Daily cleaning, installation of cabin HEPA filters on flights from Utah to Toronto
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Scores according to KAYAK customer reviews
Cons: "Alaska airlines suck"
Pros: "So much food service on board"
Cons: "Boarding organizer in Japan should be better"
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "Comfortable flight. On time."
Pros: "People were awesome."
Cons: "Coffee tasted burnt."
Cons: "Three hours waiting for various issues to be fixed, only offered water once"
Pros: "On time, all as planned"
Cons: "30 minutes late but because of CO try ruin at SeaTac."
Pros: "Short trip in and out. Loved it"
Pros: "Boarding process was very smooth, easiest it’s ever been. I was surprised the emergency exit rows weren’t filled."
Cons: "The inflight WiFi with T-Mobile didn’t work. I wish they had a wider snack variety"
Pros: "Everyone seemed happy and glad to be working"
Pros: "Peace and comfort"
Pros: "Nothing outrageous or out of the ordinary happened."
Cons: "No tv’s"
Pros: "On time departure and arrival."
Cons: "Sitting in the back of the plane in a chair that didn’t recline. Boarding from the front to the back. It doesn’t make sense."
Cons: "Flight was cancelled. I was rebooked on a different flight without any input from me. When I called to get booked on a flight that would work with my travel plans I was placed on hold for over an hour. I was finally rebooked on a different airline."
Pros: "Exellent Service"
Pros: "Thank you for recycling in the cabin!"
Pros: "Quick, quiet, & cool. Just the way I like it"
Pros: "I continue to like Alaska Airlines and their accomadations."
Cons: "The window was dirty and you couldn't see out of it at all. Overall it wasn't too bad but it could definitely use improvement."
Cons: "I tried to print my boarding pass at home the day before the flight, with an error message "please see an Alaskan Clerk". I also tried to get my boarding pass via phone with the same error message. I also tried to go through Cathay's website, no luck. Cathays customer service is closed on Sunday, and Alaskan customer service said they cannot help me. I arrived 2 hours before my flight from SLC to LAX via Alaskan Airlines, and they were unable to print my boarding pass in time to make my flight. I waited 2 hours in line with other people also leaving at 6am, almost all of us missing our flight.... I am extremely disappointed and would like a refund for this trip. I ended up purchasing another one-way ticket to HKG, and will take the return flight home from Cathay."
Pros: "All staff were very courteous. Boarding went very smoothly"
Pros: "Love that you have complementary wine on short flights and chees-it's were a nice change for a snack!!"
Pros: "The staff was so helpful from the moment I walked in to helping me check in to discreetly giving me a seat belt extender. The airplane was comfortable with plenty of space for a coach seat. I really had a good experience."
Cons: "I have no complaints whatsoever."
Pros: "Flying low as seeing a better view of the ground floor"
Cons: "Loud,!bumby a little compact for my likings"
Cons: "The Stewarts were also irritated with the screaming kids. Could not hear the emergency information. There should be a better method to entertaining or sitting those with children together I want to blame it on the situation however I need state that the flight attendants were rude while passing out the complimentary food."
Pros: "The coffee"
Cons: "It was delayed almost 2 hours"
Pros: "The free beverages and snack"
Cons: "That our flight got canceled the night before"
Pros: "clean modern airplane, polite air crew, easy to plug-in and charge tablet while in use during flight."
Cons: "food was overpriced meh."
Pros: "Good trip with good Ser vice."
Pros: "Good airline"
Pros: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Cons: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Pros: "Really like the E175."
Cons: "The lady on the kiosk this morning was annoyingly rude."
Cons: "Had a very muggy gross smell in there."
Cons: "Entertainment wasn't available."
Pros: "To cold"
Pros: "Will fly only Alaska after your great service.they upgraded us because my husband is a veteran. Everything was top notch. We loved Alaska and will certainly book with you whenever we can"
Cons: "they upgraded us because my husband is a veteran. Everything was top notch. We loved Alaska and will certainly book with you whenever we can. We have no complaints at all"
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Excellent -keep the complimentary wine -great."
Pros: "Each of the flight attendants were very pleasant and were helpful with me and my baby."
Pros: "Was able to upgrade to first class when checking in online. Wonderful"
Pros: "the service was great."
Cons: "the breakfast was tasteless and horrid."
Pros: "And same overall. It was fine."
Cons: "But it was too goddamn hot!"
Pros: "Air circulation"
Cons: "Middle seat and space"
Pros: "It landed safely."
Cons: "The surprise baggage fees. The big wad of chewed gum on the back of the seat in front of me. Clean your plane, please."
Pros: "The Stuartus saving me from a crying baby sitting next to me"
Cons: "Someone took my assigned seat."
Cons: "They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight."
Cons: "the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "In flight live tv."
Cons: "Getting to the gate quicker after landing."
Cons: "Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board"
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Cons: "Issue handling for delay"
Cons: "Flight was delayed. Otherwise fine."
Cons: "Actually not much. Good value all around."
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Cons: "Screens were broken - no on board movies"
Pros: "I received great service and the flights were on time."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "Care by crew"
Cons: "Premium seat a disappointment for the money $120 Awful food cold and spongy sandwich"
Pros: "Took way way to long"
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Cons: "no entertainment I didn't order food so can't comment on this The seats are too close for comfort"
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "service was great on both going and coming"
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Pros: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."
Pros: "Pleasant staff and adequate leg room."
Pros: "Comfortable seat with lots of leg room"
Pros: "Great service"
Cons: "The online entertainment was not working."
Pros: "Nice crew"
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "WestJet staff and crew fantastic"
Pros: "Great flight staff! Entertaining and pleasant"
Pros: "The flight was great. Especially because the WestJet agents named Kelsea and Sarah who were a pleasure to deal with. They successfully accommodated my request to sit with my new wife! Thank you so much!!"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "Both going and coming was excellent, even with a bit of a delay got in before time, good service, friendly, spacious, I cannot say that of any other airline when flown economy. I really enjoyed the flight and was impressed. I have to ask that you keep up the good work and you might just be NA best airlines, unlike Air Canada, they suck. LOVE WESJET-bit pricey at times LOL"
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "On time"
Cons: "Tight seats"
Cons: "Gate agent was cold rude and incompetent"
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "The wifi didn't work at all"
Cons: "Seats are too close"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Cons: "Too many delays"
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Snacks and entertainment"
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "Delta is better"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Cons: "Not being delayed so much on an already very late flight."
Pros: "compliance in the boarding"
Cons: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Cons: "Seats very narrow. Baggage took a long time to load which delayed departure."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "Most of the flight there was strong odor of suer smell"
Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
Cons: "Overhead bins were tiny."
Pros: "Typical flight but trouble free, on time, professional crew."
Pros: "The same as above, perfect"
Pros: "Low fare"
Cons: "Flight delayed initially due to weather. When weather cleared flight delayed half hour because they could not find the pilot."
Pros: "Good flight from Toronto."
Pros: "courteous, helpful cabin crew on-flight entertainment gave abundant options"
Cons: "flight delayed because departure gate usurped by a Virgin America flight. inadequate seating area; too few seats; passengers boarding VA flight entered through seating area instead of directly."
Pros: "Awesome crew, very attentive"
Cons: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."
Cons: "Air Canada is horrible! They have terrible customer service. Our flight was delayed, and we were on the phone for three hours trying to get things sorted out so that we got to our tour in Egypt on time. I had a few questions on our flight, so I emailed them and received a form letter that I would get a response in 25 business days. If you have any other choice, take it over Air Canada. I will never fly with them again."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "Good price. Friendly. On time."
Cons: "Full flight and hard to work on laptop during flight."
Pros: "Flight was not full and reservstions mde some time ago but we were seated several rows apart. inexcusable!! Several others were also seated apart so we talked among us and people moved around so that family and couples were together, no thanks to airline. Service and food were second class at best."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Pros: "Was not delayed"
Pros: "Seat width was good. Crew was very pleasant."
Cons: "Canada Air website was malfunctioning, could not check-in, pay for luggage etc. the night before. Said I had an horrible seat when I paid for preferred. 45 minutes on hold only to be told my seat was indeed preferred. Computer problems with the website, she said. Got to check in counter the recommended 3 hours early, no one there till 6 am. Then the check-in desk's computers were all malfunctioning. another 20 minute wait. Plane was small and very old. Didn't know those planes were still in the air. Not good in general for flying. the windows leaked condensation, the computer controlling the flushing of the toilets failed 45 minutes out from our destination. They did get it working just before we landed. The plane had some problem before takeoff and left late, landed late. I WILL NEVER FLY THIS AIRLINE AGAIN. Kayak, you need to end your partnership with them."
Pros: "The Seat"
Cons: "The fact that no food was planned for a flight around noon."
Cons: "I had to pay for Internet despite being a Superelite customer (top Tier flyer on their program). The service was expensive and slow so I only used 30 minutes for $4. Having curtailed my work, I looked for news feeds and Rio Olympic coverage. There was neither. It spoilt an otherwise great experience"
Pros: "The crew was excellent with helping everyone and answering peoples questions."
Cons: "I had a 2 year old with me and boarded early. The flight was already delayed and more delays after everyone was aboard due to cargo not being on. I found this shocking for a red eye flight. This caused me to miss my connecting flight and having to wait 4 hours for the next flight with a 2 year old. our TV's seemed to skip even after they rebooted them so I wasn't even able to enjoy a movie or play any games."
Pros: "I really liked that there were free in-flight movies/tv and that everyone had their own screens so you could choose what to watch or you could have a map pulled up on the screen to show you how far you have travelled and how much further you have left to travel."
Cons: "There wasn't any food offered, no free peanuts/pretzels or food to buy. It wasn't the end of the world or anything but it seemed kind of odd to me. It's also a good thing that I had a movie option because if I didn't then my entire flight would have been filled with the sounds of some children's show that was blasting from a parents laptop and could be heard throughout the entire plane. I was really surprised that none of the flight attendants either asked them to turn it down to a reasonable volume or requested that they give the child headphones."
Pros: "Everything on the international flight was great."
Cons: "Toronto to SLC was horrible. You have to pay extra for everything, even blankets."
Pros: "One Time. A very polite staff!"
Cons: "Finding an overhead luggage compartment was difficult. Some peoples luggage is over sized, and some stow two items."
Cons: "I found the seats a bit tight."
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Pros: "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
Cons: "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
Cons: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Pros: "The flight crew and the ground staff were nice enough."
Cons: "The new policy of charging $25 a flight just for a seat assignment means that it now costs $100.00 just to sit next to your travel companion. I understand charging extra something extra, like a service class upgrade or even some more legroom, but not just to get a seat next to your partner when you booked your flight months in advance. Bottom line: We didn't pay and ended up not just in different rows but in different boarding groups. However, now that we are at our destination, with the $100.00 we saved I'm going to sit next to my spouse at a very nice restaurant, enjoying a fine dinner! Seems like a better use of our money."
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Cons: "The flight attendants were inconsiderate of the wishes and comfort of the passengers. Food and drink were offered for sale in tourist class shortly after takeoff in the morning. Since I had just had breakfast, I asked if the food and drinks would be available later. The answer was probably not, which indeed was the case. This was on a five hour flight. When I did want food and drink, I had to go to the attendant at the back of the plane. I was able to have a drink delivered to purchase a drink, but the one food item I wanted was not in stock. (This was from the beginning, and was also the case on the outgoing flight a week earlier. I was informed that I could not use my noise cancelling headphones, designed and purchased largely for flying during takeoff and landing, but had to use ear buds, which I did not have, do not like, and as a senior with hearing aids find uncomfortable. Thus, I missed the benefit of their noise cancelling feature and much of the movie I was enjoying. On the earlier flight, one of the two toilets was unavailable, causing long waits, but the attendant in the front of the plane refused to allow me to use that toilet, which was available. When I protested, she answered the same way perpetrators of crimes against humanity did "I am just following orders." Where is the concern for the humanity of a senior citizen? Also the previous flight connections was scheduled too closely so that with security and border clearance, I was barely able to board at the last minute, thus causing a great deal of stress, no time to ear or use the toilet at the terminal, once again unhealthy stress and discomfort, no concern for the humanity of the passenger."
Pros: "The flight had good entertainment, decent food, good service, and it left on time. I've never been really impressed with Air Canada but they provide great value for the money as they have sort of become the budget airline of international travel without having a true "budget airline feel." I'll take a good flight to Tokyo with Air Canada for $1100 over an excellent flight to Tokyo for $1500 or $1600, or maybe more. I also like the option of having a long layover in Toronto or Montreal with Air Canada, as these are good cities to spend a few hours in. On the flight back from Tokyo, I had a nice layover in Toronto that lasted almost a day."
Cons: "The electronic/entertainment system went down for a about an hours so that was annoying. This only happened on the return flight but it was enough to create anxiety and make you wonder when it's going to come back on. Airline food is hardly ever much but it's pretty dull on Air Canada. It's not a bad idea to bring some of your own food and alcohol onto an Air Canada flight. The service was good but the stewards don't seem to enjoy their job as much as on some other airlines."
Pros: "I really enjoyed my flight from food to comfort with blankets and pillows"
Cons: "TVs on flight didn't work on most Window seats sides and mostly worked in the middle. Wish they had checked the TVs before boarding everyone especially on a long flight."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Cons: "Not even pretzels"
Cons: "Small plane a lot of confusion at airport with gate attendant."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "The crew was polite and helpful, good entertainment choices."
Cons: "We are retired adults and seated with at least a dozen young children around us, it was so loud. The two year old next to me kicked me off and on the whole flight."
Pros: "The crew were great and the flight was comfortable"
Cons: "My flight was late causing me missing my connection flight. Customer service was not pleaset when I asked to rout me to another flight. They wanted me to stay in the airport and I had to ask so I can stay in the hotel for next day flight. Very poor cuostmer service."
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Pros: "The plane was fairly modern and the seating had more leg room than many other economy flights I have taken. The flight attendants were friendly and courteous. All-in-all a very good flight. I was especially appreciative of the concessions made for skiers when it came to luggage. Also, the luggage fees were very reasonable."
Cons: "I was a bit surprised that no snacks were offered free of charge. I can understand that meals are not included in economy, but nuts, cookies or some pretzels would be nice."
Pros: "The crew was very friendly. I think the one lady was new, but she was very outgoing and helpful. Always smiling. This plane had 2 seats per row, I think it was perfect."
Cons: "Boarding was delayed because of weather, I know that is not in your control but I had someone picking me up and they waited a long time. I had to buy them lunch. There was no food on this plane. There was no touch screen entertainment system. It was have been nice to have that."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Pros: "Was good and all went well."
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "Everything was great and i hate flying"
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "The plane window seat"
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Cons: "Very long walk from aircraft to immigration"
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Pros: "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
Cons: "It was great"
Cons: "I will never ever book a trip through Kayak again. You basically extorted money from me. Terrible experience. Customer service is terrible. The agent priceline is a terrible company, extremely unhelpful. I could not be more dissatisfied with your company."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Those delays I mentioned."
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Frontier and spirit are illegitimate companies. Please stop selling their tickets"
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Pros: "I was scared until the young man who sat beside me helped me out. He was a military man . ."
Cons: "The bumpy ride! The take off and the landing ..."
Cons: "Luggage over bins should limit one bag per costumer ., passenger broading in group 4-5., space for one bag over their seat. ., and not be penalty because if broading group ,"
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Pros: "Very decent legroom onboard....flawless connections....pleasurable. Flight crew were responsive, friendly, and professional."
Pros: "Fast and easy yo use"
Pros: "Everything was in time."
Cons: "the older plane. not as much personal space per seat"
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "Hours and comfort was horrible"
Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"
Cons: "Baggage took 1 hour to come out"
Cons: "Code share between United and Air Canada, operated by Mesa. Many troubles finding the correct website. Confirmation number changed once. Terminal changed twice while we were at IAH. 1 hour late taking off, 45 minutes late landing. Missed connection in Toronto. Bags showed up in Toronto 2 hours after landing."
Pros: "On time, boarded quickly, checked my carry on all the way through Tampa for me"
Airlines flying from Utah to Toronto have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Toronto
Masks required on board, masks provided on flights from Utah to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Utah to Toronto
Testing for antibodies, testing for symptoms for flights from Utah to Toronto
Waiving of change fees. Search flexible flights from Utah to Toronto