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Flight staff and all was fine. Food always sucks on planes so nothing new.

The flight crew were very helpful. The seats were very close together. There was barely room to sit without touching the person next to you.

I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A

The entire experience convinced my wife, Cathy, and me that traveling Polaris on United is the only way we’ll fly in the future. From check-in and baggage drop to the end of the 12-hour flight, the customer service was exceptional, with numerous staff members exemplifying the very best in care. On board, Andre, our primary crew chief, was sincerely friendly, a consummate professional, and, along with Freddy, one of his team members, truly among the best of the best. The captain even came through the cabin to chat with passengers—a wonderful personal touch, especially on such a long journey.

Lufthansa automatically rebooked my wife and I when weather dalays interrupted scheduled flights, then got us adjacent seats.

Flight was delayed 2.5 hours. Planes cabin was very warm and uncomfortable

Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.

Check-in at 4:30 am in the morning was very quick and efficient.

The next flight, Frankfurt to Washington, was the slowest most disorganized boarding and due to that flight was 3m min late and people missed connections

Please please take consideration when setting cabin temperature. The vents were not functional and it was over 70 degrees in the cabin during the winter months when most people are used to much cooler indoor temperatures. I was down to my white t-shirt and the sweat pants I wore from Auckland to San Francisco and was sweating profusely and there was NO VENT!