Pros: "The crew was very attentive."
Pros: "First class was A+"
Cons: "Not a thing"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "A little more room."
Pros: "Crew did a fantastic job"
Cons: "All was well"
Pros: "Crew was amazing."
Cons: "Flight was delayed, boarding was a little messy."
Cons: "Nothing. I've flown on worse."
Pros: "It’s not American, United, or Delta."
Cons: "The Gogo Internet access was much worse than non-existent, causing me to pay and waste literally hours trying to get a single flight search done on [This idiotic form is broken—the search engine that starts with “Kaya”], and now I have to waste more time and effort to demand a refund from Gogo."
Pros: "Good communication re: the delay, comfy seats, super friendly gate staff, great free movie selection"
Cons: "Not sitting at the gate on the plane for 2+ hours:("
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Pros: "Timing-Fasrer than scheduled"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Pros: "Great crew as usually"
Cons: "Hated ORD"
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Cons: "Dog allowed to sit next to me. It should be ina crate or at least on the lap of the owner"
Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I love Virgin America and was surprised I was getting on one of their planes. I later found out Alaska bought VA out. The moon lighting and easy access to food/drink choices on touch screen is a plus."
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Pros: "Flight was efficient and smooth, attendants were all very kind, we arrived early, and my bags made it intact."
Cons: "I was shocked that there wasn't an in-flight meal, or at least more of a snack. It's a 7 hour flight from Chicago!"
Pros: "Alaska airlines much better than United or American in terms of friendly service, wifi and battery charge, and entertainment options"
Pros: "Friendly staff, comfortable seats"
Cons: "The flight attendant went on and on and ON about how turbulent air was reported ahead, just because we're in a smooth stretch doesn't mean we're out of it yet, and so on. Must have been every 10-20 minutes. She just would not stop talking; while her voice was fine in person, over the PA it sounded like a cheese grater taken to my inner ear. I barely slept that flight; it was miserable."
Pros: "Good customer service and comfortable plane"
Cons: "Sat for an hour before take off."
Pros: "Seats had slightly more leg room"
Cons: "Seriously a coffee pot running hot water kept us on the ground another 45 minutes to an hour, very frustrating. There was one flight attendant Jordan that just made me uncomfortable she seemed rude and short even with her co workers. The food looked like it wasn't worth it on flight. Over all this experience made me second guess booking through Alaska and I'm going with the rei credit card instead too."
Pros: "Alaska never disappoints us. We lucked out with a 1/2 full flight from Chicago, so had lots of room. Each of us got a window. Friendly crew and desk staff. Timely return of checked luggage. All good."
Pros: "Professional flight attendants"
Pros: "Crew was very helpful and entertaining. We left about 5 minutes late yet arrived early. 2 rounds of drink service and cookies for about a four hour flight. Tablets available for rent as well as wifi. Would fly Alaska Airlines again"
Pros: "check in at ohare was super easy. Also no security line. Friendly Staff."
Cons: "After push back we waited for about half an hour before we moved to the runway."
Pros: "I try to book Alaska when I can, they have good leg room for a taller person and their baggage fees are not outrageous like Spirit. You can tell the crew is not completely miserable doing their jobs and treat you like a human most of the time."
Pros: "First time flying Alaskan. Out of all the US-based airlines I flew with, Alaskan was the cleanest, friendliest, and quickest."
Pros: "The crew was fantastic! I was on my way to my bachelorette party in Portland and they were so sweet, congratulating me and even giving my friends and I free drinks! I would definitely fly them again! LOVED IT! :)"
Cons: "There was no entertainment (movies) on this long flight. Not an issue for me, but I know other airlines typically do have them."
Pros: "Plane had a delayed boarding and no explanation for the delay eas given"
Pros: "Crew was wonderful"
Cons: "The cabin was to hot. Was sweating the majority of the flight."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Cons: "Can I have a refund? My flight has been delayed 3 1/2 hours and then they add another delayed flight to leave from my gate ahead of us. Wonderful."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Pros: "Snacks are good and crew is very friendly. Kept us up to date with arrival times. Would fly again with Alaska"
Cons: "With delta, the movies are free. Didn't like that I had to pay for certain entertainment on Gogo"
Cons: "We were asked to exit the plane at Tarmac and I was traveling with 2 little children. There were a lot of stairs to get off the plane and then walk back to terminal and then a lot of stairs were there to get back to terminal. I was hurting in my knee and my kids ears were hurting badly because the pressure was not controlled while landing. It was a very bad experience and I will definitely think twice about flying Alaska again."
Pros: "New equipment"
Cons: "Sparse food."
Pros: "Seats were not bad - headrests actually fit my head right!"
Pros: "Great service and extremely friendly staff. Brand new plane. More economy legroom then other carriers"
Pros: "I liked the seats and comfort, nice crew an allt that."
Cons: "That we were late. I wasn't their fault cause it was because of the weather, but it made me stressed and I couldn't relax."
Cons: "A child crying the whole trip behind my seat. No effort by mother to stop child from crying"
Pros: "After we got off the airplane, the flight attendants went out of their way to help a woman who had trouble understanding English find and get to the baggage claim. The service and kindness exemplified by the staff really made the whole experience wonderful."
Cons: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pros: "Nothing, weren’t even allowed on the plane."
Cons: "Should have let me on the plane."
Pros: "The crew was nice"
Cons: "Better food and cooked throughly and better seat and more blankets."
Pros: "Very personable and always a smile."
Cons: "Best business I have the pleasure of enjoying."
Pros: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Cons: "Excellent service"
Pros: "My mom was very happy with food and specially the open seats."
Pros: "Service on the plan was excellent. Food was delicious"
Pros: "Leg space was better"
Cons: "Long line for boarding .its a big flight so you have to add more restrooms"
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Cons: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Pros: "Leg room and friendly staff"
Cons: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Pros: "Everything during the flight was lovely"
Cons: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Cons: "Super delayed !! Delayed time is longer than flying time. What the heck !!"
Pros: "Staff is very good. Always smile on face."
Pros: "Smooth ride. Great food."
Cons: "Slow boarding started later than expected"
Pros: "My first and hopefully not last flight on one of the world's best airlines."
Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Pros: "Food was good and not over salted like most airplane foods"
Cons: "Need more recently released US movies Options are so few Not enough African movie either"
Pros: "Professional and courteous behaviour"
Cons: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Pros: "Seating Services Entertainment"
Pros: "None was satisfying"
Cons: "Every thing was bad"
Pros: "Loved the ride on the 380. Great service and crew."
Cons: "Smalller cans for drinks. Need more free internet."
Cons: "The crew was too tough was us not to hit helpful at all ."
Pros: "Fantastic flight from start to finish lax to dubai. I was offered upgrade to business class from economy for $1000 USD which was well worth the cost as the 15 1/2 flight can be tough in economy. The a380 is smooth, much more quiet and is pressurized to lower altitude than most planes so you do get off feeling more refreshed. Service and food were good and the inflight entertainment is first class with hundreds of movies on demand."
Cons: "Took 50min after deboarding for luggage to arrive at baggage claim but I'm told that's not the usual and emirates staff were there to apologize and let us know of the unusual delay."
Pros: "Nothing special"
Cons: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Pros: "Very good service I love it"
Pros: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."
Pros: "The new A380 flight is very comfortable. The leg room even in economy was great."
Cons: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Pros: "Relaxing on time flight.."
Cons: "Food was bad... Before it used to be really good..."
Pros: "Flight staff good attitude, condition of airplane"
Cons: "On the 15 hour flight Dubai to LAX, Only one hot meal was served, plus later, a sandwich. I'm a thin girl and barely found the food sufficient - imagine the men!"
Pros: "Very nice service"
Cons: "Food came before alcohol :)"
Pros: "Satisfactory in all respect"
Pros: "Organized and quick boarding process, excellent service overall."
Cons: "Crew was pathetic with no compassion towards customer."
Pros: "That i landed"
Cons: "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
Cons: "Had to run across Dubai airport to make my connection. Nobody at the gate to direct passengers to their short connections under 20 mins. Horrible experience. A person without the ability to run at full clip would not have made the connection. This was an international flight from Los Angeles - Bags did not make the connection either and had to wait two days for them. If you issue tickets with short connection times, it is your responsibility to make sure passengers will have adequate time to make it to their next gate. Or airline should provide some assistance to these passengers. Making them run is unacceptable."
Cons: "Layover time at the airport"
Pros: "Seats were large and comfortable. Lots of entertainment options."
Cons: "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
Pros: "The plane looked nice and was clean, entertainment, food is only so-so."
Cons: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
Pros: "Pilot was good flying"
Cons: "Hospitality Food Serving I recommend to change the staff They are not serving as per ordered meal When asked for water no response till 1 hour Light indicated for assistance never bothered"
Cons: "They were making luggage issues with all passengers"
Pros: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Cons: "Checkin agent at the SFO airport was kind of obnoxious."
Cons: "We were delayed for quite some time with no explanation."
Cons: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pros: "Food was excellent! And plenty of it"
Cons: "Temperature way too warm"
Pros: "EVERYTHING they served"
Cons: "Strong, recycled perfume from flight attendants on business classy"
Pros: "Turkish Airlines rocks! Great food and great service.."
Pros: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Cons: "Gate experience at IST was sub par"
Cons: "The serbice qnd food was terrible"
Cons: "Cabin temperature was very cold"
Pros: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Cons: "Zero effort to reaccommodate."
Pros: "Comfortable seats, good service."
Cons: "To be expected, but no vegan options for food"
Pros: "Excellent service and food. Good selection of movies. Great overall experience."
Cons: "Crying baby and squealing toddler."
Pros: "The service, food,seats,crew,hot towel, slippers & more."
Cons: "Nothing. Everything was great!"
Pros: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pros: "Everything was great, thank you for your service."
Pros: "Stewards and stewardesses were friendly and very helpful."
Cons: "Connecting both flights would be good"
Cons: "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
Pros: "Friendly staff, decent meals, comfortable seating"
Cons: "Istanbul airport- needs major refurbishment"
Pros: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Pros: "Service, Media"
Cons: "Seat room, very tight."
Pros: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Pros: "Flight attendants were not helpful or friendly."
Cons: "Flight attendants were not helpful or friendly."
Pros: "Professional and friendly staff"
Cons: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pros: "Staff are EXCELLENT"
Cons: "Internet was spotty."
Pros: "Loved the service, food and airplane itself."
Cons: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Pros: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Cons: "My flight was delayed."
Cons: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pros: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pros: "The flight attendants were incredibly kind and attentive"
Cons: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Pros: "Good food"
Cons: "No bed to sleep in"
Cons: "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"
Pros: "Food was good."
Cons: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Pros: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Cons: "My TV remote was broken. I could have used next seat but was too lazy."
Pros: "It is just superb"
Pros: "Airplane and entertainment were nice."
Cons: "Flight left an hour late so we missed our connection."
Pros: "Good crew, good food, good entertainment."
Cons: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Pros: "Low prices & generally good service and entertainment"
Cons: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pros: "Comfortable, tasty"
Cons: "The flight was delayed in 40 mins Our entertainment system didn't work"
Cons: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Pros: "Best airline food I have ever had. Most comfortable long flight as well."
Pros: "Food was good"
Cons: "Flight was delayed over an hour. This airline is extremely untimely! If you have a short layover, never book with them. Fortunately we had a long layover so it didn't hurt us"
Pros: "The seat was good"
Cons: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Cons: "Staff not fluent & clear in English"
Pros: "Had no idea the Turks ran such a top program that to me was superbly close to my experiences with Emirates."
Pros: "Overall everything was great. Boarding was smooth with the help of the attentive flight attendants. They were professional and attentive through out the entire flight. I enjoyed the hot towels they passed out after we reached altitude. The chicken dinner was delicious, the eggs for breakfast not so great (eggs should be eaten soon after cooking) perhaps pancakes and sausage have a longer shelf life. I also enjoyed the snacks that were available through out the flight. The The flight was on time and I had no problems connecting to my flight to Berlin. The Istanbul airport was very busy and I was pleased that the airport staff were helpful with directions."
Pros: "As compared to other intl flts I think leg room should be improved. Secondly the tv module system has problems in both leg of flts the system was jammed and would not go to next step. Very limited choice of Indian movies"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Crews are very friendly"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Offered meals for purchase."
Pros: "Very comfortable, no complaints."
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Cons: "Small plane don't do well with turbulence"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Cons: "Boarding was very slow."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The entertainment options were good."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"