Daily cleaning, installation of cabin HEPA filters on flights from Utah to Hong Kong
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hong Kong from Utah up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Very friendly and accommodating crew."
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Cons: "More movie choices. More substantial second meal."
Pros: "very good"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "Nice seats. Ample leg room."
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Friendly and helpful"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Nice staff."
Cons: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Cons: "Everything was great!"
Pros: "Excellent service overall"
Cons: "Nothing particular"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Pros: "Cabin staff. Special meal. Cleanliness."
Cons: "Food can be better."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "service is great!"
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "This flight was just pretty routine."
Cons: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Cons: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Pros: "Friendly staff"
Cons: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Cons: "I couldn't check in online without a JAL account."
Pros: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Cons: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "The food was good, which I didn't expect. The crew was kind."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Customer service is great."
Cons: "I wish there were options in the food they serve."
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Pros: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Pros: "Great business class"
Cons: "Broke my luggage"
Cons: "For economy, maybe more variety on meals ?"
Pros: "Amazing seats and crew"
Pros: "Attendants and aircraft comfort was excellent"
Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "Crew were rude and kept ignoring me"
Cons: "Crew member needs to be more friendly and accommodate when things go wrong"
Cons: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Pros: "On thiime.Good Meal. Professional flight crew."
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Cons: "They ran out of the selection for breakfast. The flight also departed late."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Cons: "Emirates chairs couldn't decline recline"
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Entertainment system really good - great choice and great screen sizel"
Cons: "Lack of choice on main meal"
Pros: "The service the movies the food"
Pros: "The flight updates, services (meals and refreshments)"
Pros: "Check in was smooth, flight was smooth and pleasant. Great food, great entertainment choices, great seat company. Best part was the hotel provided during my layover in the wee hours of the morning. I was able to sleep well and shower and was therefore more relaxed during the ensuing 14 hour flight."
Pros: "Seating and hospitality"
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Pros: "Very good it's the best. Ik"
Cons: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Cons: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
Cons: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Cons: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."
Pros: "Really comfortable, good service."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Cons: "Had a tough time to get a replacement ticket."
Pros: "The crew was nice"
Cons: "Due to an accident the flight was redirected which I understand but when we landed in Bahrain it took four hour for Emirates to organize a hotel then we did not fly out until 15 hours latter on top of that there was no communication or assistance with connecting flights. I missed my connection and was charged another me to fly the following day. This could have been avoided with better communication."
Pros: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Cons: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"
Pros: "Good food,excellent service,good entertainment !!"
Pros: "on borad crew Food entertainment plane"
Cons: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Cons: "I would never ever travel on Emirates They got the passenger off the plane due to a chip issue on one of the passengers British passport , all 4 passengers were stranded in Dubai for 72 hours without any help with accommodation or food , 3 passengers were kids and they were not allowed to board without any reason , finally re routed to London without a connecting flight to USA , this is day 6 and still fighting with them for a connecting flight This has turned into the worst night mare , have so far spend 948 cell phone minutes , several phone calls , several supervisors involved but no resolution I am seeking legal help in this case as I have everything on my end and still no where Also when contacted vayama booking agency , every time wait was over 45 mins to 1:50 mins , have records of all calls and wait times I was bounced back bra travel agency and Emirates and still no where"
Cons: "Baggage handling was poor"
Pros: "Seat was not comfortable"
Cons: "It was perfect"
Cons: "They need to smile and respect the passengers"
Pros: "Very good"
Cons: "Very good"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Cons: "Bathroom is clean, but could be better if more attention is being given."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "Very efficient and courteous, a pleasure to fly with your airline."
Cons: "Don’t change anything!"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "Good seat - request granted"
Pros: "Smooth, uneventful travel all was well."
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "The overall value is good."
Cons: "I dont like the servic guys"
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "very comfortable."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Cons: "Row seat is tight"
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Cons: "Ordered a vegetarian meal that was never delivered."
Cons: "Broke my luggage"
Pros: "Everyone is kind!"
Pros: "Whole experience was very good"
Pros: "hospitality is very good.comfortable journey."
Cons: "More than two hours delay"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "seating was very good and confortable, nothing to complain about"
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Staff was attentive and pleasant."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Overall experience is good"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."
Pros: "Clean and comfortable"
Cons: "Very cold inside plane I catch cold"
Cons: "seat room small and uncomfy"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "It didn't crash"
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "Good,but no toothpaste & toothbrush like Asiana"
Pros: "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
Cons: "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
Pros: "Crew was good."
Cons: "Flight was good, not excellent, but good."
Cons: "food could been more better."
Pros: "food is really bad, people are not taking social distancing seriously"
Cons: "It was a great experience"
Cons: "Seats in economy are tight."
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Cons: "Turkish want more money for changing the date"
Pros: "Excellent staff."
Cons: "Very cramped, even for economy."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Cons: "I like the food and the service."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "Boarding, on time"
Cons: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."
Cons: "Worse customer service"
Pros: "Will never buy ticket with you"
Cons: "Bad service and flight"
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Pros: "Convenient. Good price."
Cons: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Pros: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."
Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."
Pros: "Every thing"
Cons: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "The ticket was a good price with good service"
Pros: "Attentiveness Professionalism"
Pros: "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
Cons: "We liked everything."
Pros: "Missed the flight due to delayed flight coming into Muscat."
Cons: "Missed the flight due to delayed flight coming into Muscat."
Cons: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "food was good."
Cons: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
Pros: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Pros: "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
Pros: "it's mostly good"
Cons: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Cons: "They lost my baggage. And i have all my medicine in it."
Pros: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Cons: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Pros: "Service was great food and drink"
Cons: "The air conditioner was not on, it was too hot in the plane."
Pros: "A lot of food and drink, toothbrush, slippers, etc."
Cons: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Cons: "Announce too early boarding time, 50 minutes late for boarding."
Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Pros: "- service was good. staff is very friendly"
Cons: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
Pros: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Cons: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Pros: "The best air line in Europe"
Pros: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Cons: "Took a while to board the plane a lot of standing around it seemed for no reason"
Pros: "The attention to the crew. They were attentive to all orders"
Cons: "The food has too much bread and pasta. The seats recinan well but there is little room"
Pros: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Cons: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
Cons: "hardly uses bridges when boarding. have to take shuttle an attendant only said 'oops' instead of an apology to me when she spilt some water on me accidentally. and they rarely look at you when saying goodbye while you unboard the plane you'd expect better even from a 'mediocre' airline"
Pros: "One of the best airlines I've ever flown. Would definitely recommend."
Pros: "Liked most of the part."
Cons: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
Pros: "Everything was great"
Cons: "Over 2 hours late, and this flight has been late 6 of the last 7 days"
Pros: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Cons: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Pros: "Good flight in a nice A380, I’m in the top floor on premium economy."
Cons: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Pros: "Crew was courteous and professional. Food was okay."
Cons: "Seats a little wider and little more leg room."
Pros: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Cons: "Play area for babies in economy class"
Pros: "Boarding was efficient. Everything else was average."
Cons: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Cons: "No complaints. Good vegan food."
Cons: "Delayed flight barely catch the next one."
Pros: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Pros: "The crew was very accommodating."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Pros: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Cons: "Food and boarding"
Pros: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Pros: "service was good"
Cons: "seats too small"
Cons: "See problem with the KAYAK reservation above."
Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Pros: "Excellent service, professionalism, and almost no turbulence."
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "service was very good,"
Pros: "Boarding and timeliness"
Cons: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."
Pros: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Boarding was fast"
Cons: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Pros: "Great seats!"
Cons: "Staff didn't seem very happy."
Pros: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Cons: "It was a pretty short flight so no complaints."
Cons: "Seats in business very uncomfortable and there was no entertainment"
Pros: "A lot of drinks"
Cons: "One hour in late"
Pros: "Catering food and professional crew"
Cons: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"
Pros: "Seat comfort, service excellence"
Cons: "Quite outdated movies on entertainment system"
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Their service is excellent on board ."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Pros: "on time service"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Nothing was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Pros: "Nothing, really nothing"
Cons: "Really never had less room in a seat!!!"
Pros: "I will never use again"
Cons: "Nothing to like , people very rude"
Pros: "The movie options where not great."
Cons: "Movie options."
Pros: "The in flight entertainment was excellent."
Cons: "I am disabled and we called the 24 hours in advance as requested to book seats with more leg room, accommodation for my autistic son's service dog, and special meals for my two children. None of these things were done as were booked even when presented with confirmation number provided by the central booking office. To top it off my daughter is allergic to peppers and her allergen free meal contained peppers."
Cons: "Full plane, no options to spread out."
Pros: "The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space"
Cons: "The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight."
Pros: "Very efficient service! Debarkation at MUC very fast and efficient for making it easy for connections to other flights. Nice crew!"
Pros: "The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced."
Cons: "We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices."
Cons: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."
Pros: "Everything just sort of fell in place. No complaints!"
Pros: "On Time"
Pros: "Flight's on time. Very helpful and smiling crew. Good entertainment on board. Nice, new planes"
Pros: "Flying Lufthansa is a much more enjoyable experience than the US based airlines. The seating is alway going to be cramped but the crew is a lot nicer than any of the US based carriers. The flight reached right on time."
Cons: "Seating is cramped"
Cons: "Boarding was delayed; we were left remaining standing at the gate for much time later than the scheduled boarding"
Airlines flying from Utah to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Hong Kong
Masks required on board, masks provided on flights from Utah to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Utah to Hong Kong
Testing for antibodies, testing for symptoms for flights from Utah to Hong Kong
Waiving of change fees. Search flexible flights from Utah to Hong Kong