Delays were given at intervals. So we were informed
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Pros: "The crew was lovely"
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Cons: "Lights could have gone fully off during a red eye international for sleeping."
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Pros: "The entertainment was excellent and so was the food."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Cons: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "same as above"
Cons: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the crew was very attentive and nice."
Cons: "due to a medical emergency, we sat on the plane for two hours before a decision could be made as to whether or not we needed to return to the gate. keep in mind, this was in addition to the 13 hour flight from LAX to NZ. it was a very long evening/day of travel."
Pros: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Cons: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Pros: "The crew were uniformly wonderful! They had a bunch of kids from the NZ equivalent of make-a-wish on board so they all dressed up. Anything we needed they provided with a smile."
Cons: "The lay down seats are particularly hard and it is almost impossible to look out the window in business class"
Cons: "Just a bit cramped"
Pros: "The service was very nice. The food was good. The entertainment choices were good as well."
Cons: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Pros: "everythign aboht the trip was great"
Pros: "REally liked the plane, crew, and accommodations."
Cons: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."
Pros: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Cons: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Cons: "Seats were more cramped than usual"
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Pros: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Cons: "Absolutely nothing."