros: "Polite and friendly flight attendants, smooth boarding procedure"
Cons: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Cons: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Pros: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Cons: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Cons: "Crew members were almost non-existent. Saw them beginning and end of flight only and this was not even red eye flight. Food quality was very poor for premium seating. Many on board had to approach flight crew in back of cabin to get something to drink throughout he 10 hour flight."
Pros: "Everything good except getting bag after flight."
Cons: "Took over an hour at baggage claim."
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Pros: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Cons: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Pros: "Wonderful service and care from crew."
Pros: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Cons: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."
Pros: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Pros: "Service was great"
Pros: "That they actually gave a meal."
Cons: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Cons: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Cons: "experience was awful. Helen Rowena Boysen"
Cons: "Was not able to check in online on either leg."
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Pros: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Cons: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Pros: "Food was better than flight to London. Boarding went well."
Cons: "Plane left almost an hour late with no explanation given. For huge plane, still cramped unless you pay loads for more room. Upgrade prices outlandish!!!"
Pros: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."
Pros: "The crew was friendlier than on the other airlines we took on our trip. The seats were cramped (coming from someone average height) and the middle and window seats have a combined under the seat compartment so you don't feel like you have personal space. I wish the breakfast was more substantial, but other than that it was a wonderful flight and I would definitely take it again!"
Cons: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Pros: "The flight itself was very good. The food is descent and there are good selection of movies."
Cons: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Cons: "The headphone socket didn't work, the screen was tiny, the food was bordering on the inedible, the seating was cramped and uncomfortable, the air was dirty and unhealthy."
Pros: "Short good flight, with no issues. Friendly crew that were very professional."
Cons: "No complaints."
Pros: "Window seat. Nobody sat next to me. Good food. Free entertainment and drinks. Large plane. Plug socket. Usb socket. Free headphones and toothbrush. Enough hand luggage space for everyone's bag."
Cons: "Good was good. However I have an allergy to soy and there were soybeans in the prawn salad with no ingredients list no notification of such. I ate some too and didn't have my epi pen with me. Very scary!"
Pros: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Cons: "The seats were a bit cramped, which I guess is to be expected on a plane."
Pros: "Flight was on time. Staff were very friendly. The whole process was easy."
Pros: "Loading was handled well as was most everything else. The entertainment options were good and the airline food was about the usual....Bad to just unappetizing. Overall, the flight crew were friendly and helpful."
Cons: "I am gettin pretty tired that the airlines I book with are FAILING to pass on my dietary need of Gluten-free meals to the airlines handling my return flights... This has happened THREE times now and is getting pretty damn old. I originally booked with Finnair. My outbound flight from RDU to LHR was with American Airlines. My return trip--open jaw--LHR to SEA was actually flown by British Airways. BA was NOT given my transferred flight details of dietary needs and seating preferences. Not as frustrating if this only happens once; three times is definitely a pattern and a problem!"
Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Pros: "The flight was exactly on time,fantastic in flight service,and a fantastically smooth ride."
Pros: "Excellent flight."
Pros: "The crew was excellent! Great service."
Cons: "More options in movies of other languages."
Pros: "The crew was very attentive and willing to assist with everything."
Cons: "They charge for coffee and soft drinks and have no snacks complimentry"
Cons: "The food was fantastic also the crew."
Pros: "Price for seat was very good. We left 30 minutes late but arrived early."
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Pros: "The crew were very nice and friendly."
Cons: "The seat configuration in business class is the worst of all carriers I have ever flown. Very uncomfortable in so many ways."
Pros: "Crew did a great job!!"
Cons: "Due to the age of the plane there was no outlet to plug in your phone."
Cons: "On a flight to Budapest, budapest airport had issues that forced us to land in Austria. 5 hours later we’ve been completely abandoned in an empty airport while all the other planes that landed paid for their customers transport. It’s 4am, we have not been given food water or a plan as to how we will get to our destination. The plane crew basically told us we are on our own and left. This is straight up cruel, unjust and completely unacceptable considering we paid more than 2000 dollars for these flights"
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Pros: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Cons: "Food was pretty mediocre"
Pros: "Great safety video, made me laugh."
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Flight attendants were pleasant."
Cons: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Pros: "Six years ago, after a very bad experience with this airline, I swore never to use BA again. However, this year, because of my children, I found myself on this airline again and had a very positive experience. The flight was on time, luggage was transferred without a hitch, the food was excellent and in-flight entertainment had a great variety to choose from. The 747 provided a very steady flight experience. Personnel were reasonably helpful. Continue this kind of service - it will help you remain successful."
Pros: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Cons: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."
Pros: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Cons: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Pros: "Safety, fast arrival, interactive pilot"
Cons: "No snacks no entertainment"
Pros: "everything else was fine"
Cons: "Food was not complementary"
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The plane was not full and therefor gave us an opportunity to spread out."
Cons: "No complaints as this flight was pretty empty we had all the room we needed"
Cons: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Pros: "The entertainment, food and crew were good"
Cons: "The seats on the 747-400 were less comfortable than the Airbus 300 going to London. The airbus also provided several more inches of legroom."
Pros: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Cons: "The pepperoni pizza wrap snack was not good."
Pros: "Premium Economy seats LHR-SAN. Comfortable, decent food, nice variety of entertainment. This flight is the best way to get from San Diego to Europe."
Cons: "The TV portion of the entertainment system didn't work, but there were enough movies to keep me occupied for the 11 hours of the flight."
Cons: "The BA crew at the check in needs improvement. BA has different standards from other carriers that make it confusing. Bag sizes for on board carry on luggage accepted by other carriers are not accepted by BA. So you can fly in with one carrier and then BA says that the bag cannot go on the flight. In a different flight our flight was cancelled and rescheduled to the next day. I have been trying to find out how to get compensated for this as it says on their website and have not been able to do that yet."
Cons: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Pros: "Excellent service and the crew was very friendly"
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Pros: "Flight crew was incredibly nice and professional. They were particularly attentive to another passenger that had food allergies. The seats were comfortable, with neck support and low back pillows. The over-intercom announcements were just enough to keep passengers aware of relevant info. There were lots of entertainment choices on the tv in the back of the seat. The first meal was really good (pasta). Thank you for a great flight."
Cons: "The boarding gate was not announced until very close to boarding time and boarding seemed a bit of a free-for-all. The second meal/ 'hot snack' of a pizza pocket was gross."
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Cons: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Pros: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Cons: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Pros: "Nice crew"
Cons: "A few peoples televisions, including my own, just stopped working midway through the flight. The crew didn't offer us much to drink (like they didn't walk around offering water enough). Also paid extra for seating which we did not get the seats I paid for pretty sure."
Cons: "Delayed and poor food"
Cons: "Everything. no one helped me with the upgrade no time due to poor customer service."
Pros: "Boarding process and crew were efficient."
Cons: "Seats were super-cramped, could not lean back to anything approaching a comfortable level, food was very ordinary, and the entertainment choices extremely limited."
Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Pros: "Nothing in specific. But good service and people."
Cons: "The kids crying"
Pros: "The staff were prompt is serving food and drinks, good selection of movies on board."
Cons: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."
Pros: "Seat selection options, easy to use online services"
Cons: "Entertainment system did not work at one of the seats on flight home. Flight was pushed off, causing it to land at 3:30 am."
Pros: "Quick and painless"
Pros: "Fantastic crew"
Cons: "Great trip"
Cons: "Heat in the plane!"
Cons: "Crew service; food and general customer service"
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Seats weren't too uncomfortable, and the crew was friendly."
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "After this I need direct flight from DXB to LAX"
Cons: "No entertainment or WiFi at all"
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Arrived ahead of schedule"
Cons: "Was seated with 2 screaming and kicking babies behind me"
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Pros: "I liked crew"
Cons: "It wasn't comfortable"
Pros: "service perfect"
Pros: "Crew was very experienced."
Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Pros: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Cons: "Insufficient arm/legroom. Limited selection of interesting movies."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Cons: "Entertainment options were great"
Pros: "Thank you and keep up the great work"
Cons: "My seat was broken"
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "The plane was clean, leaving on time, with fewer passengers there was much room and the service was surprisingly friendly for an American Airlines flight."
Cons: "The crew had a light task with the fewer passengers on board and they made the best of it... not neglecting the passengers, but definitely looking out for themselves and that was a bit obvious by creating small cabins for them to stay in using the curtains near the door exits and encouraging people to move to empty rows to clear the back rows for them to sleep on. Not bad, but just a bit obvious."
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Cons: "Overall was Great."
Pros: "Crew was great. Food was so so as usual."
Pros: "Pampered by flight crew !!!"
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "Flight attendets were great, friendly, helpful, made me feel very welcoming, it made such a great experience. Thank you."
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "Clean plane . excellent staff"
Pros: "Awesome crew. Comfortable seats. Great entertainment options. Good food."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Cons: "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Pros: "I liked the crew and I liked the entertainment, as it made the 10+ hour trip go so quickly. I was also able to sleep 1/2 the time. The crew was extremely nice. I would love to fly BA or AA or any of their partners as long as the fates are reasonable."
Cons: "I checked in online and had my seats reserved and I only had one piece of luggage to check in. In LAX, as long as I checked in for the flight on time, all I had to do in LA was go to a kiosk and check my luggage myself and give it to the people who work at the counter. The whole process took 5 minutes. However, even though I was checked in For my flight, in LHR, I was told that I still had to wait in the long line for those who needed their boarding passes among checking in tons of luggage. I was given a paper ticket lthough i already had one in my iPhone apple wallet. Besides waiting, for what I thought was a waste since I only had to check in luggage, the gates seemed so far away and the scheduling boards don't indicate right away as to what gate I need to go to. Luckily, my app told me what gate and I was hoping it was correct because I had to walk so far. Basically my gripes were with the airport and not with the flight itself. One thing bout the plane from London to lax, it seems the bigger the plane, the less legroom I had. I felt too close to the people next to me. The plane from Paris had more room."
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Pros: "Oldest system that needs to be upgraded"
Pros: "Excellent crew, food and entertainment."
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "The fare was 600 dollars cheaper booking it as an Iberian flight than the best deal I could get from AA."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"