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Cons: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"

Pros: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Cons: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."

Pros: "TK is terribte during the Turkey coup attempt"
Cons: "Terrible"

Pros: "The flight was good. The boarding was appalling."
Cons: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."

Cons: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"

Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"

Pros: "Boarding was on time and departure as well."
Cons: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."

Pros: "Movies selection and food was great"
Cons: "I was sitting in a row with 4 year old and her mother. It wasn't comfortable for them and for me at all, as the child was moving and talking constantly. Well, it's kid, I understand. But as I was going to use restroom I noticed that there was about 6-8 rows where there was only 1 person in 3 seats. Share and spread the space"

Pros: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."

Pros: "Sitting was small"

Pros: "Thank u very much!!!"

Cons: "They always ran out of food options."

Pros: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Cons: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."

Pros: "Good food & service."
Cons: "Extremely cramped seating with inadequate space between knees & seat in front making the trip unnecessarily uncomfortable."

Pros: "The food, entertainment, friendliness, cleanliness (scents in the bathroom!)."
Cons: "Extremely little space in the cabin (economy). You are overdoing it with cramming people in. I will likely not fly Turkish Airlines again, even if it's less expensive, but 9 hours in a tiny space was too much. The announcements (in English) were not understandable and insufficient. We were 2 hours delayed without explanation. Many people worried about their connections, so advice on that would have been helpful."

Pros: "The food, the crew...everything!!!"

Pros: "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."

Cons: "For example the menu has fish or chicken but majority of passesengers did not have chance to get fish due to the limited number. Other than everything was great"

Pros: "Unnecessary delays, very rude and inconsiderate crew, both inflight and at the Istanbul Airport. They provided no accommodations for those that missed connections and had very poor organizations. Also, as a physician that was called to a medical emergency on the flight, I received not even a thanks. Also, they were very delayed in getting the medical supplies to us physicians and requires ID prior to opening the emergency kit which definitely delayed care!"

Cons: "Delays, inconsiderate crew, poorly managed medical situations, no hotel accommodations with prolonged flight delays, poor communication to passengers"

Cons: "the 7 hr delay and having to wait in line for 2 hrs to rebook in stead of being able to call a number."

Cons: "Was horrible, I felt like I was sitting in a back seat of two door car with no space for 9 hours and no way out, I refuse to fly Turkish ever again pay the extra $500 to fly with Emirates it Qutar well worth it than this place, food was discusting they shouldn't be a air line PIA is better"

Cons: "I miss my flight from Istanbul to sofia due a technical issues leaving JFK International Airport from NY and no one was waiting for us to make sure we can get to our connect fligt on time. Thank you Turkish Airlines for letting me stay 11 hours on your stupid airport and missing one day of may vacation. I will never ever again flight with you!"

Pros: "Top notch"

Cons: "The seats were close together and I felt crowded"

Pros: "Great movie selection. Some of the staff ( only some ) are really nice."
Cons: "Turkish airlines must have tried hard to squeeze in a few extra seats. Legroom used to be little but manageable. Now it is just painful. Also the food or service is not what it used to be."

Pros: "Cheap"

Pros: "Everything good"

Pros: "Served us a meal and snack, which is much appreciated. Both were quite good for airplane food. Smooth flight. Excellent entertainment. There were actually QUALITY movies to watch, which made the time go by fast."
Cons: "It seemed difficult to get the attention of a stewardess for another drink. I guess I could have hit the button calling for someone, but I always feel like too much of a diva by doing that."

Pros: "great experience! I will highly recommend Turkish Airlines! Loved the slippers! Great food!"

Pros: "Movie selection was good"
Cons: "Tthe seats and surrounding space was small. The food was bad."

Pros: "Everything"

Pros: "The food is really good, they still are trying to do airline travel like it used to be - with great service and proper meals, menus and snacks. Lovely staff too."
Cons: "Inadequate space for rollie luggage - most compartments don't accomodate - and the flight attendants became frazzled as time went on - sometimes they were rude when you asked for water or a soda - I think because they would be coming by with a drinks cart in a second, but we don't always know that."

Cons: "Two women fight over space the entire flight and the flight crew were indifferent about it."

Pros: "Good experience flying the airline including: Checkin process including securing me the last exit row seat Boarding went quickly Meals were plenty and good - also had a menu Provided a personal case with things like socks etc Connection was smooth for me Customer service in general was good"
Cons: "Only negative experience was that I had a connecting flight with a small window (1 hour) in Istanbul and my bag didn't make the same flight as me so I was without it for a half day. However they handled the situation well - knew where my bag was, sent it on the next flight and delivered it to my hotel so it wasn't too inconveniencing."

Pros: "Food was good"
Cons: "Crew could have been friendlier. Also they should come around more often for trash collection"

Pros: "Very pleasent crew, yummy foods and excellent trıp"

Pros: "Seat was private, comfortable, accommodating. Service was really great, food was delicious. totally nice flight."
Cons: "It took a bit long to get a drink on the flight (over two hours) but that is probably because it's not really in the Turkish religious culture to drink ... other than that, it was a beautiful flight!"

Pros: "good food"
Cons: "seat spacing too crowded"

Pros: "Food and service"
Cons: "I wish there was a wife"

Pros: "Nothing"
Cons: "That every person we spoke to since getting notification the original flight was delayed lied to us and misled us and failed to help us. Our vacation was completely ruined by booking with this airline."

Pros: "simply everything was excellent"

Pros: "Greatly flight attendants --- if you don't mind being treated nicely after being treated like dirt on ground Greatly flight attendants --- if you don't mind being treated nicely after being treated like dirt on ground"
Cons: "Flight delayed, gave the wrong gate info in Istanbul and no one bothered to post any signs. Unhelpful and rude staffs on the ground. Asked for help and they treated you like dirt. They decided to close the gate early and we missed our connecting flight which put us 12 hr stuck in the airport. Horrible horrible Istanbul airport and ground support sucks. Period."

Pros: "Nothing really!"
Cons: "Nothing to mention!"

Pros: "Excellent TV Screens"
Cons: "Row 30 had very little leg room. It felt like we had 30 inch pitch."

Pros: "Turkish Delight-ful"
Cons: "Cabin temperature rather warm during transatlantic flight"

Pros: "Everything went smoothly. No lost bag. Food. Crew spoke English unlike on Aeroflot. Flight didn't change gates without notice(again unlike Aeroflot). Turkish flights left 30 minutes late but arrived on time, so did not feel rushed to catch connecting flights."
Cons: "Food was mediocre. Ticketing crew were mediocre as well. Reassurance that my checked in bag would make it was half-hearted and non-committal when I asked."

Pros: "The crew was nice."
Cons: "By far the strangest plane I've ever flown on and definitely not what you expect for a long international flight. The seats were so close together and the aisles were really narrow. It was like taking a spirit airlines flight for 10 hours. I later flew domestic on Turkish airlines and that flight was much better."

Pros: "Flight was on time. The crew was very courteous and helpful. Good selection of movies."
Cons: "I'm tall, so the seats did not have a lot of leg room in economy."

Pros: "Free movies and plenty of food"
Cons: "Would have liked to been able to afford better seats"

Pros: "Everything was great !"
Cons: "Seats to small and no leg room, inconsiderate passengers in front of us caused even more seat discomfort ."

Cons: "Let us board, then flight was delayed. Sat on tarmac 2 hours. Didn't offer any snacks. Dinner options were poor."

Pros: "Great in flight entertainment. Everyone was nice and friendly, I had an extra seat, and I loved being able to charge my phone"
Cons: "Nothing comes to mind!"

Cons: "Lost my luggage for two days. No compensation given. my seat in row 12 had no working entertainment and seat did not decline."

Pros: "TRANSITION IN BOARDING INTO DUBLIN TO USA LITTLE CONFUSION WORRY ABOUT BOARDING ON TIME"

Cons: "Size of main course food portion. For a tiny bird. Not to mention the size of snack before landing- such an unpleasant joke( food hiden in such a big box, but once you opened there was a tiny muffin with a sip of orange juice) Cmon guys you can give it more. A simple sandwich with cup of tea/coffee would be a much better and sophisticated option. Comparing to competition you are behind."

Pros: "Friendly efficient crew. Blankets and pillows immediately provided and an extra blanket provided when requested."
Cons: "Wish there were standard headphone jacks available. The sound quality was extremely poor from the headphones provided."

Pros: "The seats are comfortable and the movie choices were excellent, Both flights were on time."
Cons: "Waited at ORD for 45 minutes for flight check in desk to open. Process should be automated or at least the desk occupied for airports with long TSA lines. I did request decaf coffee and never saw the stewardess again. Precheck was a waste of time. Our group had to wait in line for our baggage tags because online system not coordinated with system in airport. The crew member I had in my aisle, on the return flight, was abrupt! Dinner tray delivery and pick up was slow, at least an hour after receiving the tray. Crew member offered me tea or coffee and assumed I did not want my sandwich when I responded no to those two choices. Crew seems to be distressed when water is requested."

Pros: "I discovered on this flight that the pulldown tables can support my body weight, so I was able to comfortably sleep with my bead buried in my sweater while leaning on the table thing. Cool deal!"
Cons: "Had to wake up from the good nap to land the plane."

Pros: "Entertainment and the dinning."
Cons: "Entertainment was a bit old thought and the snacks were a poor"

Pros: "Crew was very helpful on land and on the plane. Very supportive and helpful."

Cons: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."

Pros: "The food was actually tasty but we didn't get enough beverages to stay hydrated during the flight."
Cons: "My screen didn't work and the crew was rather rude about it and never fixed it. The seats were way too close together, which is to be expected but when the seat in front of me went back, I couldn't move at all and I'm not a big person. We weren't served water/beverages but once on the flight."

Pros: "On time flight, no problems."
Cons: "Seats more cramped than would be ideal for a trsnsatlantic flight."

Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."

Cons: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."

Cons: "No food or even water boarding on time but delayed for no reason"

Cons: "Feels dated and needs new energy with better food and atmosphere"

Pros: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."

Pros: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Cons: "Seats were a little tight."

Cons: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"

Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."

Pros: "Polite crew and on time as scheduled"
Cons: "No breakfast offer"

Pros: "Very comfortable Transfer in Dublin very easy Everyone very helpful"

Cons: "No free alcohol on an international flight?!?!"

Cons: "Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours"

Cons: "Too cold on the plane"

Pros: "Why are they flight atendants. So nasty"

Pros: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Cons: "Seats still suck."

Cons: "That the brekfast was not served"

Cons: "Lack of leg room, I know it's the safe in economy on all airlines, but it's tough!"

Cons: "On the MIA-DUB flight, my headset/entertainment would keep losing sound. On the DUB-BRU: the flight was almost an hour late. They could have at least given free coffee or water to all of us in Economy."

Pros: "The flight was delayed by a little over an hour, but the pilot managed to make up some time. Airplane was clean enough and crew was friendly."
Cons: "No free coffee"

Pros: "Flight crew was great."
Cons: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."

Pros: "I liked that we got dinner and breakfast included and that food was actually tasty."

Pros: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Cons: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"

Pros: "Flight was not full"
Cons: "My bags are lost and no one is helping me I'm very frustrated ."

Pros: "The biz class seat was good."
Cons: "Disorganized / messy check-in."

Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"

Pros: "Great crew food was good timely and professional."
Cons: "Need headphone adaptors. Airline headphones terrible."

Pros: "Clean plane & bathrooms"
Cons: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"

Cons: "Our flight was cancelled without a reschedule"

Pros: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."

Cons: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."

Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."

Pros: "It was a full flight and the attendance were friendly and attentive."

Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "Headphones"

Pros: "Good movie selection, not bad food,"
Cons: "Flight arrival time, not a fan of the red-eye."

Pros: "Comfortable flat seats. Nice staff"
Cons: "Nothing"

Pros: "I loved the idea of the aurora lights inside the plane : what a great effect and a nice idea ! Same for the other decorations: elfs Thanks for the hot chocolate and the cookie for Xmas."

Cons: "Was not offered or it was not made clear when food was being sent around for sale"

Pros: "Everything ran smoothly and quickly. The crew was really nice, and routinely checked in we neede something. I did not have any food. I bought a beer but it was too dark for me"
Cons: "The seats were a bit uncomfortable for me because of my bad back."

Pros: "Flight was not full, comfy. Nice crew. I didn't eat but you could buy stuff"

Pros: "Not much"
Cons: "They made us walk to the terminal on a snowy stormy early morning."

Pros: "Overall it was an ok experience but there are no frills whatsoever. No food. No water. Very small seats. No upgrades."

Pros: "Comfortable waiting area comfortable seats Friendly flight attendants Quiet so we could nap on the overnight flight Smooth flying"
Cons: "No food offered No entertainment offered"

Cons: "It was so hot on board that 3 of us had to strip down to tank tops with no shoes or socks and still hot. The stewardesses were nowhere to be found. Had to call to get them. On a 6 hr flight you'd think they'd be more present. Only asked once if I'd like something to drink and never asked about food."

Cons: "The tv screen on the seat in front of me was broken and barely responsive"

Pros: "Had the worst seat on the plane - last row next to the bathroom and crew storage. No leg room and the flight was completely full. Crew kept bumping into me without apology. Awful flight. Never flying Icelandair again."

Pros: "Clean and pleasant"
Cons: "Poor food service."

Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."

Cons: "The terminal at JFK was a nightmare. Crowded. Overheated. Filthy. And no electrical outlets anywhere."

Cons: "we were late (can't tell if we left late or just arrived late, was sleeping), however connecting flights were 'held' (don't know what happened however we all seemed to have made the connecting flights)."

Pros: "Free food box for kids."

Cons: "Should feed folks on the flight, even a snack."

Pros: "Lots of room, nice blankets, clean plane."
Cons: "Had to pay for food for a flight over 5 hours. Only 1 free beverage."

Pros: "On time"
Cons: "Very little space, no confprt Had to buy food on a very lpng flight. Movies were very old with little choice."

Pros: "Cleanses"

Pros: "I got to my destination safely"
Cons: "I paid a ridiculous amount for it"

Pros: "I have never flown overseas without getting some dinner and breakfast. On this flight, we were given bottled water as we boarded and later could get another free beverage, but if you wanted food, you had to pay for it. Did get comfy blanket though!"

Pros: "Good flight. Enjoyable ride."
Cons: "I have long legs. Would have preferred mor leg room."

Pros: "Flight in Saga Class was excellent. And, use of BA lounge at JFK was a real plus."
Cons: "Security was a pain with no TSA PreCheck."

Pros: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Cons: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"

Cons: "Food and alcohol and headphones weren't free. The movies were very old."

Pros: "clean cabin"
Cons: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."

Cons: "Delayed flight leading to 4 hours lost and a transfer through Copenhagen No food unless you pay Staff not very nice"

Pros: "It was nice they offered us free water."
Cons: "On a 6 hour international flight it is usually customary to receive at least one meal. We were not fed anything (not even peanuts) and were unaware that this would be the case. They had the option to buy snacks, however none were appealing and all were over priced. It was a good thing I had a bag of old crumbled cookies so we could stop our stomachs from growling."

Pros: "Safe and pleasant."

Cons: "I arrived my destination 24hrs late. 2 unplanned stopovers. Terrible experience."

Pros: "All was smooth and comfortable. Thanks"
Cons: "Nothing"

Cons: "Plane was too warm. Air conditioning was set much too high. Uncomfortable to us. No way to set air vents."

Pros: "The flight was in time"
Cons: "No dinner or breakfast include."

Pros: "Service was great and all went exactly as planned. No delays!"

Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"

Pros: "The price"
Cons: "The plane was too hot, delayed take off lost luggage"

Pros: "NA"
Cons: "Although I paid for a confirmed seat and chose my seat 6 months in advance, when 24 hour check-in rolled around I was told I had been moved to standby and would thus only have a seat if there were any left once everyone else had checked in. I had to wait until I arrived at the airport the day of to even find out if I had a seat. There were only two left when I checked in, so I just barely got on the flight. I had originally chosen a seat next to a friend traveling with me in the middle of the cabin, in the end I got a seat in the very back of the plane- no room in the overhead bins since they were reserved for flight equipment, couldn't recline, and was right by the kitchen, so it was too noisy to sleep. When I called customer service to try to fix all of this, in the middle of explaining my problem (after waiting on hold for an hour) I was told to stop talking and that it was the rep's turn to talk. In addition to not getting my problem resolved, he hung up on me! Worst treatment I've ever received on an airpline, and I've flown thousands of times on dozens of airlines. Once this trip is over I am never flying Icelandic again!"

Pros: "In-flight entertainment was great - lots of good choices and easy to use service."
Cons: "First flight --My seat was really uncomfortable. When the fellow in front of me moved his seat back, it pushed me into an uncomfortable position that could be rectified by pushing my seat back."

Pros: "Service was good, no real complaints"
Cons: "It was very warm, and trying to sleep while sweating is never fun....not sure why there aren't personal vents on that plane!"

Pros: "that it wasn't Iceland air. we were re-booked with Lufthansa (through Frankfurt) and the crew had bought dinner for the 36 extra passengers (from Iceland air missed connections) -- for a 3 hour flight! so let me recap: Iceland air had NO FOOD for our transatlantic flight. Lufthansa BOUGHT FOOD for the extra passengers for a 3 hour internal Europe flight! next time we will fly Lufthansa =)"

Cons: "In flight entertainment systems did not work. Service came once very late into the flight. Our flight was delayed, and when we asked about our connecting, we were told over and over that the next flight was also delayed, but upon arrival we realized it was not... We missed our second flight and were rerouted through a much more efficient airline."

Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."

Cons: "Leg room was very narrow. Only gave water but water was warm. Drinks are also warm and only gave 1 small cup. No free snacks."

Pros: "Cabin was new and spacious. Good free entertainment selection. Free checked bag."
Cons: "Flight was delayed two hours"

Pros: "Nice clean aircraft. Friendly crew"
Cons: "Food and drink not included"

Pros: "it was on time"
Cons: "you had to pay for everything...."

Pros: "quiet and clean.. no turbulence"

Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."

Pros: "Excellent"

Pros: "Loved the northern lights on the ceiling! Good legroom, friendly staff, and easy boarding."
Cons: "I wish there had been some way to charge my phone"

Pros: "Everyone was courteous & helpful. Customer service was exceptional. Excellent meal."

Cons: "Sound was very poor. Earplugs hurt. Screen was blurry."

Pros: "that's it"

Pros: "Plane was shiny."
Cons: "No comfort control- hot and uncomfortable for a six hour flight."

Cons: "Too much terbulance, no control over that obviously. But the seating was uncomfortable."

Cons: "how come to get one fly to porto and in middle way return because the plane had one problem that couldnt be fixed in porto . no team in porto fr fix it. and alll o need to do i lost in that day with advence prepafed but plane problem stuck me on that way ."

Pros: "Crew was extremely friendly and helpful. Boarding was quick and organized. Food was of very good quality especially dessert"
Cons: "Entertainment sYstem was very Limited for such a flight. Outdated with no flexibility. Leg room was not sufficient even for a 5 ft 4 inch person."

Pros: "Everything was fine. The crew seemed very friendly."
Cons: "So far I have taken about 8 flights with TAP and the food was always okay, but I was not particularly happy with it., since there are always many things I do not like. I would prefer simpler food"

Pros: "On time"
Cons: "N/A"

Pros: "I liked not having to do additional check point security screenings, being treated cordially by staff & their attention to detail, on time departure and smooth flight arrived half hour before scheduled landing."
Cons: "I still think boarding is not done a efficiently. As it could be, the lights are turned on too long so one cannot sleep on such a short flight,"

Cons: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Pros: "Smooth flight"
Cons: "More food, more water"

Cons: "Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future."

Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"

Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"

Pros: "Cree"
Cons: "Boarding was slow"

Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."

Pros: "The food served was really good (bacalhau), and the crew very friendly."
Cons: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"

Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."

Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"

Cons: "My luggage was lost for almost 2 weeks."

Pros: "The only salvation was the entertainment choices. ."
Cons: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."

Pros: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Cons: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"

Cons: "Flight was so delayed we missed our connection."

Pros: "Servicio"
Cons: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"

Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."

Pros: "Service was good and the food was better than average."
Cons: "Paying extra for business class so you can sleep just isn't worth it with TAP. We had an older plane, showing its age, and the seats did not go completely flat. So, I kept slipping down and my feet jammed into the seat in front of me."

Cons: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."

Pros: "Staff was pleasant, nothing special"
Cons: "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"

Pros: "Service and food."
Cons: "We did the extended layover to experience one night and one morning/afternoon in the city. A 2 -1/2 hour delay took away our chance to see the city at night."

Cons: "There was very bad turbulance and none of the crew said anything about it."

Cons: "Not getting new business configuration"

Cons: "Two TAP flights today. Both flights delayed more than an hour."

Cons: "The plane was very small service was not good and the crew were not that friendly"

Cons: "No vegan food options. Filthy toilet"

Cons: "Flight was late and made me miss the connecting flight"

Pros: "Food was good."
Cons: "Flight was delayed"

Pros: "Always the good attention."
Cons: "The delay of the flight without announcing it"

Pros: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Cons: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"

Pros: "The crew did a great job."
Cons: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."

Pros: "Accommodating flight crew. Good food. Nice landing and take off."
Cons: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."

Pros: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."

Cons: "Too sleep deprived from earlier missed connection to notice much about this flight except for the complete mess when it came to boarding. You can't line up 4 boarding zones in an area that is maybe 10ft by 10"

Pros: "There was good variety of films and food was decent."
Cons: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."

Pros: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."

Cons: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"

Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."

Pros: "Best all around airline I've been on!!!"

Pros: "Crew"
Cons: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"

Pros: "Flight was in Time"
Cons: "We got only mineral Water on the Flight but booked a full service flight"

Pros: "Absolutely nothing to like . Bad service all around. I will never fly AC again"
Cons: "Terrible employees in Miami. Rude and unhelpful. Delay due to late arrival. Then diverted to Toronto because of AUR CANADA'S STUPIDITY. Had to "sleep" in airport. Delayed leaving Toronto next day. Baggage lost. Lost day at work. A general NIGHTMARE FROM START TO FINISH"

Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."

Cons: "Extremely delayed, and changed our seats to worse ones"

Pros: "Friendly, helpful crew."
Cons: "Awful headphones"

Pros: "Nice, friendly crew"
Cons: "Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup"

Cons: "no flights between noon and 9pm. pay for snacks..on westjet they were free"

Pros: "No tv"
Cons: "No tv"

Cons: "Temperature varied widely throughout the flight. Entertainment system down for over an hour. No fresh food left for the back of the plane - Late departure."

Pros: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Cons: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."

Pros: "Nothing"
Cons: "Everything- packed tight like sardines"

Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."

Cons: "Late start on each leg. Entertainment not available in every flight."

Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"

Cons: "Flight delay of almost one hour."

Cons: "seating space too small"

Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."

Cons: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"

Pros: "Overall smooth flight"
Cons: "Sits are a little cramped"

Cons: "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."

Pros: "Not much"
Cons: "Cramped seating. Bare bones IFE that barely works. Not even a bag of pretzels for free. Gate agents seemed baffled by the boarding process."

Pros: "Alles goed"
Cons: "N/A"

Pros: "nothing"
Cons: "everything"

Cons: "A new 150$ bottle of perfume was stolen from my checked in luggage."

Pros: "Video monitor did not work on ATL YYZ leg"

Cons: "No legroom. None. Feels like spirit airlines."

Cons: "*jewellery stolen from check bag *flight was late *crew were rude *no flight entertainment *lost baggage Worst flying experience"

Pros: "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
Cons: "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."

Cons: "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."

Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."

Cons: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"

Cons: "2 little kids, kicked the back of my seat the whole flight"

Pros: "Mu mil was ver y please with the trip"
Cons: "Food"

Pros: "Nice to be able to recharge mobile devices while seated."
Cons: "I made a round trip to Japan from Boston with Air Canada, flying out in mid-June and returning in the beginning of July, and I was rather disappointed to find that the choice of movies was more or less the same both ways, at least I did not see much change in new releases. I was expecting new movies to be added on my return flight from Japan since the month has changed from June to July but I did not find new movies, so I just read on my iPad. It would have also been nice if there was an option for inflight WiFi access."

Pros: "Nothing in particular. Just the staff was very welcoming and nice"
Cons: "No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window."

Cons: "No TV on an eight hour flight. Food was terrible!"

Pros: "very nice people, food ok"
Cons: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"

Pros: "games and movies!"
Cons: "it was sort of really hot on the plane in the beginning of the flight and opening the air didn't help a whole lot"

Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."

Pros: "Great Customer Service"

Pros: "I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could."
Cons: "I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time."

Pros: "Seats were not very comfy and the space between the seats was very tight"
Cons: "For an international flight it should have been more comfortable and service better when it comes to food and beverage. I was not even asked by the flight attendant if I wanted anything to eat"

Pros: "Nothing"
Cons: "nonexistent in-flight service. They offered a drink. nothing more in 3 h fly duration Crew not professional"

Pros: "I am happy that Air Canada is unionized; the personnel are fine. I also like the tvs on the backs of the seats, with their wide range of shows. Particularly, I like Portlandia, though there was only one episode of that."
Cons: "I would not take Air Canada from YWG to the States ever again. It's not the right airline for that trip. AC doesn't offer any direct flights, as far as I can tell, between the small-market Prairie province and the US, and I had to go through security with my checked luggage twice (Canadian & American) each way. These factors leave open infinite possibilities for missing connections and enduring unexpected and grieviously long travel days. To go to Miami, for example, is a trip that took my Minneapolis sister $200 RT + a total of 6 travel hours. For me, from Winnipeg, it took $700 and (unexpectedly) 2 full days, into the wee hours, of flying (I missed a connection because my first flight was delayed, putatively because they switched the gate and wanted to wait for confused passengers, but also something, the pilot said, about maintenance and documents). AC's not especially affordable, even though oil prices are low--I expect because the Canadian dollar is so low. And finally, AC does not compensate for its uncompetitiveness by being any more accommodating of middle class holiday consumers than any other airline business model today. If they treated consumers with the humanity they used to 15 years ago, there might be some reason to endure the costs. As is, there's just no reason to take Air Canada to the US ever."

Pros: "We booked the wrong date, no help given...."
Cons: "We booked the wrong date, the 200$ u.s. Change fee per person and the change fees were more than the tickets,....Why can't we get good customer service , something like let me help you..?. Could of kept us customers for life, now I will tell everyone I know to never use this company. To rebook the next day was another 550 Canadian"

Cons: "It is always nice to be offered a free snack on the plane like West Jet does."

Pros: "One thing I liked was that the plane wasn't full, which of course makes everyone more comfortable as there is more available space. I had an exit row seat with extra leg room. I had all 3 seats which meant a very comfortable and relaxed trip. The flight attendants were all male strangely, and they were more friendly than the normal female staff. The older attendant that served our area was very nice."
Cons: "The bathroom had no water, and a bag of wipes to use after using the bathroom. Little gross, only air came out of the faucet. Not sure if maybe they don't take on water when in the US. Flight also left late as it arrived late."

Pros: "Nothing"
Cons: "Me and my wife lost our luggage help us please"

Pros: "Staff was pleasent"
Cons: "Due to a back up at the airport I almost missed my flight and none of the staff seemed like they cared at all. And it wasn't just me, it was basically everyone who had to go through customs. Then we sat on the plane for two hours while they tried to fix the back door, and then refuel. There wasn't enough food on the plane for anyone, which I didn't think was proper after holding us up an extra 2 hours. Also no entertainment"

Pros: "Food and entretaiment was ok that was the only two thing that I like"
Cons: "Time to get on the plane 2:00hours later and the fact that they tell us that it is gonna be a 30 min delay every time plus the crew was a little rude and we miss all of are flight"

Pros: "It got me home safely."
Cons: "The rest of the experience."