Pros: "Crew was great. Boarding was easy."
Cons: "How about letting my seat tilt back a bit. Back was not happy."
Cons: "Delayed by over 2 hours"
Cons: "It was a very old plane. Not what I expect from Jet Blue"
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Pros: "Overall, we love Jetblue."
Cons: "Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "I was able to rest."
Cons: "Our redeye flight was ridiculously hot and the flight crew, for some inexplicable reason, didn’t seem to care or notice. Catching a second of sleep was impossible. The screaming baby didn’t help either."
Pros: "We finally made"
Cons: "Messed up my sleep, health, schedule by staying in the airport all night 7 hours late is horrible"
Cons: "It was not s dislike, I did not use the entertainment offered so not able to rate it properly-and the snacks -no complaints-they were quite nice as snacks go,just not a big snacker"
Pros: "I liked the prices for the airfare"
Cons: "Boarding didn’t start until probably 10:30 or so. Flight was supposed to leave at 10:20, but there was a broken seat or something that needed to be repaired."
Cons: "Bulkhead was very cramped"
Pros: "Every single JetBlue flight I have ever taken has been delayed. I can’t fly JetBlue anymore. You are unreliable and waste peoples time."
Pros: "Crew responded very well to a passenger with a medical issue."
Cons: "No captions for entertainment. Not acceptable."
Pros: "Booked my flight quick and easy on Kayak, very inexpensive round trip for under $300 from SLC to Long Beach."
Cons: "Can't complain about anything really. The crew wasn't very talkative and didn't have much to say maybe that's about it."
Pros: "I loved Jet Blue's TV for every passenger. It made the time pass quickly. The staff was cordial & polite."
Pros: "It was quick and easy - staff was very organized."
Cons: "My seat did move move - and it was very stiff. Not very comfortable for my neck. It was difficult to rest the entire flight."
Cons: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Pros: "lots of leg room. I'm 6'2" and that is rare."
Pros: "Easy boarding and polite crew. Smooth flight all around."
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Pros: "The person (Jorge at Salt Lake City, Utah airport) who checked us in so polite and kind he is a genuine person who cares about customer service he made my day - Thank you"
Cons: "The 1 hour delay, no reason given. People boarding when they should not have i.e., call for people with disabilities and bunch of people without a disability boarded; call for families with children and those with bigger kids (not one child under 2) boarded. What is the purpose of groups if it is not honored."
Pros: "Service, comfort, promptness."
Pros: "Extra foot rm. Clean"
Cons: "almost an hour late"
Cons: "2.5 hours late on a red eye....inexcusable"
Pros: "Friendly crew"
Cons: "Was forced to check a carry-on bag at the gate because there was “no room in the overhead storage space”. After boarding it became clear that here was plenty of room in the overhead storage. As a result, I waited for almost 50 minutes at the baggage claim carrousel to get my bag after a rough red eye flight."
Pros: "Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?"
Cons: "My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints."
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "My flight was excellent! We took of on time and were 20 minutes early landing. Very smooth flight. Great service, great leg room. I will fly Jet Blue again!"
Pros: "The crew on the flight was fantastic. The flight was delayed and made me worried about my connecting flight from LGB to SFO. They kept me up to date on its status and figured out a contingency plan."
Cons: "The flight was delayed 2.5 hours for mechanical issues, and the inflight entertainment was below average. Could watch live TV which was nice but the entertainment pamphlet in the seat back pocket stated that there were 3 movies available but I could not find them."
Pros: "Fast boarding"
Pros: "The flight was great."
Cons: "The tv controls didn’t work"
Pros: "It was a good flight"
Pros: "Crew was kind and positive even though it was Christmas and our plane was delayed."
Cons: "The TV as teens were outdated and the headphone jack would go in and out and was staticky. Plane was delayed."
Pros: "The early boarding and seat selection and recognition of Mosaic status is overwhelming positive. I have unique status at Delta and other airlines, but Jetblue's program is special."
Pros: "Space, comfort, treats, tv's Ann's wifi"
Pros: "It boarded with ease, it left on time, and we got in early. Perfect!"
Pros: "Seat was comfortable but our flight was over 1 hour late. In Hartford the baggage has not started to come out 20 minutes after lanfing."
Cons: "See above"
Cons: "Friendly staff. Someone kept farting"
Pros: "Help with wheelchair from start to baggage claim was extraordinary!"
Pros: "Boarding was simple, the seats were spacious, the flight was easy, the landing was smooth. I love flying with delta!"
Cons: "I have nothing negative to say with my flight today."
Pros: "We were in row 9. We had the row to ourselves so lots of leg room and a middle area to stretch out and into. A rare experience these days. And on time. Great trip."
Pros: "Friendly crew, flighr arrived early even though we were a little late leaving, bags came out fairly quickly at destination, flight not overcrowded, plane was clean."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Pros: "I loved the leg room. As a really tall person I appreciate that immensely."
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Pros: "great everything!"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Pros: "Short flight and no problems."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Great crew, nice plane, awesome entertainment"
Cons: "Bag drop agent was not helpful."
Cons: "Late flight. Unacceptable"
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "Everything went smoothly. Everyone was helpful."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Yes, . Amazing crew Seat was comfortable."
Cons: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Cons: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "Friendly crew and on time flight"
Pros: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Cons: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "shorter flight"
Cons: "Entertainment system is not working."
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Cons: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Paperwork and process, your airline sucks
This was a very rocky flight made me feel that the person that was flying the plane was learning on the job
FLight crew was friendly, efficient and informative!
Pros: "Crew were very nice."
Pros: "Short flight. We didn’t crash!"
Cons: "My fears of flying would leave!"
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "Flight was delayed, and unclear why."
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "The TVs and free movies!"
Pros: "Very comfortable flight!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Cons: "Flight delayed two hours."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Same as above. Very pleased"
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "The seats were more comfortable. You"
Cons: "The middle seat and the guy in front of me who decided to recline!!!"
Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Cons: "Haven't taken it yet!"
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
I liked how friendly the staff was despite such a mess of a delay. The flight was delayed for a late arrival then customs then medical emergency then deicing then baggage delay. We did not get home until 2:30 am and it was painful.
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Pros: "Flight was on time"
Cons: "Better food would be nice."
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Cons: "The plane was cold in the front. Thank goodness it was only a little over an hour flight."
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Everything went smoothly and was on time."
Cons: "The personnel at the STA check were not very friendly."
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Pros: "Left on time. Arrived early."
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "On time flight. Great service from United crew."
Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Cons: "Small plane, no TV for a long plane ride"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."
Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."
Cons: "Same as above, including late flight"
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "I didn't like anything ppl were rude."
Cons: "I didn't like that both my flight were delayed. One was"
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Pros: "Attentive crew, on time departure and arrival. I came on crutches due to recent surgery. Flight attendant assisted with putting them in the overhead bin and assisted my getting off the plane also."
Cons: "I paid extra to upgrade to a seat behind the bulkhead which eould give me more legroom. The bulkhead was way too close for that. So I felt this money was not well spent."
Cons: "United's customer service (in the airport) is terrible."
Cons: "A drink other than water would be nice (like soda)"
Cons: "Checked bag did not arrive. This happened because the crew was 30 minutes late receiving the SLC to DEN flight. What should have been a 60 minute layover became 30 and the bags did not make it to the connecting flight. This also prevented us from buying food in Denver for the final leg."
Pros: "Richard along with the other flight attendants were super nice and helpful with anything needed."
Cons: "Seats not comfortable, didn’t have any food"
Pros: "Nothing the seats suck"
Cons: "Flight was delayed almost 2 hours and subsequently missed my connecting flight. When waiting, the staff did not have any info on when the plane would come in or any info about connecting flights which would be missed until 10 minutes before boarding. They had over 2 hours to figure this information out. Very disappointed in this airline and will not be using it again."
Pros: "Excellent, efficient boarding process. We left on time even though the inbound flight arrived late. Friendly and efficient crew. We are arrived on time. The aircraft appeared to be new, and the interior was very clean."
Cons: "I paid for the "perks" which allowed a checked bag, a carry on, and a more desirable seat (assigned in advance). Despite buying a seat with additional legroom in the front of the cabin, the seat on the airbus 319 was uncomfortable. The seat is narrow and has little cushioning and back support. In addition, the cabin was uncomfortably warm for the first half of the flight. I was among the first to board, but I was asked to put my back pack in the overhead compartment 2 rows behind my seat (again, I had paid to have a carry on item). This is a problem when deplaning, as everyone immediately takes up the aisle and there is no way to go back to retrieve the item until most of the other passengers have left the plane. The food/beverage service is for purchase only. The only complimentary service is a cup of water. There is no entertainment system, and little room for a laptop or even an ipad if the person in front of you reclines the seat."
Pros: "I am a mom of two young children flying solo. The counter staff was friendly and extremely helpful. With limited ability to handle multiple items and my small kids, the woman at the counter was beyond polite and helped with my bags immediately. I am so grateful for the friendly staff and the extra attention they gave to my kids and I."
Pros: "Crew was kind and helpful."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. Metal tray is so small it wont even fit an I pad. $3 for a bottle of water? no snacks, beverages and a barely padded metal chair that doesnt even recline?"
Pros: "Crew helped us get on connecting flight easier because our initial flight was delayed"
Cons: "I felt misled when I bought this airfare. Who flies from Utah to Orlando and doesn't need luggage? I was so excited that the fare was low, and I ended up finding out that you have to pay for all luggage. Luggage including carryons are not included. You pay for everything including assigned seating, and for the snacks on the flight. It would have been better going with JetBlue. We would have at least been able to watch TV"
Cons: "I showed up 43 minutes before the fight and there was no ticket agent. After waiting 5 minutes, I went to the kiosk to check in. I was informed by the machine I had to go see an agent. After searching the terminal and going to baggage claim to find someone, I was informed I had to be there 45 minutes before the flight because the ticketing agents are also responsible for boarding passengers. I checked the reservation and couldn't find any information on check in other than the cabin doors close 10 minutes prior to boarding. When I called the help Center I was informed they would not apply the payment from the missed flight and I would have to pay for the ticket again. Every other carriers I deal with has a 30 minute check in policy. If they aren't going to use the standard time frame they should make the policy clearer."
Cons: "you charged me twice what a bag cost in processing fees and didn't inform me they would be add3d to my card along with the 40 for the carton while I was purchasing the caryon, leaving me with no bus money to get home from Chicago. I really like you guys, but seriously, Not cool"
Cons: "Those seats with no recline and minimal cushioning - tough on the over 40 crowd."
Cons: "My flight was canceled 45 minutes before the scheduled departure. No explanation was offered and the compensation--a $400 credit toward a flight on another airline did not cover even the cost of my original ticket. The cancellation ended up costing me an additional $400, not to mention the inconvenience of spending a day in Atlanta and the added stress of having to find an additional flight and go through the hassle of security a second time. The flight staff at the gate was extremely terse when passengers asked about the reason for the cancellation. It was a very negative experience. I do not plan to fly Frontier again."
Pros: "The flight was an hour late leaving; had to pay ridiculous baggage fees; had to bring my own food or pay yet again; seat was supremely uncomfortable and I waited over an hour for my bags. Done with Frontier airlines forever."
Pros: "40 dollars for checked luggage + 45 dollars for a carry on bag is more than shocking. I will choose Frontier again because of all the rediculous and surprise fees."
Cons: "Rediculous baggage fees"
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Cons: "I never recieved a notification that my flight was canceled through my email I arrived at the airport to find out my flight was canceled which has created a mess for me on my christmas break. There should be better integration with Frontier and Kayak on the fact I never got an email."
Pros: "The crew were polite and we arrived in Denver early."
Cons: "We were kept on the plane and not allowed to disembark, erasing any gain from the early arrival."
Pros: "When I was done working with this airline."
Cons: "Ten passengers were not let on the original flight because the attendant at the desk wouldn't let anyone have their boarding pass with 45 minutes left to board. The airport was completely empty and we could have easily made the flight. After being made to reschedule, the flight attendants were very unfriendly. I knew to expect uncomfortable seating, no onflight entertainment, etc. I can justify paying less for less comfort, but to miss a flight needlessly and deal with angry employees is enough to never fly Frontier if at all possible."
Cons: "The whole thing"
Pros: "The flight got me there."
Cons: "It was an incredibly bumpy ride. The seats were not sufficiently padded. The tray tables were about a quarter the size of other airlines, not big enough to put my tablet on. All food and drink was an extra charge. When I asked why, I was told that cheaper flights have fewer amenities. But the flight was not cheaper than my return flight on a different airline which did provide a beverage and cookie."
Pros: "Low price compared to alike flights. Crew and pilots were nice, friendly, and always helpful. Boarding was very fast and easy. I was on time if not early for all 4 of my scheduled landing times. Clean plane. Overall a great experience."
Cons: "My gate number to board changed 3 times within 1 hour, which may not be Fronteirs fault. Uncomfortable seats that don't lean back. No entertainment. Food and snacks cost money, no complimentary food/drink except water. Cost money for carry-on bag. No puke bags in the seats. They nickel and dime you for everything, but it's worth it if you travel light and don't care about the little things. I was surprisingly pleasantly surprised."
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Cons: "My flight was delayed from Denver to SLC and we were not notified, given any other option or any compensation. The previous three (3) times I've flown frontier I have had flights cancelled and received no compensation. Do you know how frustrating that is?"
Cons: "They called out for boarding for people with children under 5, then 5 seconds later called zone 2, so I didn't make it before the crowd and still had to wait on the jetway."
Pros: "The flights were fast, and easy to to board and disembark."
Cons: "Charges were added 24 hours before the flight to decide what seat to have. I chose this flight because it was supposed to be cheaper to go to Charlotte, but the added charges made it the same price almost. Would not fly frontier again as they charge for everything"
Pros: "I was on a flight with amazingly patient passengers. Including the children"
Cons: "First I was told my flight would be delayed a couple of hours due to weather in Memphis When I get to the gate, I'm told it's a five hour delay due to a mechanical problem that later explained as a non functioning beacon light. Honestly .....five hours for a light bulb. When we finally arrive in Phoenix we are held up on the runway due to backed up traffic. I recognize that's not the airlines fault. Then a plane is sitting at our gate and can't leave due to a broken tray table. Lame excuses"
Pros: "I did like the price a lot, the flight was cheaper than any other when flying across the country."
Cons: "My flight was an hour late departing, causing panic at the layover spot for several guests because their flights were waiting just for them. The first flight I wasn't asked for food or drink or anything. The seats weren't as cushioned as any of the other airlines I've flown and paying $25-$30 for a bag is quite a bit."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Cons: "Flight delayed and they couldn't rebook"
Pros: "it got my mom from one place to another in less time than a car would this flight was actually on time"
Cons: "cramped seats"
Pros: "The cabin crew was friendly enough. Once we were finally in the air the flight was fine. It was a cheap flight and you get what you pay for. I would use them again if their flight was cheap, i certainly wouldn't seek them out or recommend them based on quality, cost is the saving grace for this airline."
Cons: "They made a big deal about flight time from "wheels up to wheels down" being 56 minutes, and then announced that per Frontier policy no drink service was offered for flights less than an hour. We were stuck on the plane for much longer than an hour, it was super hot, and the flight was late, seemed like they could have made a gesture and brought around something cold to drink. The flight was cheap but look close at the fine print, my bag was small enough to be considered a personal bag but had it been much bigger it would have cost me an extra $50."
Pros: "The price."
Cons: "The seats are very close together, with little padding and tiny tray tables. Obviously they are going for volume here and not comfort. You get charged for all luggage, whether carry on or checked and many of the seats cost extra, and so do snacks."
Pros: "I like how easy it was to book."
Cons: "I didn't like how I was lured by low prices only to find out I have to pay for a carry on. $60!! How dare you have this hidden charges, I fly all the time and have NEVER paid for a carry on. I will never fly frontier again."
Cons: "Flight was delayed both directions. I don't like the extra charge for a seat and the extra charge for beverages."
Pros: "The fact that I was able to check in online."
Cons: "The fact that after I check in online, I still had to go to the ticket counter to receive my boarding pass. Showed up to the airport, made my way to the counter, low and behold not a soul was there. Tried to get a digital pass off the online check in, nothing. Needless to say, I missed my flight. No worries though, I was able to purchase a one way ticket through Southwest which was actually cheaper, because I didn't have to pay extra to check a bag. I would like to thank frontier airlines for helping me realize that a cheaper airline ticket isn't always the best way to go, considering all the additional fees added up cost more than other airlines where they have 1-2 free checked bags and better customer service."
Cons: "Where to start? Our first flight was delayed by over two hours with no explanation. Our connecting flight was also significantly delayed. Once we arrived at our destination, we realized our bags had not. All three pieces of our checked luggage are missing. We're on a beach vacation nearly four hours from the airport with no swimsuits, towels, toothbrushes. Thanks for nothing, Frontier!"
Cons: "They changed the time like 5 times, almos cancel the flight. I was going to miss my conection so I ended up buying a Delta ticket and then they told me that the flight was on again in schedule. Just a horrible mess and when we landed in Washington DC I figured it out that they lost my bag. I will never fly Frontier again in my life."
Pros: "Only the price."
Cons: "This flight was three hours late as there was no other plane to send to us in SLC and the one coming from Atlanta was held up in weather."
Pros: "Leg space."
Cons: "Charged for every little thing. Didn't even get complimentary snacks or drinks. Prices ridiculous for food and drink. Seats were not comfortable. Neck was sore. Won't be flying this airline again."
Cons: "They charge for everything. Only water is free in the flight. They charged me 60$ for carry-on items and I did not know anything about this until boarding"
Pros: "smooth organized on time new plane web check in"
Cons: "extremely uncomfortable seats unable to recline / hard cushion gate agent giving people a hard time by asking them to pay for carry on items - extreme rudeness"
Pros: "In every way"
Cons: "A to Z"
Pros: "Cheap, efficient budget airline, good for weekend getaways with a personal item and no carry ons."
Cons: "water is $, boarding is constantly lagging because people argue with boarding agents about cost of carry ons"
Cons: "They charge more to carry-on than to check. By the time they made that clear, it was too late to check and they just threatened to raise it from $40 to $60 if I didn't act quickly. Everyone involved—from the gate attendant to customer service—has an impatient, condescending response about how these policy was made clear at the time of purchase. They are obviously very well practiced at explaining their ostensibly clear policies to throngs of ignorant masses who somehow didn't understand them when they purchased their ticket. In fact, their speech is so well rehearsed that you'd almost—almost!—start to question if they have actually made their baggage policies as clear as they think."
Pros: "Friendly employees, comfortable seats on this particular plane (for me... I like seats with no bulgy headrest), and efficient boarding/unloading. I like that this airline is a "no frills" carrier. You pay for only what you want or need. Also, my flight with them was fast! We landed early."
Cons: "Almost got caught off guard about the carry on bag policy! Make sure you read and understand it before booking. If you can fit ALL your stuff into an under-the-seat size bag, you won't have to pay extra for any baggage."
Cons: "We were told the flight was canceled due to weather. We were also told the next flight out from Cleveland wasn't until the following Wednesday. We gave other airport options for departure and arrival and still we were told we wouldn't be able to fly in until Wednesday. I understand that flying into Denver wasn't an option due to no fault of the airline, however I am sure with the multiple airports we could have flown out of and flown into we should have been able to make the trip before the following Wednesday, 4 days later. Also we had no idea how much extra the baggage cost was, or that there even was one."
Cons: "The $40 baggage fee is unreal. The crew was very unprofessional. The flight left earlier then scheduled and even though I was there on time I missed it. No one was at the desk. And the phone number for frontier was no longer in use."