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Great experienced staff and very pleasant compared to some other international airlines

Flight was good and comfortable, even for long haul economy. No complaints.

Check in was fast, lounge was good. Special section for ANA passengers in the Plaza Premium lounge. Boarding was organized and quick. Crew was very nice. They ran out of the Japanese meal so they asked me to switch to the international meal. Beef was room temperature and not hot. It tasted ok. Japanese meal was served hot. Movies were not great. Chair was very old and recline was not good. TV monitor was very old and not HD. Plane layout in business was 2-2-2. Should switch to the 1-2-1 layout for more privacy. Overall flight was average to good. Service was good but hard product should be updated to compete against much nicer Taiwanese airlines.

They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it

Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.

I like the service very much. The food just okay but maybe different culture who like, who don't like.

Everything was excellent. Only the fish entree in the Japanese meal was overcooked and quite dry but everything else was great

Great first time experience on this airline. Very professional staff and great service.

Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival

I was able to change my flight last minute. It was more expensive, but that was my fault. Thank you for allowing me to fly!