Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Cons: "Chair isn’t comfortable."
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Cons: "Seat padding - seat was a bit firm"
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Pros: "Easy checking process. Friendly staff"
Pros: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "Attendants were friendly."
Cons: "Flight was late."
Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Cons: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Pros: "Food & Entertainment"
Pros: "Good communication, food and services"
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Customer service and food!"
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Cons: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Pros: "The service and the seats"
Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Cons: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."
This complaint has nothing to do with your airline, quite the contrary. I will be looking forward to traveling with your company again and highly recommending it. It has to do with the wifi service at both the LAX airport and the Munich airport. I have a Spanish phone company, and don't know if it has anything to do with it, but I could not sustain a connection at either airport. Again, thank you for the wonderful service and have a wonderful new year.
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Cons: "Everything was super. Really"
Pros: "The seats were very comfortable"
Cons: "The entertainment"
Cons: "I was charged $60.00 for luggage"
Pros: "The confort and quality of Lufthansa is excellent!"
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Pros: "Crew was excellent"
Cons: "Uncomfortable tight seating in economy"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Cons: "Our luggage did not arrive at our destination!!!!"
Pros: "Not much compare to other airlines"
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "Female flight attendant was rude and unprofessional."
Pros: "Service. Crew genuinely cared about passengers.Well done."
Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Cons: "Never given a choice on food like others. It was just given to me."
Pros: "Good selection of movies"
Cons: "The food was soggy and not the greatest"
Pros: "Food was good. The flight left on time. There were so many movie options."
Cons: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pros: "Comfortable, great food, good selection of entertainment"
Cons: "The staff tried to helpful but lost at times"
Pros: "Great Service from the crew!"
Pros: "New aircraft, clean, comfortable"
Cons: "On time"
Pros: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."
Cons: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Pros: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Cons: "No complaints"
Pros: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Cons: "No USB charge ports and no seat back video. They only have movies from Sony."
Pros: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Cons: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Pros: "The crew were very polite."
Cons: "Food could definitely improve, and so could the entertainment systems."
Pros: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Cons: "Flight delay for over an hour with United"
Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pros: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pros: "Entertainment, comfort"
Cons: "Food was not good. Too salty."
Cons: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pros: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Cons: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pros: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Cons: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Cons: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pros: "This flight was 11 hours and I could have lasted another 2 or so hours."
Cons: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pros: "The service was good. The food was average. I liked the complimentary wine."
Cons: "They lost my bag. Huge problem."
Cons: "Couldn't checkin online. Had to wait in line for over an hour."