Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful.
The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM.
The crew were friendly.
I felt very cramped. The selection of movies wasn't great
the food we have been order is great.the flight overall goes smooth and we landed safe in Seoul. the service crew did there job. thankful for this trip im satisfied. for the pilot he did a great job.
nothing, just wish you can serve also warm drinks,like, tea or coffee instead cold drinks only.that should help the passenger who has stomach problem during flight. thanks
Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end.
The flight was smooth though there's a bit delay from Seoul because of the snow.
There should be more selection on the food served in the plain.
Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience
All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff.
Flight was about 13 hours long ☹ but that how it's
Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run.
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