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Pros: "The fact that we landed safe. Besides this nothing much."
Cons: "Plane on time for the start would be a nice thing. But the list goes..."

Cons: "Better communication on board. It was difficult to hear and to understand announcements, which were few."

Pros: "Crew"
Cons: "Be on time and don’t lose my baggage"

Pros: "The dinner was ample for airplane food."
Cons: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."

Pros: "yes yes excellent"

Cons: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."

Pros: "I liked that I wasn’t one of the people who had to sprint to my connection"
Cons: "Not way over booking all three of my flights. Each time the flights are asking people to change their plans for compensation."

Pros: "Good organization for connecting flights, since first one departed one hour late"
Cons: "Not put me in middle sit never again"

Cons: "touch screen didn't work,"

Pros: "Very friendly crew , free beer"
Cons: "being 100% on time with take off"

Pros: "Plane was clean"
Cons: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"

Pros: "Yes"
Cons: "Seat layout"

Pros: "Yes.I am happy."
Cons: "Crew"

Pros: "The crew was friendly"
Cons: "Better quality of food"

Pros: "The best conection to Warsaw. 1 hour delayed pretty normal every where. Safe start and landing metter. I wish everthing shoud be perfect but not always. We were informed that laguage machines at Chicago were broaken and extended loading time. Perfect conection and good service."

Pros: "Crew"
Cons: "Delays"

Pros: "They gave decent food and some decent movies and ok songs to listen too."
Cons: "Not enough good movies to watch. Perhaps put on some Spanish movies and music along with more variety Polish and Russian movies and music. I was stuck in middle of two old people that kept farting a lot."

Cons: "Limited leg room and cramped quarters when person in front of you leans back."

Pros: "All stuff members spoke good English."
Cons: "I was in the business class. Food was too salti Cabin stuff were clumsy Plates and glasses fell of their hands on the pasengers Many times dueing the flights. Chairs wrre stuck and a stuff member need to come every time i needed to change position."

Pros: "Direct flying"
Cons: "Not on time, 3 hrs delay flying in and 1hr delay coming back"

Cons: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."

Cons: "a worst ever trip"

Pros: "Friendly crew."
Cons: "Plane was a little late,which was OK. The bigger problem is the lost luggage."

Cons: "arrived one hour late to krakow and my baggage was sent to warsow"

Pros: "Keeping announcements to minimum hence allowing for silence and sleep was great. Personally, being served a meal around midnight seems unnecessary. My preference would be for a bigger breakfast."

Pros: "New airplane, good food."
Cons: "nothing"

Pros: "NOTHING...!!!!!! ZEROOO STARS....very unprofesionall...., this was my first and last time traveling with this aholes..........!!!"
Cons: "I don’t wana waste my time anymore talking about this f...... joke of company.......necer again"

Pros: "The biggest supprise for me was the 787 Dreamliner which is very comfortable. You do everything to provide an excellent experience. The crew was very nice and helpful, You are the best! I don't fly often but LOT is my favorite company to fly to Odessa. Thank you for great service!"

Pros: "Enough space to sit"
Cons: "Everything in English language was barely understandable"

Cons: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."

Pros: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."

Pros: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Cons: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."

Cons: "I used LOT Airlines for the very first time to travel to Riga, Latvia. The problems started at the LOT check in counter at O'Hare International terminal. I packed my weeks worth of belongings into a 21" carry on bag expressly so I wouldn't have lost baggage issues. The customer service person forced me to check my bag because it was 3 kilograms overweight even though it was the correct size for carry on. As you can probably guess the bag was lost in the transfer in Warsaw, Poland. After filing a lost baggage claim at Riga, Latvia airport I never heard a word of support, communication, or even an apology from customer service at LOT airlines. I called them several times and their tracking system could not locate the bag during the entire week I was in Latvia. Now I am home in the states and have received an email from LOT Airlines stating that my bag is now at the airport in Riga, Latvia and to contact them for shipping and reimbursement for any costs. LOT is a TERRIBLE AIRLINE! Atay Away!"

Pros: "Friendly service"
Cons: "Was not aware that choosing a seat in the front row would mean I will be next to all the babies on the plane."

Pros: "I like that I flew on a modern aircraft with good amenities."
Cons: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."

Cons: "BROKEN LIGHT! I wish I had some tape or even a bandaid to block that annoying light- did not sleep at all"

Pros: "Nothing!"
Cons: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"

Pros: "Service was very good"
Cons: "The cabin was quite warm; a bit uncomfortable."

Cons: "Long delay for departure"

Pros: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Cons: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."

Pros: "Was ok"
Cons: "Lost my luggage"

Pros: "People polite, food good and plane very comfortable."

Cons: "Nor enough beverage for such a long flight Ice cube?"

Pros: "Everything was great, except the food which was a bit weird."

Pros: "Nice crew"
Cons: "Lost my luggage"

Cons: "3h delay!!!!"

Pros: "The crew was polite and responsive."
Cons: "Turbulences over the Great Lakes, but nobody can control that!"

Cons: "We had 2 people traveling. The first person thought the food was very poor. Her other flight overseas was with Lufthansa and so she expected food similar to their flight. It was not at all. The quality of foods was dramatically different and Lufthansa even offered complimentary wine & beer with the meal. The second person needed a gluten-free menu due to gluten sensitivity. However, her meals also came dairy-free, so she wasn't even given real butter. She was offered no salad dressings so her salad was eaten dry. The chicken was extremely dry. The 2nd meal (breakfast-like) was horrible dry bread with cucumber, lettuce and tomato -- no meat, no cheese, no protein at all! The regular meals were also given yogurt, where she just got cut up fruit. Protein is extremely important in each meal and LOT failed to provide this. When asking a steward whether she could at least get a yogurt like the regular passengers, they were unable to help her."

Cons: "Plane was late, the plane's status online was not updated. The crew was somewhat arrogant, the credit card terminal was not working for credit cards of people who are not of Polish nationality. The airline charges for alcoholic beverages when most European airlines serve alcohol for free."