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Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

I have no complaints. The crew was attentive, pleasant and heloful

Flight was cancelled due to technical problems with the aircraft. It would be nice if SWISS would invest in new aircraft; that would for sure minimize the technical issues with (old) aircrafts.

Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.

The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.

Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.

They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

It was great. The attention, the fly was on time.

Easy boarding Seats were very uncomfortable no room arm rests didn't even go up all the way

Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful

Staff very helpful. Seat comfortable. Food generous and pretty good.

Connection time and departure time were both changed to cause undue stree on older people who cant run through an airport

We were delayed so long that I missed the next flight. I should’ve arrived in Catania at 4 o’clock and arrived at 1 AM. The late departure was due to a water leak due to a dirty filter, according to the flight staff, and that seems like something that should’ve been taken care of before the flight. It’s too simple of a mechanical problem to make you miss the whole day.

Liked nothing. Rude staff. Incompetent crew and workers. Wont fly with again

Everything was fine except the landing. We were off loaded on the tarmac. Squished on busses then driven around for 20 minutes. Dropped at terminal B and needed to be at A so had to wait 20 min in another line to catch a bus then another 20 min wait in customs! How on earth were we to get to our connecting flights!? Not a great first trip with your airline or start of my vacation. The woman on the tarmac was rude too

Seats were very small and of poor quality. Service was good.

The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.

I asked for antibacterial wipes three times and each time I was told they will bring it to me right away with nothing delivered. I finally went to the galley and was told you did not have it. In a post COVID world that is just wrong. The crew was very non compassionate to passengers asking basic questions about food. Very disappointing and makes me reconsider my routing for the future trips.

It was a very full flight, makes it harder for flight crew.

CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.

Food made us sick for the rest of the day. Terrible passenger in front of me kept reclining and banging his seat, it hurt my knee multiple times. I kindly asked the attendant to intervene, she would not. Way too many sick people coughing on the flight without wearing a mask. Sick passengers should not be allowed to fly unless they wear a mask. I hope we don't get sick for our 2 week vacation

We didn’t flight with British Airways because the flight was cancelled at the last minute .

Flight delayed and we were forced to check our carryon bags which was huge inconvenience.

Very disappointed because we don’t get in advance the cancellation fly to Paris. By the way, we are still without luggage Bad experience

Could have done with a 2nd round of drinks even if it was only to distribute bottled water

Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.

The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.

Lost luggage l try contact the airline no answer FILE REFERENCE# CHQBA10196/14 SEP24/ 1043 YEE JAMES FLIGHT/DATE - BA202/13SEP/BA666/14SEP NUMBER OF BAG - 1 TICKET NUMBER- BA219096982 COLOR/ TYPE - BLACK DUFFEL/ SPORT BAG TAG NUMBER - BA401690/

The second leg of my flight unexpectedly got canceled. I was stuck at the airport for the whole day and instead of flying out that morning I flew out in the evening. For some of my fellow passengers it was the second cancellation and their original flight was supposed to go out the day before. There was no reason given though getting rebooked was quick even though I would have preferred if I would have been on one of the earlier flights that day. Compensation was a £10 voucher for some food at the airport. I eventually arrived without further incident but but due to the cancellation, it was one of my more frustrating travels of my life.