The entire experience leave an impression that there are scopes for improvements in all spheres. Seems the airline has expanded beyond their capacity to manage.
Flight was delayed by 1 hour 20 minutes. Boarding experience was pathetic, even arrival got delayed due to lack of ground staffs.
Cancelled flight probably not enough seats were filled. Mess up with luggage and it took 1.5 hrs to start dispersal on belt
Try to Fly on time without keeping commercial passengers stranded
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
No comments on food as I did not order. A normal Indigo flight was made memorable by the staff
Not much food options, entertainment, crew just ignores your request. The crew is not trained at all at hospitality. No wonder why people talk rudely to Indigo crew.
For the price, I recommend other airlines. Indigo might save a few hundred bucks but the quality of service, food selection, wait time, delays is really bad. This is like the Spirit airlines of India, if you know what I mean.
Yeah yesI have n yeah traveled on this flight yaa this flight yeahfrequently yeahrescheduled yeahor canceled this was very bad experience I yeah will never forget this Airlines have h yeahave not to do so
Liked the XL seat, but didn't like the check-in process at the Delhi Airport gate 5B. Though I had paid for the priority boarding, there was mad rush at the gate and allowed whoever with might pushed in. Then at the gate we were picked up for compulsory checkin the hand baggage as the flight was full. There were any with more than 2 bags and massive cabin baggage. But they didn't dare to stop them.. Overall a very badly managed check-in process.
Food too spicy for non Indians. Not enough food options were available for the passengers sitting towards the end. They should rotate serving people from the back as well not always from the front. My TV and most of theTVs not working. For long flight its very important to fix the TVs. Seats were broken and dirty. Tray tables were wobbly. Foot rest didn’t stay in place.
Amazing crew and their courteous services made this flight very comfortable for me. Food and seats were good too . Only down is - entertainment system was broken and selection was not good at all.
The whole entertainment system and electronic system was broken - for a long 15 hrs flight there was nothing to do or even call attendants. The crew were cold and brushed you off for even a glass of water
Entertainment system was broken, food was horrible, AC system was leaking. Toilets were super dirty, smelly
Contrary to popular belief, Air India is no longer the armpit of the aviation transport industry. It’s a world class change from the TATA’s to privatize & rejuvenate the previously government run airline.
Cons: "It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website"
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Cons: "Staff Printed wrong boarding pass @ IAD leading to issue clearing security!"
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."