Pros: "Price is good"
Cons: "The food can be more improve"
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Love the promptness of services, always with a smile!"
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "food. schedule was on time"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Cons: "It is really good experience. All the flight attendants are good"
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Crew, plane, punctuality"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "got us there, efficient and effective crew."
Cons: "I have no complaint"
Cons: "Cabin too hot"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Cons: "It would have been better if the wifi was included."
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "Flight was a little long!"
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Pros: "Food and leg room"
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Pros: "Crew was amazing and aircraft was clean and seats comfortable!"
Cons: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "food ok, economy seats not too bad"
Cons: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Cons: "Unfortunately WiFi services was off"
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Pros: "The wider space between all seats and the selection of the food"
Cons: "Nothing at all"
Cons: "No HE"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Cons: "Flight delay by 4 hours!!"
Pros: "Everything was fine except the flight delays"
Cons: "Flight delays"
Pros: "It was booked for my elderly parents and they were very pleased by the service they received."
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."
Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"
Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Pros: "Good attentiveness from crew, food was fine. Entertainment was good."
Cons: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Pros: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Pros: "Good service all the way to final destination. A+ service. Newer model airplane."
Pros: "Great service and food"
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Cons: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Pros: "Comfort, entertainment, amenities"
Cons: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Pros: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Cons: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Pros: "It was on time."
Cons: "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"
Cons: "Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded."
Pros: "I was unable to board the flight so there is nothing to talk about."
Cons: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Pros: "Crew were very hospitable and helpful."
Cons: "More leg room on long international flights."
Cons: "Catering and professionalism of the crew could have been better."
Cons: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Pros: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Pros: "Checkin experience was great. Boarding was great. The crew was great"
Cons: "The movies were old. Not many new releases to choose from"
Pros: "Very professional and attentive"
Cons: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Pros: "Air hostesses service"
Cons: "Food quality"
Pros: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Cons: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Pros: "Food for economy was great. Entertainment system great."
Cons: "Left half hour late."
Pros: "Food was fine. Everything was run efficiently. I have no complaints."
Pros: "Great food, service, and timeliness."
Cons: "I wish the seats were more comfortable for such a long flight."
Pros: "Passengers was good."
Cons: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Pros: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Pros: "The flight staff was very curteous and helpful, that made a difference with the trip."
Cons: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Pros: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
Cons: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
Pros: "Great staff and food"
Cons: "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
Pros: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Cons: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Pros: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Cons: "Ran out of snacks during the flight"
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Cons: "My only complaint, if I have to make any suggestions would be more leg room."
Pros: "Most of the stuff was regular flights"
Cons: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Pros: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Cons: "smaller flights"
Pros: "I wasn’t"
Cons: "I didn’t like the fact I had a different gate on my boarding pass. We were waiting at terminal 2 for 5 hours thingking that’s where our gate was. One hour before our boarding I come to find out that our gate was in a whole other terminal, we almost missed our flight. We would have missed it if I didnt as the ticket counter when is the Seattle flight going to go up on the screen. Poor communication on Alaska airlines part. Not very happy with that I had to rush to the other terminal because I had the wrong information on my boarding pass."
Pros: "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
Cons: "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."
Pros: "very comfortable."
Pros: "Crew assistance, comfort and food"
Cons: "Very less choices of movies in entertainment systems. Also entertainment controls could be better"
Pros: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Cons: "There was quite a delay, which was a shame."
Pros: "Decent crew"
Cons: "Bad food"
Pros: "Overall was Ok"
Cons: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Pros: "professional cabin staff & food selection"
Cons: "middle seat because could not book in advance"
Cons: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
Cons: "unable to move around, seat was stiff, stuffy in the rear of the plane,"
Pros: "Got me from point A to point B"
Cons: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Cons: "Quality of the veg food.requires improvement."
Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Pros: "Seat was good."
Cons: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Pros: "Entertainment system"
Cons: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."
Pros: "Better hindu veg meal"
Cons: "Leg room"
Pros: "The crew and staff were generally friendly and the food was fine."
Cons: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."
Pros: "It was good"
Cons: "I didn't got my Indian vegetarian food"
Pros: "The flight itself was fine, the plane wasn't great but wasn't terrible either. Some of the crew was friendly and the food was decent. The agents in the airports were all very, very friendly however."
Cons: "The main reason for my poor rating of this flight was because when we booked these flights, they were listed as having WiFi available on the flights. The two longer flights are 14+ hours each and happen during the workday for us. This is a total of 28 hours (times 3 people) that we were not able to have in-flight WiFi. Almost all of our work is done online and thus, we could do zero work whatsoever during this flight. We basically lost the equivalent of two whole workweeks because of this oversight about the WiFi, which is very, very upsetting and cost us a ton of money. One of us ended up having to book a separate flight home in order to not lose WiFi for the entire way back, which added another $900+ to our travel costs. Additionally, the crew was fairly unfriendly when we asked about this and seemed to not care at all about why we were upset. We understand that the in-flight crew cannot install Wi-Fi on the plane in the middle of the flight, but some understanding and apologetic behavior goes a long way with an upset customer. Additionally, they were rude whenever we called for service and asked them for anything, always seeming to be so bothered to leave their discussions in the back of the plane. Finally, I've flown many flights across the world and I have to be honest that this was the least comfortable and nice plane I've been on for such a long flight. You think upgraded planes with WiFi would be used for these extremely long flights. We're all very upset about our experience on this flight and would really like to be contacted about this flight and spoken with. We would like for something to be done for us to make up for this HUGE oversight and bad experience. We don't want to have to call the bank and try to get our charges reversed for the flights, but we definitely feel that we were sold something that was not what we experienced. I'm requesting that someone reach out to me directly as soon as possible to work with me on this. My direct number is 1 (480) 225-6034 and my email is email@example.com Thank you, David Zimmerman"
Pros: "Spacious seating, good food, excellent trip overall!"
Pros: "Fast boarding, sufficient space for cabin bagguage, food was ok"
Cons: "It was too cold during the flight, less drinks"
Pros: "Flight attendants were pleasant."
Cons: "Poor selection of food; they ran out of the chicken entree! You should have more chicken entrees; have less beef entrees since a lot of people are avoiding beef!"
Pros: "Flying Business with them couldn’t have been better. The 10 hours flight didn’t feel that long thanks to the first class service"
Cons: "Th flight from Istanbul to Saint Petersburg though was in an old Airbus 319-100 that should be retired or upgraded soon. Unfortunately I lost my Vaccination Card boarding this last flight. Is there any way I could get it back?"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "Food & entertainment system"
Cons: "Tight seats"
Pros: "Pilots were good, they provided a smooth ride."
Cons: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Pros: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Cons: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
Cons: "The seats are so small and place was very squeeze"
Pros: "Onboard the flight service was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"
Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pros: "Excellent service, food, and entertainment options!"
Pros: "Excellent service with comfort"
Cons: "All was great"
Cons: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Cons: "The lost 3 of my bags"
Pros: "The food and entertainment were okay."
Cons: "The staff was rude. The entertainment consoles didn’t work well."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "I liked the food and the staff were very friendly"
Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Pros: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Cons: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."
Pros: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Cons: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Pros: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Cons: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Pros: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Cons: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."
Pros: "Offered us a free meal for the poor service."
Cons: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."
Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pros: "Care and attention the flight attendance showed."
Pros: "Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage."
Cons: "Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random."
Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"
Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."
Pros: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Cons: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Pros: "I enjoyed the services, the crew and the food and beverage"
Cons: "The WiFi services. I ordered the lite service for $4.95 and the 30 mb was finished in less that 10 minutes. Not sufficient"
Cons: "Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication"
Pros: "short lay over in Abudhabi. Flight was on time."
Cons: "At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights."
Cons: "We did order food vegetarian Jain but they didn’t provide that."
Pros: "The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children."
Cons: "The assignment of seats for the Gold card members."
Cons: "Entertainment byTV with more new movies."
Pros: "Only 2nd leg- the crew was better"
Cons: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"
Cons: "The on boarding staff was rude and unhelpful. The seats of the same ticket were not issued aside each other. The food is below mediocre compared to Emirates. Would take Emirates anytime over Ethihad moving forward."
Cons: "Everything was good about the flight"
Pros: "My first meal offered a lamb and rice dish with carrots and currants that was most tasty, while the second meal included a nice vegetarian rice dish. They were both very good and a good introduction to the wonderful food of the Middle East."
Cons: "I had an issue with the sound on my entertainment unit that caused it to stop every time I paused a viewing. I had to exit then return to the show, which restarted where I paused it, but it was annoying. It also would have been nice to have a solitaire card game to play online. Overall, though, the variety was well thought out."
Pros: "Stewardess and stewards were courteous"
Cons: "Long and laborious boarding in DC and Abu Dhabi."
Pros: "The flight took off and landed on schedule"
Cons: "The food was not good but for a short flight, I was ok with waiting until I landed in Kathmandu to eat."
Cons: "The employees in the plane and at the counter they are not helpful"
Pros: "Boarding was easy, crew was fantastic and nice. Flight was as comfortable as they could make it for the limited space. Food was great for airplane food. Entertainment was decent. Didn't try the wifi because I didn't need to."
Cons: "Would've been more inclined to use wifi if by time and not bytes."
Pros: "This was my second time flying with Etihad and the experience was excellent. Continue to provide excellent service to all customers regardless of where the sit"
Cons: "Food Asked several times for ice/water and it was not brought"
Pros: "Staff was polite and curtious"
Pros: "Loved the inflight service and the airlines comfort."
Cons: "The carry on baggage policy of checking the size and weight of the luggage was very discomforting. Qatar did not check that kind of scrutiny of weights on our luggages."
Cons: "Overall bad experience with Etihad Airways flying from Dulles to Abu Dhabi. I won't be flying with them again. 1. ETA: I had to apply for an electronic travel authority (ETA) (essentially an electronic tourist visa) twice despite the fact that I had been granted the visa originally by the Government of Australia two weeks prior to my flight. For some reason, airline staff said they could not see the visa information attached to my passport. I showed them the emails from the Government of Australia stating that my application had been successful along with the relevant reference number. The staff told me to apply for another one and let them know once I had. They informed me that this "happened all the time" with their customers traveling to Australia. If it is happening "all the time," Etihad Airways should check their database to ensure there are no glitches. It's Australia, not a third-world country, so it's likely on the Airline's end. The crew did not offer to look up my reference number or otherwise do any leg work to verify the visa that I already had, even when the application page stated that I already had a visa for the relevant time period! This stressed me out just a few hours before I was supposed to take off and could have been handled with a little effort by the staff. 2. Baggage Weight: They are sticklers for baggage weight, weighing your carry-on both prior to check in (it must be under 7 kg) and again right before boarding the plane. Literally no other airline has done this in my entire experience except the cheapo ones. Thankfully, I had a big purse and was able to shift the baggage weight around to get on because they pulled me out of line to board the plane. It's all going on the same plane so it makes no sense at all. This needlessly drags out the boarding process. 3. Crew: They sat a man who was coughing incessantly on my row (I had two empty seats next to me). The crew member accompanied him to my aisle while he told me where he would sit. The crew did not ask me to make space or anything (of course I would have said yes), but this particular gentleman had a cough and made me sick for my trip. I was not happy, and that situation could have been handled so much better. Bottom Line: Do yourself a favor and fly with Emirates. They're far better and professional and are similarly priced. Had none of these issues with them. (Added bonus: the food's a lot better as well)."
Pros: "Excellent flight crew, remarkably comfortable seating—every aspect of the trip was above my expectations"
Cons: "Absolutely nothing"
Cons: "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
Cons: "The restrooms were not clean and stinky."
Pros: "I liked all my special gluten free food!! It was very good!’"
Cons: "The crew just wasn’t all that friendly, and the seats were so close together, there was very little legroom!"
Pros: "Overall trip was fine but nothing to be thrilled about with it."
Cons: "-my longest flight was completely full and I was sitting between 2 good size men which was just not comfortable. -I asked if I can a seat swap but crew seems to not care much about it. -No snacks in between for a change. I asked for something to munch but there is nothing which they can offer. finally I had to ask for a fruit or something. I am sure nuts, crackers is something they will have on the flight. - they don't give out socks or toohbrush/paste or anything like that. no eye pad incase if you want to sleep peacefully. -crew was very frin"
Pros: "Good service. Excellent food"
Cons: "No complain"
Cons: "Leg room not good"
Cons: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"
Pros: "Comfortable seats more room for the legs."
Pros: "Nothing. I would never ever choose Etihad airline again"
Cons: "At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore."
Cons: "Food choice was limited. Entertainment choices were inadequate."
Cons: "Very uncomfortable seats.. Leg room was way too small."
Pros: "Crew was supportive"
Cons: "Food was a huge let down"
Pros: "Customer service."
Cons: "No complaints."
Pros: "Nice staff at luggage check-in and the flight. Good experience for first time international flier."
Cons: "Layover was a little long."
Cons: "not a choice of Indian movies;"
Pros: "Everything. Very accommodating."
Pros: "good service,"
Cons: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Pros: "Everything, it was on time, the Crew was so nice, the food and beverage was excellent, I am grateful. I really Appreciate the airline."
Cons: "The chicken meal was the only time I refused to eat on any flight... ever."
Cons: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."
Pros: "Good in-flight service. professional crew."
Cons: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
Pros: "Nothing special old Aircraft"
Cons: "Flight delayed for more than a hour & hand luggage asked us to handover at the time of boarding , very sad"
Pros: "Both ways not consistent in time When flight delayed in Abu Dhabi they treat you like Specially Etihad airways service is very poor. . Never again"
Pros: "The fact that the flights left on time and arrived on time."
Cons: "The seats were too uncomfortable, very hard and too small. The flight attendants were not very attentive. They did not make eye contact but when they did they were very nice, but with no eye contact it was not easy to get their attention."