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Book cheap flights from United Kingdom to United States (round-trip)

Airports
Origin
London
$283
only
$283
$226
only
$226
$174
only
$174
Destination
New York
$323
only
$323
$297
only
$297
$174
only
$174
Fort Lauderdale
$303
only
$303
Miami
$296
only
$296
Boston
$226
only
$226
Thu, Jan 17
STN
London Stansted
EWR
Newark
15h 30m
Mon, Jan 21
EWR
Newark
STN
London Stansted
19h 05m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Jan 25
LHR
London Heathrow
EWR
Newark
11h 55m
Fri, Feb 8
EWR
Newark
LHR
London Heathrow
21h 30m
Trip: 15 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 5 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
LHR
EWR
Okay 5.0

Pros: THE WOMAN AT THE BAGGAGE TRANSFER DESK WHO FOUND MY PHONE AND WAITED FOR ME AT MY GATE FOR 30 MINUTES TO RETURN MY PHONE. SHE WAS THE BEST!! The inflight entertainment. The pilot making up time for the one hour delay in takeoff for fog.

Cons: The plane is old and in need of replacement or total interior redo. The walk to the gate from the terminal is forever and once you are arrive there isn't anything to do but wait. The crew was OK but nothing more than doing the basics. While steerage is not expected to be comfortable a redo or new plane would make it better.

FRA
SEA
Excellent 9.3

Pros: I like the cree

Cons: Nothing

FRA
CAI
Excellent 10.0

Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!

Cons: Nothing!

BHX
FRA
Good 6.6

Pros: The staff upon checking in were very polite and courteous.

Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

LHR
EWR
Mediocre 3.6

Pros: The flight attendants were good - they run a tight ship, both from a safety perspective and looking out for the passengers. That said, they should have allowed me to move to any open seat, except first class, to accommodate any passenger with broken equipment at the seat they selected.

Cons: This old plane had broken seats with broken entertainment equipment. After changing seats twice, my ultimate seat still had a loud buzz in the sound system. The flight attendants should be allowed to seat an inconvenienced passenger in any open seat in the event of broken equipment. Space in the seats was ridiculously tight for a 7 hr international flight.

Mon, Feb 4
LGW
London Gatwick
EWR
Newark
11h 25m
Thu, Feb 7
EWR
Newark
LGW
London Gatwick
10h 25m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Fri, Feb 8
LHR
London Heathrow
BOS
Boston Logan International
30h 25m
Mon, Feb 11
BOS
Boston Logan International
LHR
London Heathrow
29h 05m
Trip: 4 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,491 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
LAX
ZRH
Excellent 9.0

Pros: The food was delicious, the staff was wonderful. Entertainment was awesome.

Cons: The leg room or seat closeness.

NBO
DAR
Okay 5.3

Cons: To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya

BUD
ZRH
Mediocre 2.0

Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.

BOS
ZRH
Good 6.0

Pros: Flight was on time. Friendly crew and professional.

Cons: I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable.

ZRH
ARN
Excellent 10.0

Pros: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.

Cons: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.

Wed, Feb 20
LGW
London Gatwick
MIA
Miami
14h 00m
Thu, Feb 28
MIA
Miami
LGW
London Gatwick
13h 35m
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 2,683 reviews
Overall
7.2
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.3
Food
6.5
MAD
ZRH
Excellent 10.0

Pros: Friendly and the seats were more comfortable I think.

MAD
MIA
Good 7.3

Pros: Crew was nice and dreamliner is very conforable

Cons: New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs.

JFK
MAD
Mediocre 2.0

Pros: Unfortunately there is not one positive thing I can say

Cons: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

BCN
MAD
Excellent 10.0

Pros: All

MAD
ASU
Mediocre 2.6

Cons: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Sun, Jun 9
LGW
London Gatwick
JFK
New York John F Kennedy Intl
30h 56m
Thu, Jun 20
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Trip: 12 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 143 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LGW
JFK
Mediocre 2.0

Cons: No tv at all

LGW
JFK
Excellent 9.0

Pros: The space on the flight

LGW
JFK
Mediocre 2.0

Cons: Many cancellations and airline lost my luggage

LGW
JFK
Excellent 10.0

Pros: Meals, crew, movies

Cons: N/A

LGW
JFK
Excellent 10.0

Pros: See above, ditto.

Tue, Mar 12
LHR
London Heathrow
EWR
Newark
10h 30m
Tue, Apr 2
EWR
Newark
LHR
London Heathrow
7h 20m
Trip: 22 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,975 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
MAD
BRU
Mediocre 2.3

Pros: The food was okay but thats the best thing I can say.

Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

VIE
BRU
Okay 4.0

Pros: Nothing really

Cons: Late boarding, had to check the bag, had to wait forever when landed in the plane

BUD
BRU
Okay 4.3

Cons: Flight delays is a constant problem with this company

BRU
MRS
Excellent 10.0

Pros: Food and a good cabin crew on Brussels Air.

Cons: No complaints

EBB
BRU
Excellent 8.0

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Sat, Jan 26
LHR
London Heathrow
EWR
Newark
13h 20m
Tue, Jan 29
EWR
Newark
LHR
London Heathrow
7h 05m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.4
Food
7.5
LHR
EWR
Excellent 8.3

Pros: Very friendly crew.

Cons: Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

LHR
EWR
Excellent 8.0

Pros: The flight was quick, food good, crew friendly. we landet earlier than expected.

Cons: This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage.

LHR
EWR
Excellent 10.0

Pros: Everything

Cons: Nothing

LHR
EWR
Okay 4.0

Pros: Reasonably on time. Food and service were passable.

Cons: Very old plane, the entertainment system was awful. Wifi did not work at all.

LHR
EWR
Good 6.0

Cons: I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off.

Tue, Mar 26
LHR
London Heathrow
LGA
New York LaGuardia
14h 09m
Tue, Apr 2
LGA
New York LaGuardia
LHR
London Heathrow
10h 25m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,322 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
MIA
YYZ
Excellent 8.3

Cons: Overhead luggage compartment in business class was poor

YVR
MEL
Excellent 10.0

Pros: Very good. No issues

YUL
DEN
Good 7.0

Cons: Terribly small seats

YYZ
YVR
Good 6.6

Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.

Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.

YYZ
FCO
Excellent 9.6

Pros: Very smooth flight. Nice 787

Cons: Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!

Thu, Jan 31
LGW
London Gatwick
FLL
Fort Lauderdale
9h 40m
Tue, Feb 5
FLL
Fort Lauderdale
LGW
London Gatwick
8h 10m
Trip: 6 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 31 reviews
Boarding
5.7
Comfort
5.9
Crew
6.3
Entertainment
6.1
Food
5.0
JFK
LGW
Mediocre 2.3

Pros: Nothing

Cons: Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.

LGW
AUS
Good 6.0

Pros: Flight attendants very friendly

Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

LGW
JFK
Mediocre 3.3

Pros: NOTHING!!!!!!

Cons: I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

JFK
LGW
Good 6.3

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

JFK
LGW
Good 6.0

Pros: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Cons: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Sat, Jan 12
STN
London Stansted
EWR
Newark
15h 30m
Sun, Jan 20
EWR
Newark
STN
London Stansted
14h 10m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Jan 10
LGW
London Gatwick
BOS
Boston Logan International
15h 40m
Thu, Jan 17
BOS
Boston Logan International
LGW
London Gatwick
22h 45m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 1
STN
London Stansted
EWR
Newark
15h 30m
Mon, Feb 4
EWR
Newark
STN
London Stansted
22h 35m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 15
LHR
London Heathrow
BOS
Boston Logan International
11h 20m
Tue, Feb 5
BOS
Boston Logan International
LHR
London Heathrow
21h 30m
Trip: 22 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,491 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
HKG
ZRH
Mediocre 2.0

Cons: they cancelled letting me fly

ZRH
ARN
Excellent 10.0

Pros: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.

Cons: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.

ZRH
BOS
Excellent 10.0

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

ZRH
DUS
Excellent 10.0

Pros: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.

ZRH
DXB
Excellent 8.0

Cons: Pleasant overall experience

Thu, Jan 17
LGW
London Gatwick
EWR
Newark
11h 25m
Mon, Jan 21
EWR
Newark
LGW
London Gatwick
10h 25m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Mon, Feb 18
LGW
London Gatwick
FLL
Fort Lauderdale
10h 05m
Thu, Feb 28
FLL
Fort Lauderdale
LGW
London Gatwick
8h 20m
Trip: 11 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 12 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
PIT
ORD
Excellent 8.0

Pros: The plane left on schedule.

Cons: I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left.

LGW
FLL
Excellent 8.6

Pros: Actual room in coach

Cons: Corination chicken

LGW
FLL
Mediocre 2.3

Pros: I like that I got to my destination safely

Cons: That plane was filthy, the food was horrible, my luggage was lost and searched and gifts were ripped open. And at both airports Gatwk.UK and Ft L. Florida British Airlines had the worst most disorganized "Pop Up " type system. I hope I never fly the airline again. It's a lot of money to spend for such an antiquated system.

LGW
FLL
Okay 4.0

Pros: did not get notification about early flight departure, I do not expect great airline food but the food was TERRIBLE ! Staff was not informative about much nor did they serve with a 'smile"

Cons: see other note

LGW
FLL
Excellent 8.0

Pros: Pleasant and efficient

Cons: Flight delay - but that is not always under airline control.

Sat, Mar 9
LHR
London Heathrow
EWR
Newark
8h 30m
Sat, Mar 16
EWR
Newark
LHR
London Heathrow
22h 30m
Trip: 7 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.4
Food
7.5
VIE
FRA
Excellent 8.3

Pros: I like the food and servise

SJJ
VIE
Okay 4.4

Cons: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.

LHR
EWR
Excellent 10.0

Pros: The service on board was fantastic. The flight was very smooth.

LHR
EWR
Excellent 8.3

Pros: Very friendly crew.

Cons: Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

LHR
EWR
Excellent 10.0

Pros: Everything

Cons: Nothing

Thu, Jan 17
LGW
London Gatwick
MIA
Miami
14h 00m
Sun, Jan 27
MIA
Miami
LGW
London Gatwick
13h 40m
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 2,683 reviews
Overall
7.2
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.3
Food
6.5
JFK
MAD
Okay 4.3

Pros: All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez

TFN
MAD
Good 6.6

Pros: Crew very pleasant and professional. Priority boarding worked very well

Cons: Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle.

AMS
MAD
Okay 4.0

Cons: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

BCN
MAD
Excellent 10.0

Pros: All

JFK
MAD
Mediocre 2.0

Pros: Unfortunately there is not one positive thing I can say

Cons: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Fri, Feb 1
LHR
London Heathrow
EWR
Newark
10h 35m
Thu, Feb 7
EWR
Newark
LHR
London Heathrow
7h 10m
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,975 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
EBB
BRU
Excellent 8.0

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

ACC
BRU
Okay 4.0

Cons: poor customer service.

MAD
BRU
Mediocre 2.3

Pros: The food was okay but thats the best thing I can say.

Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

BRU
MRS
Excellent 10.0

Pros: Food and a good cabin crew on Brussels Air.

Cons: No complaints

TLV
BRU
Mediocre 2.0

Pros: Nothing

Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Thu, Apr 11
LHR
London Heathrow
EWR
Newark
12h 20m
Tue, Apr 23
EWR
Newark
LHR
London Heathrow
28h 40m
Trip: 13 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 5 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MUC
JFK
Excellent 9.3

Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.

Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.

BOS
MUC
Excellent 9.3

Pros: Smooth quiet flight.

Cons: Mac and cheese isn’t what I was expecting for vegetarian.

FRA
CAI
Excellent 10.0

Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!

Cons: Nothing!

LHR
EWR
Okay 5.0

Pros: THE WOMAN AT THE BAGGAGE TRANSFER DESK WHO FOUND MY PHONE AND WAITED FOR ME AT MY GATE FOR 30 MINUTES TO RETURN MY PHONE. SHE WAS THE BEST!! The inflight entertainment. The pilot making up time for the one hour delay in takeoff for fog.

Cons: The plane is old and in need of replacement or total interior redo. The walk to the gate from the terminal is forever and once you are arrive there isn't anything to do but wait. The crew was OK but nothing more than doing the basics. While steerage is not expected to be comfortable a redo or new plane would make it better.

FRA
SEA
Excellent 9.3

Pros: I like the cree

Cons: Nothing

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