Daily cleaning, installation of cabin HEPA filters on flights to Mobile
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Scores according to KAYAK customer reviews
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "On time"
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "The crew were so kind and professional"
Cons: "The flight delay was a pain"
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Unbearably hot!!"
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Pros: "On time."
Pros: "See above."
Cons: "Nothing. Really."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "Great price!"
Cons: "More food."
Cons: "Had to clean my seat before seating."
Cons: "The legroom is not sufficient for taller people"
Cons: "Unable to play entertainment on my compatible device."
Cons: "The terrible communication for delays and boarding."
Cons: "Feeling of being cramped"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Cons: "Pushy crowd.."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Pros: "Great service"
Pros: "Amazing entertainment selection, comfortable."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "For our delay with no information"
Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."
Pros: "The airplale MD 80 are old"
Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"
Cons: "They were late because of bad scheduling and the gate agent was rude"
Cons: "I loved everything"
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "Everything was on time!"
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "All good! Nice staff. Easy travel."
Cons: "Three gate changes and 45 minute delay. Same happened two years ago"
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "All the movies"
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "It took off on time and life was good."
Cons: "No complaints."
Pros: "Great service!"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Timing and transit time was excellent"
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Cons: "Food was horribe and no dedicated tv per seat"
Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"
Pros: "Ease of travel"
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "very good no problems.."
Cons: "all good thanks much"
Cons: "Always a problem with these guys"
Pros: "Comfortable fast trip"
Cons: "Nothing all good"
Cons: "Changed our reserved seating"
Pros: "Service was fantastic everyone so friendly."
Cons: "Nothing. It was fantastic!"
Cons: "Better snacks & more legroom"
Cons: "The cabin was very hot."
Pros: "The food was quite good actually"
Cons: "comfort level was terrible"
Cons: "The WiFi system is very slow"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "Early arrival after on time departure"
Cons: "No complaints"
Pros: "Complimentary wine"
Pros: "Nice new interior"
Cons: "3hour weather delay!"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Pros: "On time courteous staff excellent service"
Pros: "I was able to leave Burlington before the storm."
Cons: "When you travel the friendly skies, it is a cattle call. Travel is just not fun via any of the airlines. My experience was decent and that is all that I can say."
Pros: "Service was excellent and it was on time"
Pros: "Arriving in Dublin"
Cons: "Seat was cramped and uncomfortable"
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Cons: "Check in process was at kiosk was long wait"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Cons: "We requested Asian vegetarian meal but messed up. That was very pain."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "As expected."
Cons: "The landing was rough!"
Cons: "Old plane and was not clean."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "we had to pay to watch any channel."
Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Cons: "EVERYTHING WAS EXCELLENT"
Pros: "Good trip"
Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "On time."
Cons: "See first leg response above"
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "same comments as above"
Cons: "same comments as above"
Cons: "Tight aisle"
Airlines flying to Mobile have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Mobile
Masks required on board, masks provided on flights to Mobile
Social distancing seating
Middle seats unavailable to book on flights to Mobile
Testing for antibodies, testing for symptoms for flights to Mobile
Waiving of change fees. Search flexible flights to Mobile