Cons: "The seats are small with very little leg room"
Pros: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Cons: "Email updates before flight! Not a single email sent!!"
Cons: "The seats in coach are incredible small and the seats reclines way to far."
Pros: "The crew was amazing"
Pros: "Food"
Cons: "Seat confort"
Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."
Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Cons: "Seat would not recline. Long fight cramped 27B"
Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Cons: "The flat bed is narrow and VERY hard."
Pros: "Everything! Very professional, great food"
Pros: "Seats a bit tight"
Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Pros: "Flight crew were great"
Cons: "In flight entertainment was Byzantine"
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Pros: "Nothing."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Cons: "The headset outlet is still the old one, so you can't use your own ."
Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Pros: "Nice staff"
Cons: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Pros: "The punctuality."
Cons: "The food was not up to the mark."
Pros: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Cons: "I wish the seats were more comfortable"
Pros: "Good food, friendly staff"
Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Cons: "I had a lot damaged luggage!"
Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Pros: "Spacious and good food"
Pros: "The crew was lovely."
Cons: "The seats were very cramped."
Cons: "Narrow feeling seat"
Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."
Pros: "No delays at all. Couldn't ask for more."
Cons: "Screaming babies."
Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"
Pros: "Food was good and flight crew was very kind and helpful!"
Pros: "Doing a fantastic job keep on"
Cons: "Everything"
Cons: "My name wasn't on the flight. I lost my seat."
Pros: "Crew"
Cons: "Waiting so long in the security check line. Food could be better."
Pros: "Quick and courteous service"
Cons: "All the confirmation emails I received for this ticket purchase included erroneous instructions on who to contact for help with my seating assignments. All communication pointed me to Swiss website. Even after creating an account in Swiss I was unable to get or buy better seats. I called the site where I bought the tickets for help- they clearly lied to me. I was told that they had reserved an isle (they could not sell me an upgrade- I would have gladly paid for a seat up front), but when I arrived at the Swiss counter in NY my seat assignment was middle/middle. I was unable to reach Swiss phone reps due to limited hours of service. I did Post on the Swiss Face Book site as per Swiss air website instructions. I also emailed social support help- I received no reply. gate agents were helpful with the first leg, but had no ability to help with the second - sent me to Geneva hopeful I could be helped there."
Pros: "Your crew was excellent and attentive. Nice difference from most US domestic airlines"
Pros: "Crew were courteous and competent."
Cons: "No leg room; no head room when seat in front was reclined. Very uncomfortable. Food was also mediocre; expected better from a non-US carrier."
Cons: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Pros: "Awesome food. Comfortable seats. Nice crew"
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Pros: "Food was great! Crew was excellent and I loved entertainment choices!"
Pros: "The staff member who checked me in was very friendly"
Cons: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Pros: "Friendly crew. Plane well maintained"
Cons: "Delay, poor boarding"
Cons: "Connecting flight From plane to the gates"
Pros: "Service and bag policy"
Cons: "The house food"
Pros: "Everything from boarding to disembarking was good."
Cons: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pros: "The landing"
Cons: "The crew nasty stwarts"
Pros: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Cons: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Cons: "seats a bit tight"
Pros: "Service was excellent Food was delicious..."
Cons: "Everything was perfect..."
Pros: "Best food ever on plane"
Cons: "The flight was delayed leaving NY"
Pros: "Comfort zone"
Cons: "Food"
Pros: "Worst"
Cons: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Pros: "The experience was great."
Cons: "Everything was good the service, the staff was professional."
Pros: "Everything was great. Service. Very comfortable. The staff was great"
Cons: "N/A"
Pros: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."
Pros: "the staff was so polite and helpful thank you"
Cons: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Pros: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Cons: "Less legroom than others. Small drink proportions."
Cons: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Pros: "The flight and in-flight services were good."
Cons: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."
Pros: "Good food and service"
Cons: "Boarding very disorganized. Messy."
Pros: "Nothing"
Cons: "Flight was canceled"
Pros: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Cons: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Pros: "The best flight ever!"
Pros: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "The only thing I liked on his flight was the food"
Cons: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Pros: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Cons: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."
Pros: "Food service was ok"
Cons: "My seat was uncomfortable for an 11 hour flight with a 1 hour delay, the stewardess didn't address my issues, initially the foot rest didn't work and the guy behind me wouldn't allow me to push seat into recline position. They also lost my luggage but was found a day later."
Pros: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Pros: "Amazing service ! Great food! Great amenities ! Very clean!!"
Cons: "Nothing"
Pros: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Cons: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Cons: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pros: "Everything except the checking in process"
Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "You canceled my trip"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "The boarding process was well organized and fast."
Cons: "We were unable to fly this trip."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "nothing"
Cons: "Flight got delayed 9 hours."
Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"
Cons: "Wish we’d had a bit more legroom"
Cons: "We never got on that flight!"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Food was great."
Cons: "Entertainment was frustrating"
Pros: "They were nice"
Cons: "They were good"
Cons: "Sold me upgraded bulkhead seat and emergency row on way back. But given regular seats for both flights. Plane change on one flight and they upgraded family to exit row for other. No acommodation from flight attendants. They did offer empty "upgraded" premium economy seats for extra $300 on top of what I already paid. seats so narrow & thin (to squeeze more seats In), my hips hurt for final 3 hours. Miserable experience. Lufthansa fails in customer service."
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Seats on airplane from Frankfort to Cairo"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "Flight attendants, food, drinks and space."
Pros: "Food"
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Cons: "Flight delayed by about an hour"
Cons: "bad weather, not your fault"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "Seats were not comfortable even in business"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Pros: "The entertainment choices were excellent"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Cons: "It was too cold on the plane."
Pros: "Nothing"
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "The flight was on time. The plane was clean. The temperature in the plan was good."
Cons: "It was a little more turbulent than I expected."
Pros: "Comfortable seats with entertainment screens for everyone and friendly staff."
Pros: "Flight crew very kind and helpful"
Cons: "Delayed. Missed connection."
Pros: "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
Cons: "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
Pros: "That we got there"
Cons: "Crew stern and harsh."
Pros: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Cons: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Pros: "Direct"
Cons: "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
Pros: "Quiet"
Cons: "Nothing"
Cons: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"
Cons: "Close to a 4 hour delay. No explanation."
Pros: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Cons: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
Cons: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Pros: "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
Cons: "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
Pros: "That at least, the plane eventually did take off and landed safely."
Cons: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Cons: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Cons: "There was absolutely nothing that I found to complain about"
Cons: "They cancelled the flight after we were on the runway."
Pros: "Nothing"
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Pros: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Pros: "In flight movies were clutch"
Pros: "Flight was on time."
Cons: "No hot beverage was served."
Pros: "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
Pros: "On time and quick and simple"
Pros: "It was on time and they served drinks."
Pros: "Efficiency, comfort"
Pros: "Short flight"
Cons: "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
Pros: "The guy who gave me the boarding pass was very nice and helpful"
Pros: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
Pros: "Entertainment and comfort of seats"
Cons: "The crew was very rude and not helpful"
Pros: "Prompt, efficient and friendly."
Pros: "Smooth flight"
Cons: "Some of the crew is not friendly."
Pros: "Flight is comfortable."
Cons: "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Pros: "The crew was amazing"
Cons: "Nothing"
Pros: "Comfortable sheet."
Cons: "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
Pros: "Nothing"
Cons: "AC Ticket attendants were unbelievably rude."
Pros: "Left on time, arrived on time."
Pros: "Pilot kept in good communication with passengers"
Cons: "Crew was a bit stern and not as friendly as could be"
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Cons: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Cons: "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
Pros: "- Friendly and helpful crew - No turbulence - No major concerns"
Cons: "- Flight was delayed for over 20 minutes"
Pros: "Quick flight, made great time."
Pros: "This was a full-size jet, and the seats were more comfortable than those on the regional jet."
Cons: "Boarding took forever. Leaving the gate took forever. Dude next to me was crazy rude to me and the flight attendant."
Cons: "The seats were very cramped and the cabin was very hot for the entire flight to the point I couldn't sleep."
Pros: "Crew was fine and movies, that was it"
Cons: "We started by boarding plane, we sat on plane for nearly an hour before we had to get off due to maintenance. We sat in airport for another hour, got back on and had to wait another hour to take off. Such an uncomfortable experience knowing the plane was down. Horrible time."
Pros: "Organized crew"
Cons: "Travel delay was a bummer and landing was felt like a huge bounce and skid. Not sure if that was unavoidable due to weather or a hiccup so to speak."
Pros: "Once aboard, everything except the staff and entertainment sucked. Will never fly United again."
Cons: "Seat are horrible. I moved to the back of the plane because even that was better than being stuck in my assigned seat. The food was yuck. Once served, the plane went dark. A crappy sandwich was served mid-flight. 90 minutes before landing at approx 2pm local time, we were served breakfast. WTF?"
Cons: "I was lead to believe I was booking a flight on lufthansa. It turned out it was United in a confirmation email a few weeks following the purchase. Then 24 hours prior to boarding, a notification comes in that I am flying Air Brussels. This leaves me with confusion - which airport terminal to go to, where to check in, who to call, etc. When I finally arrive to the airport at JFK, I find there is no Air Brussels Check in and that I need to go to United. But United no longer operates out of JFK, so I was finally directed to the British Airways terminal to check in with Eurowings. The flight was supposedly a Eurowings flight in collaboration with Lufthansa and United but operated by Brussels Airlines. I’ve never before experienced this miscommunication and confusion with one single flight, especially in my home country. When I booked the flight, it was quite clear it was Lufthansa and I paid Lufthansa prices. I was very disappointed overall with the experience leading me up to boarding time and had I known it was not a Lufthansa plane and crew, I would not have booked it. I hope you can I understand my frustration as this was poorly communicated and manasged and was quite misleading from the start. I would appreciate some compensation or recognition for the confusion as I will no longer be using Kayak or third party booking sites due to the way this was handled. I am a loyal Kayak user, but this was just too much and nothing like I’ve ever experienced before."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Cons: "Baggage did not make the connecting flight. Their baggage service is poor. Didn’t receive my 2 bags until 10:30pm the next day."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "On time schedule!"
Cons: "I wasn't able to make the flight and the ticket agency refused to offer me a refund."
Pros: "Everything was wonderful thank you so much"
Pros: "Redirected me y a later one way flights fee hours later Not so bad"
Cons: "Got to the parking an hour and a half early Got to terminal an hour early. Missed my flight by 10 minutes"
Cons: "I purchased my ticket in March with seating assigned to me and then when I travel from Chicago to San Jose my seating was changed and I had to sit back in the 22nd row now I walk with a cane and so this is very was very painful for me, my itinerary said that my seating was row seven for the whole trip but when I got ready to fly home from Chicago to San Jose to- day ,so I was very uncomfortable. I did not know my seating had been changed."
Pros: "Nothing"
Cons: "Everything!!!"
Pros: "We were on time"
Cons: "The annoying person next to me"
Cons: "Not great customer service, I get the feeling that some of the flight attendants "just don't care". Trying to watch movies on your own device just doesn't work. Movie hangs every five minutes or so."
Cons: "Flight delayed since the aircraft needed to get oil changed. Passengers were made to board and wait for this routine maintenance."
Cons: "We requested Asian vegetarian meal but messed up. That was very pain."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "But as far as I know, nobody was beaten up by your goons. From now on, I will fly United only as a last result."
Cons: "Firat flight wver. Age 28. Lots of turbulence. 4 hour delay with no explanation"
Pros: "Due to a computer error there was a slight delay on take off. However, the flight crew bought us a tasty beverage for the inconvience. Kudos to the flight attendant as she had a short amount of time to provide our service and did a wonderful job. Thank you."
Cons: "Nothing."
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Pros: "Poor. They forced me to check my luggage bag and now it is broken."
Pros: "They were kind enough to hold the flight as it was the only one today to Tucson!!"
Cons: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Pros: "Nice wifi, very comfortable and good crew"
Cons: "Food choices"
Pros: "Very nice crew. Kept us all up to date all the time."
Cons: "Delayed"
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Pros: "not to mention non existent entertainment. TV never worked no.map. no interesting info from pilot unlike last pilot we'd had on this flight who'd given us great information on our flight. no apologies. we were told about 50 tvs were out on the flight. the chicken meal was delicious pasta awful (we shared because of that). the couscous salad which lady flight had been super this time was too spicy for us much less if we'd bought a child. if this is the positive ... we got there safely and the boarding was better than sometimes."
Cons: "see above. united which ran this flight more intent on telling you what you can't do than making it a pleasant flight. no entertainment. 75 per cent of food was inedible. will be looking at Ba in future or Virgin despite being United mileage plus members. how about some customer service training?! as a repressed brit living in us I'm not normally a picky passenger. but a smile? sorry the movies aren't working? hi? just the greeting over the intercom makes you feel as if you are an inconvenience. not friendly skies thus time. put off."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Pros: "STEWARDESS GAVE ME FULL CAN OF JUICE"
Cons: "2 HOUR DELAY CONDESCENDING REP AT TICKET COUNTER"
Cons: "Airlines asking the economy customers to upgrade the seats . Without the upgrade they are giving random seats numbers to the family"
Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Cons: "Nothing"
Cons: "Almost a 4 hour delay. Good weather across the country so this was clearly Uniteds problem."
Cons: "Very rough landing ."
Pros: "The staff was nice"
Cons: "There isn't anything I would say that I didn't like. I just would have to say it was overall a good experience"
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "The costumer service at Denver international airport was great."
Pros: "It was on time."
Cons: "I offered to check my roller board because the overhead storage appeared completely full, but the flight attendant just shoved things around and shoved my bag in. In the process it got damaged."
Pros: "I like that the flight was quick and convenient!"
Cons: "There should have been free entertainment considering the short length of the flight. There was no beverage service."
Cons: "Had to go through the boarding process twice due to molding in the passenger area that needed to be glued. Perhaps an inspection could have been made prior to boarding?"