Pros: "The flight was smooth and on time. The crew members were very nice and helpful"
Cons: "JetBlue is the best"
Cons: "Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Cons: "Delayed by over 2 hours"
Pros: "Customer service."
Cons: "It was a very old plane. Not what I expect from Jet Blue"
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Cons: "We sat on the plane for an hour for a broken seat table. The internet didn’t work the whole flight"
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "Seats are comfortable, staff super attentive"
Cons: "The WiFi didn’t work , tv mad output jack didn’t work properly , charging ports"
Pros: "Not much"
Cons: "Same as above"
Pros: "Jet blue reps were amazing and customer service flight memeber Jessica was great!"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Pros: "Everything was good. Much better than some of your competitors. Good crew. Captain came on and talked to all the passengers. Thumbs up for that. Boarded on time, took off in time, landed a little early. I can’t complain."
Cons: "Some of the passengers. Can’t help that..."
Pros: "I liked the prices for the airfare"
Cons: "Boarding didn’t start until probably 10:30 or so. Flight was supposed to leave at 10:20, but there was a broken seat or something that needed to be repaired."
Cons: "Bulkhead was very cramped"
Cons: "We changed our flight from New York to Boston that cost 150 dollars more because it wasn't confirmed."
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "I liked the snack options and that the drinks were full size."
Cons: "I did not like how tiny the screen was. I paid extra to sit in the extra leg room option, but when I went to sit down the screen was disappointingly different than the others. I wish I would have known this before purchasing."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "The crew was excellent! Helpful and friendly.:)"
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "Seats were spacious."
Cons: "Looked like plane had not been cleaned for a while. TV screens were filthy. Stewardesses were not the friendliest. Seemed annoyed to be attending to the passengers."
Pros: "Crew was polite and they offered full size bags of snacks. I thought she was going to spill the basket it was so full."
Cons: "Flight delayed. Received notice it was delayed hours before the departure so that was good but then when ready to leave sooner didn’t receive notice until I was on the plane."
Pros: "The service was great and the departure time was close to exact."
Pros: "Loved being able to watch the World Cup final match on the plane! Wish the plane continued letting us watch TV while folks were deplaning though. :) The pilot was funny - always a plus."
Cons: "One of the crew members, Bill, called me and the women in my row "sweetie" and "honey." While I assume he was trying to be Southernly cordial (I'm a southerner too), calling women you don't know these names in a professional a space is inappropriate. I also had wished there was either a USB port or a power outlet to recharge my devices."
Pros: "The person (Jorge at Salt Lake City, Utah airport) who checked us in so polite and kind he is a genuine person who cares about customer service he made my day - Thank you"
Cons: "The 1 hour delay, no reason given. People boarding when they should not have i.e., call for people with disabilities and bunch of people without a disability boarded; call for families with children and those with bigger kids (not one child under 2) boarded. What is the purpose of groups if it is not honored."
Pros: "The smooth flight and landing."
Pros: "What I liked was the flight attendance were awesome, they awlso greeted us as we came on the plane.The plane was clean. The pilot let us know where to pick up our luggage at. Told us to have a great day. The pilot or co pilot also communicate to us."
Cons: "There was nothing wrong. I enjoyed my flight."
Cons: "We were unable to fly because the initial flight from SLC to Boston was delayed more than two hours and there were no connecting flights to Charlotte. We had to cancel the third leg of our journey and lost $934 plus the expense of staying in a motel in SLC. We will not recommend Jet Blue to anyone."
Pros: "The crew was VERY apologetic and accommodating."
Cons: "We ended up waiting an hour for the maintenance crew to fix a “broken” flight attendant seat, which they did with TAPE. Took another 20 minutes for the mechanic to bring back log book so that we could leave. The whole experience seemed very disjointed and could have occured much more efficiently."
Pros: "Made up significant delay time at arrival"
Cons: "Delayed by almost an hour, old flight, poor in flight entertainment monitor"
Pros: "one of the crew was excellent - he was friendly and helpful."
Cons: "the small non-interactive video screens"
Pros: "Absolutely nothing"
Cons: "The flight was delayed over 2 hours. The pilot wasn’t there to fly the plane. No delay notice was given until after boarding time. AC on the plane didn’t work. This just to name a few things"
Cons: "2.5 hours late on a red eye....inexcusable"
Cons: "Delayed departure after a long layover"
Pros: "All the staff members were very friendly and helful. The seating was very comfortable with lots of leg rom. Both flights were on-time and the in-flight service was very good!"
Pros: "Likes the flight. It was comfortable & staff was great."
Cons: "There was no movies at all. The food is ok but seriously not enough for that long a flight. Maybe having fruit & granola bars would be helpful."
Pros: "Gate agents, cleanliness of craft, extra fruit juice drink when asked, price of ticket!"
Cons: "Flight attendants (just seemed grouchy on both flights), HOT air temperature for overnight flight made sleepy very challenging."
Pros: "It’s great for time trip"
Cons: "It’s doesn’t Show up of seats on the airplane"
Pros: "The crew on the flight was fantastic. The flight was delayed and made me worried about my connecting flight from LGB to SFO. They kept me up to date on its status and figured out a contingency plan."
Cons: "The flight was delayed 2.5 hours for mechanical issues, and the inflight entertainment was below average. Could watch live TV which was nice but the entertainment pamphlet in the seat back pocket stated that there were 3 movies available but I could not find them."
Pros: "Fast boarding"
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Super hot I’m seat 20D, air flow in overhead vent was just a trickle. Took a good hour for the seat to cool down after takeoff.
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
No beverages in first class for over an hour
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Pilots. Flight attendants. Space. Left and arrived on time."
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Cons: "Never flying with Delta again"
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "Movies on any flight is great."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "Great crew, nice plane, awesome entertainment"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Cons: "Was not offered a drink in first class prior to take off."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Flight Crew were friendly and attentive. Boarding is well organized."
Cons: "My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Excellent Detroit crew"
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Nice selection of in-flight media Ahead of time arrival"
Cons: "MSP baggage service was probably the longest delay I have ever experienced w Delta~40 minutes. (Overshadows the ahead of time arrival). Also, I had an oversize item-ski bag-which for some reason they did not deliver through the designated "oversize baggage" door but instead put out against the wall through a side door well down the terminal from the designated door. I might still be standing there except my traveling companion walked down that way and found it."
I like it because everything looks good
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
There was no entertainment and again, the seats were very cramped and uncomfortable.
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Pros: "Everyone was very accommodating."
Cons: "Not much at all. Everyone was very accommodating"
Cons: "We got delayed claiming it was weather for 15 hours."
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Pros: "Direct flight"
Cons: "Our flight was delayed for two hours because of a mechanical issue. When we reached Savannah we had to wait to get to a gate to get off the plane."
Pros: "Plane was clean, wifi worked"
Cons: "Flight was delayed 2.5hrs, had to wait on tarmac 30min to take off and 15min to get to gate, bumpy flight. Jerky inputs from pilot."
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Great crew, happy hour was wonderful."
Pros: "New plane!"
Cons: "Only offered pretzels even though there were cookies. I ha to breakfast them."
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Snacks and entertainment"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Airline crew did everything to keep us comfortable during the flight"
Pros: "great seats and flight"
Cons: "not that i can think of"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The seats were very spacious, the ground and cabin crew were very courteous and the entire flight went smooth."
Cons: "No In-Flight Wi-Fi."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "I received a fullcan of soda with a cup of ice. Not much else good"
Cons: "The entertainment system has a fee or else you have to use your device to access the United app to access entertainment."
Pros: "I like that the process was very smooth in San Fransisco, boarding, crew, etc"
Cons: "I waited 45 minutes because my bag got loss in the ATL airport."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "Nothing! Rude staff. They did nothing to help when the flight was delayed and i missed connection when I got home because of them."
Cons: "The staff was awful! The flight was delayed and Janelle was not helpful at all. i then tried to get Carmen the supervisor to help me and she did Nothing."
Pros: "United employees were courteous and helpful very economical in their service to others"
Cons: "seats were a tad uncomfortable, if the flight was longer it would have been worse."
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Cons: "Long lines at the terminal that's primarily United; overbooked and needed volunteers to give up their seats which caused a 40 minute delay; uncomfortable seats and waited for 45 minutes on the tarmac because apparently they can't connect to the gate in the rain"
Cons: "They made me check my carry on when there was plenty space in over head"
Pros: "On schedule"
Cons: "This was an unfortunate and uncomfortable end to a great trip. The seating area is tight and the seats lack cushioning. I experienced more cramping and discomfort on this one hour flight than on all of the entire 9.5 hrs of preceding flights."
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Pros: "The flight landed ahead of schedule."
Cons: "I had to pay $75 extra because I redeemed miles for my trip and it was purchased around 20 days before the trip. Ridiculous, their customer service is the worst, and their fees are ridiculous too and the service is the worst. Their CEO and upper management need to be changed, and they need to become passenger focused like Southwest."
Pros: "The crew was really friendly. My flight overall was very smooth. I slept most of the flight and was happy I was able to."
Cons: "I didn't like that there wasn't a lot of space between the seats"
Cons: "The plane had 11 people on it and I can see why they are losing customers bad business practices."
Cons: "Two people were assigned the same seat"
Pros: "The panctuality and the service were really excellant."
Pros: "The flight attendants we very nice and helpful."
Cons: "Changed my boarding gate and I barely noticed in time to make my flight."
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "Free Wi-Fi delivered entertainment system to your own mobile device"
Cons: "You should be able to download the United Airlines app required for the entertainment service without having to buy the wifi service. This caught my children out on our first flight of this multi flight trip"
Pros: "Boarding was well-organized and fairly quick. But be ready to check your bag at the gate, even if it's the right size for a carry-on..."
Cons: "The plane's seats are very uncomfortable, security in Newark took a long time, and there isn't enough space on the plane for everyone to have a carry-on bag (or at least that's how the flight and gate crew treated many of us when they forced us to check our bags at the gate, despite there being plenty of room after everyone was boarded)."
Cons: "My flight email itenerary was about 45 late So when I got to the airport my flight had already left. Makes for a sucky experience having to buy a whole other ticket at full cost."
Pros: "I liked that the pilot communicated throughout the flight about where we were, how long or far we were, and if any changes occurred."
Cons: "I didn't have a plug to charge my tablet."
Pros: "Quick boarding, friendly crew."
Cons: "No in flight entertainment. Only pay option with screen in front of your face the whole time. Finally figured out how to turn off screen. Only sweet snack offered. Not good for people with dietary issues, pretzels would have been better."
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "From Chicago to Atlanta my flight was great! It was much more spacious and just an overall enjoyable trip."
Cons: "My flight from Atlanta to Chicago was limited in space, uncomfortable, and overall not the best."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Pros: "United entertainment options are fantastic. Using their app and on board wifi we have access to a very large collection of free movies and tv shows that kept me entertained"
Cons: "We taxied on the runway for over an hour waiting for a spot to take off. That is acceptable as the airport was dealing was lightning strikes. What was not acceptable was that fact that the airplane cabin during this time was a sauna. The air conditioning did not work and the entire airplane was really hot the crew said that the air was turned on all the way but that was having no effect. Beverages were served 5 mins before landing. How do we seat or drink anything in that time?."
Pros: "Organized boarding and smooth flight..."
Cons: "No complaints"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Pros: "Easily the best flight of our entire trip. Airplanes was nicer so the others couldn't help that but the crew was outstanding on this flight. All of them were amazing! Kindness is what the world needs and all three were wonderful. The comfort was also the best on this plane. This was the first time flying with United."
Cons: "Problem was after the flight. My luggage was lost. This was the first trip with United so I'm not sure about the future. This was the first time my luggage has ever been misplaced."
Pros: "Flight speed was fast in arriving and pilot updating us was the best"
Cons: "Crowded cramped"
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Pros: "I liked that I wasn't flying standby. The man in charge of scanning tickets and boarding was very nice also."
Cons: "The comfort was terrible, no technology or internet options unless you paid, seats were not comfortable. Thank goodness I was by the window. There were so many screaming kids. It should be an option to choose kid friendly planes."
Cons: "I was in a middle seat and the woman next to me required a seatbelt extension- which in my opinion means she should have purchased 2 seats. Why should I pay full price for 3/4 of a seat because the woman next to me is overweight?? Moral of the story: Seatbelt extensions = BUY AN EXTRA SEAT!"
Pros: "Only thing I like was the coke they provided."
Cons: "There was one flight attend the only woman who was rude and very disrespect. Her attitude towards people and how she spoke to others was very unacceptable. The boarding was horrible because we had to step off the plan to let others out who didn't have room for their bags. I am not going to say the entire crew was horrible just her."
Pros: "It was a good flight no issues arose and the flight attendants were sweet."
Cons: "My headphone jack was messed up so even though I paid for TV I couldn't hear well, it sounded like the speakers were blown. And my headphones work just fine."
Pros: "Arrived 40 minutes early and the boarding process was orderly with boarding by sections"
Cons: "The food"
Pros: "Aircraft was clean"
Cons: "Staff talks too much, especially when they stammer."
Pros: "The aircraft was very clean."
Cons: "The staff was incredibly annoying. They incessantly got on the PA and fussed about masks, when no one was violating the rules."
Pros: "The crew was wonderful. The seating was awful!"
Cons: "Sit 2 to a seat to social distance"
Cons: "I was concerned for my health due to United Airlines placing profits over people by having a full plane during COVID."
Cons: "Sticking to the timeline"
Pros: "Got me there"
Cons: "Two hour delay on departure / arrival"
Pros: "I liked the price of the flight and the crew was amazing."
Cons: "No free snacks. No entertainment. The seat wasn’t the most comfortable. We boarded late."
Cons: "Nothing at all, awesome"
Pros: "Cheapest around."
Cons: "Literally everything else."
Pros: "Frontier gave me. Voucher for another flight."
Cons: "My flight was delayed 12 hours. They boarded us and then had us deplane because the crew timed out."
Pros: "I had my own row the whole trip."
Cons: "It was a horrible experience that I have. They dropped us off Tennessee airport instead of Atlanta because of the power off. They made us sat on the airplane for almost 2 hrs then tell us to get out in Tennessee airport. They offered no compensation or direct us how to get back to GA. Everyone was so upset, we basically got stranded in Tennessee. We ask customer service for help, they told us that there was nothing we can do!!!!!! They told us to call the head quarter. And of course after waiting on the line for half an hour, they told us the same thing that we should talk to customer service at the airport. REALLY!!!!!!! We just been through it. I was exhausted and had no way to get back home to GA. My parents had to drive 8 hrs from Atlanta to Tennessee to pick me up. IT was not fair that they do that to us. It was not our fault that we got stranded. They should have offered us cars rental or hotels to accommodate . I would never flight with them again!!!"
Cons: "The white wine is terrible."
Pros: "I liked the price, when you fly frontier be sure you know it’ll not be like most airlines that provide niceties or comfy seats and leg room. However, I’m a college student so I just wanted a cheap flight."
Cons: "The seats weren’t very comfy and there was not that much leg room. Also, they tag on baggage fees and seat selection fees which I think they should put in the complete ticket price."
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Pros: "Excellent, efficient boarding process. We left on time even though the inbound flight arrived late. Friendly and efficient crew. We are arrived on time. The aircraft appeared to be new, and the interior was very clean."
Cons: "I paid for the "perks" which allowed a checked bag, a carry on, and a more desirable seat (assigned in advance). Despite buying a seat with additional legroom in the front of the cabin, the seat on the airbus 319 was uncomfortable. The seat is narrow and has little cushioning and back support. In addition, the cabin was uncomfortably warm for the first half of the flight. I was among the first to board, but I was asked to put my back pack in the overhead compartment 2 rows behind my seat (again, I had paid to have a carry on item). This is a problem when deplaning, as everyone immediately takes up the aisle and there is no way to go back to retrieve the item until most of the other passengers have left the plane. The food/beverage service is for purchase only. The only complimentary service is a cup of water. There is no entertainment system, and little room for a laptop or even an ipad if the person in front of you reclines the seat."
Pros: "Timely management. Professional crew."
Cons: "Crew was a little overexcitable. Sometimes one flight attendant was quite abrasive. Overall, this was a good experience. Not too expensive."
Cons: "Seats uncomfortable and don't recline. Water is only complimentary beverage"
Pros: "The price"
Pros: "The price was great. Boarding was great Paying for a carry on and getting to board in Zone 1 was wonderful"
Cons: "Seats were the most uncomfortable airlines seats I have been subjected to."
Pros: "Boarding and exiting"
Cons: "Checking in make me feel like a cheap customer in Zone 7. The people who.pay higher gets in first. Feel like not important customer."
Cons: "too many add-ons. terrible seats, uncomfortable. No entertainment. No seat back tv.. don't recline. Slow baggage return. Check in was terrible. Over 100 people standing in line to check in before anyone was at the check in counter. This took way too long."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Cons: "My flight was canceled 45 minutes before the scheduled departure. No explanation was offered and the compensation--a $400 credit toward a flight on another airline did not cover even the cost of my original ticket. The cancellation ended up costing me an additional $400, not to mention the inconvenience of spending a day in Atlanta and the added stress of having to find an additional flight and go through the hassle of security a second time. The flight staff at the gate was extremely terse when passengers asked about the reason for the cancellation. It was a very negative experience. I do not plan to fly Frontier again."
Pros: "The flight boarded late in SLC but arrived on time. A benefit to the fewer carry-ons and quicker boarding."
Cons: "Baggage handling - Broke strap due to miss-handling."
Pros: "The flight was an hour late leaving; had to pay ridiculous baggage fees; had to bring my own food or pay yet again; seat was supremely uncomfortable and I waited over an hour for my bags. Done with Frontier airlines forever."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Cons: "They cancelled flights and didn't provide any means for housing."
Pros: "The plane was boarded and took off on time."
Cons: "Every detail associated with a flight on Frontier incurs an additional cost: checked bags, carry-on bags, getting a seat on the plane (really, your ticket purchase doesn't get you a seat), food (including snacks), beverages (including sodas or juice). Also, there was no option for entertainment. On my plane there was dog hair all around the three seat block, because the crew didn't have a vacuum cleaner available to them to clean up from the service dog on the previous flight."
Pros: "Horrible...AGAIN. I even bought a seat in row 2 in hopes of better comfort and a nap. No way. Crew SLAMMED drawers and doors andb turned bright lights off and on the whole way. In addition, the seats are just as uncomfortable up front in rows 1 & 2 as the rest of the plane. I'm short so more leg room wasn't what I was going for. Guess it's too much to expect a more comfortable seat, even when paying for it. Worst of all the flight was grossly delayed AGAIN...1 3/4 HRS. My last return flight from SLC to ATL was over 2 hrs delayed and by the time we arrived, the airport was closed. We had to be hussled out a back door (just tough if anyone had to use the bathroom), down a flight of stairs and across some distance to wait to be loaded ont to busses with wet seats , then driven to baggage claim. This time, the train closed down at T gates and we were detoured down to south terminal baggage claim...but needed to be in north baggage claim. Furthermore, the baggage crew must have taken a break in the middle of unloading bags. I waited nearly ONE HOUR for my bag, and there were still a good 30 or more passengers waiting for theirs when I got mine."
Cons: "See above"
Cons: "40 dollar carry on fee Non reclining seat No inflight refreshments No inflight wifi availibility"
Pros: "I liked the fact that it was a non-stop flight"
Cons: "I did not like the fact that the fare was advertised at a low price and then you had to pay for a CARRY ON bag, pay for a seat, and pay for any food, snacks and a drink were extra. I flew for 3 1/2 hours and was only offered a small glass of water the whole time. I would rather pay a little more up-front and treated like a real person."
Pros: "I always have a good experience"
Cons: "I would have liked a larger selection of food choices"
Pros: "It got us where we needed to go."
Cons: "Flight was delayed! We finally got to Atlanta and the train was not in service, so we walked from one end of the airport to baggage claim. That's past 5 terminals! Over 20 minutes of walking. Flight itself was OK. I never thought I'd be paying theater prices for snacks and drinks. Seats don't recline, so sleep not possible."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "It was a direct flight"
Cons: "Had to wait for attendants to check in bags and no kiosks were working. hated that i paid so much for luggage never flying here again its the same as flying with other airlines and u get better service with others"
Pros: "They got me another flight"
Cons: "It's not until Tuesday. Also, I couldn't check in online with s cheaper rate and when I got to the counter and told them about the trouble they did nothing to help me out. Poor policy and not a lot of assistance."
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Pros: "I liked my seats with extra leg room - that I paid $50 for EACH way!!"
Cons: "Seat $12-50 Checked bag $35 Carry On bag $40 Coke $$ Snack $$ Entertainment NONE!! I thought I was getting a great deal! But with all the additional charges, I paid more than I would have for another airline!"
Pros: "Flight crew was helpful and fun they helped all that needed it and would chat when they could"
Cons: "Would of liked it if could have let seat back am handicap with a broken back and pelvic have rods in me and to lay back a bit more would have been great to have done to relax more"
Cons: "2 hour delay out of SLC, no inflight food"
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Pros: "Helpful people at the chech in"
Cons: "Cost... Just so many add ons that were a surprise, you seat, carry ons, check in baggage. It was not a bad price before the add ons. The seats were real uncomfortable & cramped."
Pros: "Only the price."
Cons: "This flight was three hours late as there was no other plane to send to us in SLC and the one coming from Atlanta was held up in weather."
Cons: "So many children kicking and screaming. It was amazing how many children were on one flight."