Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Flight was on time; captain was clear and funny."
Cons: "Seats a bit cramped"
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Cons: "Need more legroom"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Entertainment options"
Cons: "Huge delay...."
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Cons: "Serviço de bordo"
Cons: "Gol app is terrible and buggy."
Cons: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "The space between sits in the airplane"
Cons: "The timing"
Pros: "On time"
Pros: "punctual, airline staff were accomodating"
Cons: "nobody speak English"
Pros: "Toasted seeds snacks were great."
Cons: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Pros: "Everything about today’s flight hit the right notes: wonderful lounge, premium boarding line, no one in the middle seat, overhead bin space was very good, Wifi to watch movies and a holder for my iPhone while watching the movie, quick and efficient food and drink service, etc."
Cons: "There were no negatives for me on this flight."
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Cons: "Espaço conforto não merece esse título."
Pros: "fast flight, cofy seats!"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Pros: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Cons: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Perdimos el vuelo por demora en el tráfico y nos ofrecieron muy gentilmente otro vuelo sin costo. Estoy muy agradecida!!!!!"
Pros: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Cons: "Cobrança da Internet a bordo."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Cons: "The width of the seats were too small."
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Pros: "Cabinstaff were friendly and professional"
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Cons: "Space on the seats, between the seats."
Pros: "First time on Gol! Awesome airline!"
Cons: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "On time departure"
Pros: "Everything was great."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Plane itself was fine, fairly spacious and comfortable."
Cons: "Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed."
Pros: "Excellent crew members !"
Pros: "Internet on board for free! Amazing!"
Pros: "No entertainment available. No monitors on seats..."
Pros: "Very clean, orderly boarding"
Cons: "Need more instructions on boarding in English"
Pros: "Arrived earlier than scheduled"
Cons: "The boarding process took over 2.5 hours standing in line, such a slow and wasteful process. It's time to start thinking upgrades to speed up the process."
Pros: "Space between chairs, because I got the Gol+Conforto seat"
Cons: "Same snack every flight. Doesn't even change the flavor"
Pros: "Flight was on-time. Clean planes."
Cons: "GOL ground service in Montevideo and Rio. Unable to assist with switch from Garulhos airport to Conghonas in Sao Paulo."
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Cons: "Book seats together for parties traveling together."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "waited for us. We were late from Yuma"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Cons: "Entreteinment. More room in the plain"
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "the bumpiest, harrowing flight ever"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Cons: "We still haven’t left Dayton."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Good food, kind staff, free booze"
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "I slept the entire duration."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Pros: "No individual screens to watch. Get with the times for long flights !"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Pros: "Nothing unexpected happened"
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Cons: "The boarding process"
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Cons: "The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future."
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Pros: "airplane was good"
Pros: "The WiFi didn’t work although it would charge you’re credit card."
Cons: "Chicago O'Hare was a nightmare. Hugely crowded, flights kept getting moved to different gates so hundreds of people were milling around, or just standing around. Not enough room to line up to board. I will try to remember not to go through there again on a Friday evening. Disappointing also to have 4-hr flight without movie or entertainment."
Pros: "The flight attendants were very welcoming"
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Pros: "Fast flight, friendly crew"
Cons: "No entertainment to speak of."
Cons: "That the flight was delayed."
Pros: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Cons: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Pros: "Great stuff, very friendly and attentive."
Cons: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "The crew was courteous, the pilot was the best one out of the 4 flights I had taken that weekend."
Cons: "We used to get more for our money. 20 minutes isn't enough time to use the restroom and find and eat food after hauling from one terminal to another on the light rail. Then we are given a mystery snack mix and a drink, I remember we used to get meal service for flights that long. Boarding was very confusing for people in groups 3, 4, & 5 as we were all grouped in one line. Group 3 was called and 4 & 5 tried to board. A simple PA saying that group 3 should be in line first would help the confusion. The lady performing the boarding call was rude. Saying "I don't care I will just take thier bags and check them, they don't have a choice". That's a great way to start an argument. Then the seat pitch is awful, I'm not the only person flying that is over 6ft tall. My knees were directly impacting the meal tray arms of the seat in front of me the entire flight. Shorter flights weren't bad, but sitting on the ramp waiting for takeoff for at least 30 minutes plus the flight time was pretty painful."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Pros: "Due to a computer error there was a slight delay on take off. However, the flight crew bought us a tasty beverage for the inconvience. Kudos to the flight attendant as she had a short amount of time to provide our service and did a wonderful job. Thank you."
Pros: "The crew was nice on the plane"
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Crew was good"
Cons: "The delay"
Pros: "Attendants were friendly."
Cons: "Much more cramped than other airlines."
Pros: "This was the first flight in approximately 10 years where everything worked as it was supposed to. The flight was on time. Our crew were pleasant, friendly, and warm - this has been the missing element for a long time. The new plane was comfortable."
Cons: "I still could not get my PC to work with in-flight entertainment."
Pros: "I asked if I could buy headphones on the plane and they gave me a pair for free! I had the Tapas snack box and it was tasty and I was full afterwards."
Cons: "Only 1 of my 2 large plane flights had a personal TV. I also didn't know I had to download the App to watch free entertainment in light on my personal device so it prompted me to purchase Internet so that I could download the app"
Cons: "Seating next to the bathrooms is gross"
Cons: "Bad cancellation policy. I would've been charged over $200 to cancel a single leg of my journey (no other changes or add'l flight). Would not do business with United again."
Pros: "Good communication and polite."
Pros: "Excellent as expected."
Pros: "Overall okay everything was on time."
Cons: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Cons: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Pros: "Professional staff"
Cons: "Last minute gate change no notification. Plane was filthy even with 25 minute boarding delay, air coming from the supposed fresh air was full of lubricating oil smell. Seat would not recline as a disabled passenger with ruptured discs in my neck and back, this was more than an inconvenience it was very painful. At 6foot 2 inches tall my legs did not fit between the seats, plenty of foot room not enough space between rows. Miserable is an understatement the pain from the flight will certainly be very real for days after. Never United airlines again I will campaign against anyone flying United airlines!!"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Pros: "We left on time and got in 40 min early, direct flight, crew was friendly"
Cons: "Seats were smaller than usual flights, no window seats left when I checked in, under seat leg area small, the TV was repetitive and no music options, if there were plugins on the flught!, they were hard to find. No free WiFi for T-Mobile in flight texting, standing in line while waiting to board after walking all day...the boarding took ages and people kept cutting (first class, disabled?)...it'd be nice if the crew acknowledged why people were taken out of order like "okay, first class you're all set!" Or "thank you for your service" so we knew it wasn't 20 people randomly jumping the line."
Cons: "The flight attendant was rude to me while I was boarding. There was room for my carry on in the overhead compartment but she told me I had to keep my bag under the seat in front of me. There was also an extremely overweight person next to me, I couldn't lean back.I had to ride the entire flight on the edge of the seat stooped over. They should have made the large man buy 2 seats."
Pros: "Boarding, economy plus"