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Pros: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Cons: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."

Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."

Pros: "The crew was helpful and meals are delicious."
Cons: "Give free mask."

Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."

Pros: "Everything was great. The crew was nice and the food was pretty good."
Cons: "Everything was great."

Pros: "Flight attendants were amazing and so service oriented!"

Pros: "Crew was amazing.Premium economy seats were superb. Food was also good."

Cons: "Add a low carb meal option"

Pros: "Great experience all together"

Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."

Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"

Cons: "Good"

Pros: "Great experience overall."

Pros: "The service was exceptional"

Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."

Pros: "Clean and comfortable"

Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."

Pros: "Food and services were great"
Cons: "Not a large selection to view on the TV"

Cons: "Great staff and food for a plane."

Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."

Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"

Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."

Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"

Pros: "didnt make it to tokoyo"

Pros: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Cons: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"

Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"

Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Pros: "Wonderful service"
Cons: "Food was on the very bland side"

Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."

Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."

Pros: "Was a smooth flight, good flight crew. Tasty food too"

Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."

Pros: "The service, our seats, overall comfort and cleanliness of the plane."

Pros: "Good"
Cons: "No"

Pros: "flight attendants excellent"

Pros: "Everything is perfect!"

Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"

Pros: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"

Pros: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."

Pros: "Wish there was more movies in English"

Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."

Pros: "Ana is the best"
Cons: "Nothing"

Pros: "staff was great in business"

Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."

Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"

Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."

Pros: "I liked the friendly staff, the movie selection was also great!"
Cons: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"

Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."