Daily cleaning, installation of cabin HEPA filters on flights from Utah to Fargo
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Scores according to KAYAK customer reviews
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Very good"
Cons: "Never flying with Delta again"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Cons: "90 minute delay"
Cons: "My suitcase was broke at some point and also items in my suitcase."
Pros: "Everything went smoothly. Everyone was helpful."
Cons: "Vegan options"
Pros: "Love the fact that the head rests move to support your head better."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "It was a quick service"
Cons: "Better food"
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Not very crowded"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "Not much legroom."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Late, crowded, bumpy"
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Cons: "The landing was somewhat frightening."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Loved how close the gates were"
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Good drinks and movie selection"
Cons: "Delay and inoperative Sattelite TV"
Pros: "The staff was incredible the plane was great. right on time"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "All Good"
Cons: "Read above."
Cons: "Never again!"
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "On Time"
Cons: "Economy seating is very tight and uncomfortable."
Pros: "Nothing at all"
Cons: "Was ok"
Cons: "Need more legroom"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "See above"
Cons: "See abo e"
Cons: "Seating is too crowded"
Pros: "Went really smooth enjoyed"
Cons: "Announcements were difficult to hear. ?static"
Cons: "Spent 90 minutes on the plane before it even took off."
Cons: "They took an hour to get our baggage out in Hailey."
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Cons: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Cons: "This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway"
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "They checked my. Bag"
Cons: "No food, no entertainment unless app was downloaded prior, small craft for duration of flight"
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "I'm 73. Delayed an hour from SLC for no apparent reason meant racing like crazy with 5 mins to make my connection. I'm in good shape for my age but I'm 73! I was the last one to board and barely made it. Very stressful"
Cons: "Crew was friendly but let's face it, I didn't expect much from united and their recent antics publicly"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Pros: "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
Cons: "It was great"
Pros: "The food was surprisingly decent."
Cons: "No entertainment."
Pros: "Flight was wonderful!"
Cons: "I will never ever book a trip through Kayak again. You basically extorted money from me. Terrible experience. Customer service is terrible. The agent priceline is a terrible company, extremely unhelpful. I could not be more dissatisfied with your company."
Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Frontier and spirit are illegitimate companies. Please stop selling their tickets"
Pros: "Estuvo a tiempo. Y el vuelo fue agreeable."
Cons: "No tube ventana y fue muy incomodo el viene."
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Cons: "Luggage over bins should limit one bag per costumer ., passenger broading in group 4-5., space for one bag over their seat. ., and not be penalty because if broading group ,"
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Pros: "Everything was in time."
Cons: "Delay time boarding. Taxi time once landed"
Cons: "the older plane. not as much personal space per seat"
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "Hours and comfort was horrible"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "On time, boarded quickly, checked my carry on all the way through Tampa for me"
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Pros: "Great experience...checked luggage even arrived promptly."
Pros: "Accommodating, T.v's, timely."
Cons: "It was delayed so much I almost missed my connection."
Pros: "No problems"
Pros: "The aircraft was very clean."
Cons: "The staff was incredibly annoying. They incessantly got on the PA and fussed about masks, when no one was violating the rules."
Pros: "They sucked. As did the company as a whole."
Pros: "Courteous folks, from check-in to deplaning."
Cons: "Courtesy snacks."
Cons: "The check in was ridiculous. I had to wait 61/2 hours at the Salt Lake airport before I could even check in. The staff was extremely rude."
Cons: "The chairs are horrible. No complimentary snacks or drinks."
Pros: "Overall good but was celayed due to paperwork??"
Cons: "Delayed due to paperwork?"
Pros: "When booking we purchased tickets then were sent directly to Frontier for 13 and under. Problem is then everyone is not seated together. Frontier worked it out on way to Fort Meier to be together. Hopefully it can work for the return trip."
Pros: "I had my own row the whole trip."
Cons: "The white wine is terrible."
Pros: "Arrived safely."
Cons: "Charging to put a bag in the overhead bin. Really?"
Pros: "Everything because I've never been on a plane"
Cons: "The kids in front of us"
Pros: "ahead of schedule. Landed 25 minutes ahead of schedule."
Cons: "the plane was not in the best of condition. Carry-on fee seems unfare."
Pros: "Boarding and exiting"
Cons: "Checking in make me feel like a cheap customer in Zone 7. The people who.pay higher gets in first. Feel like not important customer."
Pros: "55mins SLC>DEN... What?! Amazing!!!"
Cons: "They cancelled flights and didn't provide any means for housing."
Cons: "50 minutes late with no warning"
Cons: "The whole thing"
Cons: "I can not adjust the chair. Not comfortable."
Pros: "Short lines"
Cons: "They let dogs on the plane and owner was not blind or unable to walk. Maybe she was delivering the dog. Have to admit the dog was excellent. He never made a noise. Just laid on the floor."
Cons: "The entire experience was bad."
Pros: "I always have a good experience"
Cons: "I would have liked a larger selection of food choices"
Cons: "Having to pay more no matter where you sit"
Pros: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"
Cons: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"
Cons: "Exorbitant bag fees and crappy airplane."
Cons: "Understaffed at gate."
Cons: "Everything!!! Never using Frontier again!!"
Pros: "I expect a refund. Ridiculous"
Cons: "Terrible delay with no clear announcements and clarity"
Pros: "Nice airplane and pleasurable experience"
Cons: "Waited for baggage for over an hour at baggage claim."
Pros: "Nice plane"
Cons: "Someone's dirty head smear on my window"
Pros: "In every way"
Cons: "A to Z"
Cons: "No handicapt pre boarding ! No leg room Crampted seating"
Cons: "I think it is ridiculous that you are charged $30 for a carry on. I am 6'1" and was cramped for leg space."
Pros: "Honestly nothing"
Cons: "Paying $40 for carry on is expensive! Plane was uncomfortable!"
Cons: "You have to pay for water and a carry on ? Weird."
Pros: "The ease of boarding. The staff was friendly. Better than AA"
Cons: "The drinks and snacks aren't complimentary anymore?! I asked for juice and was charged $2.00, it's just sad and outrageous; the inflation of prices."
Cons: "Baggage retrieval"
Pros: "Staff was incredible about helping me in my wheel chair. When I arrived in Houston there was no wheel chair to me me so the captain went and fetched one and wheeled me off the plane and a staff member took me down to luggage."
Pros: "The flights didn't cost too much."
Cons: "They charge for anything they can."
Pros: "Paying for a carry on and no complimentary drinks just water"
Cons: "Plane was crowded,seat was uncomfotable."
Cons: "No food or entertainment."
Pros: "Hate being nickeled and dined. The stewards had to be salesmen. The whole experience just seems degrading."
Airlines flying from Utah to Fargo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Fargo
Masks required on board, masks provided on flights from Utah to Fargo
Social distancing seating
Middle seats unavailable to book on flights from Utah to Fargo
Testing for antibodies, testing for symptoms for flights from Utah to Fargo
Waiving of change fees. Search flexible flights from Utah to Fargo