Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "Great crew! Responsive to requests and informative about choices."
Cons: "No seats assigned"
Cons: "They need offer other options food."
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Good service"
Pros: "All the flights in time, and very nice the personal atention"
Cons: "Maybe more vegetables food"
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "Good flight, fast, comfortable."
Pros: "On time"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Delicious food, very tasty"
Cons: "Seats did not recline as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "I like that international flights serve food, drink and have entertainment in the main cabin making domestic companies appear stingy. The flight attendants were wonderful, as always"
Cons: "Pretty sure they got the cheap Boeing seats, they seemed smaller than average. Also baggage claim took FOREVER (I exaggerate), but it was better than last time I flew Copa where my bag arrived on the flight AFTER mine."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Cons: "It was hot!"
Cons: "I was quite disappointed once again that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So I was served a single roll and a salad aka (one slice of cucumber and about 3 fork fulls of lettuce) but hey that's better than getting nothing on the 1st dlight. Also I was given an exit seat and was literally the first person in line that morning to check in but when I boarded I was told I had to move my seat because I didn't speak spanish... So why assign me the seat in the first place. Also flight was delayed about an hour and a half NOT due to weather conditions."
Cons: "Everything was OK"
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Cons: "Despite booking this trip months in advance, Copa overbooked the flight by 10 people and randomly decided that I would have to fly standby. I was traveling with 2 other people who had to give up their seats as well and we missed an entire day in Panama City. We had already paid for the flight and booked plans around being at our destination at the suggested time that we had to cancel. I will never fly Copa again"
Pros: "The food"
Pros: "Most of my flight experience was great."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Short flight and thankfully I slept a bit."
Cons: "The stewardesses just say in their area. Never offered extra coffee or drinks. No snacks. Food was pathetic."
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Cons: "FOOd was terrible"
Pros: "Good service and attention"
Cons: "Poor customer service. I felt discriminated and extorted."
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Pros: "Efficient and service oriented Always feeding you Easy web use"
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Cons: "Ustedes cambiaron las fechas de nuestra reserva. Se hizo para el 9 de agosto. Y nosotros la pedimos para el 9 de julio. Cuando llamamos a cambiarla, salía más caro que comprar otro tiquete ida y vuelta. Yo tuve que comprar un tiquete por otra aerolínea para regresar de Nueva York a Medellín."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "Airplanes seats"
Cons: "No dinner was served"
Pros: "The fare was relatively low so I was not expecting much beyond safe transit between Costa Rica and Panamá. I was pleasantly surprised by the robust flight crew that all seemed knowledgeable, very friendly, and professional. I particularly enjoyed the quick and easy check in, no extra charges for my very large checked item, in flight entertainment via headrest screens, ample leg room and storage, and the ability to charge my phone during the flight via USB. Even though I was a passenger in coach, we were provided a light snack and free alcohol and beverages during the short flight. All in all, even as a very frequent traveler, Copa surpassed my expectations. I will definitely fly with them again."
Cons: "The only thing I felt could be improved was the boarding process and signage. I was originally in an exit row seat but was unexpectedly relocated as I boarded. The explanation was quite vague, even though I asked the gentleman to repeat himself twice, but overall the change was fine. I was moved up a few rows and kept my window seat preference, so I wasn't upset. I only wish I had been notified earlier at the check in desk rather than holding up the line of passengers behind me."
Pros: "Everything was good, no problem at all, everything very straight forward"
Pros: "The crew was very helpful and friendly."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Cons: "Touch screen didn't work"
Cons: "Less baggage weigh allowed than normal. Cost an extra $100. Plane left late with no explanation."
Pros: "I made it to Belize City on time to catch my connecting flight to Corozal"
Cons: "Didn't like Tocumen. Have eyesight issues and there was no wheelchair. Had to stand for an hour. They motioned to a place where I was to go to get ticketed, but A BLINDPERSON TRYING TO FIND A LOCATION? READ A SIGN? IN SPANISH? Once a wheelchair was found,things got a little better. All went much better when flights left directly from David. David is manageable. Tocumen IS NOT. The flight crew to Belize City was ok. Trip to Panama. I messed my connecting flight because, once again, THE WHEELCHAIR was missing. A stewardess led me to the location, but by the time we got there, the flight had left."
Pros: "Loved the FREE on-demand movies!"
Pros: "Free flight change."
Cons: "Meal selection was average."
Cons: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."
Cons: "Seat comfort"
Pros: "The cleanliness of the aircraft and the staff professionalism"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Old aircraft Business seat narrow"
Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Cons: "U have to pay for everythings"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Good crew, excellent service, friendly staff, comfortable seats and on-time flight"
Cons: "Entertainment was lacking, so there was only an in-flight magazine to read with limited English language material"
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "5 hour flight and only 1 pass through with breakfast and beverages. Never saw another flight attendant pass through the cabin again. Bring your own water because you won’t get any onboard."
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Cons: "They lost my bags"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "Lancing was excellent. Good leg room, good leather sits"
Cons: "I thought service was good."
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Cons: "LATAM flights to Bolivia from Chile leave at horrible hours."
Cons: "My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again."
Pros: "All of your staff where very nice and kind."
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Pros: "Landing was perfect!"
Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"
Cons: "Comida, al llegar a mi ya no habían opciones."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "I liked the kidness of the crew, I liked the food"
Pros: "Very friendly staff. Specially crew leader Sandra"
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Cons: "BECAUSE OF YOU GUYS WE LOST A $5000.00 VACATION PLANED MONTHS BEFORE, MY GIRLFRIEND WAS NOT ABLE TO FLY BECAUSE HER NAME WAS MISSPELLED ON THE TICKET, NOBODY DID ANYTHING AT YOUR COMPANY TO FIX IT NEITHER DID THE AIRLINES, YOU GUYS TOTALLY RUINED OUR SUMMER. NO ONE HAS CONTACTED ME TO MAKE RIGHT OR SOMEHOW FIX THE MESS YOU GUYS CREATED"
Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Pros: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Cons: "Old airplane"
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Pros: "My baggage was delivered on time, really good enterteiment, coke in cans, internet on board."
Cons: "The sits where old and grey, like dirty color. On the middle of the night, a guy smoked inside and the tabaco smell was really strong. He was admonish by the crew but nothing else, toilet was a little bit dirty."
Pros: "crew and cleanliness"
Cons: "tight uncomfortable seats, LAN entertainment app didn't work"
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Cons: "Rude and disrespectful"
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Cons: "Noting all was great"
Cons: "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Very very helpful I will fly AA every time I can"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."
Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "Food was better than expected - not a fan of airline food, but this was not so bad."
Cons: "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
Pros: "Polite and professional:-)"
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "The delay"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"
Cons: "Zero flexibility"
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Pros: "Staff were efficient and helpful."
Cons: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."
Pros: "On time. Bigger plane. No problems"
Pros: "Crew was sympathetic"
Cons: "The plane was extremely small, and the flight attending was rude and very bad at her job"
Pros: "Comfort on an airline? I did have a great seatmate... a psychiatrist from Greenville. I told him a loved my parents, and that was not much of a conversation starter. hehehe"
Pros: "Staff was very courteous and helpful."
Cons: "Flight was delayed 3 time, needed to change connecting flight. Surprised that flight crew didn't even say goodbye and thank you as they were cleaning the aircraft before passengers were off."
Cons: "No entertainment system on flight and no power options to charge electronics"
Cons: "Customer service miss lled us as to connections"
Pros: "Comfortable seat and on time."
Cons: "Too many programs that confuse the boarding process."
Cons: "Flight delayed waiting for connecting flight to clear customs. No communication on the delay just kept delaying. Doubt will wait for me next time connection delayed."
Pros: "Although winter storm Jonas wreaked havoc on our flight schedule, AA agents worked hard to re-route us repeatedly each time one of our scheduled flights was canceled. We were originally supposed to fly to San Juan, but due to all the flight cancelations & delays, we would have missed our cruise ship, so AA flew us to St. Thomas to catch up with our ship. Agents, pilots, flight attendants were all in a good mood in spite of all the stress from problems created from the storm."
Cons: "Very tight quarters on some of the flights. A few of the newer planes had more leg room which was appreciated. I understand there will be some free wifi & a few free snacks in the near future. I hope that is true because sometimes it is hard to have enough time to grab a sandwich between flights. Free Wifi and/or movies would not only help parents trying to entertain their kids, but I think all of us passengers would be in a much better mood if we could have something to watch to distract us from the tight quarters. One of my favorite suitcases was ruined, but AA has offered to repair or replace it."
Pros: "The roominess of the plane. Awesome."
Cons: "Never made it to destination"
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "Plane broke. Cancelled and customer service was very slow. Only added 14 hrs to my to my flight. Don't know if I will ever see luggage again."
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Cons: "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
Pros: "Everyone was very nice"
Cons: "I was up all nite. Could have used a cup of joe."
Pros: "The staff was efficient, friendly, funny and honest. Smooth landing, great service. Thank you!"
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "On time, happy and efficient crew."
Cons: "No food, but beverages offered, understandable due to the quick flight."
Pros: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "The seating is cramped."
Cons: "The flight was delayed."
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "The 2 people in front of me were told they'd have to check their bags, as was I. They boarded with the bags and I saw that there was plenty of room in the overhead bins for mine too. I could have avoided the baggage claim wait. If you make this determination then it should be enforced. Next time I too will carry on my tagged bag"
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "I did not like anything about this experience. Sent young man Spanish speaking only. Wrote a note and called the airline. He missed his flight. No one helped him."
Cons: "Sent young man Spanish speaking only. Wrote a note and called the airline to inform about language barrier. Gate changed. No one helped him.He missed his flight. was missed inform how he could be accommodate."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "boarding was efficient and fast; easy check in"
Cons: "oversold flight with 16+ standbys multiple flight delays with vague or no explanations"
Pros: "Service at the boarding gate."
Cons: "Comfort= no leg room, people pack like sardines Food+ have to purchase you own food. Entertainment= have to purchase Wi-Fi to get entertainment Overall after flight for almost 15 hrs. I was hoping to get some comfort for this flight."
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Cons: "The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible."
Cons: "The layover/ delay was bad and inconvenient."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Pros: "Nothing. Both airlines refused to accept responsibility."
Cons: "Security was down to 4 officers after 8 pm, which is normal practice. We where in line for 2 hrs with TSA. Neither airline made any attempt to assist getting us to the gate faster to make our flight on time. We received no assistance from United or Lufthansa airlines and had to sleep in the airport overnight."
Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."
Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Pros: "Easy process, no issues. Pilot handled turbulence well, landed pretty smoothly. It was a good trip."
Cons: "No complaint except the trash other passengers left on the plan."
Pros: "Good crew Landed on time"
Cons: "Bumpy ride"
Pros: "The single best thing was that the cabin lights were dimmed on the way to Raleigh so I could sleep since it was so late. The crew was polite and patient. Getting re-booked for a new flight after my original flight had been cancelled wasn't too bad. Text message updates are helpful (but could use more info)."
Cons: "I arrived into Newark to find out that my flight had been cancelled. I'm still not sure why it was cancelled. Then, I was placed on a new flight that was intended to leave at 8:30pm, but didn't leave until 1:00am. I spent 10 hours in the Newark airport where, even though charging stations were in abundance, wifi was non-functioning. I received 7 text messages, each one with new departure times. I appreciated the texts, but would have liked to have more information about why we were delayed. Communication from gate agents can go such a long way. I spent a ton of money on bad airport food and couldn't work due to the lack of wifi. I never understand why nothing is offered to passengers in return for such delays--whatever happened to food vouchers, etc.?"
Pros: "Had the row to myself in Economy Plus. Beautiful afternoon skies. Easy and comfortable."
Pros: "Enjoyed the small size of the Raleigh airport."
Pros: "I liked how friendly the attendants were."
Cons: "I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous"
Pros: "The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful."
Cons: "The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all."
Pros: "Our stewardess' were great."
Cons: "The seats were hard, the plane was cold, & the overhead lights were so bright and never turned off."
Pros: "We boarded the plane, made it to the runway when a light came on causing us to have to wait and wait on the plane until they had to bring us back to the gate where we had to exit the plane and go back to WAITING in the terminal. We were so delayed I missed all of my meetings and lost business because they could not give us an ETA at all or updated on our flight."
Pros: "Aisle seat."
Cons: "They made my dad check his bag even though there was space."
Pros: "Lots of room"
Cons: "Flight was delayed. New plane but seats are incredibly uncomfortable."
Pros: "Flight was on time, in fact, arrival was early."
Cons: "The seating was a bit tight."
Airlines flying from Uruguay to North Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights