Daily cleaning, installation of cabin HEPA filters on flights to Wanaka
You cannot fly directly to Wanaka. KAYAK recommends you fly to Queenstown Intl (ZQN) (29.76 mi from Wanaka). From there you can rent a car or get a taxi.
Queenstown Airport is 30 miles from the center of Wanaka. View on Map.
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Scores according to KAYAK customer reviews
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Perhaps the most courteous airline I’ve experienced."
Pros: "The staff is friendly with attention to detail"
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Cons: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Pros: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Cons: "The food was okay but not great."
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Cons: "The VOML food"
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "Good food and onboard service."
Cons: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "My flight was really comfortable, thanks"
Cons: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Pros: "The staff are friendly and helpful. The seat is very comfy"
Cons: "Limited number of movies"
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Service was friendly and enjoyed the USB charger."
Cons: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Cons: "can't think of any.!"
Pros: "Food is delicious and Crew are friendly."
Cons: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Pros: "Staff polite ,speedy"
Cons: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Pros: "Smooth flight with great service"
Pros: "all of them are nice and welcomed."
Cons: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Pros: "The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles."
Cons: "United Air was delayed for almost 2 hours due to airplane maintenance. Not bad except we had already gotten off a 9 hour flight, had a 2 hours layover, and had not slept. Flight was full and we were forced to check carry-ons in the hold. Fragile items were packed in there and I saw gate handlers tossing other passenger's bags onto the chute. I tried to ask another gate person if they could treat it carefully and while he wasn't rude about it, it was clear he didn't really care. No surprises really. Domestic flights seem like garbage compared to international flights in regards to service and comfort. Can't expect anymore for a 1.5 hour "bus" flight."
Pros: "I made it to the flight despite late arriving international connection"
Cons: "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
Pros: "Flight was not delayed for 9 hours like United, courteous staff, comfortable seats....overall very good!"
Pros: "The overall flight experience was great. Excellent entertainment system with touch screens attached to the seat in front. Good selection in meals and metal utensils were provided. Airplane wasn't full giving me the feeling of space. Earphones, pillow, and blanket were provided. Flight crew were friendly and helpful."
Cons: "The seat could not recline back."
Pros: "The crew was friendly."
Cons: "Everything else."
Pros: "Price and convenience."
Cons: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
Pros: "It was convenient"
Cons: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Cons: "delay for 2 hours without notice"
Pros: "The entertainment selection was decent."
Cons: "The crew left a lot to be desired. Very disappointed as when I flew last year, the crew was superb. I'm not a demanding flyer. I really hesitate to even call a flight attendant whenever I fly, so I'm not high maintenance. Incident 1: The flight from DPS to Singapore the flight attendant scoffed when I asked for socks saying that economy passenger don't receive socks on this flight. I didn't appreciate the suggestion that my class wasn't worthy of meeting my request. Her response felt condescending. Her continued interaction with me consistently felt short and mildly irritated with me. I didn't understand why. Honestly, I won't fly Singapore again because of this. Flights are not cheap for me. I spend the extra few hundred dollars because of great reviews and a superior experience last year. I will not be spoken to in a condescending way. On the second leg of my travel from Singapore to LAX the flight attendant once again said that I will not be given socks? Why, thought? I'm traveling for over 30 hours. Have things changed? Second, I asked for a second ice-cream. She handed me the ice-cream then took it out my hand and told me she would have to come back to me. The galley that was suppose to have food didn't seem to have anything. Was I missing something. Be fail on many level."
Pros: "Singapore airline was ok. The food wasn't spectacular and the seats where a little cramp. The only thing that was good was that they provided amenities like toy for kids, entertainment system was uptodate."
Cons: "Seats were little cramp and food wasn't impressive."
Pros: "didnt really like anything on this flight"
Cons: "the meals were ok, vegetarian meals were good but not always available. some of the air hostesses in Economy class were rude and downright unpleasant."
Pros: "The flight attendants were helpful and kind, and the flight was comfortable and even luxurious (I love the hot towels they provide at the beginning!)"
Cons: "The boarding process took a long time"
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "I was inpressed"
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Cons: "I got upgraded to business :)"
Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "I liked having the pilot tell us about the mountains as we passed over them."
Pros: "Nothing. Nothing at all"
Cons: "They were rude to us economy passengers. Apparently unless you pay ridiculous money for first class you get treated like garbage. Even though my ticket said I had one free bag to check the rip off artists at United charged me 150 for one bag under the size and weight limit."
Pros: "Good with kids Clean new planes"
Cons: "When checking in for my flights at the Kiosk I inadvertently skipped over the seat select options. Unfortunately once this is done you can't go back. I called Air NZ to see if I could get an ile seat but as I had already checked in they could not do anything to change the seat location."
Pros: "The accommodations were unexpected and amazing!"
Pros: "It was a direct flight to Vancouver which was great in that I didn't have to change planes."
Cons: "I felt claustrophobic as if a was in a can of sardines, but to my relief I found a light sleeping pill in my handbag and was able to feel relaxed. I am not overweight but felt it was very difficult to reach for my handbag on the floor. As I said, in all seriousness, there was not an inch of space to move without saying excuse me to the person beside me. I must add that whoever made the rules for seating space between the rows on the aircraft must have been paid off heavily. The flight attendants were great."
Pros: "Comfortable flight with excellent food and service"
Pros: "Comfortable seats."
Cons: "It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Pros: "Entertainment and service was outstanding."
Cons: "I could have used more leg room."
Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."
Cons: "Generally ok for econ"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "Amazing airline and seem less travel"
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Cons: "No enough blankets when feeling cold"
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Cons: "Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything! It's Air NZ!"
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Great giving free wifi and liquor"
Cons: "Food was bland and flight attendant were surly. Most disappointing was the high expectations we had of airline that didn't deliver."
Pros: "I was given an upgrade to business class as the flight was relatively empty :)"
Pros: "Nothing much."
Cons: "Food was awful."
Cons: "There were few moments from few of the crew who were not treating me the same when compared to orhers. For example forgetting me while serving coffee even when I had held my cup close to the flight attendant."
Pros: "I like the on board crew service and liked the live video feed of aircraft front and bottom caneras , i made many videos of outside view ..it was awesome."
Cons: "Maybe for my own self , the food was not suitable for me as a Chinese. It makes me uncomfortable."
Pros: "excellent service."
Cons: "having to pay for entertainment."
Pros: "the plane didnt crash"
Cons: "The emirates member are racist and biogts. Never to fly with them ever."
Pros: "Friendly ground staff when checking in very helpful and courteous- the welcome napkins and silver cutlery courteous flight attendants and in particular Chadi in Economy-"
Cons: "Not enough cleanliness in bathrooms or available soap or tissue - not enough leg room for such a long flight - the lady flight attendants weren't as friendly or nice as the gentlemen-"
Pros: "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Pros: "Great flight."
Pros: "So so"
Cons: "Food is junk."
Cons: "Availability of livesport tv channels"
Cons: "More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available."
Cons: "They delayed the flight over entertainment system and that caused me to miss my connection"
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Pros: "Stewardesses were great"
Cons: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
Pros: "The a380 business class was the greatest flying experience I ever had. Second to NONE! Must try and book if possible. I fly a LOT and this was just absolutely amazing."
Cons: "Nothing really! Although they do run out of food options so sit as far in the front as possible."
Pros: "Nothing specific"
Cons: "I was specifically asked for the vegetarian food n mentioned that I am highly allergic to the eggs....in spite of that no vegetarian food was served till I asked the staff about my food...i was told that there is no vegetarian food for me....n at last I was served with very basic food .....not at all good...i could not eat that n stayed hungry n could not even sleep due to headache n acidity This FOOD experience was extremely Disappointing"
Cons: "Food, quality of the food"
Pros: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Cons: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Pros: "The seats in economy at least had TVs"
Cons: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
Pros: "Horrible experience!!!!"
Cons: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Cons: "Seat bookings in just fly are messed up. Kayak took me to just fly for the bookings. The seats for the the 16hr+ flight on just fly we're window seats however at time of check-in I got middle seats in the center 4 seats. It was the worst flight booking experience on kayak so far."
Pros: "Good serevice"
Cons: "food provided is not good. All western style most passengers are from Asia"
Pros: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Cons: "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"
Cons: "They treat you what kind a color your Skin color"
Pros: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Pros: "The Services, crew, procedures, and the standards."
Pros: "Not much."
Cons: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Cons: "The wifi wasn't working throughout the journey."
Cons: "During initial boarding at IAD our carry on baggage was ok. But boarding at Dubai there was carry-on baggage weight check and we had to pay additional $200. And then our baggage was then checked in. Seemed to be totally unethical."
Cons: "I didn't get hotel and the staff in the airport were too strict and mean"
Cons: "restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates"
Cons: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."
Pros: "Smoothness of the flight."
Pros: "i liked everything on the trip. it was great. gulalai"
Cons: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Pros: "Crew is friendly and good service"
Cons: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pros: "The entertainment systems is good a lot of choices."
Cons: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Cons: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Pros: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Pros: "Excellent service in flight and nice food"
Pros: "Flight was light and was comfortable"
Cons: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
Pros: "Very Classy all around!"
Pros: "I liked the vast amount of food and drinks. Plus the regular offerings of food/drink. Good entertainment choice. Staff are friendly. Fantastic Landing - so smooth!"
Cons: "Could have used more leg room."
Pros: "Crew were very helpful food much better this leg although the scrambled eggs arent nice at all"
Cons: "The seat did not tilt back but was so happy not to be cramped it did not matter. Meant to tell crew before I left plane but forgot"
Pros: "Service was great notification about flight time etc was great"
Pros: "Poor food. Not as good as domestic."
Cons: "Helpful and aware."
Pros: "QF 93 Australia to US, was awesome, was allowed spare room, better, more courtious, better fresher food, better service from crew, and more comfortable, the space between the seats was bigger."
Cons: "The return flight QF 94 - the crew were so slow with everything, especially handing out meals. Instead of starting of handing out meals in other section (which was served last for initial meal). So being in the second the last row, I was served meal last both times. Also very slow in taking away empty trays. Had to beg for an aisle seat, which is total BS as it seems women are automatically assigned to middle seats, even though I am taller than most men. I am a Qantas frequent flyer which has stated my preference for an aisle, but only given to me if I ask, and sometimes not even that. Also on this flight, the bathrooms were a mess. Food was not very good. And in terms of boarding we had to wait to a passenger - why can one person hold up an entire flight? Felt that my experience was not worth the exorbitant price. This is not part of Qantas responsibility, as flight came in on time at Tullamarine airport in Melbourne, but it took 1 hour and 45 minutes to get out of the airport!!!!"
Pros: "Customs at Brisbane was untenable -- would have missed connecting flight had it not been delayed. Will never transit in Brisbane to Melbourne again."
Cons: "The headphone jack in my seat was broken - the crew gave me a new headset, but it didn't do anything. It was difficult to get them to take me seriously. Also, fix the website. This is the second time I have not been able to book my seat correctly."
Pros: "Movie selection pretty good"
Cons: "Terminal at LAX only allowed use of Admiral Club not Qantas lounge LAX international. 5 hr layover. No food. Poor facilities. 2 drink voucher. Not up to Qantas standard by a long shot. More importantly seats economy on American Airlines flight fro LAX to SYD very narrow and incredibly uncomfortable. Unable to rest comfortably to any degree or be able to have a meal when seat in front reclined and i am not a big guy. I fly often for work and also pay for Qantas club but this experience is making me think very differently about booking flights according to what the codeshare airline is. Dissapointed and not what I expect the standard of a Qantas codeshare airline to be."
Pros: "Everything was great"
Pros: "Smooth and very organized."
Cons: "Everything was good"
Pros: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Cons: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Pros: "The very good check in service at Changi Airport , for Business Class"
Cons: "The food ! Great on way over , poor on return leg from Singapore"
Pros: "Pretty much self serving at the back of the plane ( like it)"
Cons: "Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again."
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"
Pros: "Great crew! Cheap flight"
Cons: "Food okay, flight delayed both ways, seating uncomfortable in economy."
Pros: "Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections"
Cons: "Seat arms didn't fold completely back between seats."
Pros: "Friendly crew"
Cons: "Needs vegetarian options"
Pros: "On time, could have actually been early, but no."
Cons: "Uncomfortable cramped seats, selection of entertainment was dire, nothing I wanted to watch."
Pros: "Tge flight and landing were uneventful"
Cons: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "canin pressure and comfort level was excellent"
Cons: "screens from other seats are bright"
Pros: "Such amazing service and hospitality on our flight from Jozi to Sydney. Old school 747 looking top class. Cabin crew on point. Simply an amazing experience. Best international flight I’ve been on in years."
Pros: "It got me home in one piece safe and sound, what more can you ask for."
Pros: "The stewards were good"
Cons: "There was no entertainment on this flight. Horrible"
Pros: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Cons: "Nothing to state here."
Pros: "Several genre and selections to choose from"
Cons: "The HBO selections were the same as 8 months ago"
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Cons: "Really unnecessary delays."
Pros: "All the services"
Pros: "The staff on board were very kind."
Cons: "Being delayed 3 1/2 hours...but at least now I know the ' friends' I traveled w/aren't the people I though they were. Their American Airlines flight was on time. They arrived at LAX at 6:30 a.m. By the time I landed at 10, they were already home. Without me."
Cons: "Flight was delayed"
Pros: "Great, attentive staff. Good selection for entertainment."
Cons: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."
Pros: "I liked everything from crew to the plane"
Pros: "Quality & service."
Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Pros: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Cons: "food selection"
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Cons: "The kioks were a joke. I entered my details, it displayed both boarding passes but only printed one. Had repeat the process. The queue for checking in luggage was also terrible. No organisation what so ever. I waited in a queue that switched staff twice and when i got to the front i was advised that it was break time and she didn't know who was replacing her. I was called over by another staff member at a different queue. Another passenger jumped in. Someone then manned my original queue who called over the person that was originlally behind me. The passnger advised that I was first but the staff memeber rudely told me to wait. The other passenger insisted so I was finally served. Terrible and frustrating experience"
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "I like the services"
Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"
Pros: "It was on time and very good service."
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "The crew was very attentive."
Cons: "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Airlines flying to Wanaka have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Wanaka
Masks required on board, masks provided on flights to Wanaka
Social distancing seating
Middle seats unavailable to book on flights to Wanaka
Testing for antibodies, testing for symptoms for flights to Wanaka
Waiving of change fees. Search flexible flights to Wanaka