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— Japan
Jan 4 — Jan 111
Round-trip
1 adult
Economy
0 bags
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Wed 1/4
Wed 1/11

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Good to know

Low season

February

High season

July

Cheapest flight

$339

Average price round-trip

$1,684

Good deal round-trip

$547

Good deal one-way

$194
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 15% increase in price.
Flight from Salt Lake City to Tokyo Narita
(avg. price over the last 2 weeks)
or less
or less

FAQs for booking flights from Utah to Japan

Top 5 airlines serving from Utah to Japan

Scores according to KAYAK customer reviews
8.6
Japan AirlinesOverall score based on 4944 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.4Entertainment
8.3Food
Airline reviews

The boarding staff were professional. I could not board because I was not aware or informed of Covid restrictions in Japan (passing through) . Fortunately the counter staff declined my boarding so I was not stuck in ORD or rejected in Japan. I will gain the required testing and reschedule the trip next week.

Read more about Japan Airlines

The boarding staff were professional. I could not board because I was not aware or informed of Covid restrictions in Japan (passing through) . Fortunately the counter staff declined my boarding so I was not stuck in ORD or rejected in Japan. I will gain the required testing and reschedule the trip next week.

Everything is so perfect!

No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome

Seats are too small

I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️

I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.

The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.

Cons: "Kiosk, bag service, One World Integration"
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Sturdest were very kind"
Cons: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
Pros: "Spoke english"
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Pros: "JAL is great!"
Cons: "Nothing"
Pros: "Courteous and professional flight attendants"
Cons: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "It was short flight.. I slept good through."
Pros: "Wonderful crew!"
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "No major disasters, comfortable seats, on time."
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "Simply excellent !!!"
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Cons: "Nothing! No complaints here"
Pros: "That it was comfortable."
Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"
Pros: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Pros: "The hospitality of the crew"
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Pros: "Everything"
Cons: "Free Wi-Fi would be nice"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "Excellent customer service!"
Pros: "Attention given to each passenger by flight crew."
Pros: "Customer service is great."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"
Pros: "on time"
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Cons: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
Pros: "Flight attendants were great and very accommodating. They made the flight comfortable for all passengers. The entertainment was decent, some recent movies. Overall a pleasant experience."
Cons: "There was no choice for vegetarian/vegan meal options on the flight. This was my biggest complaint. Having a meal option is crucial when you are flying for 10+ hours. It is 2016, the vegetarian/vegan community is growing, and it is unfair that there was no choices. Luckily, the snacks were vegan friendly and the kind staff tried to put together a meal of veggies, fruit, and as many rolls as we wanted. If this wouldn't have been the case, the flight could have been a lot worse. Consider giving the meal preference choice to people. Not everyone eats meat, and many have an allergy/intolerance to dairy."
Pros: "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Cons: "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."

The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.

Pros: "Awesome crew"
Cons: "Old seating"
Pros: "Everything!!!"
Cons: "My experience overall is fantastic"
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Cons: "The seats felt like there was no padding in the seat. The back was fine."
Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."
Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."
Pros: "Good"
Cons: "Good"
Pros: "Nothing"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Pros: "All crew are so kind.Great services."
Pros: "Nothing."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Cons: "The food was okay but not great."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Cons: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Pros: "Customer service was pretty solid."
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Pros: "attendents were very friendly and very accommodating."
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Cons: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "Drink"
Cons: "Nothing"
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Service was nice way more room than American Delta or United for economy"
Cons: "None"
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Cons: "Pretzels"
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Cons: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
Cons: "limited movie selections"
Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Pros: "I love ANA airlines ❤"
Cons: "I waited 20 minutes for my baggage to return"
Pros: "Onbaord Crew hospitality"
Cons: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "Superb!!"
Cons: "None"
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "Everyone crew members was very friendly and helpful. I"

The flight was delayed and packed. No regular updates from the pilot regarding the arrival time

The crew were amazing, working hard to get around as much as possible to serve everyone.

It was good

Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.

Pros: "Yes"
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "Movie"
Cons: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Cons: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Cons: "Taking care more about suitcases customers"
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Pros: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Cons: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Pros: "food"
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Cons: "More frequent stops for water or drinks or at least larger cups. ."
Cons: "Not too much, not enough."
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Cons: "I have no complaints."
Cons: "Awesome"
Pros: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Cons: "Eveything was seamless for a novice"
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "Very roomie and friendly service"
Cons: "None"
Pros: "It was our first international flight and everything was fine."
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "flight delay for more than an houe"
Pros: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Pros: "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
Cons: "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
Pros: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Pros: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Pros: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Cons: "na"
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Cons: "long hours"
Pros: "First class on flights under 6 hours are short changed, not worth it."
Cons: "Chicken satay was gross"
Pros: "Pleasant and helpful"
Cons: "The food"
Pros: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Pros: "I LIKE IT"
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
Cons: "None"
Pros: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Cons: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Pros: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Cons: "None."
Pros: "The return flight food."
Cons: "Uncomfortable seating"
Pros: "Friendly efficient service by crew at check-in and in-flight"
Cons: "Super tight space with very little leg rooms and no in-flight entertainment"
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Pros: "nice planes"
Pros: "Very nice and comfortable flight"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Pros: "Good food...good service.."
Pros: "Smooth travel"

Great service

All are ok

Ground staff at bangalore are very helpful

Thanks

The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.

Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.

I liked the food and services

Overall everything was good,very impressed with good food and service from Doha to Atlanta

Food was bad

I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.

Pros: "Amazing crew i must give it to them... super hospitality."
Cons: "for now non, may be later after much observations, other than that... it was excellent !!"
Pros: "Loved it"
Cons: "Sit was a little tight"
Pros: "Crew professional. Clean. Safety and security and health prioritized."
Cons: "food could have been better."
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Pros: "Amazing crew. Very attentive to passengers and genuinely nice."
Cons: "Qatar Airways could improve food selection for business class."
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Pros: "Crew was amazing"
Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Pros: "Service and entertainment"
Cons: "On boarding and on time departure"
Pros: "Crew was amazing"
Cons: "Boarding, restroom,"
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
Pros: "The food and the crew were excellent. Highly recommend the chicken massals"
Cons: "The seats in economy class were a little too close for comfort"
Pros: "Food was very good and plentiful"
Pros: "Hosted services"
Cons: "Nothing"
Pros: "very courteous flight crew"
Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Cons: "One restroom was out of service"
Pros: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Cons: "Horrible customer service."
Pros: "N/a"
Cons: "N/a"
Pros: "Great service and food"
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Cons: "Nothing"
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Crew was great; plenty of space to stretch out"
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "No problems at all!"
Pros: "Great service"
Cons: "Seat comfort"
Cons: "There were no headphones and again with the remote Oryx screen that is just way too complicated and freezes like crazy."
Pros: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Cons: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Pros: "Very nice service"
Cons: "It was too hot in the plane."
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Cons: "Sitting place too small"
Pros: "The crew was friendly n the food tastes surprisingly good, though the portion was small. The entertainment was good. and temperature inside the cabin was just right. Boating time was quick."
Cons: "Actually I was disturbed that CX offers a tabloid newspaper like Apple daily, especially at this sensitive stage when hk is going through such turmoil instigated and supported by Jimmy Lai’s group. It is offensive that such a biased newspaper is on offer, when there are other Chinese newspaper with a more neutral stand. Cathy has been viewed as a sympathiser of “yellow” rioters because of its involvement by management n crew. Now it just brings it more to the memory how CX might be what the leaked reports that many equipment has been compromised by CX crew onboard. Many of CX customers are from middle class, and it could be a big turn-off. It is unwise to patronise a tabloid newspaper when the owner has been named by China as the culprit of the recent troubles in hk. It’s like offering Al Jazeera news on united airlines entertainment........During the whole trip, I was captivated by these thoughts."
Pros: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Cons: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
Pros: "Nothing"
Cons: "Arriving on time"
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Pros: "Wheelchair assistance..very dignified"
Cons: "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
Pros: "everything"
Cons: "nothing"
Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Pros: "The staff is very customer friendly. One of the best. I"
Cons: "In general the toilets are clean but for this trip they weren’t very neat."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "Air hostesses service"
Cons: "Food quality"
Pros: "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
Cons: "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."
Pros: "Excellent service for wheelchair passengers"
Cons: "Turbulence"
Pros: "Everything but the seat"
Cons: "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"
Cons: "Cancelation process was too poor customer service was also too poor. And high cancellation fee. Customer service representatives did not tell me when I am going get the money back and also weather my ticket is also canceled or not."
Pros: "Every aspect was smooth and efficient."
Pros: "I paid for extra legroom so the seats were fine. The staff was fine."
Cons: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
Pros: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Cons: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Cons: "Continues to be incinsistent and spotty service."
Pros: "The service"
Cons: "Nothing"
Pros: "The crew are great and the food is good .Excellent service"
Cons: "Nothing"
Pros: "Cathay was able to get my luggage off the plane that I missed. They also got me out of Hong Kong later that night with a quick stop at LAX before heading home to Boston. They really went the extra mile for this weary traveler."
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Crew assistance, comfort and food"
Cons: "Very less choices of movies in entertainment systems. Also entertainment controls could be better"
Pros: "In flight service was excellent. Food was great. Good variety of entertainment options."
Cons: "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
Pros: "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
Cons: "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
Pros: "Chicken rice"
Cons: "Mess in TPE"
Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"
Pros: "Most crew very helpful. Great movie and music selection."
Cons: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."
Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."
Cons: "when can CX remove those terrible sliding seats?"
Cons: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Pros: "The flight was on time."
Cons: "Boarding is messy. Just one very long queue for everyone in economy. No method for organizing by groups. So if you are unlucky, you might end up with no luggage space in the overhead bins that are supposed to be for passengers at that point. Food was a measly 'roll' with generic water diluted juice."
Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Pros: "All but did not eat"
Pros: "Nice service!"
Pros: "The stewards worked very hard, the pilots did a good job. The food was good too."
Cons: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Nothing"
Pros: "The wonderful people and the service they provided with a great attitude."
Cons: "The food was only OK."
Pros: "The staff was courteous. Good entertainment system (except for the mix up in the languages of the movies)."
Cons: "Not as spacious as other international airlines."
Pros: "Entertainment is ok"
Cons: "I requested support on ground and nobody was there tu support a difficulty I had"
Pros: "Special meal request verified and honored Power outlet hidden behind tray table Good entertainment options"
Cons: "Did not board by row or group Volume in headphones reset to high every time there was a PA announcement Dual-prong headphone jack requires adapter No USB plug without opening tray table"
Pros: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Cons: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Cons: "The food on the return flight from Hong Kong to Tokyo has got to be the worst I have eaten on any economy flight. It was fish and rice and it tasted as if it has passed it's best date. I attempted 2 mouthfuls and then decided to not continue waiting from the tray at all. The exception was the packaged biscuit. I refused tea and coffee on the basis of the food disaster."

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