Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "The seat had a lot of leg room (I’m short 5’ 2”, but was able to completely scoot down in my seat and stretch my legs out. I had two taller gentlemen on either side of me and they both seemed to have plenty of room as well."
Cons: "I only had snacks, so I can’t comment on the food they had to purchase. They did have a nice variety of snacks though. The only issue was some brief turbulence, but that’s unavoidable."
Pros: "The snacks."
Cons: "The flight was delayed twice. There was no real reason. The plane was extra hot to the point that it was hard to breathe when we were on the ground."
Pros: "Nothing to like"
Cons: "After a 7 hr delay was announced i rebooked for the morning and had to stay at a hotel overnight. At my expense naturally."
Pros: "The check in process with Jet Blue is so great I think this airline dose it the best the staff is amazing"
Cons: "The flight was serverly delayed and for unknown reasons"
Pros: "Movies, comfortable seats, room for my luggage/carry on"
Cons: "Customs in ft Lauderdale. 1 1/2 hours to get through. Onboard entertainment kept rebooting and had to start movie over several times."
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "One of the crew member was very humorous and entertaining"
Cons: "Crew member and pilot announcements"
Pros: "I liked that the pilot was able to make up some time because our flight was delayed over one hour in Chicago."
Cons: "The notification that the flight was boarding early. I enabled notifications and still did not receive notification that the plane was boarding."
Cons: "WiFi was not working DirecTv did not work Plane was dirty Seats so old and dirty that the leather was black and cracking"
I sat in row 38 seat D. The headphone jack was nearly broken. The charging port was completely broken. My under seat space was compromised by a little metal box not seen under all seats so there was less room for my bag (which ended up having to go under the empty middle seat). These things could have been better. One of the flight attendants walked by me while my eyes were closed but I was awake waiting for breakfast and didn’t try to wake me for meal- and then when I asked about it didn’t offer to give me a pack I loved the other flight attendant - he was very kind funny witty and made extra efforts my comfort Overall everyone was polite, flight was smooth Off boarding was a ridiculously long process and should have been avoided if possible
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "Everything was pretty smooth, on time, as expected, no problems."
Cons: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Flight was fairly smooth. Food was available for purchase."
Cons: "No onboard entertainment, either in seat or “shared”. Although I checked in over two hours ahead of my flight, my baggage was somehow placed on a later flight and will not arrive until early tomorrow morning."
Pros: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Cons: "Everything was cancelled or delayed, missed connection are very common."
Cons: "We waited nearly TWO hours in line to check in our unaccompanied minors."
Pros: "The ground crew at mci was amazing!!! Help me out a tone"
Pros: "Was able to get on another flight"
Cons: "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."
Pros: "very comfortable able to move up to first class due to premier access since silver. which was nice"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "The MSP united noticed our original flight was not going to match our connection flight so they search us out for an earlier flights so we could get to our destination. Also, got two refreshments."
Cons: "Seats were hard."
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
Cons: "there was someone sitting in my chair who got angry and it was very rude because I asked him to sit in the right place. I had to put my carry far from me because he put his on my head."
Cons: "Cancelled flight the day of flight which ruined Christmas plans never ever again."
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Pros: "departure from Trenton is a big plus despite the extremely crowded waiting area"
Cons: "base airfare not great because of the time of year and destination (late December / Orlando) not even water offered paid in-flight drinks/food now asks for a tip (really?? are tips pooled? do the pilots get a cut? ground crew?)"
Cons: "For beginners, my fisrt flight on new years eve got delayed, and then it got canseled... in order to make it to new orleans i had to book a flight with American airline for a much greater price (frontier $50 AA $375) Frontier was only willing to cover another flight with them, which would not leave untill Tuesday (jan 2) and that meant i would miss out on my new years experience and also a lost of $250 on a non refundable reservations, after calling costumer service they were only willing to provide a 200 voucher to fly with Frontiers instead of refunding me the full amout on $375 for the AA ticket i had to buy... my other r flight from New Orleans got delayed 2 times and i got in the plane 4 hours later to a flight where they didnt even provide complimentary drinks like a soda or water, last but not least i am currently waiting for my flight back home and i received an email saying that it got cancelled but when i called costumer care and they said that the status is unconfirmed... but if so i will be loosing a day a work and prob have to book another flight that will probably cost me more money to which i am not certain that i will be compensated for"
Cons: "I sat behind inebriated guys who were obnoxiously loud on a red eye flight. The flight attendants could have made more effort to ensure the rest of us were not disturbed. I pregnant; so this made an uncomfortable trip unbearable."
Cons: "I was charged $45 for a carry on both ways which was not disclosed via your site. Adding an extra $100 to my ticket for no good reason sure did put me in a foul mood. seats don't recline and other than water, you had to pay for anything to eat or drink on the flight and I mean anything. This is a terrible airline and I'm surprised it remains in business at all."
Pros: "The flight crew on my first connection tried to make up for a horrendous situation."
Cons: "Terrible communication, inept gate agents, limited vouchers and did I mention that nearly 24 hours later I am still stuck in a connecting city waiting on another delayed flight?"
Pros: "The safety announcement just before take off was a refreshing & original presentation done by the very cheerful flight attendant, Brittany."
Cons: "It was disgustingly dirty. They have striped down all perks, which is fine... it should make it easier to maintain... so maintain the plane! Gross! And what a horrible landing! Perfect weather and I nearly lost my lunch! We fly frequently and thought we would give this a try. Big mistake!"
Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."
Pros: "Nice crew, big aisle, early arrival, no terrible passengers near me"
Cons: "Seats that recline, free water"
Pros: "Absolutely nothing"
Cons: "Rude crew, the most uncomfortable seats I've ever sat in, $55 carry on charge! Never again. Ever."
Cons: "We were not contacted about our flight leaving early. We arrived at the airport 3hrs before the scheduled time and were told the flight had already left. We got new tickets but had to sit at the airport for 9hrs waiting on the next available flight."
Pros: "Easy boarding and very friendly staff - excellentvon time - we were actually early"
Cons: "It would be better to have 2 small carryon itms"
Pros: "This was the first time we flew with Spirit. We loved the price, but expected it to feel cheap. Except for a la carte pricing, it was comparable to economy class in other airlines. And we liked it that seat backs do not recline, so no more seat back in the face."
Cons: "No concerns outside of economy class in any airline; it's really tight."
Pros: "Take off wasn't harsh like usually is. Fight attentand was very attentive"
Pros: "Flight attendants"
Cons: "No complaints for the cost- you get what you get and you don't get upset! Service with a smile!"
Pros: "1. Nice crew that tried to compensate for everything else."
Cons: "1. Flight delays significant...4 hours late! 2. Tried to get me to apply for a credit card and fill in a form with my social security card number...NO WAY!!!!"
Cons: "5 hour delay, sent to the wrong places, cancelled flights. Everything was terrible."