Pros: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Cons: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Cons: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Pros: "Crew is great."
Cons: "The airline lost my luggage ."
Pros: "The food was great and the crew was very friendly."
Pros: "On time. Check in was very easy."
Cons: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Cons: "Poor desk service Food at breakfast A joke"
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Cons: "Pleasant overall experience"
Cons: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Pros: "Friendly staff On time"
Cons: "Seats (legs)"
Cons: "It was torture in the cramped seats"
Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Cons: "plan was late for any reasons...."
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "good flight didn’t have any problems"
Cons: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Cons: "I didn't get my kosher food that I ordered"
Pros: "on board"
Cons: "12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Pros: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Cons: "We've got no complaints."
Pros: "The way of treatment"
Cons: "The landing was terrible"
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Pros: "Airline services and great time scheduling"
Cons: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"
Pros: "Food was excellent and staff was friendy."
Cons: "Wifi was expensive."
Pros: "Relaxed check-in"
Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"
Pros: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Cons: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Pros: "Enjoyed the service."
Pros: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Cons: "Expired cheese. Loudest plane I have ever been on."
Pros: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Cons: "unable to choose seat without paying extra."
Pros: "Food is decent"
Cons: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Pros: "Entertainment options were pretty good."
Cons: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Cons: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Pros: "I don't think I'd ever experienced such a friendly and empathetic crew."
Cons: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Cons: "In this flight nothing , one of the worst I have ever had ."
Pros: "General good service, food was good"
Cons: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Lufthansa business class offers exceptional service. Food and wine selection was good. Entertainment was fair - they need better movie choices.
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Cons: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Pros: "Noting outstanding."
Cons: "Seat comfort."
Cons: "Seats very hard and uncomfortable in economy"
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "small seats,no LCD for each one,food nor so good."
Cons: "One hour late for take off..."
Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Cons: "We are late only 25 min (50% of flight - 50 min)"
Pros: "food was great. Slightly cold in cabin."
Cons: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Pros: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Cons: "I really can’t think of anything I didn’t like!"
Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Cons: "Space between seats"
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Pros: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Cons: "Hot tee was only offered after hot meal service not before."
Pros: "Short flight, no major issues."
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pros: "Excellent service."
Cons: "Somewhat expensive for Vienna - Brussels one way route."
Pros: "Super friendly"
Cons: "No entertainment"
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "The crew was super nice"
Cons: "Not enough food during the long flight"
Pros: "Flight Attendants super friendly as well as ground staff in Salzburg."
Cons: "Seats a little tight."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "Long transit more than 12H without free accommodation nor meals"
Cons: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Pros: "Love the coordination"
Cons: "economy class eats sold as business class !!! very poor and cheap strategy --"
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "Attention during waiting time and inside cabin"
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pros: "Nice crew"
Cons: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Pros: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Pros: "Staff was friendly and the flight was pleasant."
Pros: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Cons: "I loved it all!!"
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Cons: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Pros: "Best take off, Best Fight, Perfect Landing...!!!"
Cons: "Diner was tasty...but, no breakfast... would have been great..!!!"
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Cons: "It’s an international flight. It is what it is!"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "better accommodation of passangers"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Very amazing"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Cons: "The air on the plane was unable to be controlled."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Cons: "Food wasn't the best but did honor my special diet request."
Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Pros: "They were nice"
Cons: "They were good"
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "It was too cold on the plane."
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Short and Smooth Flight"
Pros: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Cons: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Cons: "We missed the connection so never made this flight."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pros: "All is good expect confort and food"
The Crew and gate agents were Superb! The 150£ surprised Taxi adventure with traffic and protests from LHR to GTW with zero instruction or assistance from BA corporate, after 4 failed customer service numbers and my phone batt dying, was almost as stressful as the 1 mile sprint to the gate after literally fighting the slothful “bag screeners” for my carryon for 15 minutes after the lovely gate agent run us from counter to the x ray. So we skipped the whole que from front door to X-ray and then sat and got scolded for attempting to have our bag advanced for check. In the end a tough but angelic lady of color grabbed our bag and rushed us thru for our mile sprint. We made it after all and happy to be at Clearwater each.😀
We boarded by group, but then were asked to wait on a shuttle as the plane was actually not ready for boarding and even though the plane was just 50m away. During this time, other groups boarded so the group boarding was just pointless and we could have simply walked to the stairs. Would have been better to simply wait in the terminal On arrival, it took more than 1h for the luggage to be delivered, even though we were in business class so should have been 'priority'. Very poor organisation
Pros: "Was forced to wear a mask while both countries have made it a personal choice and BA has marketed that they no longer force you to where a mask when both countries do not require it."
Cons: "Leave mask wearing to be a personal choice"
Pros: "The time and the route and seat pitch."
Cons: "Food and crew."
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Cons: "Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for."
Pros: "Crew were very good"
Cons: "We had a delay caused by over filling of fuel"
Cons: "I missed my flight,as there were 3 traffic accident on the way to Airport,I was late by 10 Minutes,Will never travel by Air India-a useless airline"
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Cons: "British air wouldn’t let me carry on OR check my guitar, so I was forced to give it to a homeless man at the Madrid airport in order to make my flight. FlyUs was no help at all, neither were BA, AA, or Iberia. Worst travel experience of my life and I’ve traveled the globe with guitars. Luckily it was an inexpensive instrument."
Pros: "Crew was attentive to all passengers."
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Pros: "Spacious seats"
Cons: "Very hot airplane before take off"
Pros: "The flight attendant did bother me when I finally did fall asleep."
Cons: "My seat did not recline."
Cons: "Was so late that I was rebooked from JFK to LGA. By the time I got to LGA they wouldn’t allow me on that flight because I was too late to check a bag. Then another 4 hr delay to the next flight."
Pros: "The food and the services. The plane looks new and clean. Many new release movies."
Cons: "seat space is too small and not comfort."
Pros: "Checking in efficient, lounge comfortable"
Cons: "Average service. Crew not very interested."
Pros: "Friendly crew. Good day in the skies."
Cons: "The worst flight I have ever had. Will never be flying with British Airways again."
Cons: "queing; crampped seats"
Pros: "Nothing really."
Cons: "Seats, entertainment system. Lounge at Heathrow airport served bad food. Bread had fungus in it. I pointed out to the staff there, and there reaction was "no big deal" !! There is such a big difference in"
Cons: "There was no complimentary food offered like other airlines, not even water."
Pros: "Service an excellence"
Pros: "Cabin Crew"
Cons: "Seat and seat space"
Cons: "Landed in London late missed the connection flight. BA only had 1 flt a day going to Santorini....Next days flt completely booked...Had to fly from Lon to Madrid to Athens then to Santorini.....Took 38 hrs traveling time to get to our destination...Not a happy camper!!!!!"
Pros: "the landing, because I was able to get off the plane."
Cons: "The staff isn't that friendly. Particularly at the airport, and the planes are just okay. nothing was free, not even a soda!!! they charged the two ladies next to me for tea!!!! water, a cup and a teabag, how much could this possibly cost?? the plane was nasty and dirty. when the seatback tray was lowered, the seat back was splashed and dirty. yuck!!!"
Pros: "I always enjoy the BA flights. The crew is always warm and welcoming and they run very efficiently."
Cons: "Plane was still dirty from the previous flight. First time I've every seen that. And there didn't seem to be a soft-drink service - even for a glass of water. All refreshments had to be purchased"
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Pros: "Nice, smooth flight, no complaints."
Pros: "There was sufficient too in seating. The crew brought water around several times during the flight."
Cons: "There was no welcoming/comfort packet. That would be a small cost, but makes people feel tended. I left my sleep mask and in-flight socks because I expected British Air to provide those things as they have before. The snacks were insubstantial. No nuts, fruit, or cereal bars; only fluff. The "pizza" was tough. Not a good choice for microwaving."
Cons: "No adapters availNle for the nonstandard power outlets."
Pros: "Very much enjoyed the pleasant flight attendants. And we enjoyed the complimentary cocktails"
Cons: "The curry chicken was horrible, sorry."
Pros: "I like that I got to my destination safely"
Cons: "That plane was filthy, the food was horrible, my luggage was lost and searched and gifts were ripped open. And at both airports Gatwk.UK and Ft L. Florida British Airlines had the worst most disorganized "Pop Up " type system. I hope I never fly the airline again. It's a lot of money to spend for such an antiquated system."
Pros: "they boarded from middle of the plane which worked out very well"
Cons: "it was a 3 hr flight and all the food and drink you had to buy i would of thought they would of gave u something to snack on we sat at terminal for about a hr because they had to load a piece of equipment a certian way for it to b safe to fly (pilots explaintion) poor planing"
Pros: "Not much- flight attendants seemed nice."
Cons: "No food, nothing but water free to drink, no entertainment."
Pros: "The check-in process at the airport in Chicago was efficient and the person who helped us was friendly"
Cons: "-I was unable to check-in online and I think it's because my name got messed up in the reservation system even though I entered it correctly -Compared to other airlines, BA does not stop by frequently to offer beverages. Food and beverage service provided by BA faded in comparison to what was provided by American Airlines on the way back. - Our flight was delayed due to weather, but we also sat in the plane for a long period of time with no explanation. -We appreciated that BA automatically re-booked us on another flight (although it was not the next flight), and provided 2 meal tickets for 10 euro each. There was no other compensation for the incurred delay (about 2.5 hours)"
Pros: "British Airways certainly has slipped. Very mediocre service."
Cons: "Didn't tell us if/when we would be eating. I called for a flat attendant twice, with no response. When I pointed this out, she said that she knew they would be coming through the cabin with drinks, so she didn't bother to respond. Just so long as it was easy for her..."
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Pros: "Crew was nice"
Cons: "The arrival, planning and hosting at Heathrow was probably worst I have experienced in 30 years. We had a tight connection, no attempt was made by anyone to prioritize those with less than 45 minute connections. We had one immigration officer for 2 lanes including the fast lane, what is the point of it. After immigration the automatic system did not let us in the boarding area. We were redirected by staff to leave the secure area without any clear explanation of what to do next. When we arrive in the ticketing area, we, several of us, went to try to go through security. That is when we were told we missed the connection. Then we were told to go to B1, after waiting in line we were told to go to zone E for reticketing. At which point I went in standby, only passenger from the group following to Edinburgh, did not make the 2nd flight either. Waited 6 hours at Heathrow..,"
Pros: "Comfortable flight. Loved the free movies!"
Cons: "We races to get to the plane from connecting flight that was late getting in. Then we sat on the plane 2+ hours duew to tire needing replaced, then the air was not working so it was terribly hot and stuffy, then the movie system was not working. Wish we could have gotten off plane during delay. Long flight to begin with, sitting for 2 extra hours was not fun. With all that being said, I am glad they took care of the issues and that our safety was first. Once we got in the air, a very good flight!"
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "Very bad situation please call me or send me your email"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Pros: "the flight was two hours late and I missed the connection, but it wasn't BA fault. the service at CDG was so, so; service at LHR was much better!"
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
No clear baggage rules. Had to pay at gate for my carry on luggage.
Pros: "El vuelo es bastante tranquilo y la tripulación es muy atenta."
Cons: "El servicio de entretenimiento te limita a un vuelo de casi doce horas solo a ver Máximo tres películas o series."
Pros: "Boarded fast and early. Crew efficient and cordial. Plane clean."
Cons: "Bring your own entertainment and snacks."
Pros: "Nice Crew"
Cons: "More space between seats, better air conditioning."
Pros: "Capitán kep us informed of the trip.."
Cons: "Not choices for movies as part of flight. Just one."
Cons: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Cons: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Pros: "The plane is very comfortable with wide seats."
Cons: "My baggage didn't make it to Austin. I don't know when I will have it back. Not really professional baggage re clame handling... The food made my tummy hurt and no choices. Sucks to buy entertainment after a 1000 dollar ticket price and I could only pay with cash on the plane."
Pros: "The flight attendants were very nice."
Cons: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Cons: "small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future."
Pros: "We got there with no safety issues. That is about all the good I can think of. Also a miracle our bags made it since the delay due to Condor made us miss our connection. The best part of the flights were when we switched to Luftansa controlled planes."
Cons: "Don't confuse their logo with Luftansa. They are far from it. Known for delays, disruption and breakdowns. Our flight was delayed 4-5 hours on the way to Europe because the food cart didn't fit. Then a delay of 2 hours on way back to US because 3 of the 6 bathrooms didn't work. Had to wait in this prison like gate with hardly any AC and then take a bus to the plane. DO YOUR RESEARCH. This airline survives on those who don't do their homework(Like me) and those who don't take others reviews seriously. Spend the extra money and get an airline that is consistent. Check out Condor's on time rate..yikes."
Pros: "The flight crew made the best of an inconvenient situation and seemed genuinely apologetic for what they clearly knew were exploitative policies."
Cons: "Our flight was delayed due to a mechanical issue, but instead of updating the schedule to reflect this, the airline had us standing indefinitely in the queue to board; this was probably about 45 minutes in which we could have sat down or grabbed some food, or literally done ANYTHING other than waiting as we did. Because of this delay, we were offered hard candies. In all honesty, I would have preferred to be offered water, which at €2.50 on an international, several hours long flight is borderline criminal. I have been skeptical about low-cost, "budget" airlines in the past, and this experience confirmed that if the price of the flight seems too good to be true, it probably is. The difference in cost was more than paid for by the hidden fees, the quality of service, and the denial of basic human dignities like not having your knees crushed against the seat in front of you, or God forbid--a cup of tap water."
Pros: "The direct flight from PHX to FRA"
Cons: "pretty much everything about this experience. To start, the agents and online chat customer service were extremely rude and unhelpful, even after calling several times and waiting up to an hour on hold. At one point i expressed my frustration and answer i got was "I'm sorry you feel that way". No sympathy what so ever. On the flight -the seats were horrible and food was disgusting."
Pros: "Onboarding/offboarding were painless, and flight attendants were generally nice."
Cons: "I'm 6'6" and barely fit in the seats. I've learned to live with that, but it was frustrating that only 2 of the 7 front-row seats with extra legroom in the section were occupied before the flight, and a flight attendant chose a much shorter and not elderly passenger to fill a third seat in that row, leaving no alternative seating options for me and my wife to request. Most other airlines notice my size/discomfort right away and offer to work with me, especially on transatlantic flights. Food and entertainment had limited options and were nothing to get excited about, but you get what you pay for."
Pros: "The flight crew was great, and the aircraft was very nice and clean."
Cons: "I showed up to the airport 2+ hours early, I tried to check in online, was given a error the said my reservation didn’t exist. When I arrived at the airport I went to the check in counter, when I told them I was checking for a flight to Seattle, i was told that I couldn’t check in because there was a issue with my flight. I was directed to a corner of the terminal. This corner had no chairs or seats for us, we sat there for 2+ hours all the way up to the time our flight was intended to depart. All the while we tried to get information or what was the issue, but we were just stonewalled. Finally past our boarding time were were told the flight was being canceled, and to standby for more information. Another half an hour went by before they told us they were getting us a hotel, and buses to the hotel. So then we waited another 15 minutes or so when they asked us if we had checked in because we needed a ticked to get a room at the hotel. Again we waited in line for 20+ minutes to check in. I had 2 bags to check, one I need at the hotel, the other I did not. They let me check the one bag I could, told me to check the other at the business class check in in the morning to avoid the line, sounds good, or so I thought. So condor gathers us all up, an entire 767 worth of people, and begins hearding us to the buses, they don’t tell us where we’re going, just to follow the one employee, to the 5 or so buses. A large group of us got split off at a set stairs, helping older folks and family with strollers get down the stairs. Now I spent 30 minutes wandering around Frankfurt am main looking for buses. Well they don’t park them out front, they park them out in the middle of nowhere. Finally get to get hotel, it’s a nice hotel. The next morning the lady at the business class desk was extremely rude."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Pros: "There was little to like except that the crew was friendly and helpful."
Cons: "The headline says it all, the plane was cramped and uncomfortable, we had 2 old movies to watch in 11 hours, and they lost our bags and still haven't found them after 2 days - it's been a rough start to our honeymoon and the online/phone support to find our bags has not been good."
Pros: "Cabin crew was wonderful."
Cons: "I paid extra for more leg room but then didn't get it and In fact my husbands seat hadn't been switched to sit next to me even though I had booked that online through condors website. Absolutely no leg room for tall people- insane for such a long flight and this is the main reason I will never fly condor again. Also think it's ridiculous to pay for movies on such a long flight."
Pros: "Not much. Cabin crew seemed overworked but they were doing a decent job. Breakfast meal was OK."
Cons: "One of the worst flights I have ever had. Would avoid Condor in the future Poor legroom and I'm not tall. One toilet had no water to clean up. Toilets were not clean. No confidence the plane was maintained properly."
Pros: "Flight was on time. Plane was clean. Staff friendly and attentive. Seats recline."
Cons: "Economy seats lack adjustable headrests found in economy class seats of other airlines. The kind that support your head side-to-side. Without headrest, it was difficult to sleep on the 10 hour flight. The seat has less legroom than other airlines, I have a 32" inseam and my knees touched the seat in front of me."
Pros: "Fast service, tastee food"
Cons: "You need to pay for the tv and alcohol (wine), + few and little portion of food is served, if u wanna eat more, u can order, but only junk food is available. It was cold during the flight."
Cons: "U have to pay your entertainment and my knees where against the front chair to small"
Cons: "Our first leg of the trip was canceled by CONDOR. We had to frantically get help from a general ticket counter for our flight from Rome to Frankfurt. It was an epic ending to a horrible flight experience. Because our flight to Rome was beyond awful, we asked for a free seat upgrade and were told that they are unable to do that. They have zero customer service and don't seem to care about the customers at all."
Cons: "The plane was older, seats less comfortable, and there was extremely limited entertainment for a 11 hr flight (only 2 free movies, the rest you must pay 8 Euro for access). The food was poor, no protein for the main meal and the second meal was served cold. I will never fly with Condor again, and will not recommend them to friends and family."
Pros: "Nothing. Company 21+ hour delay with no info provided."
Cons: "Flightfrom Seattle to Munich was "delayed" by 21+ hours. Company refused to provide info on connections until we arrived in Munich, and then only after an unguided search for the Lufthansa (not condor) info desk elsewhere in the airport. The flight crew had a connections list, but refused to announce the info. The company agents on the US side were contractors who stood behind an empty counter. They didn't/couldn't turn on the airport computers to help, suggesting we guess or connections using the internet. After a full day's delay, I was only able to give my host a 1 hour heads up regarding my arrival time, inconveniencing her too. Unbelievably indifferent staff attitudes. Terrible service all around. Don't fly Condor, and consider avoiding Lufthansa for tolerating such awful treatment if their less-moneyed customers."
Pros: "Long line through customs , which caused delays to boarding overall was nothing different during the process of the whole trans action of flight 2082."
Cons: "I'm not a tall person, and I did not have enough room for my legs in economy. Knees hit the chair in front of me"
Pros: "Everyone was lovely and helpful. The food was good and that light fluffy cake was delicious."
Cons: "Terrible service"
Pros: "Crew was good"
Cons: "Seat are not comfortable and food was terrible"
Pros: "Crew was friendly"
Cons: "Destroyed my bag. 3 zippers completely damaged and ripped off as well as 3 straps missing and the bottom of my bag completely open with everything missing, hundreds of dollars of stuff lost. Company did not do much to help."
Pros: "Entertainment was good and the flight was very smooth."
Cons: "Crew was very unorganized. Did not come to give food until an hour before we landed and we're rushing to pick up all the trays as we were landing. No vegetarian options even though I saw gluten free options the crew member would give me one even though I saw dozens on his trolly before he went back to retire that trolly and get the main meal. The young male crew member didn't know what he was doing and cause tension between the other crew members. Not a comfortable experience and the worst food I've had on a plane."
Pros: "I wrote my critique of the long flight under the short flight."
Pros: "again very pleasant"
Cons: "too much insistence on paying for food and drink fees..."
Pros: "Service was great"
Pros: "Staff was friendly and the price was affordable."
Cons: "I think the meals would be much better if more vegetables and fruits were included. The meals were almost entirely made up of carbs"
Pros: "Customer service was great. The flight was pleasant and inexpensive."
Cons: "If I had to say something negative, I would say I didn't like that much of the information was in German, although it was a German airline."
Pros: "There weren't a lot of passengers, so the flight had a lot of empty seats that were used as beds which made the ride a little more comfortable."
Cons: "It's a long flight, I expected there to be free movies for passengers, a blanket, and headphones available. Food was less than satisfactory."
Pros: "I like the entertainment system, they have two free movies on economy class . For 8 euros you can access the entire repertoire. The food was ok, nothing spectacular."
Cons: "The seats in economy don't have a lot of space, this can make long haul flights very uncomfortable. The boarding from Frankfurt to San Juan had no order whatsoever."
Pros: "Wonderful meals and quick service."
Pros: "Flight was delayed 12 hours and 30 minutes.. That delay was announced right from the beginning. Ridiculous. Where did they bring the replacement plane from? LA?"
Cons: "flight from Africa to Moscow was delayed 14 hours . They did not email or all to give notification of this . I spent 1.5 hours in a taxi and $50 going to the airport only to find it was cancelled adn then go back paying another $50. Turned out the pilot was sick, and they didnt have a single pilot as backup . I also paid $95 for my extra bag and they did not check it all the way through moscow, so when i arrived in frankfurt where my connection was, I had to pay another $75 to Aeroflot because of this error. On top of it all they lost my baggage. I didnt get it for another entire day. Never flying them again."
Pros: "I upgraded to Premium Economy...well worth it!"
Cons: "You have to pay for entertainment on an 8 hour flight? This is ridiculous. Also, getting on and off the planes in Frankfurt take FOREVER, with a 15 minute bus ride in between the plane and the gate!? Also ridiculous."
Cons: "Flight was delayed 3.5 hours"
Pros: "Crew was friendly. Food was good and the seats were comfortable."
Cons: "Boarding process was a little bit unclear at Frankfurt airport. Even though they made announcements for business class people first, it seemed like our boarding passes were not being scanned as we entered the airplane, probably because they've already been scanned in order to get to the gate. However, the order of people wasn't clear. I waited the longest time to enter the plane when in fact I could have been one of the first had I known it was first-come-first-serve. Entertainment could be improved for flights over 10+ hours. I feel like premium movies should be free, but I had to pay 8 euro for a list of offering that was in short of British or Delta Airlines."